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Professional Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills
  • Bilingual English and Spanish
  • Certified Administrative Assistant
  • Knowledge of Microsoft Office (Word,Outlook,Power Point,Excel)
  • Cross-Trained in Filing
  • Data entry ability and keyboarding 35 WPM
  • Excellent Interpersonal Skills
  • Social media knowledge
  • Works well both Independently and as a team member,takes initiative to solve problems
  • Able to Follow Protocols and Procedures
  • Energetic and Friendly with a warm,professional demeanor and proactive work Ethic 
Work History
St Bonaventure Church Front Desk Receptionist | Huntington Beach | May 2017 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Sort and Distribute mail
Sarape Videos Cashier/Customer Service | Westminster | March 2014 - April 2016
  • Designed electronic file systems and maintained electronic and paper files.
  • Multi service Transfer Money IRA Financial Service
  • Sales
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Sunport Agent Tax Specialist | Santa Ana CA | January 2013 - July 2013
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Proactively researched technical tax issues related to consulting projects.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
Brother's Optical Laboratory Technician | Anaheim CA | April 2010 - November 2012
  • Maintained an up-to-date department organizational chart.
  • Responsible for receiving,cleaning and release lenses
  • Performed both routine and emergency maintenance on laboratory instruments.
Assurance Group Packaging Operator | West Caldwell NJ | February 2005 - October 2008
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Fulfillment Department Responsible for Checking,Scanning and Sending Correspondence
  • Scanning and Sending Government documents
  • Procured materials and supplies to complete daily tasks.
Caribe Viajes Tour Coordinator | Quito Ecuador | May 1999 - November 2003
  • Planned travel arrangements for executives and staff.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Tour Operator Responsible for making reservations (Hotels,Restaurants,Cruises)Coordinator of Guides and Transporters
Sandaes Turismo Tour Operator | Quito Ecuador | February 1998 - January 1999
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Tour OperatorPlanned meetings and prepared conference rooms.
  • Responsible for Cruise sales to Galapagos Island.
  • Sales of International and Domestic Air tickets.
Education
Certificate Administrative Assistant School of Continuing Education, North Orange College Distric Anaheim CA, | 2017
Certificate ESL School of Continuing Education Cypress College Cypress, CA | 2012

Equivalent to A.A. Certificate Mayor Technology in Tourism Administration UCT University Quito Ecuador, | 2003

GED Cardenal High School Quito Ecuador, | 1998
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Professional Summary
Efficient and reliable administrative professional (or enter alternate title)  committed to quality performance, cognitive thinking and management of organizational goals. Comprehensive background includes 5+ years of experience in data entry, compiling documents, coordinating schedules, and maintaining office supplies. Solid computer skills utilized in the preparation of correspondence, documents and spreadsheets. Seeking to leverage knowledge and experience into a (insert full title) role.
Skills
  • Excellent oral and written communication skills
  • Solid operational knowledge of Quickbooks, iRIMS, and Microsoft Office Suites including Word and Excel
  • Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
  • Adept in photocopying, filing, sorting, and distributing department paperwork
  • High degree of accuracy and attention to detail 
  • Strong knowledge of office management systems and procedures
Work History
Administrative Assistant 01/2015 to 01/2016
Lyondell Basell Industries Houston, TX
  • Maintained company's records and performed various administrative and archival tasks including scanning records, managing databases, document retrieval and check requests for payment
  • Submitted detailed expense reports and business requests through Concur system
  • Coordinated monthly department meetings, including schedules and information preparation and distribution
  • Gathered and sorted incoming mail, faxes, and courier parcels for distribution
  • Managed office supplies, vendors, organization and upkeep while adhering to a fixed office budget
Accounts Receivable Specialist 01/2012 to 01/2012
First Choice Tax Service Houston, TX
  • Assisted in reducing aged receivables from (enter $ amount) to (enter $ amount) by revamping A/R procedures and utilizing spreadsheets to enhance tracking of receivables
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
  • Reviewed all expense reports for accuracy and proper expense disclosure
  • Performed all invoice processing, purchase orders, expense reports, credit memos and payment transactions (applicable?)
  •  Posted receipts to appropriate general ledger accounts in Quickbooks
  • Coded and entered at least [enter number] invoices each day into the in-house accounting software
Administrative Assistant 01/2011 to 01/2012
Durmoye Realty, H-TEC Houston, TX
  • Researched (HOA) Home Owner Association information on foreclosed residential homes for payment on delinquent fees
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Completed data entry and setup accounts for the operation of utilities
  • Performed general accounting functions including account analysis and bank reconciliations
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
Tax Specialist 01/2007 to 01/2010
Litton Loan Servicing LP Houston, TX
  • Converted to a permanent employee after 1 year of contract work in the Payoff and Portfolio Retention department following superior performance and demonstrated ability to quickly learn and master complex concepts
  • Processed an average of 20 checks on a daily basis and conducted research on payment history and information to collate checks
  • Performed quality control on tax processes
  • Compiled and maintained related files and databases and disbursed additional tax amounts owed to correct parties
  • Verified CAR form for accuracy and daily maintenance to ensure funds were properly allocated within 24 hours
Site Service Specialist Office Clerk 01/2001 to 01/2007
Ikon Office Solutions Houston, TX
  • Generated and maintained inventory, photo copy, and collate documents for distribution, mailing and filing
  • Recorded and verified accuracy of work flow data to be entered for month-end account
  • Sorted, logged, and dispatched all office mail and faxes, to intended locations
  • Prepared, scanned, and distributed copies of various documents in high volumes
  • Ordered and maintained the inventory level of all needed office supplies
Selling Supervisor 02/1988 to 02/2000
Palais Royal Houston, TX
  • Supervised staff of (enter number) sales associates and (enter number) team leaders and assigned employees to specific duties to best meet the needs of the store
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Compiled, sorted and verified accuracy of data to be entered into computer using keyboard or scanning device
  • Telephone operation: coordinated incoming calls, receive messages, and referred callers to appropriate party.
  • Trained and evaluated new personnel in job duties, safety, and company polices, and performance requirements
  • Coordinated all aspects of sales promotion activities including training and sales techniques
Education
Enter Certificate Name: 2012 Houston Training Education Center - Houston, TX Intro to Business, Intro to Computers and Operations, Business Math, Accounting I and II, and Payroll Accounting
High School Diploma: Barbara Jordan High School - Houston, TX
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Professional Summary
Results-focused worker with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring. Brings proficiency in interpersonal communications and time management.
Skills
  • Tax return preparation
  • Tax reporting
  • Local, state and federal tax returns
  • Tax compliance
  • Time management


  • Detail-oriented QuickBooks
  • Proficiency Team
  • Leadership Relationship 
  • Administration
  • Analytical thinker
Work History
Case Worker Aide, 10/2014 to Current
WWISCCAA Yazoo City, MS
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Asked open-ended questions to assess client needs.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Tax Specialist, 01/2008 to 04/2012
ComproTax Lexington, MS
  • Facilitated communication between clients and tax authorities.
  • Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Facilitated the integration of modern tax software with client accounting software.
  • Offered clients recommendations to reduce tax liabilities.
Office Manager, 11/2003 to 04/2008
Jackson Hewitt Tax Service Yazoo City, MS
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared tax returns according to government guidelines.
  • Completed and filed returns with tax departments at the local, state and federal level.
  • Maintained complete records of client tax returns and supporting documentation.
  • Performed clerical tasks to maintain team efficiency and support customer needs.
  • Interviewed clients to collect information and gather necessary paperwork.
Education
High School Diploma: 1991
Yazoo City High School - Yazoo City, MS
Computer Office Specialist: 1999
Antonelli College - Flowood, MS
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Professional Summary
Highly experienced accounting professional with 8+ years of knowledge in financial reporting and analysis for a variety of industries. Proven effectiveness in managing, creating and analyzing monthly, quarterly and annual reports to deliver timely financial results.  Versatile team player eager to contribute towards actively supporting the success of an organization offering opportunities for growth in exchange for superior performance.
Skills


  • Fiscal budgeting knowledge
  • Risk analysis & management
  • Data analysis & management
  • Corporate tax planning knowledge

Technical proficiency in

  • Peachtree (Sage) Accounting Software
  • QuickBooks
  • Oracle
  • Microsoft Office Suite

Languages
  • Fluent in  English  and Spanish
Work History
Controller Blanco Enterprises, Inc - Puerto Rico 12/2017 - Current
  • Oversees daily financial functions, including accounting, payroll, and financial reporting.
  • Responsible for analyzing complete general ledger, accounts payable/receivables vouchers for 16 housing projects to comply with funding federal agencies and board of directors guidelines.
  • Introduced internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies in accordance with GAAP compliance.
  • Guide financial decisions by establishing, monitoring, and enforcing policies.
Senior Accountant Carlos Feliciano Sánchez, C.P.A.-P.S.C - Puerto Rico 03/2015 - 12/2017
  • Liable for generating, interpret and process various reports in accordance to GAAP, including analyzing and revising chart of accounts, general ledger and general journal entries.
  • Trained 3 direct hires on accounting principles and company procedures.
  • Increased revenue by creating new sales opportunities while identifying client needs in order to improve their business' efficiency.

Project Administrator Ingersoll Rand, Trane Puerto Rico, LLC - Puerto Rico 10/2014 - 03/2015
  • Responsible for general administrative functions to support the Channel/Control & Contracting fulfillment process
  • Coordinate/communicate with Area Service Manager, Project Managers, Account Managers, & Field Technicians to validate and reconcile project costs and revenue, ensuring accuracy and timeliness.
  • Effectively in charge of the invoicing process and coordinated format, layout and attachments.
Accounting & Tax Specialist Professional Efficient Services - Puerto Rico 12/2013 - 09/2014
  • Managed to effectively decreased the company's accounts receivables by 45%.
  • Recognized for efficiently and effectively preparing individual and  corporate tax returns for 25+ businesses in a timely fashion
Accounting & Tax Specialist Carlos Feliciano Sánchez, C.P.A.-P.S.C - Puerto Rico 02/2009 - 07/2013
  • Responsible for processing payroll quarterly returns for over 250 employees
  • Increased retained earnings by providing visibility of internal controls to business owners and department heads leading to opportunities for more efficient processes.
Education
Bachelor of Arts: Business Administration - Accounting University of Puerto Rico, Río Piedras Campus - San Juan, Puerto Rico June 2013