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To obtain a position that will utilize my excellent customer service, and organization skills. I am great in both team and self-directed environments.
High Sales Producer
Bilingual (Spanish Fluently Speak and Write)
MS Office (Suite - Word, Power Point, Excel, Outlook)
Excellent Customer Service
Cash Handling Experience
G.V.G Financial Services
Award for Highest Increase in Sales (2009,2010,2011,2012, 2013 & 2018)
Award of Excellence Most Valuable Employee (2011)
Award for the Highest Collection Ratio (2016)
The Dale Carnegie Course Certificate of Achievement July 25, 2013
Award of Wells Fargo Bank: #1 Customer Service Sales Representative (2002)
Interfaced with member and clients on daily basis. Approval of new members, account verification for loan funding. Weekly and monthly audits. Managed collections accounts. Performed bank transfers, cash/check transfers, check deposits through Check21, submit CTR's and SAR's reports. ACH debiting. Compliance with PRA State Regulations (Department of Corporations). Marketing. Analyze store operations and procedures for improve efficiency. Interviewed, hired, and trained new staff. Attend industry conferences and meetings.
Assisted members on a daily basis with check verification for check cashing, account deposits, account withdrawals, merchant window, safe deposit boxes, credit card sales , personal loans, home equity loans and auto loans. Exceeded my new account goals for new PRA's. Answered any questions regarding new products to all members and explain what will benefit each individual .
Results-driven with 8+ years of printing experience who operates best under pressure; beginning with my first job at a copy shop in high school, I have placed a premium on customer service and developed an eye for every minute detail.
Member of Phi Theta Kappa honor society and Dean's List recipient
Communicate in Spanish, both written and verbal