Customer Service Manager
Delegated tasks to team members to optimize productivity. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Held each team member accountable for achieving brand and performance goals. Successfully managed the activities of 20 plus team members in multiple locations. Built and maintained effective relationships with peers and upper management. Addressed customer inquiries and resolved complaints. Conducted price checks for cashiers and service clerks. Executed cash transactions quickly and accurately. Emphasized fast and friendly customer service.
BSA Compliance Specialist/ Member Advocate
Managed opening and closing times for the main branch. Opened new customer accounts, including checking, savings and Safe Deposit Boxes. Processed cash withdrawals. Adhered to company security and audit procedures. Maintained confidentiality of bank records and client information. Balanced daily cash deposits and bank vault inventory with a zero error rate. Delivered prompt, accurate and excellent customer service. Maintained a detailed case log of all cases assigned to monitor progress and completion. Created, organized and maintained files, and daily case notes. Review all cases and reports for accuracy, quality and compliance. Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements and policies.
Senior Loan Officer
Contacted customers by phone and email in response to inquiries. Promptly
resolved all customer requests, questions and complaints. Built relationships with
customers and the community to establish long-term business growth. Compiled
database of loan applicants' credit histories, corporate financial statements and
other financial information. Successfully closed an average of 40+ loans per month.
Educated customers on the variety of loan products and available credit options. Prepared, completed and processed customer account forms and database changes. Performed daily maintenance of loan applicant database. Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Sales/Internet Sales Manager
Nissan Of San Marcos
Answered customers' questions about products prices,
availability, uses and credit terms. Delivered exceptional customer service to
strengthen customer loyalty. Managed wide variety of customer service and
administrative tasks to resolve customer issues quickly and efficiently. Led sales calls with team members to establish sales and customer retention goals. Trained in negotiations and time management.
knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity. Trained
new employees quarterly. Used Point of Sale register system to complete transactions. Counted and balanced registers. Prepared and submitted nightly bank deposits.
Successfully managed the activities of 5 team members in multiple locations. Provided a high level of product and leadership support to representatives and clients. Described use and operation of merchandise to customers. Placed special
merchandise orders for customers. Shared product knowledge with customers
while making personal recommendations. Worked as a team member to provide
the highest level of service to customers. Worked as a team member to provide
the highest level of service to customers.
99c Only Store
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.Design and implemented
customer satisfaction metrics. Opened and closed the store, which included
counting cash drawers and making bank deposits. Helped customers select
products that best fit their personal needs. Maintained visually appealing and
effective displays for the entire store.
Administrative Assistant/Lab Tech
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned. Created
monthly reports for records. Organized billing and invoice data and prepared
accounts receivable and expected revenue reports for controllers. Created new
orders made copies, sent faxes and handled all incoming and outgoing
correspondence. Managed daily office operations and maintenance of equipment.