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Professional Summary

 

Multi-talented individual consistently rewarded for success in planning and operational improvements. Experience in employee development and staff management procedures positively impacting overall morale and productivity.

Accomplishments



  • Managed and led a team of 8 Retail Sales Associates from a non profiting status -to the highest grossing store in the district..
  • Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [5] in the development of [LEAN] department cost saving.
Skills
  • Knowledge of HR policies
  • Customer service
  • Creativity/improvising Time management skills
  • Effective planning
  • Recruitment
  • Conflict management
  • Strong communication skills 8 years of customer service experience
  • Self motivated
  • Leadership
  • Conference call
  • Experienced in Microsoft word, excel, PowerPoint, Merchandising change out publisher, outlook and etc...
  • Sales pipeline management
  • Marketing strategy
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Data entry
  • Succession planning
  • Team player
Work History
Referral Specialist, 12/2017 to Current
 Methodist Le Bonheur Healthcare – Memphis, Tennessee
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Documented calls and appointments using revenue cycle.
  • Worked with management to propose and implement proactive customer service solutions.
  • Handled diverse range of customer service, operational and administrative requirements daily.
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Developed process improvement initiatives and analyzed problems to create corrective action strategy.
  • Maintained all confidential personnel files, license and CPR compliance records.
  • Developed and achieved financial and growth goals.
Assistant Manager, 01/2017 to 12/2017
 Regions Financial Corp – Memphis, Tennessee
  • Successfully closed an average of 200 loans per month.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Managed multiple priorities in fast-paced environment.
  • Performed IT support by troubleshooting, updating devices and supporting software needs.
  • Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
     
  • Interacted with customers to determine needs and offer product or service solutions.
     
  • Handled 350 outbound and inbound calls daily with the goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Assisted senior-level credit officers with complex loan applications.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
Vault Custodian, 10/2016 to 01/2017
 GardaWorld – 4161 Getwell rd
  • Coordinated between billing department and customers to resolve problems.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Entered data promptly and efficiently with a 100% accuracy rate.
  • Placed special merchandise orders for customers.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
  • Checked in routes that included financial inventory for the company.
  • Ensured driver/Messengers and crew leaders receive correct orders, schedules, equipment and money to service clients in a safe and efficient manner.
Store Manager, 07/2015 to 10/2016
 Sprint – 231 N Byhalia rd
  • Promoted from Team Leader to Manager within 5 months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 7 sales associates, 2 team leaders and 1 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Assistant Manager, 06/2012 to 06/2015
 T-Mobile – Memphis, TN
  • Managing employees, along side with my store manager, ensuring that consistency is always prominent in the building.
  • I am able to delegate task and set obtainable goals, ensuring my team success.
  • I am also responsible for inventory management, receiving and sending out inventory to its designated areas.
  • Lastly, my role consist of customer/employee morale
  • Promoted from Team Leader to Assistant Manager within 7 months.
  • Answered questions regarding the store and its merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
MBA: Human Resource, Current
 Union University - Jackson, TN
Bachelor of Arts: Business Management/Finance, 2018
 Lemoyne-Owen - 807 Walker Ave, Memphis
  • Coursework in Business, Management and Communications
  • Coursework in Cost Accounting and Finance
  • Coursework in Business Administration and Management
  • Continuing education in Human Resource
  • Member of Alpha Kappa Mu- Honers Society
Refrences
References available upon request. 
Additional Information
This resume is created in 7 minutes.
Professional Summary

Cook with 4 years of experience cooking in school environments. Prior work as prep cook, line chef, and sous chef.

Bilingual cook with 4 years in cooking and training staff

Dependable Custodian with a comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record.

Custodian who is equal parts self-starter and team player. Understands the importance of staying on task and meeting deadlines. Seeking a role as a custodian.

Experienced Custodian who is professional, hard-working and  welcomes the challenge to learn and develop new skills on the job.

Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Skills
  • Quick learner
  • Organized multi-tasker
  • Able to lift 25 pounds
  • Friendly and helpful
  • Fluent in English and Spanish
  • Fast and efficient service worker
  • Accustomed to shift work
  • Dedicated team player
Work History
Cook/ server, 04/2011 to 05/2016
 Frisco Independent School District – Frisco, TX
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Prepared daily food items, and cooked simple foods and beverages
  • Stocked, organized, and cleaned kitchens and cooking utensils
  • Cooked and packaged batches of food, such as hamburgers and fried chicken
  • Created and developed monthly rotation menu and daily cooked-to-order specials
  • Ensured food was stored and cooked at correct temperature
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Custodian, 05/2016 to 03/2017
 Frisco Independent School District – Frisco, TX
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Kept janitorial closets clean and organized.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Properly labeled and diluted all cleaning solutions.
Custodian, 03/2017 to 09/2017
 Little Elm Independent School District Athletic Complex – Little Elm, TX
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Steam cleaned and shampooed carpeted areas.
  • Properly labeled and diluted all cleaning solutions.
  • Sanitized bathrooms  and locker rooms.
  • Scrubbed, top-coated, buffed and varnished hard floors.
Head Custodian , 09/2017 to Current
 Little Elm Independent School District Athletic Complex – Little Elm, TX
  • Inspected facility and grounds and picked up any trash.
  • Kept janitorial closets clean and organized.
  • Checked in and stocked inventory throughout the facility.
  • Supervised the cleaning, maintenance and care of building and grounds.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Dismantled, cleaned and replaced light fixtures.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Collected, sorted and transported recyclable materials.
This resume is created in 7 minutes.
Professional Summary
Dependable Employee with a comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record.
Skills
  • Detail-oriented
  • Prep Cook
  • Safety-oriented
  • Valid Arizona driver's license
  • Fluent in English and Spanish
Work History
Custodian, 03/2017 to 05/2017
 Lutheran School – 2555 S Engler Ave, Yuma, AZ 85365
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
Custodian/Janitorial, 11/2005 to 08/2015
 Border Patrol (ACHIEVE Contractor) – 3250A E 40th St, Yuma, AZ 85365
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Swept and blow sidewalks.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Scrubbed and buffed hard  floors from time to time but not everyday.
  • Checked in and stocked inventory throughout the facility within the cleaning area.
  • Kept janitorial closets clean and organized.
  • Cleaned cells within the processing area.
Dishwasher / Prep Cook, 11/1992 to 11/1998
 China Boy – 414 W 16th St, Yuma AZ 85364
  • Prepared food items from time to time
  • Cleaned food preparation areas to ensure safe and sanitary food-handling practices including the dish washer area
  • Operate a dishwasher machine on a daily basis

 
Dishwasher / Prep Cook, 05/1981 to 10/1992
 Gene's Restaurant – 771 South 4th Ave, Yuma, AZ 85364

 

  • Responsible for washing dishes with dishwasher machine
  • Cleaned kitchen area and assist with pre-cook from time to time when needed
Housekeeping, 08/1974 to 05/1981
 Ramada Inn – 3181 South 4th Ave, Yuma AZ, 85364

 

  • Collected and disposed of trash from the premises to designated area.
  • Sweep sidewalks
  • Collected, sorted and washed dirty laundry
  • Assisted with landscaping
Education
Associate of Arts: Accounting , 1980 ( Associate Degree not completed)
Arizona Western College - 2020 S Ave 8 E, Yuma, AZ 85365
High School Diploma: 1976
 Kofa High School - 3100 S Avenue A, Yuma, AZ 85364
This resume is created in 7 minutes.
Professional Summary
Friendly Customer Service Associate adept at working in diverse retail and customer service environments.
Skills
  • MS Windows proficient
  • Quick learner
  • Flexible
  • Accurate and detailed
  • Well organized
  • Personable
  • Reliable and punctual
  • Patient
Work History
Custodian, 03/2015 to 05/2015
Port Co – Yorktown, Va
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Promoted building security by locking doors.
  • Accepted accountability for all assigned building keys, master keys and access cards.
Education
Bachelor of Science: Game Programming and Simulation, 2014
ECPI University - Newport News, VA
High School Diploma: 2011
Tabb High School - Yorktown, VA

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