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Professional Summary

Experienced Office Administrator highly skilled at administering business needs with efficiency and accuracy. Brings proficiency in interpersonal communications and time management, going above and beyond basic administrative tasks with minimal direction and takes on multiple projects at once. Friendly and energetic professional with excellent work ethic and strength in boosting company morale.

Skills
  • Accurate and detailed
  • Advanced MS Office Suite knowledge
  • Strong interpersonal skills
  • Time management
  • Spreadsheet management
  • Administrative support specialist
  • Confidential
  • Advanced clerical knowledge

  • Strong verbal communication
  • Extremely organized
Work History
Customer Service Manager, 10/2005 to Current
Rotation Dynamics Corporation Molded Products Division – Chicago, Illinois
  • Analyze contract performance for bids, budgets and forecasts.
  • Serve as the main liaison between customers, management and sales team.
  • Review files, records and other documents to obtain information and respond to requests.
  • Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of office personnel and activities.
  • Provide complete meeting support including preparing materials and taking notes.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Screen applicant resumes and coordinate both phone and in-person interviews.
  • Train and support new hires so that they better understand the process flow and interdepartmental procedures.
  • Supervise clerical staff including invoice processing, accounts payable, purchase orders and retention of documents.
Customer Service Manager, 10/2005 to Current
Rotation Dynamics Corporation Molded Products Division – Chicago, Illinois
Customer Service Manager, 10/2005 to Current
Rotation Dynamics Corporation Molded Products Division – Chicago, Illinois
  • Performed monthly reconciliation of open purchasing orders.
  • Contacted location managers and department supervisors to assess requirements.
  • Maintained productive relationships with vendors.
  • Wrote standard operating procedures for department.
  • Created purchase orders.
  • Submitted monthly reports to senior management.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Assessed areas of service concern and developed improvement plans.
Office Administrator, 02/2000 to 10/2005
Rotation Dynamics Corporation Press Ready Division – Chicago, Illinois
  • Analyzed department documents for appropriate distribution and filing.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted numerous visitors, including VIP's, vendors, customers and interview candidates
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Updated customer orders from start to finish in an accurate and timely manner.
Office Administrator, 07/1999 to 02/2002
Rotation Dynamics Corporation Precision Machining Division – Chicago, Illinois
  • Received, screened and routed incoming calls.
  • Performed accounts payable and accounts receivable duties including invoicing, credits, discrepancies and reconciliations.
  • Processed payroll including review of time sheets while also tracking attendance.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
Cashier, 04/1997 to 04/1999
Kohl's Hodgkins – Hodgkins, IL
  • Completed purchases using Point of Sale systems.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Collected and stored coupons.
Bank Teller Supervisor, 05/1979 to 06/1991
Grunwald Savings – Chicago, Illinois
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Monitored cash drawers in multiple stations to ensure adequate cash supply.
  • Maintained friendly and professional customer interactions.
  • Continued education seminars on current banking products and services through University of Illinois at Urbana, Champaign.
Education
High School Diploma: Lourdes High School - Chicago
This resume is created in 7 minutes.
Skills
  • Customer service-oriented
  • Active listener
  • Cross-functional Insurance Experience
  • Excellent time management
  • Underwriting experience
  • Strong organizational skills
Experience
Sr. Analyst, Cutomer & Regulatory Solutions Jun 2017 to Current
 Nationwide Insurance － Columbus, OH
  • Evaluates written and verbal messages from State Insurance Departments, policyholders and/or complaints to determine proper disposition of complaints
  • Reviews, analyzes, and interprets the complaint and determines best course of action for a workable solution
  • Corresponds by telephone, email, and/or letter with policyholders, complainants, and State Insurance Department on behalf of the company in connection with customer relations matters
  • Provides guidance and support to leaders/employees for complaint handling procedures/practices consistent with regulatory requirements
  • Resolves issues with business units and initiates leadership feedback on resolution options. Assists with monitoring and advising management of complaint trends
  • Reviews complaint trends and identifies potential quality, and training process improvements and best practices
Personal Lines Retention Agent Jun 2016 to Jun 2017
 Nationwide Insurance － Columbus, OH
  • Make outbound calls in 45 states to current members regarding change of servicing agent on their policy
  • Answer questions and explain next steps regarding member policies being transitioned from exclusive agent to Direct channel
  • Address any existing coverage questions, advise of discounts, and processing of additions and/or changes as needed. Work with members to obtain necessary documents for discounts and underwriting purposes
  • Identify cross selling opportunities and recommend additional products
  • Quote and bind new products for members as necessary
  • Assist potential customers online via click to chat or outbound call as needed
  • Perform On Your Side Reviews, and new business quotes for internal associates in the Experience Nationwide Center
Personal Lines Technical Underwriting Screener Apr 2015 to Jun 2016
 Nationwide Insurance － Canton, OH
  • Reduce risk by reviewing new and existing personal lines auto policies to verify eligibility and proper rating
  • Issue cancellations or policy changes to mitigate risk where appropriate
  • Positively impact customer and agency experiences by assisting agencies, processing, and customer service with inquiries regarding rating and underwriting guidelines. Also, have maintained 100% on the partner feedback page for Personal Lines Underwriting
  • Assisted the Screening Organization in reducing pending 62% by consistently exceeding productivity expectations
  • Positively impact risk management and team quality score of 97% by maintaining individual quality score of 100%
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  • Assist other screening associates by providing subject matter expertise to improve their quality and productivity
  • Assist screening leads by providing light training and assisting with the delivery of Quality Health Checks
Personal Lines Auto Processor Mar 2014 to Apr 2015
 Nationwide Insurance － Canton, OH
  • Positively impacted customer experiences by accurately processing agent and member requested changes to auto policies
  • Ensured auto policies were accurately rated by correcting coverage errors, correcting vehicle identification numbers, and verifying, applying, and removing discounts according to state and company guidelines
  • Ensured 'On Your Side' customer service with each transaction
Teller Supervisor Jun 2011 to Mar 2014
 Huntington Bank － Canton, OH
  • Processed sales referrals and promoted bank services and products. Processed cash withdrawals. Examined checks for identification and endorsement. Entered member transaction data into the online banking software
  • Managed team of 4 tellers by providing sales, service, and accuracy coaching
  • Scheduled staffing of teller operations for the bank to ensure high levels of customer service were met
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Reported daily averages and shortages to the operations department
  • Adhered to Huntington Bank's security and audit procedures
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Education and Training
Bachelor of Science, Business Administration Franklin University － Columbus, OH
  • Currently in the process of obtaining degree
This resume is created in 7 minutes.
Professional Summary
Highly detail-oriented and professional Assistant Bank Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations.
Skills
  • Compliance, banking laws and regulations
  • Savvy relationship-builder
  • Self-sufficient
  • Excellent time management skills
  • Bank security expert
  • Approachable
  • Detail-oriented
  • Excels in team leadership
Work History
Teller/Vault Teller, 04/2006 to 10/2012
PNC BANK – 8TH & CHRISTIAN
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed quarterly Vault and ATM audits with a zero error rate.
Teller Supervisor, 10/2012 to 01/2014
BENEFICIAL BANK – 6TH & WALNUT STREET
  • Handled various accounting transactions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Trained employees on cash drawer operation.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about product availability and shipment times.
RELATIONSHIP COORDINATOR, 01/2014 to 05/2015
BENEFICIAL BANK – 1600 CHESTNUT STREET
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Closed an average of 6 loans per month.
  • Received Employee of the Quarter Service award in 2015.
  • Maintained confidentiality of bank records and client information.
Assistant Relationship Manager, 05/2015 to Current
BENEFICIAL BANK – 1600 CHESTNUT STREET
  • Performed daily maintenance of the loan applicant database.
  • Educated customers on the variety of loan products and available credit options.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Performed daily maintenance of the loan applicant database.
  • Actively recruited and oversaw training for all new branch employees.
  • Developed the annual branch business plan for maximum profitability and effectiveness.
  • Implemented annual performance appraisals for all branch staff.
  • Scheduled staffing for multiple branch locations.
  • Pulled daily branch reports.
Education
High School Diploma: PARKWAY CENTER CITY - 12TH CHESTNUT ST Philadelphia, PA
Working Experience
  • Applies diverse tools, tactics and techniques to persuade customers to buy an array from the suite of banking products or services. Identifies prospecting approaches to identifying potential customers and creates opportunities in order to sell financial solutions and ideas to customers
  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions
  • Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers
  • Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies
  • Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness
  • Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being
This resume is created in 7 minutes.
Career Overview
Customer Service/Sales professional who provides well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the customer service industry
Core Strengths
Bilingual in Spanish Exceptional customer service Reliable Team player
Accomplishments
  • Presidents Award from TD Bank for Customer Service 2009.
Work Experience
JENNY CRAIG July 2014 to March 2017 Health and Wellness Consultant
Orange, CT
  • Partnered one on one with clients to identify their dieting and weight loss challenges Set realistic goals and designed weight management menus to achieve healthy life change results.
  • Client supporter: Observe members, monitor results, alter their program and celebrate milestones Utilized reports to meet performance expectations, achieve goals, and hit sales quota Administrative support, filing, deposits, confirming appointments,etc.
  • Live the brand by maintaining a knowledge base of nutrition and healthy living.
PC RICHARD AND SON May 2011 to January 2013 Sales Consultant
Milford, CT
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Rent A Center January 2011 to June 2011 Assistant Manager
Hamden, CT
Webster Bank June 2010 to January 2011 Teller Supervisor
East Haven, CT
June 2009 to June 2010 Sales Manager
West Haven, CT
TD BANK September 1993 to March 2009 Teller Manager
West Haven, CT
  • Prepare work schedules for staff.
  • Monitor bank vaults to ensure cash balances are correct.
  • Count, verify, and post armored car deposits.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Educational Background
Ponce High School Ponce, PR
Skills
adding machines, Administrative support, Balance, bonds, calculators, cashier, contracts, credit, Client, clients, customer service, delivery, filing, financing, insurance, mail, money, sales, Spanish, Team player

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