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Professional Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and   following through to achieve project goals. 
Skills

Strong interpersonal skills

Detailed Originated

Forward Thinking

Self-motivated

Work History
Barista, 06/2019 to Current
Starbucks New Orleans, Louisiana
  • Ordered supplies and conducted routine inventories of supplies and equipment.
  • Provided pet owners with excellent customer service and compassionate care for their pets.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Adhered to all phone system protocols.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
Bank Teller, 02/2016 to 08/2018
Hancock Whitney New Orleans , Louisiana
  • Connected with potential clients to pursue sales and increase banking relationship. 
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed exchange and foreign currency.
  • Maintained balancing record with 98% rate of accuracy.
Refuge Manager Assistant, 04/2017 to 08/2017
U.S Fish and Wildlife Service New Orleans , Louisiana
  • Supported Chief Operating Officer with daily operational functions.
  • Gained husbandry experience for aquatic, plant, and reptile species.
  •  Maintained the appearance and health of over three different refuge wildlife parks.
  • Learned how to preform water testing on major water way outlets.
Administration Assistant, 01/2012 to 01/2014
University of New Orleans 2000 Lakeshore Dr.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts, and invoices using the signature process

Education
Bachelor of Science: Earth and Environmental Science , Expected in 05/2020
Univeristy of New Orleans - New Orleans, Louisiana
This resume is created in 7 minutes.
Summary
Organized and motivated customer service specialist with over 10 years experience in both customer service and call center environments. Personable and professional under pressure. Exceptional communication and computer capabilities, expertise in delivering support services and resolving customer complaints.
Skills
  • Exceptional customer service and communication skills
  • Multi-line phone operation proficiency
  • Committed to maintaining data integrity
  • Experience with customer account software, MS Office
  • Clerical office tasks
  • Computer proficient
  • Customer support, troubleshooting
Work History
Call Center Agent Jun 2007 - Oct 2010
Option 1 Credit Union Grand Rapids, MI
  • Properly directed inbound calls in phone queues to improve call flow, answered inquiries on credit union products.
  • Perform clerical duties such as typing, proofreading, sorting mail, and filing.
  • Established new accounts, using check-systems and credit reporting agencies.
  • Processed account transfers, ordered ATM/Debit cards.
  • Provided support and troubleshooting for members.
Bank Teller Oct 2000 - Jun 2007
Fifth Third Bank Grand Rapids, MI
  • Executed customer transactions, including deposits, withdrawals, money orders and checks, included large business deposits.
  • Monitored and balanced bank vaults and ATM. 
  • Processed captured ATM/Debit cards and deposit envelopes.
  • Wire transfers, foreign currency, stop payments and account transfers.
  • Filing, cross sales, troubleshooting.
Related Experience
FC HEAT SOCCER
Team Co-Manager | Escondido, CA | July 2016 - January 2017
  • Communicated with players and parents, collected fees, fundraising.


BEAR VALLEY MIDDLE SCHOOL

PTA Auditor and Vice President | Escondido, CA | August 2013 - January 2016

  • Performed an internal audit of all PTA documents and financial records to ensure accuracy, and submitted report of findings and recommendations.
  • Fundraising, facilitated new programs, updated PTA social media sites.


CONWAY ELEMENTARY

Volunteer/Helper | Escondido, CA | September 2012 - June 2013

  • Assisted 4th/5th Grade class making copies, homework packets, projects, aiding students.
Education
Associate of Arts: Sociology Current
Palomar Community College San Marcos
8 credits until completion of associates degree.
Associates: Multimedia Communications Grand Rapids Community College Grand Rapids, MI
64 credits towards degree
This resume is created in 7 minutes.
Summary
To find a rewarding position where I can learn new skills and gain experience.
Skills
  • General computer knowledge
  • Experience with several different  EMR systems, including EPIC, HelloHealth and NextGen
  • Medical terminology
  • Good communication and customer service skills
  • BLS certified
  • American Sign Language
Experience
Medical Receptionist Dec 2019 to Mar 2020
Thunder Physical Therapy Spokane Valley, WA
  • Interviewed patients to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Obtained pre-authorization from insurance companies to ensure a smooth billing process.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Set up appointments for Physical Therapy Evaluations and procedures using calendar software.
Medical Administrative Assistant Apr 2019 to Jul 2019
Spokane Spine Center Spokane, WA
  • Verified insurance coverage, obtained pre-authorizations and updated charts in Meditouch.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Completed registration quickly and cordially for all new patients.
  • Created and maintained accurate and confidential patient files.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Scheduled radiology exams for patients.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
New Patient Scheduler Feb 2018 to Feb 2019
Selkirk Neurology-formerly Northwest Neurological Spokane, WA
  • Schedule new patients for consults, NCS/EMG and EEG's
  • Verify insurance
  • Obtain appropriate referral or authorization for services
  • Estimate patient's Out of Pocket expense and create a payment plan if needed
  • Create new patient charts
  • Check patient's in for appointments and obtain appropriate paperwork
  • Create clear communication between front and back office staff to keep patient flow smooth
  • Answer phones and direct patient's accordingly 
Patient Registrar Dec 2013 to Nov 2017
PMH Medical Center Prosser, WA
  • Register patients for ER visits and routine outpatient testing
  • Complete all appropriate paperwork needed for registration process and obtain signatures
  • Create and manage patient accounts
  • Schedule patients for outpatient testing
  • Count and balance cash drawer
  • Process payments
  • Sanitize and maintain clean work environment
  • Answer phones and direct calls as needed
Medical Receptionist/Assistant Feb 2004 to Aug 2011
East Bay Perinatal Medical Associates Oakland, CA
  • Answer incoming calls
  • Schedule appointments
  • Obtain authorizations
  • Assist doctor as needed
  • Send samples to the lab
  • Run autoclave
  • Obtain billing information (ICD-10 and CPT codes) as well as insurance information
  • Prepare charts for upcoming appointments
  • Open mail and order supplies
  • Complete disability and FMLA paperwork.
Medical Receptionist Nov 1999 to Feb 2004
Castro Valley Women's Health Castro Valley, CA
  • Check patients in for appointments
  • Answer incoming calls
  • Schedule return appointments
  • Obtain authorizations
  • Set up payment plans
  • Prepare disability and FMLA paperwork
  • Call medication refills to the pharmacy
  • Back up support for surgery scheduling                                                                                                                
Referral and Authorization Coordinator Feb 1994 to Oct 1999
Associated Family Physicians Sacramento, CA
  • Schedule consultation appointments and tests
  • Obtain authorizations
  • Complete disability paperwork
  • Check patients in for appointments
  • Collect payments and balance cash for the day
  • Create and update medical charts.
Education
American Sign Language Los Rios Community College Sacramento, CA, USA
Activities and Honors
Pottery, hiking, walking my dog and being outdoors
This resume is created in 7 minutes.
Summary
Meticulous Executive Administrative Assistant experienced in Office Atmosphere, Customer Service and Peer Management. Ready to offer first-rate problem-solving, multitasking and time management abilities to dynamic new role with room for growth and professional advancement.
Skills
  • Excellent communication
  • Microsoft Office, Excel
  • WPM 55
  • Bilingual, fluent in Spanish, written and verbal communication 
  • Document control
  • Troubleshooting proficiency
  • Patient and diligent
  • Vast technical knowledge
  • Telecommunication
Experience
Disbursement Coordinator Nov 2017 to Current
The National Foundation for Special Needs Integrity Indianapolis, IN
  • Managing approximately 500-700 clients, including Spanish Speaking clients.
  • Work independently to process daily disbursements for beneficiaries in a timely manner
  • Receive incoming calls to answer clients questions and concerns regarding their account 
  • Make outgoing calls to clients and vendors
  • Daily problem solving.
  • Update system with accurate notes for each individual client
Assistant Manager Aug 2013 to Nov 2017
Mr. Handyman Indianapolis, Indiana
  • Handled company finances                       
  • Managed Payroll
  • Customer service                                     
  • Paperwork
  • Family Owned Company                           
  • Tradesman
Bank Teller Jul 2015 to Sep 2015
BMO Harris Bank Indianapolis, Indiana
  • Processed cash withdrawals
  • Managed finances upwards of millions
  • Referred potential customers to bankers to open up an account
  • Spoke with Spanish speaking clients who needed translating for services such as: signing them for bank accounts, handling finances, and assisting Bankers in translating any information for mortgages, home equity loans, and student loans.
Education and Training
Bachelor of Arts, Information Technology Ivy Tech Community College Indianapolis Indianapolis, IN, United States
Associate of Arts, General Studies Emphansizing Information Technology Vincennes University Indianapolis, IN, Marion