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Experience
04/2014 to Current
Branch Manager
  • Oversee the daily operation of the office, process loan applications, decision and close loans, balance the atm and vault.
  • I handled member service calls, open new savings and/or checking accounts, IRA's, update member's addresses, beneficiaries, joint members.
  • I create loan reports and present them to the CEO and the board.
  • I also review ACH and draft exceptions for posting to returning.
  • Post various GL entries.
10/2012 to Current
Members First of Maryland Federal Credit Union
10/2012 to 04/2014
Loan Manager
  • Reviewed and decision all loan and visa applications, prepared loan reports, made GL entries that pertained to the loan portfolio, helped create and revise loan policies.
  • I also downloaded and processed the daily posting files for the branch in the absence of the IT processor.
10/2008 to 10/2012
Member Service Rep Oldham Family Alliance Federal Credit Union
  • Process ACH debit & credit files, post payroll, balance GL accounts and bank statements, complete spreadsheet and post all GL entries, process disputes and returns, process visa payments and advances.
  • Process all accounts payable.
  • Review and decision loan & visa applications.
  • Balance atm and vault cash.
  • Work as a teller processing deposits and withdrawals and balancing cash drawer daily.
  • Process and solve customer inquiries and complaints.
05/2008 to 08/2008
Equity Mortgage - Assistant to Loan Officer
  • Took mortgage loan applications by phone, followed up on documents needed for processing, ordered appraisals and title reports, reviewed credit reports.
07/2003 to 04/2008
MLSS Title - Scheduler
  • Duties included processing closings from previous day, scheduling loan closings for the entire state of Virginia.
  • Following up on loan documents and handling any questions the notary agents may have during the loan closing.
  • Develop a rapport with loan processors to get more business.
04/2001 to 07/2003
Sr. Credit Account Spec American General Financial Services Corp
  • Duties included processing and closing loan applications for personal, retail and mortgage loans.
  • Processing loan payments and collecting 30 day delinquent accounts.
01/2000 to 04/2001
Loan Officer Point Breeze Credit Union
  • Responsible for processing and approving applications for personal, auto, savings and stock loans.
  • Also, visa and mortgage applications.
06/1999 to 10/1999
Credit Analyst Tranex Credit Corporation
  • Reviewed credit applications in sub-prime financing for assigned auto dealers in the Baltimore, Delaware and Northern Virginia areas.
  • Visited dealers for onsite approvals.
03/1998 to 04/1999
Simplified Mortgage - Loan Processor
  • Greeted customers, handled incoming calls, prepared all documents, arranged files, helped in clearing titles and prepared files for approval.
11/1997 to 01/1998
Loan Processor First Alliance Mortgage Company
  • Greeted customers, handled incoming calls, prepared all documents, arranged files, helped in clearing titles and prepared files for approval.
04/1996 to 10/1997
Credit Analyst Franklin Acceptance Corporation
  • Reviewed credit applications in sub-prime financing for auto dealer.
  • Visited dealerships for onsite approvals.
  • Input applications and credit investigations.
01/1989 to 01/1996
Credit Specialist
  • Responsible for flow of the office when Branch Manager was out.
  • On the road setting up new retail accounts for financing and servicing current accounts.
  • Internal solicitation of present and former customers.
  • Handled loan processing and closings.
01/1986
Financial Service Representative
  • Responsible for investigations and processing loan and dealer applications.
  • Closed loans, controlled cash drawer activity and performed clerical duties.
01/1984 to 01/1986
Credit Manger
  • Reviewed credit applications for approval for Toyota Motor Credit within our office.
  • Controlled flow of applications.
01/1979 to 01/1984
Cashier
  • Responsible for control of main cash drawer, handled counter and mail payments and credit investigations.
  • Collected 30 day delinquent accounts.
10/1977 to 04/1996
NationsCredit Financial Services Corp
01/1977 to 01/1979
Branch Clerk
  • Responsible for credit investigations, clerical duties such as filing and updated insurance loss payables.
Education and Training
1977
CCBC-Essex - Accounting Certificate Dundalk Senior High School
Skills
Accounting, accounts payable, atm, Balance, clerical, closing, Credit, debit, filing, financing, GL, insurance, loan processing, mail, office, mortgage loan, mortgage loans, payables, payroll, policies, prime, processors, rapport, retail, scheduling, spreadsheet, phone
This resume is created in 7 minutes.
Professional Summary

Detail oriented and highly methodical loan processor with over 6 quality years of experience in banking which consisted of handling and collecting loans. Demonstrates strong interpersonal skills and exceptional service throughout the sales process. Looking to leverage an extensive background in analyzing data and processing loans into an Insurance Underwriter position.

Skills
  • Strong analytical abilities with attention to detail
  • Able to prioritize and thrive in fast-paced, deadline-oriented environments
  • Vast knowledge of auto loans, foreclosures and federal regulations 
  • Skilled in reviewing and validating contracts prior to loan approval
  • Proficient in EASE, Dealer Track, Lexis Nexis and Excel 
  • Excellent oral and written communication skills
Work History
Loan Processor, 03/2013 to Current
 Ally Bank – Lewisville, Tx
  • Successfully close an average of 400 loans per month to aid in reaching the company goal of 2.8 billion
  • Process 30 commercial/auto loans on a daily basis by actively analyzing client database
  • Comply with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC and Privacy Act
  • Submit loan applications to the underwriter for verification and recommendations
  • Timely review new contracts for compliance practices
Senior Operations Analyst, 03/2010 to 11/2012
 Bank of America – Richardson, TX
  • Researched borrowers disputes related to foreclosure proceedings
  • Applied payments received directly from borrowers towards appropriate balances as outlined in the foreclosure case and in accordance with investor/insurer guidelines
  • Monitored foreclosures sales for all investors
  • Maintained database of loan applicants' credit histories, corporate financial statements and other financial information
Education
Associate's: Anticipated Graduation Date: May 2018
 Collin County Community College - McKinney, TX
This resume is created in 7 minutes.
Summary
Senior Loan Processor with 25+ years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Self-motivated professional highly proficient in developing creative solutions.  Maintains positive attitude and works hard to build team relationships.
Highlights
  • Proficient in Calyx Point, Byte Pro and Encompass software.
  • Detail-oriented
  • Equifax Application Engine
  • Entrusted to process confidential documents
  • Creative and resourceful; stretched available resources to accomplish the job
  • Excellent time management
  • Strong in communication
  • Reliable and Energetic
Experience
04/2016
Loan Processor - remote RJ Commercial Funding, Inc. － Clayton, MO
  • Assisted senior-level credit officers with complex loan applications. 
  • Adhered to all federal and state compliance guidelines relative to Wholesale Mortgage Lending.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Researched insurance information and flood certificates. 
05/2015 to 04/2016
Loan Processor - remote American Mortgage (Correspondant) － St. Louis, MO
  • Assisted senior-level credit officers with complex loan applications.  
  • Adhered to all federal and state compliance guidelines relative to Wholesale Mortgage Lending.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Collaborated with the Investor and title company with closing docs.
  • Prepared LE, ICD & Final CD for Investor with Title.
  • Coordinated funding for closings.
11/2013 to 04/2015
Loan Processor MHQ Financial － Osage Beach, MO
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines relative to Wholesale Mortgage Lending.
  • Interviewed an average of 4-6 mortgage loan applicants per month.
  • Performed daily maintenance of the loan applicant database.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on the variety of loan products and available credit options.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
09/2008 to 11/2013
Health Admin. - Medical Records Central Ozarks Medical Center － Osage Beach, MO
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Recorded and filed patient data and medical records.
  • Strictly followed all federal and state guidelines for release of information.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Provided administrative support for three physicians.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
08/1989 to 12/2008
Loan Processor, Conditions Specialist, Loan Officer Assistance MORTGAGE INDUSTRY
I began my start in this industry as a Loan Processors Assistant and continued to educate myself along the way.  In 2005 I began working here at the Lake with Mortgage Resources till the 2008 mortgage crash.
This resume is created in 7 minutes.
Experience
Complex Quality Assurance Analyst Dec 2015 to Current
 Social Finance － Healdsburg, CA
  • In-depth audit and analysis of assigned loans, re-underwriting of assigned loans pursuant to credit policy and income guidelines.
  • Compressive review of full tax returns, business and personal.
  • Ensure all loans are in adherence with all company guidelines and standards.
  • Timely management of a active pipeline.
  • Identifying error trends Provide sufficient and timely reporting to management as required, analyzing credit reports, analyzing income from select sources and verifying documents provided by applicants Verify identity, income, and other required documentation Calculate and evaluate income for wage earners, both salary & hourly, variable income, bonus/commission/overtime, as well as a variety of additional types of income sources.
Complex Loan Processor May 2015 to Dec 2015
 SOCIAL FINANCE － Healdsburg, CA
  • Reviewing applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self employment, verifying identity, income and other required documentation.
  • Prepare and present applications that maybe eligible for credit exceptions to management, documentation of clear and concise notes in every application, performance of outbound outreach to applicants, coordination with the department of funding, management of a pipeline and timely approval of applications, and production of quality loans.
Mar 2015
Treatment Coordinator-Registered Dental Assistant Nov 2013 to May 2015
 HARRY ALBERS D.D.S SANTA ROSA － CA
  • Scheduling, billing and coding knowledge, notations and charting.
  • Patient preparation, assistance during dental procedures, exposure of dental diagnostic x-rays, recording of treatment information in patient records.
  • Assist dentist in management of medical or dental emergencies, provide postoperative instructions prescribed by dentist, take and record medical and dental histories as well as vital signs of patients, order and monitor dental supplies and equipment.
  • Schedule appointments, Prepare bills and receive payment for dental services, complete insurance forms and maintain records.
Lead Front Desk Associate Nov 2009 to Nov 2013
 Parkpoint Health Club － Santa Rosa, California
  • Record member's comments or complaints, referring customers to managers as necessary, schedule appointments and maintain a daily schedule, update appointment calendars, point of sale transactions and front desk management.
  • Cash, check and credit card transactions, cash drawer reconciliation, member and customer interaction, provision of excellent customer service, marketing strategies.
Skills
Schedule appointments, billing, concise, credit, excellent customer service, Assist dentist, dentist, documentation, forms, insurance, notes, marketing strategies, Patient preparation, policies, coding, quality, maintain records, recording, reporting, Scheduling, tax returns, underwriting, vital signs, x-rays
This resume is created in 7 minutes.
Professional Summary
Experienced customer service professional with strong leadership and relationship-building skills.
Skills
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Extremely organized
  • Team leadership


Work History
Teacher, 10/2016 to 04/2017
 Bright Horizons Family Solutions – Jackson, MS
  • I helped toddlers understand the basic fundamentals of learning and created a fun learning environment.
Loan Processor, 04/2016 to 01/2017
 DealerTrack Technologies – Memphis, TN
  • I Processed car loans for capitol one.
Administrative Assistant, 01/2015 to 01/2016
 Methodist Healthcare – Memphis, TN
  • I worked at the front desk in the billing and coding area.
  • I helped other workers with whatever task they needed, provided a positive work experience.
Teacher Assistant, 04/2015 to 07/2015
 Trezevant Career and Technology Center – Memphis, TN

 I assisted with assignments, field trips. and the end of the summer program.
Education
Bachelor of Science: Social Work , 2018
 Jackson State University - Jackson, MS
  • Recipient of Military Scholarship
  • Dean's List, Spring 17
  • Catholic Charities Intern 2016
High School Diploma: 2014
 Memphis Academy of Health Science - Memphis
  • Top 15% of class
  • HOSA President, FBLA Parliamentarian
  • Continuing education in Social Work
  • Student Body Treasurer
High School Diploma: 2014
 Memphis Academy of Health Science - Memphis, TN
Certifications
  • C.E.R.T certified
  • CPR certified
  • President of the United States Presidential Award recipient

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