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Professional Summary

Banking professional with an outstanding background in customer service, sales/banking, and warehouse/visual experience looking for opportunities in Pittsburgh

Skills
  • Cash handling expertise
  • Advanced clerical knowledge
  • Savvy relationship-builder
  • NCR Cash recycler
  • Compliance, banking laws and regulations
  • Rapid data entry skills
  • Strong account analysis skills
  • Consumer banking specialist
  • Night and safe deposit procedures
  • Positive 
  • Self-sufficient
  • Goal-oriented
  • Detail-oriented
  • Analytical
  • People-oriented
  • Cheerful
  • Excellent time management skills

Work History
Brentwood Dental And Associates Orthodotic Coordinator | Brentwood, TN | January 2018 - Current

In my role, I responsible for all new patients in need of orthodontic treatments as well as selling all doctors to convert into new patients.   On a day to day basis, I respond to patient inquires and doctors needs while ensure the best customer service to all people regardless of socioeconomic status, race, or religion.  I consistently establish working relationships with all patients to guarantee all accounts remain current.  

** I am consistently noted for the customer service experience I provide to all patients.** 

Renasant Bank Senior Teller - Personal Banker | Nashville, TN | April 2015 - January 2018

As senior teller and personal banker,  I created a harmonious environment in the branch by showing great customer service for great retention.  My many years of experience in cash handling allows me to effectively manage a team of tellers through efficiency.  I gained many opportunities through the regional and market president because of my passion to meet the customer's need and wants through our bank products.  Satisfying each customer creates opportunities through word of mouth to further the brand. My responsibilities included:


  • Given responsibility of the vault and overseer of proper execution of cash ordered coming in and out of the bank.
  • Deal tactfully with customer's to identify each problem and satisfy the customer at the same time as looking out for the interest of the bank and the customer.
  • Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing checking/saving withdrawals; recording night and mail deposits; selling cashier's checks, travelers checks, and series e bonds; answering questions in person or on the telephone; referring to other bank services.
  • Educate customer relationships to initiate referrals and cross-sell bank products.
JcPenney Team Lead - Sales Associate | February 2012 - June 2017

At JcPenney, I extended my exceptional customer service to hundreds of patrons on a daily basis. with responsibilities to greet customers, assist guest with finding merchandise, stocking, and organizing products, and resolving customer issues.  I received the following because of my great customer service: 


  • Awarded customer service awards and employee of the month for October, November, and December of 2015.  These were the busiest times of the month 
  • Maintained the excellence and reputation of the JCPenney Corporation.
  • Proactive and self-motivated team-player.
  • Nominated as a Holiday Hero and was given Supervisory rights for the 2016 Holiday season.
Itawamba County Welcome Center Facilities Technician | Tremont, MS | August 2011 - July 2012

As a Facilities Technician in Itawamba County, MS, I worked to provide the best service for rest stop and maintained the following: 

  • To perform my best service to the rest stop, and to ensure that all restrooms were clean and sanitized using established practices and procedures.
  • Used assigned power equipment and hand tools; buffers, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for cleaning and general maintenance of floors, walls, carpets, and furniture.
  • Cleaned restrooms and waiting areas for guest to admire the beauty of Itawamba County.
  • Regularly serviced 2 buildings.
  • Cleaned windows, glass partitions and mirrors.
  • Repaired air handlers and makeup air units.
  • Followed routine and preventative maintenance checklists.
Education
Associate of Arts Business Itawamba Community College Fulton, MS | April 2012
High School Diploma Itawamba Agricultural High School Fulton, MS | May 2010
Affiliations
  • Volunteer at the Orchard United Methodist Church Stage Design
  • Youth Volunteer at the Orchard United Methodist Church Sprout Kids
  • Tupelo Community Theatre
Awards and Accomplishments
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Professional Summary

Experienced Client Customer Service Representative with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.

Skills
  • Team player
  • Cash handling expertise
  • Detail-oriented
  • 60 WPM typing speed
  • Rapid 10-key data entry
  • Excellent communication skills
  • High level of accuracy
  • Customer-oriented
Work History
Client Customer Service Representative, 07/2019 to Current
Bank Of America Far Rockaway, NY
  • Process transactions accurately and efficiently
  • Educate clients on promotions to enhance sales
  • Inform and educate clients on how to conduct simple transactions through self-service technologies
  • Follow established policies, procedures and guidelines to protect the clients and Bank of America
Branch Ambassador, 10/2018 to 06/2019
Capital One Bank Great Neck, NY
  • Support Customers in all areas of the branch, from cash handling and service needs, to rotating throughout the branch based on the customer needs
  • Educate customers on other banking channels as well as other products and services
CTR Processor, 04/2018 to 05/2018
New York Community Bancorp Inc Hicksville, NY
  • Process, edit and validate all Currency Transaction Reports for customers of the bank who have made cash transaction in excess of $10,000.00
  • File reports correcting errors and maintains records of all CTRs and their related transactions
Senior Teller, 03/2017 to 04/2018
M & T Bank Great Neck, NY
  • Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy
  • Stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity
  • Interact with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately
Post Closer, 10/2016 to 03/2017
Sharestates Investments LLC Great Neck, NY
  • Post-closing, review all closing packages for accuracy and compliance
  • Verify that all pre-closing conditions have been met prior to authorizing funding
Client Customer Service Representative With Supervisor Override, 06/2005 to 10/2016
Bank of America Great Neck, NY
  • Process transactions accurately and efficiently
  • Ensure clients are quickly connected to the appropriate teammate with the expertise to meet their needs
  • Identify sales opportunities and refer clients to Relationship Bankers
Education
Word Processing Certificate: 1994
Drake Business School - Flushing, NY
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Professional Summary
Responsible, trustworthy banking professional with over 10+ years in a fast-paced financial environment. A team player with exceptional customer service skills, strong numeracy skills and a positive attitude. Proven track record of successfully cross selling bank products and services. Recognized as a hardworking and adaptable team member who contributes to a positive work environment.
Skills
  • MS Windows proficient
  • Detail-oriented
  • Quick learner
  • Positive
  • Cash Handling Expertise
  • People-oriented
  • Strong Data Entry Skills
  • Savvy relationship builder
  • Excellent Time Management
  • Compliance, Banking laws and regulations
Work History
Customer Service Associate I, 10/2013 to Current
Investors Bank Irvington, NJ
  • Provide friendly service and personalized attention to customers.
  • Accurately process customer teller transactions at a high-volume branch.
  • Assist customers in meeting financial goals.
  • Balance teller drawer accurately on a daily basis.
  • Contribute to achieving branch sales goals by recommending products and services that meet customer needs.
  • Assist with daily ATM settlement on a weekly basis.
  • Adhere to security and compliance procedures for protection of cash and other assets.
  • Achieved a score of 100 on teller mystery shops consistently.
Senior Teller Supervisor/Vault Custodian, 11/2005 to 05/2013
JP Morgan Chase Bank Morristown, NJ
  • Ordered and conducted cash management duties.
  • Teller Referral Champion achieving 25-35 Closed referrals a month.
  • Lead coaching sessions for teller team on a daily sales focus.
  • Handled financial transactions accurately and efficiently.
  • Provided excellent communication and customer service skills.
  • Serviced the ATM on a weekly basis to accommodate client needs.
  • Maintained an 90% Branch overall Client Satisfaction Score.
  • Managed foreign currency cashbox to accommodate clients and staff.
  • Backed up CSR managing triage desk for sales and service inquiries.
Sales Associate/Cashier, 05/2000 to 01/2018
Gymboree Short Hills, NJ
  • Managed cash operations and client interactions.
  • Provided efficient support to clients and team members.
  • Assisted clients and determined their needs.
  • Supervised nightly debriefs and store organization.
Education
Computer Information Systems, 01/2000-09/2004
Essex County College - Newark, NJ
Coursework in Business, Mathematics and Computer Science.
High School Diploma: 6/1998
Frank H. Morrell High School - Irvington, NJ
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Summary
Self-motivated banking professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Amiable banker providing 8 years as a leader in the financial industry. Highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Skills
  • Cash handling
  • Detail-oriented
  • Active listening skills
  • Strong organizational skills
  • Exceptional customer service

  • MS Office proficient
  • Practiced knowledge of bank security systems
  • Safe and vault operation
  • Team player
  •  Strong work ethic
Accomplishments
  • Received an internal audit score of 92.
  • Helped grow bank's revenue by 14% in first quarter
  • Awarded AtWork Advocate for branch location
Experience
Personal Banker Feb 2013 to Current
Wells Fargo Savannah, GA
  • Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, and Privacy Act
  • Prevented branch losses using awareness, attention to detail and integrity.
  •  Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Established new customer accounts including consumer and business.
  • Educated customers on the variety of loan products and available credit options.
  • Built knowledge about latest banking products and services through At Work Advocacy Program.
  •  Received superior customer service satisfaction scores for 6 consecutive quarters.
Senior Teller Oct 2009 to Feb 2013
Bank of America Savannah, Georgia
  • Balance currency, coin, and checks in cash drawer at end of shifts.
  • Count, verify, and post armored car deposits.
  • Receive checks and cash for deposit.
  •  Examine and verify checks to ensure legality.
  •  Balanced daily cash deposits and bank vault inventory with a 0% error rate.
  • Trained employees on cash drawer operation.
Education
BBA, Management 2018 Saint Leo University Savannah, GA, United States