Central Office Technician resume examples

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Skillful Central Office Technician resume

DOMENIC VELASQUEZ
Professional Summary

Accomplished Fiber Optic Technician with proven record of establishing rapport with clients and colleagues. Seeking a challenging opportunity to drive diverse corporate initiatives through strategic planning and to achieve company objectives with proactive project management, decisive leadership and dynamic client relations.​

Veteran Telecommunications Fiber Optic Technician with background in installation, commissioning, maintenance and support of transmission networks.  National/Local Optical backbone operations, including interoffice facilities, Ethernet, DWDM & SONNET network infrastructure.
Skills
  • DWDM / Ethernet / SONET Network Infrastructure
  • Network Infrastructure Management
  • Project Management with optical network technologies
  • Skilled multi-tasker
  • Network upgrades
  • Remote access technology
  • Test and Turn up
  • Skilled in TCP/IP and LAN
  • Analytical and critical thinker
Work History
Central Office Technician, 08/1998 to Current
US West/Qwest Communications/Centurylink Denver, CO
  • Researched and recommended network and data communications hardware and software.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Anticipated and analyzed common connectivity workflow problems.
  • Installed IP, network equipment and facilities.
  • Managed the issue escalation process.
  • Installed, maintained and supported voice/data applications.
  • Led network development, software implementation and server maintenance.
  • Installed, maintained and supported VoIP applications.
  • Participated in team, cross-divisional and technical forums.
Education
Associate of Science: Fire Science, 1990
Red Rocks Community College - Lakewood, CO
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Job-winning Central Office Technician resume

ANNE MOYNIHAN
Summary

Dedicated and hardworking employee focused on building a strong customer base through effective communication. Diligent and focused with a strong commitment to providing superior client service. Punctual,loyal,with an excellent attendance history.


Highlights
  • Deadline-oriented
  • Strong organizational skills
  • Courteous and polite demeanor
  • Exceptional customer service
  • Perfect attendance record
  • Reliable and dependable
  • Excellent time management
Experience
Part-time Resident Concierge 02/2016 to Current 18 West Road-An Indepent Living Retirement Community Orleans, MA
  • Provide Front Desk Reception greeting both residents and visitors to Orleans Place
  • Help to maintain building security by screening visitors and conducting building walk-throughs checking that all doors and windows are locked.
  • Write up work orders for maintenance department.
  • Respond to emergency calls from residents
  • In absence of Head Concierge,manage scheduling of Concierges,maintain & submit payroll
West Dennis Cookie Cupboard Manager 12/2017 to 03/2020 Girl Scouts of Eastern Massachusetts West Dennis, MA
For the last four years (January 2017-March 2017, December 2017-March 2018, December 2018-March 2019 and December 2019-March 2020) I have had the pleasure of working with Girl Scouts of Eastern Massachusetts as the Cookie Cupboard Manager for Cape Cod. In this position I am responsible for accepting deliveries and verifying the count,printing out and setting up orders for pick up. I work in partnership with the delivery company,the Girl Scout Council,Troop Leaders and Cookie Sales Volunteers. 

Inn Keepers Assistant 06/2015 to 10/2016 Chatham Inn at 359 Main Chatham, MA
  • Assist in managing a seventeen-room full service boutique hotel in Chatham,Massachusetts where we were consistently rated number one hotel in Chatham on Tripadvisor.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Performed record keeping for onsite restaurant by recording servers gratuity information,food costs and food sales,liqour orders and sales
Central Office Technician 02/1985 to 01/2015 Verizon Chatham, Ma
  • Maintained ten thousand line switching office that provides land line service to residential and business customers.
  • Install and maintain Fiber Optic Network for wireless service providers.
  • Office consistently ran at 95% efficiency rating.
  • Worked with customers and other departments to clear service related troubles.Responded to corrective maintenance requests and alarms in a timely manner.
  • Work schedule included nights/weekends/holidays.
  • Tested and maintained High Speed Internet service within Verizon network
Business Office Clerk 06/1983 to 02/1985 Verizon Hyannis, MA
  • Assisted customers in opening/closing accounts.
  • Accepted payments on accounts.
  • Assist customers in solving service and billing issues
Sales Associate 06/1981 to 06/1983 Puritan Clothing Hyannis, MA
  • Sales associate assisting customers in both ladies clothing and ladies shoe departments.
Education
High School Diploma Dennis Yarmouth Regional High School South Yarmouth, Ma, USA
References

Tanya Kaplan Supervisor Network Operations (508)999-7836

Colter Canyon-Former Innkeeper Chatham Inn at 359 Main

(508)776-8393 c.rivercanyon@aol.com

Erin Sullivan-Product Program Manager for Girl Scouts of Eastern Massachusets  (857)275-3418 esullivan@gsema.org
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Top Central Office Technician skills

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Experienced Central Office Technician resume

Rolando Brown
Professional Summary
Versatile Manager focused on team building and talent development.  Driven to surpass company goals while leading diverse team to constant improvement.
Skills
  • Skilled in call center operations
  • 20+ Telecommunications skills
  • Leadership skills
  • Strategic Planning
  • Customer-focused
  • Avaya, RTA, eSP proficient
  • Microsoft Office
  • Project Management
  • Results-oriented
  • Trouble-shooting proficient
Work History
Call Volume Analyst II 07/2006 to Current
Cox Communications 7401 Florida Blvd. Baton Rouge, LA 70806
  • Analyzed call volume and average handle time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by closely monitoring Customer Service Representative real-time status.
  • Oversaw Call Volume Analyst to ensure internal customer satisfaction goals were consistently met.
  • Managed call flow  efficiently in a complex, fast-paced and challenging call center environment.
  • Developed Mission Control processes and metrics for daily management of the Call Center.
  • Accurately documented, researched and resolved management issues and concerns.
  • Mastery of all Workforce Management applications and databases.
  • Effectively trained every CVA since 2006 with tact and professionalism.
  • Met or exceeded performance goals for every review period.
  • Resolved staffing concerns, service support and technical problems for all internal customers by asking clear and specific questions.
  • Prepared material and facilitated weekly team meetings.
  • Adequately filled in for manager in her absence.

Resource Management Analyst 03/2002 to 06/2006
Verizon Wireless Houston, TX

  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Mastery of Workforce management systems and databases.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Effectively managed a high-volume of inbound and outbound customer calls.

Central Office Technician II 02/1998 to 03/2002
AT&T Fixed Wireless Houston, TX

  • Perform maintenance on cable and switch.
  • Calibrate/adjust equipment to ensure quality production utilizing calipers, micrometers, height gauges, protractors and ring gauges.
  • Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
  • Facilitate equipment applying water, electrical power and leveling during installation processes.

Trouble Specialist Supervisor 08/1996 to 02/1998
Sprint PCS Fort Worth, TX

  • Managed an advanced technical support department processed trouble tickets and escalated customer issues from first contact technical support group.
  • Evaluated and developed technical support representatives to ensure a high quality of work.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with team and customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Guided Technical Support group who Upsold products and services to increase company revenue by 50%.
  • Managed work flow to exceed quality service goals.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Cross-trained and backed up other customer service supervisors.

Education
N/A: Business Management Grambling State University - Grambling, LA
High School Diploma: 1986 Brusly High School - Brusly, LA
Accomplishments
  • Spearheaded Knowledge Boost and its success at the BTR COE maintaining a number 1 ranking for 2 consecutive years, month over month.
  • Rated an "Exceed" on a majority of my performance evaluations.
  • Successfully trained all incoming CVA for 10 years.
  • Attended Dale Carnegie Management Training.
  • Attended Call Center School.Successfully completed numerous Cox U leadership and effective communication courses.
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