Voucher Examiner resume examples

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Skillful Voucher Examiner resume

Enrique Marrero
Professional Summary

Experienced Driving/Supervising Professional with 13+ years of providing quality service and completing on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Trustworthy, dependable and professional. Excels at juggling multiple tasks and working under pressure and possesses broad work experience including; Supervising, Training and Managing employees and students.

  • Vehicle Systems Expertise
  • Excellent Time Management Skills
  • Organized & Detail-oriented
  • Class A Commercial Driver's License
  • Logistics Planning
  • Exceptional Interpersonal Communication
  • Project Management
  • Effective Problem Solver
  • Inventory Control
  • Supervising & Training
  • Employee Management
  • Customer-focused
Work History
Instructor and PA State Lead Examiner, 05/2015 to Current
Roadmaster Drivers School Bethlehem , PA
  • Completing full Examiner course to give CDL A and B testing and training new CDL A student's.
  • Overlooking all tests and schedule for students and public test appointments.  
  • Supervising students in checking mechanical aspects of the vehicle and responsible for students and vehicle safety.
  • Instructing the students in the delivery of freight and managing proof of delivery paperwork from customers.
  • Keeping completion of paperwork for monitoring and advancement of potential drivers.
Driver, 07/2017 to Current
NFI logistics Ocean Spray Breinigsville , PA
  • Part-time weekend driver transporting liquid and packaged materials to and from specified destinations.
  • Dropped and hooked trailers and changed the configuration of equipment when necessary.
  • Verified product descriptions and determined any discrepancies in the paperwork.
  • Moved, positioned, connected and disconnected converter dollies.
CDL A driver and Warehouse Specialist, 07/2012 to 05/2015
Brown Printing Company/Quad Graphics East Greenville , PA
  • Moved trailers for warehouse personnel according to outbound delivery necessity.
  • Responsible for Pennsburg Paper warehouse under Brown Printing including all logistic and driving duties.
  • Load and unload trailers using forklift or clamp truck.
  • Prepared paperwork for loads and transfers,
  • Delivered loads for BPC, East Coast Ink, and Pennsburg Paper to locations as scheduled and as requested.
  • Picked up and transported waste safely according to all federal, state and local rules and regulations.
  • Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
Driver, 05/2011 to 05/2013
Pallet Pro Inc. Bethlehem, PA
  • Drove 53ft and 48ft trailers CDL Class A and made local runs delivering pallets and switching scrap trailers in PA and NJ.
  • Responsible for customer service and paperwork including correctly marking invoices and clearly noting returns and shorts.
  • Managed discrepancy documentation for incoming shipments.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Established and maintained excellent customer relationships.
  • Answered customer questions regarding delivery promptly and accurately.
Yard Driver , 09/2011 to 07/2012
Lazor Spot Inc. Quakertown, PA
  • Supervised for location and scheduled hours for employee payroll.
  • Handle any customer complaints and provided excellent customer service to maintain client satisfaction.
  • Discussed any business or safety issues with site manager and employees as needed.
  • Established and maintained vendor partnerships.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Attended and participated in all driver safety meetings.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Verified all dispatch instructions.
  • Maintained vehicle upkeep including inspecting tires, lights, brakes and gas, oil and water levels.
Obtained CDL A License: 2004
Schneider Training School - Carlisle, PA
Oil Heat Technician Class: 2009
Better Heat & Home Counsel - PA
Network Technician Support: 2011
New Horizons - Bethlehem, PA
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Job-winning Voucher Examiner resume

Independent insurance adjuster experienced in estimating and adjusting catastrophe, property, auto, bodily injury and the handling workers claims compensation claims. Comprehensive understanding of what is required to evaluate risk, interpret policy contract language in multiple jurisdictions and negotiate settlements.
  • Property Adjusting
  • Litigation
  • Majesco
  • Westpoint
  • Xactimate
  • Fraud claims
  • Flood
  • MCM
  • CTS
  • Symbility
  • Commercial large loss
  • Simsol
  • Mitchell Auto software
  • Citadel
  • Acuity
  • File Examiner
  • Automobile Appraisals
  • Workers Compensation claims
  • Analytical 
  • Team Player
  • Decisive
  • Time management
  • Bodily Injury Adjuster
  • ECS 
  • SAMS
  • Work remotely
  • Critical thinker
  • Water mitigation
  • Guidewire Claim Center
  • Audatex
  • IC
Litigation/Triage unit 11/2018 to 01/2019
Pacesetter Claims Services Inc/Citizens Property Insurance Catoosa, OK
  • Reviewed field adjusters report for accuracy.
  • Determined if the appropriate coverage was applied according to policy provisions.
  • Reviewed file to determine if it need to go to trial, or if settlement is warranted, or discovery.
  • Handled daily claims and catastrophe claims obtained the prior photos and claims to review for overlapping damages.
  • Reviewed estimate to assure the proper repair was used for the damages resulting from the covered loss.
  • Reviewed the denial or partial denial to determine if the correct policy language was applied.
  • Reviewed water mitigation, engineer, and mold reports
Property Adjuster 02/2018 to 09/2018
FKS Insurance Services, LLC (ASI /HCI) Palmetto, FL
  • Reviewed field adjusters report for accuracy.
  • Determined if the claim was a large loss and handled accordingly
  • Determined coverage according to policy provisions
  • Investigated, negotiated, and settled claims timely.
  • Submitted up-to-date activity in the logs for record purposes and review.
  • Processed Supplement request and paid as warranted according to the scope of damage and pricing.
  • Revised estimate as need using Xactimate software
Complex Litigated Claims Examiner Remote Examiner (UPC/ Heritage) 04/2017 to 01/2018
Professional Staffing Services - PSS Dundee, IL
  • Communicated with contractors, engineers, and water mitigation companies to assure proper settlement was provided 
  • Investigated, negotiated and settleed with PA, Attorney, and or insureds.
  • Reviewed scope of loss provided by PA or Attorney to determine if supplement is warranted.
  • Completed required investigations on referred files in a timely 
  • Handled time limit demands as submitted
  • Sent Reservations of Rights and Request for Information letters as needed
  • Completed file review remotely using Symbility and xactimate estimating software.
  • Reviewed ALE and paid reasonable expenses per policy and provided documents 
  • Handled CAT claims and requested re-inspections and supplements as warranted per policy previsions 
Team Lead CAT-General Adjuster- Large Loss-Commercial Adjuster 11/2016 to 03/2017
Bradley Stinson BSA (Citizens) FT Lauderdale, FL
  • ​Deployed as Team Lead 
  • Investigated, negotiated, and settled large loss claims
  • Reviewed field adjuster report compared with photo for accuracy
  • Investigated claims for potential fraud, payment and or denial
  • Determine coverage and decided if the property warrant re-inspection and or supplement
  • Negotiated with public adjusters and attorneys to resolve claims 
  • Investigated claims for potential​​ fraud 
File Examiner Hurricane Matthew 10/2016 to 11/2016
CIS (HCI) San Antonio, TX
  •  Obtained all necessary information to complete proper evaluation of claims
  • Followed up with field adjusters to review reports for revisions of estimates/quality
  • Made minor changes to estimate as needed using xactimate
  • Determined coverage and made payment per policy previsions
  • Inside examiner
  • Reviewed supplements and paid as warranted
Auto, CAT, BI, Liability Adjuster, Total Loss, WC, Bodily Injury 06/2011 to 10/2016
EA Renfroe (StateFarm) Birmingham, AL


  • Assisted in training of new employees
  • Negotiated settlements with public adjusters and attorneys, during appraisal and litigation
  • Effective and ethical service to policyholders
  • Timely handling of claims according to requested demands and state requirements
  • Investigated, and evaluated flood losses
  • Reviewed medical records to determine if the injuries were consistent with the loss
  • Maintain contact with treating doctor/facility for status of treatment
  • Obtain all necessary information to complete proper evaluation of claims
  • Determined rather or not the accident was work related
  • Determined if the vehicle was totaled or repairable
  • Used Mitchell or Auto-tech software to determine vehicle value
  • Coordinated claims management and oversee the handling of claims through to final conclusion
Property Adjuster - Cat Adjuster 12/2010 to 12/2012
BEST OF IRS (Liberty Mutual) Phoenix City, AZ


  • Explained coverages - Documented to include key activities
  • File review/Reviewed claims in xactanalysis
  • Handled Hurricane Sandy claims
  • Analyzed and moved home owner claims toward resolution
  • Negotiated with roofers and contractors to agree on cost of repairs based on damages
  • Handled claims from inception to close
  • Reviewed claims in xactanalysis.
Property Adjuster - Supp. Examiner- CAT- Disputed claim -Appraisal 10/2007 to 10/2010
Alamo Claim Services (Citizens) San Antonio, TX


  • Trained New employees
  • Handled Commercial losses.
  • Request appraiser and notify insured or representative
  • Select umpire if the appraisers can not come to an agreement
  • Made initial contact with insureds, inspected properties, prepared Xactimate estimates, documented claim logs and paid claims
  • Negotiated settlements with public adjusters and attorney
  • Determine if supplement is warranted/hurricane Fay
  • Coordinated claims management with internal staff and outside vendors and oversee the handling of claims through to final disposition
  • Deliver timely, effective and ethical service to policyholders
  • Independently review, analyze & research field adjusters estimates and make appropriate changes to bring estimate into compliance with policy coverage and state laws
  • Reviewed water mitigation report, AOB's, and SPOL for compliance.
  • Investigated to determine if policy afforded coverage for Flood.
  • Reviewed contractors estimate versus carriers estimate to come an agreed scope of damages
  • Negotiated with PA/Attorney to agree on pricing and scope
Property Adjuster -Fast Track - Quality Assurance- CAT -Appraisal 10/2005 to 10/2007
Alamo Claims Service (Citizens) San Antonio, TX

  • Trained New employees
  • Quality Control
  • Made changes to estimate as needed using xactimate and Simsol
  • Made initial contact with insureds, inspected properties, prepared Xactimate estimates, documented claim logs and paid claims
  • Negotiated settlements with public adjusters and attorneys
  • Handled claims for Hurricane Charley, Frances, Jeanne, Katrina, Wilma and Ivan
  • Sent out appropriate legal correspondence for compliance
  • Reviewed file to address Ale and Loss Assessment
Education and Training
Asbestos Compliance Training- OSHA: Asbestos OSHA Safety Training Institute - Online Course Asbestos Compliance Training - Osha 29CFR1926.1101 exp. 2/2020
CVCC Phoenix City, AL
HCC Tampa, FL Insurance License
TWIA Certified: Manager Certified, Desk Certified, Residential Field, Commercial Field
Environmental Adjuster Expo 2019
​NFIP - Flood Certified - 07060309​
Citizens Certified
State Farm Certified
AAA Certified
Additional Information
GA 2824034
AL 590531
SC 641048
SC Appraiser 641048
NC 7916412
MS 10261947
LA 560241
FL E103522
TX 1761100
OK 100128716
Ray Ice
Cell: (414 0-628-1708  
Debra Brooks
Claim Adjuster
Office: (813)-727-1655
Tramiesha Ligon
Independent Adjuster/entrepreneur
Office: (713)-703-8016
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Experienced Voucher Examiner resume

Chris Koch
Seeking a leadership role as the Manager - Commerce Strategy and Growth in a challenging and competitive environment with the opportunity to further the goals and growth of a values-driven organization.
Professional Summary
Proven success in building external partnerships, gaining market share and generating internal support. Dedicated and seasoned professional with extensive experience in all aspects of sales and marketing, corporate partnership, sponsorships, contract negotiation, account management, client relations, and training. 
  • Strategic Partnerships
  • Corporate partnership
  • Budgeting
  • Team building and leadership
  • Customer Service
  • Sponsor Marketing
  • Event management
  • Process improvement
  • Project management
  • Salesforce
  • Data driven decision making
  • Strategic account development
  • Goal-oriented
  • Analytical problem solver
  • Results driven
  • Relationship building
Work History
DreamHack AB (A global esports company) Senior Sales Manager | Stockholm Sweden (Denver Office), CO | January 2017 - Current
  • Developed and highlighted new sponsorship products and implemented sales strategies to attract a wide variety of new companies and executives to the rapidly growing world of esport broadcasts and festivals.
  • Successfully launched 3 new community events in North America as part of a global event portfolio.
  • Developed strategic partnerships to offset operating costs. 
  • Demonstrated innovative opportunities to non-endemic corporate partners and executives.
  • Managed 65 accounts totaling $1.4M in sales.
  • Led sales and marketing financial reports, market trend evaluation, and segment strategies.
  • Negotiated contracts, and deliverables for sponsors and strategic partners.
Winter Park Resort Sponsorship and Front Range Sales Manager | Denver, Colorado | July 2014 - September 2016
  • Worked in concert with the executive team including the CEO, COO, and CMO to provide strategic guidance on sales and marketing initiatives.
  • Established new promotions with external partners and increased promotions channel sales by 24% over prior year and 17.4% over budget.
  • Directed Winter Park Marketing team members in the development of assets to gain maximum exposure for sales events with a revenue responsibility of over $12 million.
  • Developed process improvement strategies to reduce event costs by 12%.
  • Negotiated new sponsorship relationships that resulted in a 138% increase in sponsorship revenue.
  • Developed resorts relationship with Denver area Chambers of Commerce including Denver Metro CC, Colorado Women's Chamber, and the Hispanic Chamber. 
  • Trained and managed the Front Range Sales team in "Guest Centered Sales System" resulting in a 207% YOY increase in day group revenue.
  • Managed a portfolio of strategic accounts totaling $1.8 million in sales.
  • Developed employee rewards program for strategic partners. 
  • Represented Winter Park Resort at Denver based community events and local non-profits.  
Winter Park Resort Business Development Manager/Adult Ski School Manager | Winter Park, Colorado | September 2008 - August 2014
  • Spearheaded business development, process improvement, and marketing initiatives while overseeing daily operations of ski and ride school.
  • Developed and led the implementation of marketing plans, sales strategy, and budgets, while defining performance goals and objectives of team members.
  • Developed relationship with local businesses that resulted in over $1 Million of sales revenue.  
  • Supervised 400 employees with 7 direct reports. Served as School Director as required.
  • Succeeded in increasing revenue from $4.8M to $6M.
  • Developed, implemented, managed and delivered private lesson center capital project on time and on budget.
  • Generated increase in private lesson revenue of 15% within six months by creating innovative new products.
  • Received “A.uthentic C.olorado E.mployee” award for financial strength and contribution.
  • Fulfilled prior roles of increasing scope and responsibility, including Assistant Program Manager and Instructor (11/1998 – 04/2007).
PSIA-RM Education Staff and E2 Examiner | Steamboat Springs, CO | March 2007 - April 2014
  • Developed engaging presentations for the facilitation of certification exams and educational clinics.
  • Selected as an indoor specialist for a high level of presentation skills and innovative teaching methodologies.
  • Utilized Microsoft Office products to develop marketing, training and presentation materials.
C Lazy U Ranch Ranch Manager | Granby, CO | May 2007 - September 2008
  • Promoted to Ranch Manager after demonstrated and proven track record of success in Assistant General Manager role for three previous years.
  • Manager of the only guest ranch to achieve both the AAA 5 Diamond and Mobile 5 Star awards.
  • Oversaw operating budget development, marketing and sales efforts, food and beverage operations, capital projects, and housekeeping and recreational departments.
  • Motivated a staff of 142 individuals - Including scheduling, payroll budget, to fit daily occupancy labor needs with a team of 8 direct reports.
  • Administered BLM land use permits for ranch activities and livestock grazing.
  • Slashed operational costs by 30% while increasing guest satisfaction and employee engagement.
  • Dramatically increased room nights with positive profit growth.
  • Developed new lodging and marketing programs to attract corporate clients to grow off-season revenue.
  • Developed partnerships with "vacation clubs" to maximize occupancy during off weeks. 
C Lazy U Ranch Assistant General Manager | Granby, CO | May 2004 - May 2007
  • Utilized and improved upon previously developed service plan to increase service levels within all ranch activities including kids programs and all recreational activities.
  • Supervised the housekeeping, ranch hand, wait-staff, and bar departments.
  • Established strong relationships with team members resulting in increased performance while reducing operating costs.
- History University of Northern Colorado Greeley, CO
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