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You hired an Associate Banker. I am an extremely Motivated Banker and Trainer. My Communication Skills are outstanding. You help me build Client Relationships with Active Listening , Trust and Integrity. You and myself are engaged in Emotional Intelligence.
Works as a Team Leader
PC Computer Literate
Strong Interpersonal Skills
Communicates very Effectively
Superb Writing Skills
Apple Computer Literate
Achieved training Bankers to qualify,present and close sales in 5 branches.
Implemented marketing strategies creating 467 new clients.
Trained Bankers in closing Personal and Business Checking Accounts, Home Equity Lines of Credit and Wealth Management appointments in 5 branches.
Trained staff on operating procedures and bank products.
Identified individual development needs with training for Bankers.
Extremely effective liaison between clients and internal departments.
Quarter 1 and 3 Achieved 3 out of 4 Branch Goals.
Quarter 2 and 4 Achieved 4 out of 4 Branch Goals.
Received Most Valuable Player - 11 quarters. Greater than 100 % of Sales Goals.
Highest quarter of Home Equity Lines of Credit Sales of $1,200,000.
Opened accounts with a cross sale ratio of 9 products opened and trained Bankers.
Tom Hopkins Sales Boot Camp - How to Master the Art of Selling
Dale Carnegie - Communications and Leadership - Graduate Assistant Teacher
Dale Carnegie - The Sales Advantage
Toastmasters International - Area Director , Competent Communicator and Competent Leader
Ocean State Toastmasters - 6 Times Past President and 7 Times Past Vice - President Membership , 4 Times Chairman Banquet Dinner Meeting , District 31 Officer Nomination Committee and 2 Times Club Speech Contest Winner
Thank you for reading my resume. I appreciate it.
Dynamic and motivated professional with a proven record of generating and building relationships, skilled in demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Focused and Professional Manager, experienced in bank management and human resource support. Strong ability to handle all types of Human Resource tasks including training new hires, managing employee files and screening potential employees. Skilled in maintaining employee records, processing payroll and resolving staff issues.
Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process. Created, organized and maintained employee personnel files to keep sensitive data secure. Developed job postings, recruited candidates and scheduled interviews to fill vacant positions. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled customer inquiry's daily regarding procedures, policies, account opening and closing, deposits, stop payments, wires and lost and stolen debit/credit cards. Adhered to bank and legal guidelines for reporting, loan approvals, and money handling. Maintained current knowledge of compliance with all operating policies and procedures. Achieved or exceeded personal sales goals on consistent basis.
Developed open and professional relationships with team members, enabling excellent customer service and an enthusiastic work environment. Sorted job applications, vetted candidates and chose individuals for branch positions. Trained new staff. Assisted with employee termination process to drive consistency and reduce discrimination claims. Performed evaluations, customer surveys and team audits. Handled and corrected all employee payroll and time clock discrepancies.