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Talented Quality Assurance Analyst with exceptional background utilizing data from diverse financial and information systems to build tools that remarkably improve organizational decision making capabilities resulting in increased profitability. Demonstrated track record providing comprehensive error trending, efficiency initiatives, and analysis to senior management at Fortune 500 organizations. Possess keen understanding of the mortgage industry, accounting, analytics, and customer service. Skilled communicator, able to build strong working relationships with coworkers and clients. Highly adept at using MS Excel, Access, and SQL.
Completed courses in Financial Analysis and Accounting, achieved 4.0 GPA
Slashed Federal Housing Authority claim errors by 35% via strict compliance enforcement and implementation of an advanced quality control system.
Pioneered and developed Excel-based proration calculator, standardized payment processing for entire Post-Sale Foreclosure department, increased revenue by over 20% in a one year span.