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Summary

IT professional with over thirteen years of experience and an increasing range of industry experience with strong computer skills. Experienced in Windows, Solarwinds, ServiceNow, Secret Server, Putty, Tera Term, and many other programs. Capable of meeting the most critical of deadlines with success. Highly adept at task prioritization and well versed in Computer Networking, data Cabling and Data Center build-outs.

Skills
  • Tier 4 Data Center Lead Technician
  • Project Management
  • Excellent Computer Skills
  • Facilities Management
  • CCNA Training
  • Focused on Quality & Attention to Detail
  • Critical Deadline Management
  • IP Networking Knowledge
  • Strong Communication Skills
  • Fiber/Buildout Crew Lead
  • Professional
  • Strong Leadership
Experience
Fiserv / Ascent Lewisville, TX Data Center IT Lead Technician 06/2019 to Current
  • Administer support and strictly monitor data centers to quickly resolve incidents with client servers and network equipment
  • Lead, train and supervise Data Center Technicians onsite and validate their daily work and project tasks
  • Cabling, Trunking, Racking/Stacking & Decommissioning equipment
  • Manage implementation of application and hardware developments by collaborating with local and overseas technical teams
  • Review infrastructure and network policies to evaluate sub-optimal areas and develop solutions
  • Provide technology consultation by making recommendations and upgrading existing systems
  • Establish communication infrastructures, including LAN and WAN networks for communication and mobile applications
  • Investigate complex technical issues and determined proper resolution methods
  • Review infrastructure and network policies to evaluate sub-optimal areas and develop solutions
  • Ensured that sites adhered to company guidelines
Texas Capital Bank Richardson , TX Infrastructure Analyst 05/2018 to 06/2019
  • Data Center Management & Maintenance
  • Scheduling & Supervising projects and such as Disaster Recovery site build out, Server/Switch upgrades, Corporate Security and AV refresh projects
  • Addressing security vulnerabilities and firmware updates on environmental and network devices such as PDU, UPS, HVAC, Generators, Fire Suppression Systems, KVM, etc
  • Developed and managed project plans while providing status updates to management
  • Strong AV skills i.e. , Installation & Maintenance of Wireless Presentation Systems, Microphones, Cameras, Telephones, Speaker Tracking, Cisco, AMX & Shure equipment
  • Travel to customer locations to diagnose and resolve hardware issues
  • Facilities Management. Ordering, Receiving & Distribution of hardware
IES Communications/ Facebook Fort Worth, TX Fiber Optic Technician/ Build-Out Crew Lead 04/2016 to 05/2018
  • Build-out Crew Lead executing the construction of Data Halls,Mdf's and Idf's at the Facebook Data Center in Fort Worth
  • Promoted quality requirements implementation for new data center designs according to client specifications and production requirements
  • Successfully completing key projects by reviewing blueprints and topologies while delegating tasks to my team
  • Comfortable with deadlines and providing training to new employees
  • Continuously applied quality-improvement methods to improve work processes
Wachter Inc. Dallas, TX Cable Technician 01/2015 to 03/2016
  • Worked closely with companies such as Samsung,Amazon,Office Depot and more to build/upgrade structured cabling systems and associated hardware.
  • Managed onsite testing for customers as required by the project's specifications.
  • Worked with different levels of management personnel to discuss quality and analysis.
  • Recommended key updates based on inspections and application of technical knowledge.
  • Worked closely with clients for the duration of projects.
Scoremore Entertainment Austin, TX Film Crew 06/2011 to 01/2015
  • Combined video, audio and graphics to effectively convey each story. Captured visual content and edited general assignment stories for multiple platforms.
  • Inspected equipment and made repairs and replacements.
  • Kept supervisor informed of job progress and material requirements
  • Planned work and determined appropriate tools and equipment.
  • Set up equipment for broadcasts, promotions and live concerts.
Live Nation Entertainment Inc. Austin, TX Equipment Technician 08/2006 to 06/2011
  • Inspected equipment and made repairs and replacements.
  • Performed troubleshooting duties to determine the cause of equipment failures.
  • Maintained inventory for central warehouse of tools and supplies.
  • Used hand tools to mount, install, and secure stage equipment.
  • Read blueprints and repair manuals to identify mechanical problems and fix each issue accurately. 
  • Troubleshoot electrical and mechanical defects for commercial and industrial sites.
Education and Training
High School Diploma 2002 Dallas Can Academy
Some College (No Degree): Information Technology Collin County Community College , Plano, TX

Completed computer networking courses & CCNA training.

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Professional Summary

Shift Supervisor in retail environments with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Skills
  • Customer-oriented
  • Quick learner
  • Friendly and helpful
  • Late-night shift availability
  • Good with Numbers and math
  • Dedicated team player
  • Restaurant operations
  • Fast and efficient service worker
Work History
Customer Service Manager/Cashier, 01/2013 to 05/2017
Ultra Foods Merrill-Point, Indiana
  • Cross-trained and backed up other customer service managers.
  • Solved unresolved customer issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Managed work flow to exceed quality service goals.
  • Strong leader of customer support staff.
  • Updated customer orders from start to finish in an accurate and timely manner.
Fast Food, Casher, Drive -Thru, Cleaning Lobby, 03/2012 to 04/2013
Mc Donalds Crown Point, IN

  • Prepared fountain drinks and ice cream items.
  • Reported to each shift on time and ready to work.
  • Prepared all food orders within a 2-3 minute time frame.
  • Greeted customers and provided excellent customer service.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Education
GED: 2011
Lake Ridge Adult Education Center - Gary, IN
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Summary

Hard working technician who is proficient in problem solving complex heavy equipment/truck repair issues while consistently delivering quality service.

Skills
  • Diagnosis and repair
  • Preventative maintenance
  • Suspension and alignment
  • Electrical systems
  • Analytical and diagnostic software
  • Brake repair and replacement
  • Hydraulic equipment
  • Cooling system
  • Air brakes



Experience
09/2018 to Current
Diesel Technician CIT Trucks Rockford, IL

-Diagnosed systems by troubleshooting malfunctions and tracing problems.

-Removed malfunctioning parts and repaired components or installed new ones.

-Performed warranty service and filed all paperwork.

-Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.

-Processed work orders and prioritized jobs.

-Evaluated all vehicle systems to assess function and uncover defects.

08/2016 to 09/2018
Diesel Technician Penske Truck Leasing Milwaukee, WI

- Perform all levels of preventive maintenance services on truck and trailer equipment.

- Identify warrantable repairs and document on repair order.

- Perform duties with little or no supervision and in a timely and efficient manner.

- Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition.

- Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery.

- Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges.

- Specialize in repairing and troubleshooting of major components such as engine, transmissions and differentials, to include replacing complete assemblies, turbochargers, fuel system components etc.

06/2014 to 08/2016
Diesel Technician Love's Travel Stop Oak Creek, WI
-Serviced air conditioning, heating, engine-cooling and electrical systems.
-Examined vehicles to determine the extent of damage or malfunctions.
-Communicated with customers regarding vehicle issues and potential repairs.
-Specialized in servicing brakes and fuel systems.
-Repaired and replaced belts, hoses and steering systems.
-Removed and replaced tires, shocks, struts and brakes.
Education and Training
Advanced Diesel Power Technology Kishwaukee College Malta, IL, United States
Activities and Honors

- MACS Certified

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Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Exceptional Computer aptitude and telephone etiquette.

Skills
  • Adheres to customer service procedures
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Strong Organizational Skills
  • Team Player
Work History
Cricket Wireless LLC 01/2019 to 03/2019
Customer Service Representative Spartanburg, SC
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
Wal-Mart 09/2017 to 10/2018
Cashier Moncks Corner, SC
  • Engaged customers warmly and provided immediate and dedicated assistance. 
  • Processed payments by check, cash, debit and credit and maintained accurate drawers.
  • Bagged merchandise in careful and efficient manner to minimize damage.
  • Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions. 
  • Scanned items, weighed special purchases and entered codes to properly price items.
Little Caesars 10/2016 to 09/2017
Crew Member Moncks Corner, SC
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Serves customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures.
  • Greeted each customer with friendly eye contact.
  • Requested and recorded customer orders, and computed bills.
Metro PCS 05/2014 to 10/2016
Customer Service Representative Lake City, SC
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Daily task was dealing with customers selling phones, adding new accounts, taking payments, and helping with technical issues
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sykes Enterprise/ AT&T 03/2011 to 05/2014
Customer Service Representative Kingstree, SC




  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Rose Cleaning Service 10/2007 to 03/2011
Office Assistant Kingstree, SC
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.


Education
Kingstree Senior High 2007 Diploma - Kingstree, SC