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Highlights
  • PRPC, PRPC framework (CPM-HC, CardCPM, SCE-Smart Claim Engine), JavaScript, Core Java, UNIX scripting.
  • Hands on Experience in PRPC7.1.6,PRPC6.3SP1,PRPC 6.2SP1,PRPC6.1SP2, PRPC 5.2,PRPC5.4SP2, PRPC4.6
  • Experienced in Agile tools Rally.
  • Experienced in Database Oracle9i, Oracle 10g, Oracle 11g,SQL Server, Oracle, MS-SQL, IBM DB2
  • Experienced in Web Application tools i.e. HTML, JSP, XML and Java Script.
Accomplishments
  • Prescriptions Solutions is much more than just a mail order pharmacy.
  • Since 1993, we have been a focused, collaborative, and innovative leader in the pharmacy benefits management (PBM) industry.
  • We manage prescription drug benefits of commercial, Medicare, and government health plans, and those of employers and unions.
  • A UnitedHealth Group company, Prescription Solutions serves more than 10 million people nationwide through a network of 64,000 community pharmacies and state-of-the-art mail service mail order pharmacies in Carlsbad, California, and Overland Park, Kansas.
  • Both of our mail order pharmacy locations have earned the prestigious Verified Internet Pharmacy Practice Sites (VIPPS®) accreditation by the National Association of Boards of Pharmacy® (NABP®).
  • In the 2008 Wilson® Pharmacy Satisfaction Survey, Prescription Solutions was named #1 National PBM in Overall Member Satisfaction and #1 National Mail Order Pharmacy two years running.
  • Project 1: Optum Rx Prior Authorization System Upgrade and Enhancements Role: Senior System Architect PROJECT DESCRIPTION: The PAS (Prior Authorization System) is an automated process requiring a provider obtain approval to provide particular services or procedures before they are done.
  • This is usually required for nonemergency services that are expensive or likely to be abused or overused.
  • A managed care organization will identify those services and procedures that require prior authorization, without which the provider may not be compensated.
  • In this PAS Application when the interaction starts It finds the member first then the provider and drug simultaneously .After that the benefit eligibility is determined through various questionnaires.
  • Then the guideline questions are answered and finally the Pharmacist decides to approve the case or not.
Experience
03/2015 to Current
PEGA certified consultant Pega PRPC Architect Virtusa Blue Cross Blue Shield
  • Advance Understanding of PRPC Work flow and integration services.
  • Implementing Management Interface reporting in Pega and external vendor tool.
  • Advanced understanding of claims adjudication through Smart Claim Engine Framework.
  • Advanced understanding of Scrum (Agile) and Smart BPM methodology.
  • Oversee smooth implementation of different projects at client location.
  • Provide post-implementation, application maintenance and enhancement support to the clients.
  • Knowledge in designing base architecture of multi-regional multi product applications.
08/2014 to 12/2014
Medical Mutual of Ohio Strongsville, USA
  • Medical Mutual of Ohio (MMOH) is an American mutual health insurance company.
  • It is the oldest and largest health insurance company based in Ohio and serves more than 1.6 million customers.
  • Employing 2,500 people, Medical Mutual is one of the biggest employers in downtown Cleveland.
  • Headquartered in Cleveland's historic Rose Building, the company also has statewide offices in Cincinnati, Columbus, Dayton, Independence, Richfield, Toledo and Youngstown, as well as an information systems facility in Beachwood.
  • In 2008, Medical Mutual of Ohio ranked 806 out of the top 1,000 corporations in America.
  • Project 1: CIM Role: Pega Architect PROJECT DESCRIPTION: CPMHC based Call Center Application for Customer Interaction, Claim Inquiry, Benefits Inquiry, and General Service Request etc.
  • ROLES AND RESPONSIBILITIES: As part of Pega Architect for the MMO Pega projects, I have been providing technical interface to the development team and responsible for detailed level design and assuring deliverables are on times.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • Have been involved in the estimation exercise for the Pega projects using the Pega Scrum methodology.
  • In summary:.
  • Business Meeting with SME's for feasibility analysis of requirements captured in Inception as well as in Elaboration Phase.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Make design decisions that ensure maximum reusability while ensuring minimum complexity.
  • Provide smart and appropriate solution.
  • Deployment.
  • Bix Configuration Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Manage Change Request process.
  • Interact with business to decide the category of a defect for better handling.
  • Environment: PegaRULES Process Commander (PRPC 6.3SP1), CPMHC7.6, IBM DB2, Windows 7, WebSphere, Java, XML, SOAP.
04/2014 to 08/2014
Senior System Architect Cigna DESCRIPTION Raleigh, USA
  • Cigna headquartered in Bloomfield, Connecticut, US, is a global health services organization.
  • Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g.
  • governmental and non-governmental organizations, unions and associations).
  • Cigna also offers Medicare and Medicaid products and health, life and accident insurance coverage's primarily to individuals in the U.S.
  • and selected international markets.
  • In addition to its ongoing operations described above, Cigna also has certain run-off operations, including a Run-off Reinsurance segment.[1] In the Phoenix, Arizona metro area Cigna runs a full-service staff-model HMO (health maintenance organization) with satellite clinics throughout the region, known as the Cigna Medical Group[2 Project 1: AIMSBAE PROJECT DESCRIPTION: Claims Adjudication ROLES AND RESPONSIBILITIES: As part of Pega System Architect for the Cigna Pega projects, I have been providing technical interface to the development team and responsible for detailed level design and assuring deliverables are on times.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • have been involved in the estimation exercise for the Pega projects using the Pega Scrum methodology.
  • In summary:.
  • Business Meeting with SME's for feasibility analysis of requirements captured in Inception as well as in Elaboration Phase.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Make design decisions that ensure maximum reusability while ensuring minimum complexity.
  • Provide smart and appropriate solution.
  • Deployment.
  • Co-ordinate with offshore.
  • Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Manage Change Request process.
  • Interact with business to decide the category of a defect for better handling.
  • Environment: PegaRULES Process Commander (PRPC 7.1.4), Pega SCE, Oracle Windows 7, jBoss, Java, XML, SOAP, Oracle Health Net, Rancho Cordova, USA July11-Mar14 CLIENT DESCRIPTION: Health Net, Inc.
  • is among the United States of America's largest publicly traded health insurers.
  • The company's HMO, POS, insured PPO and government contracts subsidiaries provide health benefits to approximately 6.6 million individuals in all 50 states and the District of Columbia through group, individual, Medicare, Medicaid and TRICARE and Veterans Affairs programs.
  • Health Net's behavioral health services subsidiary, MHN, provides behavioral health, substance abuse and employee assistance programs (EAPs) to approximately 7.3 million individuals in various states, including the company's own health plan members.
  • The company's subsidiaries also offer managed health care products related to prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs.
02/2009 to 06/2011
Optum Rx Irvine, USA
03/2008 to 01/2009
CVS Caremark DESCRIPTION Pittsburgh, USA
  • As part of Senior System Architect for the Prescription Solutions Pega projects, I have been involved in understanding the business process and upgrading the existing PAS application flows from PRPC v4.2 to PRPC v5.4.I was involved in MPDR Phase-2 Project.
  • I have been providing mentoring and assistance to development team in technical matters/issues.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • I have been involved in the estimation exercise for the Pega projects using the Pega SmartBPM methodology.
  • In summary:.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Providing strategic solution for integration with existing Rx Claim, Formulary DB and Web.
  • Development.
  • System Testing.
  • Defect Analysis.
  • Provide smart and appropriate solution.
  • Deployment Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Manage Change Request process.
  • Interact with business to decide the category of a defect for better handling.
  • Environment: PegaRULES Process Commander (PRPC v4.2, v5.4 SP2),CPMHC7.2 HTML(with CSS & JavaScript), MS Visio 2003,MSSQL, Windows XP, IBM Web Sphere, Java, XML, SOAP.
  • Revlimid® (lenalidomide), an immunomodulatory derivative (ImiD), manufactured by Celgene, is an orally available thalidomide analog.
  • On December 27, 2005 Revlimid was approved by FDA for the treatment of patients with transfusion-dependent anemia due to low or intermediate-1-risk myelodysplatic syndromes (MDS) associated with a deletion 5q cytogenetic abnormality with or without additional cytogenic abnormalities.
  • Dosing for deletion 5q MDS is as follows: a starting dose of 10 mg orally, once a day.
  • Additionally on June 29, 2006, Revlimid was approved for use in combination with dexamethasone as a treatment for patients with multiple myeloma (MM) who have received at least one prior therapy.
  • Dosing for multiple myeloma is as follows: a starting dose of 25mg orally with water, once a day, for the first 21 days of repeated 28-day cycles.
  • Revlimid has also been evaluated in combination with other novel agents, including bortezomib (Velcade®, Millennium) in relapsed, refractory myeloma.
  • Revlimid is under investigation for use in other hematologic conditions and cancers, as well as solid tumour cancers.
  • PharmaCare has been dispensing Revlimid out of the Mail Order and Retail pharmacy computer systems.
  • Data required to be collected to authorize a Revlimid dispense is collected, and reported out of a manual interim data collection solution not developed or supported by IT.
  • The manual nature of the data collection process and the high volume of prescriptions processed through PharmaCare facilities could contribute to both data quality and integrity issues.
  • This will adversely affect the compliance of the contract with Celgene.
  • The Celgene contract also requires significant current manual effort for patient counselling checklists, adverse event reports, and audits by Celgene.
  • The Manufacturer Data Collection (MDC) application implemented via PEGA will establish quality and integrity in the data that is collected and reported, thus enabling PharmaCare to be contractually compliant with Celgene.
  • Automation of the patient counselling checklist, adverse event reporting, and audit reporting will also facilitate contractual compliance and reduce Penn Centre Pharmacy Operations manual efforts.
  • The Sales Tracking Log will provide the means to increase sales revenue and improve Pharmaceutical Sales to Physician business relationships.
  • Project 1: Revlimid Drug Program Development Role: System Architect PROJECT DESCRIPTION: Manufacturer data reporting requires collection of both standard as well as program specific data elements during the patient registration and drug dispensing process, the storage of data into a central Data Warehouse, and finally reporting this data to facilitate and support both contractual and business intelligence activities.
  • The patient registration and dispensing activities for manufacturer program drugs may occur from any one of the PharmaCare mail order and retail sites.
  • As a result data related to a patient's registration or a manufacturer program drug's dispenses are collected from either the HBS or RX2000 pharmacy computer systems.
  • The goal of this project is to provide a data capture and reporting system for the Revlimid Drug program using the Manufacturer Data Collection (MDC) application PEGA.
  • This will facilitate PharmaCare compliance with Celgene's drug distribution contract and provide contractually required data and processes plus enable Celgene Pharmaceutical Sales representatives to utilize the Revlimid tracking log for planning sales activities and physician visits.Configuring a Revlimid manufacturer program in MDC will affect a daily volume of 34.14 prescriptions, or annual sales revenue of $80 million.
  • There are currently over 1000 patients enrolled to whom Revlimid has been dispensed.
  • The Revlimid Sales Tracking Log will assist PharmaCare Sales in growing Revlimid sales to approx $100 million for fiscal 2008.
  • This will be an increase of approx $40 million.
  • Due to the tracking log PharmaCare will earn approximately $10 million in additional sales in 2008 and approx $15 mil in 2009.Productivity benefits will be achieved by reducing manual efforts currently spent on providing Revlimid manufacturer data and dispense fee data, on maintaining a manual Revlimid Patient Tracking Log and Re-Order Requests, and having technicians perform allowed Revlimid functions instead of certified pharmacists.
  • An estimated annual savings of $14,520.42 is expected.
Senior System Architect BCBS AL-Cahaba Pega Upgrade
  • As part of Senior System Architect for the BCBS AL Pega upgrade projects, I have been providing technical interface to the development team and responsible for detailed level design and assuring deliverables are on times.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • In summary:.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Make design decisions that ensure maximum reusability while ensuring minimum complexity.
  • Provide smart and appropriate solution.
  • Deployment.
  • Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Environment: PegaRULES Process Commander (PRPC 7.1.6), CPMHC7.6, IBM DB2, Windows 7, WebSphere, Java, XML, SOAP.
  • Experience Prior to Virtusa.
Senior System Architect PROJECT DESCRIPTION HN A&G PRIME
  • The processing of Appeals and Grievance (A &G) is a critical part of the Health Net business.
  • Currently this is conducted through a myriad of systems and in some cases it is entirely manual.
  • A&G falls under CCCM program which is described as below.
  • CCCM Program: The Health Net Customer Contact Center Modernization (CCCM) program is targeted to establish the next generation of contact center operations for Health Net Federal Services (HNFS) and Health Net Commercial (HN) book of businesses contact center operations.
  • This program provides Health Net the ability to support its goals to establish best in class customer contact center operations through the utilization of Health Net's ITG asset from Pega Systems Inc.
  • Pega).
  • This program intends to utilize Pega Customer Process Manager and Pega Health Care frameworks (CPM/HC) to leverage out of the box to the maximum possible extent.
  • The core CCCM team has defined the following vision statement for the CCCM program to guide all stakeholders on principles and approach.
  • Health Net requires access to systems which are compliant, stable, and scalable while employing a fully integrated real time customer view to our contact center operations.
  • The delivered application must be a centralized, intuitive system designed to deliver consistent, accurate and complete information based on intent of our customers.
  • These guiding principles will build a reusable foundation for customer satisfaction, efficiencies in our operations and a high quality of customer care delivery with utmost concern for privacy and security of our customers.
  • The current state of the systems landscape is divided by Line of Business and geography.
  • As an integral part of the Contact Center Modernization, the Appeals and Grievance business processes are reexamined and their systems are reassessed in order to mitigate the major paint points that the A & G personnel are enduring and help them execute their tasks in an efficient and timely manner.
  • Health Net vision is "Ensure sustainable compliant operations and performance of the Health Net Appeals and Grievance processes.
  • Reduce operational and system costs.
  • Exceed Health Net customer expectations".
  • On this background health net wants to build Pega Solutions to manage A & G applications to manage the A&G Processes and workflow.
  • Following sections provides the scope details of the project.
  • As part of Senior System Architect for the HealthNet Pega projects, I have been providing technical interface to the development team and responsible for detailed level design, development, system testing and assuring deliverables are on times.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • have been involved in the estimation exercise for the Pega projects using the Pega SmartBPM methodology.
  • In summary:.
  • Business Meeting with SME's for feasibility analysis of requirements captured in Inception as well as in Elaboration Phase.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Make design decisions that ensure maximum reusability while ensuring minimum complexity.
  • Providing strategic solution for integration with existing MACESS, QCARE, ABS, FileNet, Alfresco and OCoE.
  • Defect Analysis.
  • Provide smart and appropriate solution.
  • Deployment.
  • Co-ordinate with offshore.
  • Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Manage Change Request process.
  • Interact with business to decide the category of a defect for better handling.
  • Environment: PegaRULES Process Commander (PRPC v6.2 SP1), DB2, Windows XP, IBM Web Logic, Java, XML, SOAP, Oracle Project 2: OCoE Pega Special Handling Role: Senior System Architect PROJECT DESCRIPTION: OCoE Pega Special Handling is one more automated application built for HN to perform special handling before sending the insurance and health coverage related letter for printing.
  • This was earlier done through manual process and was replaced by PEGA to minimize the printing cost in HN.
  • The architecture followed here is very robust and communicative to lots of external interface.
  • Design is entirely dynamic and universal so that multiple Applications are supported by this Project.
  • Currently HN is using sixteen applications for special handling.
  • The number is increasing gradually.
  • This gives great revenue to HN.
  • As part of Senior System Architect for the HealthNet Pega projects, I have been providing technical interface to the development team and responsible for high level design and assuring deliverables are on time.
  • I have been providing mentoring and assistance to development team in technical matters/issues.
  • I have also been reviewing and providing feedback to the technical artifacts and team deliverables.
  • As part of his responsibility I schedule regular team meetings to provide direction to the team.
  • I have been involved in the estimation exercise for the Pega projects using the Pega SmartBPM methodology.
  • In summary:.
  • Business Meeting with SME's for feasibility analysis of requirements captured in Inception as well as in Elaboration Phase.
  • Requirement analysis.
  • Design.
  • Interface Analysis.
  • Make design decisions that ensure maximum reusability while ensuring minimum complexity.
  • Providing strategic solution for integration with existing ABS and OCoE.
  • Defect Analysis.
  • Provide smart and appropriate solution.
  • Deployment.
  • Co-ordinate with offshore.
  • Give 24.
  • 7 support.
  • Additional responsibilities.
  • Provide smart solution for betterment of the applications.
  • Manage Change Request process.
  • Interact with business to decide the category of a defect for better handling.
  • Environment: PegaRULES Process Commander (PRPC v6.2 SP1), DB2, Windows XP, IBM Web Logic, Java, XML, SOAP, Oracle.
Education
May 2007
B. Tech: Electrical Engineering National Institute Of Technology Durgapur (Deemed University West Bengal, India Electrical Engineering
2010
Certification & Achievements *Completed 1st part of Certified Lead System Architect (CLSA) 62V2 *Pega Certified PRPC CSSA (Certified Senior System Architect) in V5.5 *Pega Certified PRPC System architect in V 5.x. *Pega Certified CPM Architect *Pega Certified Methodology Black Belt (CMBB) v6.1Exam *Pega Certified Business Architect (CBA) v6.1 Exam
VIRTUSA CORPORATION | CONFIDENTIAL 10 of 10
Certified Lead System Architect (CLSA) 62V2. *Pega Certified PRPC CSSA (Certified Senior System Architect) in V5.5 *Pega Certified PRPC System architect in V 5.x. *Pega Certified CPM Architect. *Pega Certified Methodology Black Belt (CMBB) v6.1Exam. *Pega Certified Business Architect (CBA) v6.1 Exam.
Skills
administrative, Agile, approach, Architect, audit reporting, Automation, behavioral health, Benefits, book, business intelligence, business process, business processes, Call Center, CIM, consulting, contracts, counselling, CSS, client, clients, customer satisfaction, customer care, data collection, Data Warehouse, Database, delivery, designing, direction, XML, FileNet, Government, HTML, IBM, DB2, IBM Web Sphere, information systems, insurance, Interface design, Java, JSP, JavaScript, Java Script, jBoss, Logic, meetings, mentoring, access, Mail, Windows 7, Windows XP, Millennium, next, novel, Oracle9, Oracle, DB, paint, treatment of patients, Performance Analysis, personnel, POS, Processes, Program Development, quality, real time, reporting, Requirement, Retail, Sales, Scrum, SOAP, MSSQL, MS-SQL, SQL Server, strategic, System Architect, therapy, UNIX scripting, upgrading, upgrade, view, Visio, vision, WebSphere, workflow
This resume is created in 7 minutes.
Education
2005
MBA Cornell University Ithaca, NY
1998
MS Computer Science University of Louisiana Lafayette, LA
Work Experience
03/2017 to Current
Senior Director Solution Architecture DHISCO, Inc. Dallas, TX

DHISCO is the single largest processor of electronic hotel transactions, delivering advanced connectivity and distribution solutions to over 100,000 hotels worldwide The company facilitates over eighteen billion shopping transactions each month and gives clients efficiency and affordability in marketing.

  • Manage the architecture team (setting goals, performance appraisals etc.)
  • Enabled the offshore division and lead that group (budgetary and project allocation)
  • Represent technology in pre-sales efforts
  • Part of the leadership team that decides the key strategic direction of the company
07/2013 to 10/2016
Director Solution Consulting Professional Access Dallas, TX
  • Solution Consulting: I work with our client's business and technology teams to create elegant solutions that solve their business problems. Market research, ROI analysis, creating technology road maps, solution design and architecture.
  • Pre-sales support: I help the sales team in their pursuits by helping define the scope of the engagements and effort estimation.
  • Business Development: Led the company's move into the Oracle CloudCommerce offering. Defined our positioning in the market, created the delivery methodology, pricing strategy and trained the sales team.
06/2011 to 06/2013
Ecommerce Practice Lead Amplifii Commerce Dallas, TX
  • Led the delivery teams on multiple e-commerce engagements.  End to end ownership of the projects from SOW creation through project launch. 
  • Defined the solution to enable direct to consumer sales in EU for a US based retailer.
  • Established processes and documentation guidelines for the group.
  • Managed the technical architects, career counseling and establishing goals and performance metrics.
11/2010 to 05/2011
Principal Product Manager Travelocity.com Dallas, TX
  • Developed ROI models and business cases for new products in the "total trip" Line of Business.
  • Worked with the development team and business analysts to ensure that the product implementation is in line with the established goals.
  • Competitive analysis to ensure that our product offering in the LOB is ahead of our competitors.
01/2010 to 11/2010
Solution Consultant ATG Professional Services Dallas, TX
09/2007 to 01/2010
Director of Solutions imc2 agency Dallas, TX
  • Managed a $4 million e-commerce initiative from conceptualization through launch.
  • Mentored and guided a group of technical architects (career paths, performance reviews etc.) Designed a cross-sell strategy based on analysis of historical order data.
  • Data modeling (cluster analysis) to understand the purchase patterns which were then used to create promotions.
08/1996 to 09/2007
Architect Various Companies Dallas, TX

I started my career as a software developer and rose to the role of a Managing Architect for Hotels.com. Some notable achievements during those years

  • Hotels.com: As the Managing Architect, I led the development group, we managed the website from launch to when we were handling over 200,000 transactions a day.
  • Omnispace: Lead architect for a startup during the dot.com bubble where I took over the leadership of a non-performing team and turned it around to meet extremely hard deadlines.
  • Metamata: Started my career at a six-person startup in the bay area.
This resume is created in 7 minutes.
Executive Profile

      Results oriented executive with 25 years of consultative sales and business development experience.

Skills and Accomplishments
  • Generate over $2 million in revenue a year.
  • Continuously exceed performance goals by 20% each year
  • Top 2% performer nationwide.
  • Consultative Sales and Sales cycle management – from interest to investment nationwide.
  • Business Development-Establish ongoing relationships with C-level executives at corporations and colleges.
  • Provide ongoing training for new enrollment representatives including strategic plans, technology (CRM/SIS/LMS), regulatory guidelines and requirements. 
Experience
Solution Architect (Remote) -Business Development 04/2016 to Current Dynamic Campus Austin, Texas
  • Business development- create relationships with C-level executives at colleges and universities for outsourcing IT department opportunities.
  • Intimate knowledge of Higher Education Research & Development Institute (HERDI), International Association of Baptist Colleges and Universities (IABCU), National Association of Schools & Colleges of The United Methodist Church (NASCUMC) and Council of Independent Colleges (CIC).
Executive University Representative 03/1993 to Current University of Phoenix Phoenix, Arizona
  • Continuously exceed performance goals by 20% each year and in the top 2% of the entire enrollment team nationwide.
  • Generate over $2 million in revenue a year.
  • Consultative Sales- Accountable for new student enrollment for degree programs. Sales cycle management – from interest to investment.
  • Experienced in the learning life cycle including admissions, retention, early alert applications, gainful employment disclosure requirements, compliance, and federal regulations in higher education.
  • Establish ongoing relationships with corporations and community colleges (B2B) in providing education opportunities.
  • Assist potential students from first contact, registration process and first course (interest to investment).
  • Provided ongoing training for new enrollment representatives including strategic plans, technology (CRM/SIS/LMS), and recruiting/sales skills nationwide coach and advise employees on course and program information, enrollment, degree program options, requirements and progress, and providing information on University policies and practices.
 
Adjunct Faculty-Graduate Studies University of Phoenix
  • Effectively use a mentor/coach approach to build productive educational relationships with students. Implement instructional strategies to meet diverse learner needs.
Enrollment Manager University of Phoenix
  • Manage and coach the enrollment representative team to increase team performance.
  • Ensure enrollment representatives provided information consistent with established regulatory and policy guidelines.
  • Ensure student satisfaction through annual reviews; establish performance measures, on-going coaching and professional.  development.
Education
Master of Science: Computer Information System 2005 University of Phoenix Phoenix, Arizona
  • Coursework in Database Concepts, Risk Assessment and Strategic Planning, CIS Project Management, Systems Analysis and Networks/Datacom.
Bachelor of Science: Microbiology Minor in Chemistry 1992 University of Arizona Tucson, Arizona
Awards & Recognition
  • Awards Platinum Recognition Award 2015-2017, Changing Lives Performance Recognition 2014,
  • Student Crusader Award 2009 Outstanding Performance 2007,2008, Outstanding New Student Referrals 2008, Top Performance Awards 1, 1, T.O.P.S 2003, Leadership Award 2001-2002,
  • Circle of Achievement 1998,1999;Top O Hills 1999, Team Player 2001 Vancouver Expedition, 1998,"Best Coach" Contest,1998, Team Player of the Year, 1994, Rookie of the Year, 1994