Mortgage Loan Processor resume examples

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Skillful Mortgage Loan Processor resume

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Samuel Scott

Self-motivated mortgage professional offering exceptional creativity in helping clients achieve their goals. Works effectively on teams, independently, or in management roles. Has an extensive background in sales, call center environments, management, and maintaining business relationships with clients.

  • Well versed in using Encompass to structure and process mortgages
  • Excellent grasp of mortgage programs, processes, and requirements
  • High proficiency in client relationship building 
  • Excellent communication skills both on and off the phone
  •  Strong work ethic to achieve milestones and goals
  • In depth understanding of Optimal Blue, Mortech, and Encompass Pricing
  • Well rounded comprehension of Conventional and Government loans (FHA and VA)
02/2018 to Current
Senior Mortgage Banker The Money Source/AmeriSave Chandler, AZ
  • Achieved Top Funder in the Internet Aggregate division in both units and volume
  • Usage of Encompass and Velocify for Origination of loans
  • Efficiently converted outbound and inbound leads for rate/term refinance(s), cash out refinances, and purchase mortgages
  • Dealt with both new customer acquisition and current clients
  • High success in collecting all documents, information, and conditions needed to move files throughout the process from "lock" to "fund" 
  • Above average pull through metrics

07/2017 to 01/2018
Mortgage Banker New American Funding - Tempe Tempe, AZ
  • Used Encompass, Bankerview, and Optimal Blue to successfully originate both purchase and refinance mortgage loans that best met my client's goals and needs.
  • Conversion of, primarily, inbound mortgage leads into originations with high proficiency.
  • Achieved President's Club (10 or more fundings) during my third month on the floor.
04/2015 to 08/2017
Senior Loan Officer/Mortgage Banker Cardinal Financial Company, Limited Partnership Chandler, AZ
  • Origination of mortgage loans with Encompass, both purchases and refinances, that best met the borrower's goals and achieved the highest net benefit
  • Used my strong understanding of the mortgage process to collect documentation, and oversee the process from start to finish - helping to overcome any hurtles, or obstacles to achieve a finished product (funding)
  • Was one of the first chosen to be on the inbound-only team due to high application to lock conversion. Dealt, primarily, with Lending Tree leads as well as several other 3rd party transfer leads
  • Achieved the Top Banker award
  • Was in the top 10 for the most fundings in 2016 out of the entire Cardinal Financial Direct division
  • Achieved consistently high conversion and pull through (received pull through bonuses)
04/2012 to 04/2015
Team Lead/Floor Supervisor Consolidated Management Group/Global Recovery Group Chandler, AZ
As a Collector -
  • Dealt directly with consumers regarding collections and claims
  • Helped consumers with feasible approaches to resolving their claims while insuring a positive experience

As a Supervisor -

  • Supervised a team of several agents - making sure they achieved their goals, stayed focused, and kept a positive attitude at all times
  • Worked with Agents to point out strengths and weaknesses to help them learn and grow as an employee and an individual
  • Multi-tasked heavily with monitoring phone conversations, managing personal accounts, reviewing my team's accounts, and dealing directly with consumers while micro-managing (when needed) and macro-managing my team
  • Helped turn around the company culture and in turn both employee's and the company itself reaped the benefits with results that could be empirically measured
02/2010 to 04/2012
Call Center Sells Rep / Field Energy Consultant EPCON Solar Tempe, AZ
As a Sales Rep -
  • Opening and Closing outbound leads for coworkers and myself
  • Training others on a variety of tasks for the call center such as opening leads and closing leads
  • Scheduling energy audits and consultations
As a Field ​Energy Consultant -
  • Face to face/in house sales that involved helping clients understand the benefit of solar on their home
  • Put together full solar packages that included energy efficient additions as well e.g. radiant barriers
  • Helped pencil out net benefit and savings to insure solar was worth client's time and money
  • Closed deals and scheduled installations
Education and Training

NMLS Licsensed and State Licensed to originate mortgages in AZ, CA, FL, MT, NV, NM, OR, SD, TX, MD, MA, OH, IL, MI, PA, VA and AL

Two Years of College Chandler Gilbert Community College - Pecos Campus Chandler, AZ, United States
High School Diploma Basha High School Chandler, AZ, United States

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Job-winning Mortgage Loan Processor resume

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Jessica Tabet
Professional Summary

Efficient Sales & Client Service Professional who is proficient in best practices, and success strategies. Motivated professional possessing a strong commitment to quality client service coupled with exceptional communication skills. Builds client loyalty by effectively resolving problems and quickly processing transactions.

  • Self-sufficient
  • Excellent work ethic
  • Managing Risk
  • Goal-oriented
  • Superior organization skills
  • Analytical
  • Practices due diligence
  • Courteous, professional demeanor
  • Complex problem solving
  • Ethical
  • Meticulous attention to detail
  • Team player
Work History
  • Customer Service and Support Representative
  • PNC
  • Orlando, FL
  • October 2019 to Current
  • Performs advanced customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
  • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served
  • Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves more complex or recurring issues. May interact with higher levels within the customer organization
  • Documents customer interactions and completes service requests to minimize customer effort or additional action
  • Mortgage Client Service
  • Suntrust Banks Inc
  • Orlando, United States
  • February 2019 to October 2019
  • Handled high volume, back to back calls in an efficient manner
  • Exceeded metric goals
  • Ability to notate account while engaging with client
  • Researched solutions to ensure customer satisfaction
  • Promoted available products and services to clients during service, account management and order calls
  • Promoted company as superior provider committed to client needs and satisfaction
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Assessed clients' financial situations to develop strategic financial planning solutions
  • Handled various accounting transactions
  • Mortgage Loan Originator Assistant
  • Innovative Mortgage Services
  • Lutz, FL
  • June 2018 to February 2019
  • Assists lead originator on loans
  • Maintained friendly and professional customer interactions
  • Answered telephone and online inquiries on loan products
  • Reviewed and edited loan agreements to ensure accuracy
  • Recommended loan approvals and denials based on customer loan application reviews
  • Maintained strict confidentiality of bank records and client information
  • Complied with regulatory requirements
  • Bartender And Trainer
  • Neighborhood Restaurant Partners
  • Kissimmee, FL
  • 2016 to 2018
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
  • Greeted guests in a timely and professional manner
  • Received beverage orders from wait staff and delivered beverages to guests
  • Enthusiastically and appealingly described food and drink specials to guests
  • Poured drinks using standard pour according to specifications
  • Set up glassware and liquor prior to events
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude
  • Server
  • BJs Restaurant & Brewhouse
  • Orlando, FL
  • 2017 to 2017
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientèle
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Skillfully promoted items on beverage lists and restaurant specials
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Displayed enthusiasm and knowledge about the restaurant menu and products
  • Server/Trainer
  • Bohemian Hotel Celebration, Autograph Collection
  • Celebration, FL
  • 2016 to 2016
  • Delivers friendly and efficient service to ensure a pleasant dining experience for all guests
  • Had the ability to suggest menu items based on the guests taste
  • Prepared specialty drinks according to corporate specifications
  • Fostered repeat business and a clientele of regular restaurant patrons
  • Recognized Marriott Elite Members and catered to their repeat business
  • Top performer in monthly specialty sales competitions
  • Trained new servers on menu knowledge and steps of quality service
  • Prepared for and served guests during banquet functions in accordance with hotel standards of food and beverage quality presentation sanitation and warm hospitality
  • Proficient in menu items for each function, served and explained the major ingredients and preparation methods for each item to be served
  • Completed side work such as refilling condiments and storing serving equipment and props
  • Led breakfast team in setting up and breaking down buffet and other special food services stations following standard policies and procedures
  • Assisted in routine inventory of food and beverage equipment and supplies
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Bartender And Trainer
  • Neighborhood Restaurant Partners
  • Orlando, FL
  • 2009 to 2016
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
  • Greeted guests in a timely and professional manner
  • Received beverage orders from wait staff and delivered beverages to guests
  • Enthusiastically and appealingly described food and drink specials to guests
  • Poured drinks using standard pour according to specifications
  • Set up glassware and liquor prior to events
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude

State Certification: Licensed Mortgage Loan Originator - NMLS 1724556, 2018, 2019

  • High School Diploma
  • Plant City High School
  • Plant City, Florida
Computer Competency
  • Microsoft Office Suite
  • Skype for business
  • Adobe
  • Avaya Phone
  • Various platforms within Chrome
  • Company platforms for accessing accounts

Top Mortgage Loan Processor skills

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Experienced Mortgage Loan Processor resume

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Shane Cashin
An accomplished professional, highly proficient in meeting compliance requirements and interpreting legal documents. Strong history of clearly communicating and proactively following up on deadlines and tasks. Maintains Positive attitude and works hard to build relationships with customers and associates.
  • Client Relations
  • Compliance
  • Team Leadership
  • MS Office Expertise
  • Project Coordination
  • SEI Expertise
  • 2017 Bronze Shield Award winner for two high profile, complex conversions totaling over 1 Billion in assets
  • Successfully managed a complex portfolio that was double the size of other members within the Covenant Compliance teams of the Middle Office
  • Achieved 100% tickler compliance in 2014 while managing a municipal bond portfolio with over 1000 accounts across the eastern United States
  • Selected to take part in a conference of 25 elite processors, underwriters and home mortgage consultants, to come up with various practices that would improve customer satisfaction across all of Wells Fargo Home Mortgage
U.S. Bank, N.A. Client Manager- Global Structured Finance 08/2019 to Current
  • Performs transaction document review and negotiation in compliance with U.S. Bancorp policies and procedures as well as applicable regulatory requirements.
  • Supports sales efforts by providing technical expertise in pricing and pursuing new business opportunities.
  • Manages the high tier customer relationships for the Structured Finance Product with a high level of expertise consistent with governing document requirements, regulatory guidelines, and policies and procedures.  
  • Grows fee revenues through cost containment, automation or improvements of operational efficiencies, and through delivery of service levels commensurate with customer's fee revenue.
U.S. Bank, N.A. Account Manager - IT&C 09/2016 to Current
  • Managed and oversaw Institutional Trust and Custody accounts of various sizes established by clients for various purposes
  • Supervised the work processed by IT&C support staff, Operations, and others to ensure compliance with governing agreements, regulatory and legal requirements, and procedural guidelines
  • Completed relationship and administrative reviews, working with clients to clear any noted exceptions, and respond to requests from IT&C Risk Management, Trust Compliance, and Corporate Audit Services
Wells Fargo Bank, N.A. CTS Account Associate - Middle Office/CMES 04/2014 to 09/2016
  • Interpreted complex trust and other legal documents in order to identify administrative requirements and responsibilities 
  • Ensured the accurate establishment and ongoing maintenance of accounts according to policies, procedures, and regulations 
  • Communicated with customers, account managers or various other entities within a bond deal, the deficiencies or requirements of compliance items, as a designated subject matter expert
  • Managed the day to day activities associated with bond accounts including cash movement, invoicing, customer service, and financial reporting
Wells Fargo Home Mortgage Home Loan Processor 10/2011 to 07/2014
  • Managed the workflow of refinance and purchase applications for 50-120 customers, meeting all regulatory and compliance standards
  • Coordinated the various facets of the refinance and purchase processes, including title companies, appraisers, insurance agents, and subordinating lenders while meeting multiple hard deadlines
  • Analyzed and pre-underwrote applications base on the borrower's profile and current regulatory guideline, streamlining and shortening the average process time of an application
Education and Training
BBA: Organizational Management 2010 University of Minnesota Duluth