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Summary
My name is Sandreane Green and at my current job at Citizens  Bank I'm referred to as "Sunny" because of my bright and happy (sunshine like) personality. I have been a personal banker for almost one  year. Being a personal banker  has taught me how to multitask and also how to mange my time efficiently.   I am also very respectful to my customers and co-workers , I ensure that my customers are very happy with their service before they leave. I am also an administrative  representative at B in Touch Massage Therapy . This position requires me to keep the therapists rooms prepared for them , also to book appointments ,  respond to emails , answer inquires over the phone and in person , daily scanning and re-stocking .  Prior to becoming a personal banker ,  I was a Bank teller at Randolph Savings Bank  ,  This position taught me how to work in a fast paced environment while being cheerful and professional. It also helped with my ability to discover what my customers need and refer that need that I have found to my bankers. I am very professional , skilled and last but certainly not least , respectful.
Skills
  • Polite
  • Efficient
  • friendly
  • Great at Multitasking
  • people oriented
  • Great team leader
  • time management skills
  • able to adopt to different work setting
  • jovial
Experience
09/2017 to Current
Personal Banker Citizens Bank Braintree, MA As a personal banker , I help customers to open new accounts , manage current accounts and  assets . I also reach out to our customers via phone to discover any account issues that they may have and  additional services that they may need . I am also the vault custodian for my branch which means that i am in charge of our  money . As a vault custodian I ensure that myself and the tellers have enough money to get through the day , i provide them with money as needed and take money from them when needed to ensure that they stay within their limits. I am in charge of shipping out money for the bank and receiving money that comes in . I am also teller trained which makes it easy for me to act as a teller when needed.
05/2017 to Current
Administrative Support B In Touch Massage Therapy Needham, MA My job as the administrative representative is to support the staff in whatever way they need me . I am responsible for every paper work that enter the facility. I scan them , edit them and also enter them into our systems.I am responsible  of keeping everything organized and updated.  I also help with the change overs of clients and also send emails and make phone calls when necessary. I help to manage the therapists schedules to ensure there are no errors .  This job has helped me with my time management skills as I often have to get my scanning done by a certain time to move on to my next task. This job has also taught me how to work in a fast moving environment and taught me how to multitask. I schedule appointments and also process cancelling appointments.
10/2016 to 12/2016
Recruiter Ameriplan USA Foxborough, MA In my position , I was required to recruit new customers to Ameriplan . In this position I was also required to recruit new employees. This was done through me sending out job postings via Craig list , indeed.com (etc)  and potential workers  getting back to me . This job prepared me for any future recruiting or Human resources position that I may encounter.
12/2015 to 09/2017
Bank Teller Randolph Savings Bank Randolph, MA At Randolph Savings Bank I was  responsible for processing deposits , withdrawal and payments. I was  also responsible for greeting customers as soon as they enter the bank so that they feel welcomed. I worked along with fellow tellers to ensure that we all meet our sales goals, I offered  new services to customers and also up sell our products and services.
05/2014 to 12/2015
Customer Service Representative Dunkin Donuts Randolph , Ma At Dunkin Donuts I was responsible to process customers transaction sand sometimes even make their desired meal/desired and get it to them in a timely manner. I was also responsible of cleaning our bathrooms , kitchen , and doing dishes. This job prepared me for any job that I may have in the future because I was trained to succeed in any environment.
Education and Training
2014
High School Diploma Randolph High School Randolph , MA
Psychology Quincy College Quincy, MA
2018
Associate of Science: Business and finance New England College of Business Boston , MA
This resume is created in 7 minutes.
Summary

To obtain a position that will utilize my excellent customer service, and organization skills. I am  great in both team and self-directed environments. 

Core Qualifications

High Sales Producer 

Bilingual (Spanish Fluently Speak and Write)

MS Office (Suite - Word, Power Point, Excel, Outlook)

Excellent Customer Service

Communication Skills

Managerial/Administrative

Cash Handling Experience

Accomplishments

G.V.G Financial Services 

Award for Highest Increase in Sales  (2009,2010,2011,2012, 2013 & 2018)

Award of Excellence Most Valuable Employee  (2011)

Award for the Highest Collection Ratio (2016)

The Dale Carnegie Course  Certificate of Achievement July 25, 2013

Award of Wells Fargo Bank: #1 Customer Service Sales Representative (2002)

Experience
01/2008 - 02/2020 General Manager G.V.G Financial Services DBA Cash N More, Inc. | Santa Ana, CA

Interfaced with member and clients on daily basis. Approval of new members, account verification for loan funding. Weekly and monthly audits. Managed  collections accounts. Performed bank transfers, cash/check  transfers, check deposits through Check21, submit CTR's and SAR's reports. ACH debiting. Compliance with PRA State Regulations (Department of Corporations). Marketing. Analyze store operations and procedures for improve efficiency. Interviewed, hired, and trained new staff. Attend industry conferences and meetings.

01/2001 - 12/2005 Personal Banker / Membership Banker Wells Fargo Bank | Santa Ana, CA

Assisted members on a daily basis with check verification for check cashing, account deposits, account withdrawals, merchant window, safe deposit boxes, credit card sales , personal loans, home equity loans and auto loans.  Exceeded my  new account goals  for new PRA's.  Answered any questions regarding new products to all members and explain what will benefit each individual . 

Education
2000 High School Diploma
El Modena High School | ORANGE, CA
2001 Banking and Financial Services
Regional Center of Orange County
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Professional Summary

Results-driven with 8+ years of printing experience who operates best under pressure; beginning with my first job at a copy shop in high school, I have placed a premium on customer service and developed an eye for every minute detail.

Work History
Current
Case Manager - Product Liability Litigation MCS LITIGATION SUPPORT Saint Louis Park, MN
  • Obtain, review, and summarize all types of records/documentation related to mass tort litigation for several local and regional law firms 
  • Oversee interviewing, hiring, and training  process of 4 employees since October 2017  
  • Ensure compliance of evolving laws (such as HIPAA, HITECH Act, and Worker's Comp)
08/2012 to 01/2017
Print/Bindery Manager QUALITY RESOURCE GROUP, INC. Plymouth, MN
  • Grow revenues from $670,000 annually in 2012 to $750,000 in 2016
  • Reduce expenses from $140,000 annually in 2012 to $110,000 in 2016
  • Determine the most efficient way to produce every incoming job, and negotiate pricing with both vendors and sales reps to maximize profit
  • Ensure all jobs are complete and in customers' hands within 5 business days


08/2012
Personal Banker WELLS FARGO BANK, N.A. Las Vegas, NV
  • Advise customers how to set, reach, and maintain their financial goals
  • Generate profits of at least $40,000/quarter by opening deposit accounts, making loans, lines of credit, mortgages, and insurance, cross-selling other products whenever necessary
  • Assess risk of all transactions and minimize bank's exposure to loss
07/2007 to 07/2011
Advertising Sales Manager BADIDEA MEDIA, INC. Las Vegas, NV
  • Continuously exceed ad sales goals of at least $45,000/month
  • Manage and coach sales team of 5 representatives
  • Perform monthly audits to accurately track finances and inventory


Education
5/05
Bachelor of Sciences: Justice Studies
ARIZONA STATE UNIVERSITY - Tempe, AZ

12/02
Bachelor of Arts:
NORMANDALE COMMUNITY COLLEGE - Bloomington, MN

Member of Phi Theta Kappa honor society and Dean's List recipient

Languages

Communicate in Spanish, both written and verbal

This resume is created in 7 minutes.
Professional Summary
Financial Specialist possessing outstanding interpersonal, analytical and organizational skills. An effective leader with the skills necessary to learn, adapt and execute any task needed to perform.
Skills
  • Management Experience
  • Analytical Ability
  • Relationship-Management
  • Proficient in MS Office
  • Excellent communication skills
  • Creative problem solving
  • Adaptable learner
  • Excellent time management
Work History
Senior Personal Banker U.S. Bancorp - Los Angeles 12/2013 - Current
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Created strategies to develop and expand sales of services to customers.
  • Promoted products such as loans, mortgages, term deposits, credit lines, and new account packages.
  • Provided exceptional service to members at all times while becoming fully conversant with all products services, policies & procedures.
  • Knowledgeable & actively monitored federal, state laws and procedures related to Anti-Money Laundering including; US Patriot ACT, Bank Secrecy Act etc.
Bookkeeper/ Administrative Assistant Dean Safe Company - Los Angeles, CA 07/2014 - 08/2016
  • Established a Quickbooks accounting system to reflect accurate financial records.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Managed and responded to all correspondence and inquires from customers and vendors (Accounts Payable/ Accounts Receivable)
  • Communicated with customers to identify and resolve outstanding payments.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reconciled company bank, credit card and line of credit accounts.
Education
Bachelor of Science: Finance California State University, Northridge - Northridge Current

Associate of Science: Business Administration Pasadena City College - Pasadena 2017

Accomplishments
  • Received Stellar Teller Award for 3 consecutive quarters (Q1, Q2, Q4 of 2014)
  • Annual Teller Award (2014) (Top 5% of the district)
  • Received Pinnacle Award (Q3, Q4 of 2015)