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Professional Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and   following through to achieve project goals. 
Skills

Strong interpersonal skills

Detailed Originated

Forward Thinking

Self-motivated

Work History
Barista, 06/2019 to Current
Starbucks New Orleans, Louisiana
  • Ordered supplies and conducted routine inventories of supplies and equipment.
  • Provided pet owners with excellent customer service and compassionate care for their pets.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Adhered to all phone system protocols.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
Bank Teller, 02/2016 to 08/2018
Hancock Whitney New Orleans , Louisiana
  • Connected with potential clients to pursue sales and increase banking relationship. 
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed exchange and foreign currency.
  • Maintained balancing record with 98% rate of accuracy.
Refuge Manager Assistant, 04/2017 to 08/2017
U.S Fish and Wildlife Service New Orleans , Louisiana
  • Supported Chief Operating Officer with daily operational functions.
  • Gained husbandry experience for aquatic, plant, and reptile species.
  •  Maintained the appearance and health of over three different refuge wildlife parks.
  • Learned how to preform water testing on major water way outlets.
Administration Assistant, 01/2012 to 01/2014
University of New Orleans 2000 Lakeshore Dr.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts, and invoices using the signature process

Education
Bachelor of Science: Earth and Environmental Science , Expected in 05/2020
Univeristy of New Orleans - New Orleans, Louisiana
This resume is created in 7 minutes.
Summary
Organized and motivated customer service specialist with over 10 years experience in both customer service and call center environments. Personable and professional under pressure. Exceptional communication and computer capabilities, expertise in delivering support services and resolving customer complaints.
Skills
  • Exceptional customer service and communication skills
  • Multi-line phone operation proficiency
  • Committed to maintaining data integrity
  • Experience with customer account software, MS Office
  • Clerical office tasks
  • Computer proficient
  • Customer support, troubleshooting
Work History
Call Center Agent Jun 2007 - Oct 2010
Option 1 Credit Union Grand Rapids, MI
  • Properly directed inbound calls in phone queues to improve call flow, answered inquiries on credit union products.
  • Perform clerical duties such as typing, proofreading, sorting mail, and filing.
  • Established new accounts, using check-systems and credit reporting agencies.
  • Processed account transfers, ordered ATM/Debit cards.
  • Provided support and troubleshooting for members.
Bank Teller Oct 2000 - Jun 2007
Fifth Third Bank Grand Rapids, MI
  • Executed customer transactions, including deposits, withdrawals, money orders and checks, included large business deposits.
  • Monitored and balanced bank vaults and ATM. 
  • Processed captured ATM/Debit cards and deposit envelopes.
  • Wire transfers, foreign currency, stop payments and account transfers.
  • Filing, cross sales, troubleshooting.
Related Experience
FC HEAT SOCCER
Team Co-Manager | Escondido, CA | July 2016 - January 2017
  • Communicated with players and parents, collected fees, fundraising.


BEAR VALLEY MIDDLE SCHOOL

PTA Auditor and Vice President | Escondido, CA | August 2013 - January 2016

  • Performed an internal audit of all PTA documents and financial records to ensure accuracy, and submitted report of findings and recommendations.
  • Fundraising, facilitated new programs, updated PTA social media sites.


CONWAY ELEMENTARY

Volunteer/Helper | Escondido, CA | September 2012 - June 2013

  • Assisted 4th/5th Grade class making copies, homework packets, projects, aiding students.
Education
Associate of Arts: Sociology Current
Palomar Community College San Marcos
8 credits until completion of associates degree.
Associates: Multimedia Communications Grand Rapids Community College Grand Rapids, MI
64 credits towards degree
This resume is created in 7 minutes.
Summary
To find a rewarding position where I can learn new skills and gain experience.
Skills
  • General computer knowledge
  • Experience with several different  EMR systems, including EPIC, HelloHealth and NextGen
  • Medical terminology
  • Good communication and customer service skills
  • BLS certified
  • American Sign Language
Experience
Medical Receptionist Dec 2019 to Mar 2020
Thunder Physical Therapy Spokane Valley, WA
  • Interviewed patients to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Obtained pre-authorization from insurance companies to ensure a smooth billing process.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Set up appointments for Physical Therapy Evaluations and procedures using calendar software.
Medical Administrative Assistant Apr 2019 to Jul 2019
Spokane Spine Center Spokane, WA
  • Verified insurance coverage, obtained pre-authorizations and updated charts in Meditouch.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Completed registration quickly and cordially for all new patients.
  • Created and maintained accurate and confidential patient files.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Scheduled radiology exams for patients.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
New Patient Scheduler Feb 2018 to Feb 2019
Selkirk Neurology-formerly Northwest Neurological Spokane, WA
  • Schedule new patients for consults, NCS/EMG and EEG's
  • Verify insurance
  • Obtain appropriate referral or authorization for services
  • Estimate patient's Out of Pocket expense and create a payment plan if needed
  • Create new patient charts
  • Check patient's in for appointments and obtain appropriate paperwork
  • Create clear communication between front and back office staff to keep patient flow smooth
  • Answer phones and direct patient's accordingly 
Patient Registrar Dec 2013 to Nov 2017
PMH Medical Center Prosser, WA
  • Register patients for ER visits and routine outpatient testing
  • Complete all appropriate paperwork needed for registration process and obtain signatures
  • Create and manage patient accounts
  • Schedule patients for outpatient testing
  • Count and balance cash drawer
  • Process payments
  • Sanitize and maintain clean work environment
  • Answer phones and direct calls as needed
Medical Receptionist/Assistant Feb 2004 to Aug 2011
East Bay Perinatal Medical Associates Oakland, CA
  • Answer incoming calls
  • Schedule appointments
  • Obtain authorizations
  • Assist doctor as needed
  • Send samples to the lab
  • Run autoclave
  • Obtain billing information (ICD-10 and CPT codes) as well as insurance information
  • Prepare charts for upcoming appointments
  • Open mail and order supplies
  • Complete disability and FMLA paperwork.
Medical Receptionist Nov 1999 to Feb 2004
Castro Valley Women's Health Castro Valley, CA
  • Check patients in for appointments
  • Answer incoming calls
  • Schedule return appointments
  • Obtain authorizations
  • Set up payment plans
  • Prepare disability and FMLA paperwork
  • Call medication refills to the pharmacy
  • Back up support for surgery scheduling                                                                                                                
Referral and Authorization Coordinator Feb 1994 to Oct 1999
Associated Family Physicians Sacramento, CA
  • Schedule consultation appointments and tests
  • Obtain authorizations
  • Complete disability paperwork
  • Check patients in for appointments
  • Collect payments and balance cash for the day
  • Create and update medical charts.
Education
American Sign Language Los Rios Community College Sacramento, CA, USA
Activities and Honors
Pottery, hiking, walking my dog and being outdoors
This resume is created in 7 minutes.
Summary
Meticulous Executive Administrative Assistant experienced in Office Atmosphere, Customer Service and Peer Management. Ready to offer first-rate problem-solving, multitasking and time management abilities to dynamic new role with room for growth and professional advancement.
Skills
  • Excellent communication
  • Microsoft Office, Excel
  • WPM 55
  • Bilingual, fluent in Spanish, written and verbal communication 
  • Document control
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • Telecommunication
Experience
Disbursement Coordinator Nov 2017 to Current
The National Foundation for Special Needs Integrity Indianapolis, IN
  • Managing approximately 500-700 clients, including Spanish Speaking clients.
  • Work independently to process daily disbursements for beneficiaries in a timely manner
  • Receive incoming calls to answer clients questions and concerns regarding their account 
  • Make outgoing calls to clients and vendors
  • Daily problem solving.
  • Update system with accurate notes for each individual client
Assistant Manager Aug 2013 to Nov 2017
Mr. Handyman Indianapolis, Indiana
  • Handled company finances                       
  • Managed Payroll
  • Customer service                                     
  • Paperwork
  • Family Owned Company                           
  • Tradesman
Bank Teller Jul 2015 to Sep 2015
BMO Harris Bank Indianapolis, Indiana
  • Processed cash withdrawals
  • Managed finances upwards of millions
  • Referred potential customers to bankers to open up an account
  • Spoke with Spanish speaking clients who needed translating for services such as: signing them for bank accounts, handling finances, and assisting Bankers in translating any information for mortgages, home equity loans, and student loans.
Education and Training
Bachelor of Arts, Information Technology Ivy Tech Community College Indianapolis Indianapolis, IN, United States
Associate of Arts, General Studies Emphansizing Information Technology Vincennes University Indianapolis, IN, Marion
This resume is created in 7 minutes.
Summary

To secure an independent, fast paced and detailed oriented position where I can help others, while continuing to learn and grow professionally and personally. As an experienced Customer Service Professional I have over 10 years experience delivering exceptional customer service, articulation & critical thinking skills. I am highly dedicated to ensure an exceptional customer experience.

Skills
  • Able to work independently as well as with a team. Strong Client-focused listening skills to ensure exceptional communication & understanding.
  • Easily adaptable to change.
  • Client-focused
  • Quick learner
  • Coordinating, planning, leading, negotiating, organizing , time management and detail orientation. I am trustworthy and work well completing task with deadlines while accomplishing & completing company goals.
Experience
AAA Colorado December 2009 to July 2012 Roadside Assistance Agent
Denver, CO
  • Provided excellent services for customers by following up on issues involving inoperable vehicles.
  • Worked under strict deadlines and responded to service requests of emergency roadside service calls.
  • Achieved top satisfaction, retention and referral rankings on consistent basis meeting and exceeding call monitor expectations.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
AAA Colorado January 2009 to May 2012 Roadside Assistance Operator
Denver, CO

* My job duties consisted of independently recording and dispatching emergency road service to inoperable vehicles of AAA members in a timely manner.

* Assured all calls are dispatched in a timely manner.

* Trained Call Takers on high call volume Call Center environment.

* Received incoming roadside assistance calls from members stranded on the road.

* Gathered details free of errors members locations in an short time manner of less than 3 minute intervals in a fast-paced/ demanding,high call volume environment.

  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
Wallis State Bank May 2006 to April 2009 Bank Teller
Houston, TX

* Reviewed and provided comments on the adequacy of documents to take necessary steps to correct errors.

*Processed bank customers financial transactions accurately in compliance with bank policies and procedures including deposits, issued cashiers checks, money orders, traveler's checks balanced currency as well as the bank vault precisely. Managed large volumes of cash. Sales of bank products.

  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
Key Bank May 2005 to June 2006 Bank Teller
Denver, CO

* Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone;

* Resolved disputes with customers accounts.

* Effectively controlled the release of proprietary and confidential information for general client lists.

referring to other bank services.

  • Met or exceeded sales goals by promoting bank products and services in every interaction.
Education and Training
Metro State University of Denver 2013 Bachelor of Science: Healthcare Management Denver, CO, USA Minor in Integrative Therapeutic Services. 
Overland High School 2001 High School Diploma: General Education Aurora, CO, USA
Activities and Honors

Consistently received incentives for honorable call monitoring scores of above 98%
Alumni Association Metro State University of Denver 

This resume is created in 7 minutes.
Summary

To obtain and seek further education to pursue my career as a Cardiac Sonographer with Mid Michigan Healthcare

Education
2017
Kirtland Community College Roscommon, MI Associate of Applied Science: Cardiac Sonography
Aug 2016-Dec 2017
Dean's List
2009
Ogemaw Heights High School West Branch, MI High School Diploma Sept 2005-June 2009
Work Experience
December 2017
to
Current
Covenant Healthcare-Full Time Saginaw, MI Echo Tech

Job Duties:

Performing echocardiograms to evaluate the function of the heart; (including Transthoracic Echocardiograms, Transesophageal Echocardiograms, Pediatric Echocardiograms, Stress/Dobutamine Echocardiograms and structural heart echocardiograms: TAVR, watchman procedure, valvuloplasty and PFO closure), explaining the procedure to the patient after introducing myself, making sure patient is comfortable, cleaning and utilizing the ultrasound machine, distributing STAT information to the on-call physician and completing my studies in a program called EPIC and in SYNGO Dynamics where physicians read the Echo

December 2017
to
November 2018
St. Mary's of Michigan-Occasional Saginaw, MI Echo Tech

Performing echocardiograms to evaluate the function of the heart; (including Transthoracic Echocardiograms, Transesophageal Echocardiograms, and Stress/Dobutamine Echocardiograms), explaining the procedure to the patient after introducing myself, making sure patient is comfortable, cleaning and utilizing the ultrasound machine, distributing STAT information to the on-call physician and completing my studies in a program called MERGE CVIS where physicians read the study

March 2016
to
December 2017
Munson Community Health Center Prudenville, MI Medical Receptionist/Medical Records, Contingent

Job Duties:

Scheduling and greeting patients, answering phone calls, receiving and distributing the office's mail, and disposing of confidential paperwork

Medical Records:

Receiving and distributing patient's medical records, scanning medical records into patient's charts, organizing medical records, paperwork and all faxes sent to office and organizing and faxing the physicians paperwork to the appropriate destination

Skills and Personal Skills
  • Ability to scan on a variety of machines including:
  • Siemens SC2000, Siemens Acuson X60, GE Vivid E9 with XD clear, GE Vivid S6, GE Vivid-I, GE Vivid-Q, and Philips Affinity 50C
  • Ambidextrous with scanning
  • Experience taking blood pressure
  • 12-lead EKG knowledge
  • Maintain good communication skills with co-workers and providers
  • Ability to work with little or no supervision
  • Multi-tasking
  • Profound knowledge of human anatomy, physiology and medical terminology
  • HIPAA guidelines
This resume is created in 7 minutes.
Summary of Qualifications
  • In depth academic preparation for Business Management.
  • Articulate AML Analyst driven to succeed. Strategic planning and client relationship management expert.
  •  Hands-on, client-oriented banking professional able to implement creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.   
  •   Versatile Analyst specializing in risk management. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in KYC, Excel, and familiar with all facets of operations.
Skills
  • Risk management expertise 
  • Superior organization skills
  • Effective team player
  • Excellent communication skills
  • Conflict resolution
  • Strategic planning
Education
Bachelor of Arts in Business Management May 2019 Belmont Abbey College, Belmont, NC

Program Coursework

  • Coursework in core business classes including Business Communications, Business Finance, Marketing, and Economics
  • Minor in accounting
  • [3.85] GPA maintained through entire program courserwork
  • Summa Cum Laude
Work Experience
Compliance AML KYC Assoc Analyst 2 - CitiBank (Fort Mill, SC) September 2018 - Current
  • Assisted with training new hires on working new cases, and completed pre-QC reviews for new analysts
  • Maintained 100% QC and QA scores for past 7 months
  • Assisted management with review escalations on Priority cases when needed
  • Performed data analysis to identify, investigate and escalate potential risks
  • Completed transaction monitoring, Customer Due Diligence, and sanctions screening using evidence from Citi internal systems, commercial databases and the Internet
  • Uplifted and maintaining customer profiles accordingly in system within Regulatory and Internal Procedural standards
  • Liaising with Assurance team in order to understand the deviations/gaps found in Audits and working along with them in order to fill those gaps
Compliance AML KYC Specialist 5 - Citi Bank (Fort Mill, SC) August 2017 - September 2018
  • Assisted management with training offshore analysts on process and procedures.
  • Prepared rough draft of Mail Merge process to be included in Process and Procedures. 
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Evaluated customer relationships for money laundering activities and identified red flag issues and relayed information to analysts. 
  • Implemented policies, procedures, and process improvement initiatives to improve customer satisfaction.
Executive Response - Customer Escalation Assoc. - OneMain Financial (Fort Mill, SC) January 2015 - August 2017
  • Resolved customer inquiries and supervisor escalated issues via phone or through social media
  • Diffused tense customer interactions; manager conflicts, and the ability to build rapport with customers
  • Formulated communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives
  • Reviewed consumer/customer inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response
  • Completed proper adjustments to accounts an confirmed the account was documented properly
Inbound Customer Service Rep. - Convergys Corporation (Charlotte, NC) June 2012 - January 2015
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Cash Vault Teller - Dunbar Armored Inc (Charlotte, NC) March 2012 - July 2012
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Adhered to Dunbar Armored security and audit procedures.
  • Maintained confidentiality of client records and client information. 
Sales Associate - HMS Host (Charlotte, NC) June 2008 - August 2011
  • Met incoming customers and provided immediate assistance.
  • Increased purchase totals by recommending additional items.
  • Organized items in visually appealing manner.
  • Developed and executed sales promotions.
Activities and Honors
  • President's List - Fall 2016, Fall 2018, Spring 2018 - Belmont Abbey College
  • Dean's List - Spring 2016, Spring 2017, Summer 2017,  - Belmont Abbey College
  • Member, Delta Epsilon Sigma (National Scholastic Honor Society)