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An Honorably Discharged United States Navy Veteran

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. 

  • In-depth Client Consultation 
  • Organized and detail-oriented
  • Outstanding client care
  • Exceptional problem solver
  • Sales background
  • Self-motivated
  • Client relations specialist
  • Excellent multi-tasker
Licensed Medical Aesthetician 04/2018 to Current Plastic & Reconstructive Surgery: Shafer Beverly M MD Beverly, MA
*Part Time Position*
  • Extremely skilled in diverse facial treatments specializing in spa business start up and revenue building.
  • Always professional and sensitive, able to meet diverse needs of all clients and co-workers.  
  • In-depth Client Consultation, Make-up Application, Corrective Skincare for Skins of Color, Anti-Aging Treatments, Medical Chemical and Physical Exfoliating Peels.
Skin Therapist 05/2014 to 05/2017 Kaya Beauty Spa & Salon Somerville, MA
  • Consult and analyze client skin in order to recommend high performing facial treatments.
  • Integrated medical grade techniques and skin rejuvenation protocols to include micro-needling, DermaSound treatments, and cellulite reduction.
  • Developed wellness treatments to list of services and created men's facial treatments to target male clientele and increase revenue.
  • Experienced in facial acupressure/trigger points, lymphatic drainage, and aroma-therapeutic treatments.
  • Managed relationships with clients to promote repeat visits.
  • Utilize diverse product and ingredient knowledge for prescribing home regimen consistently increasing product sales.
  • Directed new sales and marketing campaign strategies.
  • Collaborated with the Economic Development Department, City of Somerville to increase visibility and presence via print, internet, and radio.
Lead Clinical Aesthetician Seaport 05/2017 to 04/2018 Bluemercury Boston, MA
  • Conduct skin analysis of patients and execute appropriate skin care treatment procedures such as facial massage, chemical peels, and hair removal.
  • In-depth knowledge of skin types, cosmetically and cosmetic products.
  • Hands-on knowledge of skin prep for pre/post care invasive and non-invasive facial treatments.
  • Select and apply medically safe cosmetic products for make-up
  • Recommend products for home use.
  • Identify and refer patients with serious skin problems to appropriate medical personnel.
  • Prepare and maintain correct patient specific medications and clinical records.
  • Familiarity with use of Mind Body software system, anesthesia and laser technology.
  • Ability to engage with staff, medical personnel and patients in a helpful manner.
  • Operate and maintain all assigned equipment properly and carefully.
  • Responsible for setting up, cleaning, sanitizing and restocking treatment room according to state board regulations.
Speed Waxer/Skin Care Specialist 02/2014 to 05/2015 European Wax Center Beacon Hill / Boston, MA
  • Administered and performed professional speed Epilation waxing services for men and women.
  • Provided pain-free body and facial hair removal treatments with hard wax.
  • Performed full-body, Brazilian, and Brow Shaping using advanced speed waxing techniques.
  • Post-care follow-up with clients for various skin disorders due to waxing, laser treatments, and scarring for skins of color.
  • Managed treatment room and provided exceptional customer service ensuring future appointments.
Assistant Director of Business Operations 01/2008 to 01/2011 Sisterhood on the Move Boston, MA
Managing Coordinator 01/2007 Fisher College Boston, MA
Constituent / Marketing Manager 01/2003 City Councilor Denise Simmons Cambridge, MA
Senior Marketing Coordinator 01/1998 to 01/2002 McDonald's Corporation Woodland Hills, CA
Aviation Store Keeper United States Navy San Diego, CA
Education and Training
Master of Business Management 2009 Cambridge College Cambridge, MA
Diploma 2013 Elizabeth Grady School of Esthetics Medford, MA State Licensure Type-6 Status 1200 Hour Plus Professional Esthetics Program
Bachelor of Science: Business Management 2005 Fisher College Boston, MA
Activities and Honors

Association of Advancement Professional Women in Development (WID)

Delta Sigma Theta (DST)

Leadership and Development Institute - Youth Risk Management Team Member

This resume is created in 7 minutes.
Medical school graduate with 3 years experience providing care in both hospital and clinical environments. Hardworking, highly motivated, reliable, task oriented, and compassionate. Excellent written, oral, and interpersonal communication skills.
  • Professional demeanor
  • Collaborative
  • Good bedside manner
  • Decision-making under pressure
  • Fast Learner
  • Medical Terminology
  • Type 75 wpm
  • Familiar with OSCAR and FORUMS EMRs
  • Standard First Aid + CPR/AED - Level HCP (Red Cross of Canada)
  • United States Medical Licensing Examination (USMLE) Step 1
  • United States Medical Licensing Examination (USMLE) Step 2 CS
  • Medical Council of Canada Evaluating Examination (MCCEE)
  • National Assessment Collaboration Objective Structured Clinical Examination (NAC-OSCE)
Education and Training
M.D.: Doctor of Medicine - Allopathic Medicine Windsor University School of Medicine Brighton Estates Saint Kitts and Nevis
Bachelor of Science: Life Sciences McMaster University Hamilton, Ontario, Canada
High School Diploma Anderson Collegiate Vocational Instititute Whitby, Ontario, Canada
Work Experience
04/2017 to Current
Skin Therapist Assistant Spa With Heart Oshawa, Ontario

Worked along side two certified skin therapists to provide excellent customer service and skin care to over 400 clients. Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures. Meticulously maintained spa appearance and cleanliness. Assisted spa in activities such as staff meetings, promotions, and housekeeping duties.

09/2017 to 03/2018
Ophthalmic Technician Clarity Eye Institute Ajax, ON

Facilitated patient histories, vision exams, and diagnostic testing while minimizing in-clinic wait times. Diagnostic testing included proficient use of an autorefractor, HD-OCT, Humphrey Visual Field Analyzers (1,2, and 3), IOLMaster, and GDXPro. Prepped patients for laser procedures such as peripheral iridotomies and YAG capsulotomies, as well as intravitreal injections. Trained to use OSCAR and FORUMS electronic medical records.

06/2008 to 05/2009
Bartender/Catering Paradise Catering Hamilton, ON Delivered quality food and beverage service to guests in a responsible manner. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Upheld a high standard of cleanliness in all work areas. Maintained bar stocks, replenishing daily as necessary. Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Volunteer Experience

First Light Foundation of Hope

Helped to provide food and shelter to the homeless, under resourced,  and substance addicted in an underserved area of Southern Oshawa.

Cornerstone Church

Helped to provide food and shelter to the homeless, under resourced, and substance addicted in an underserved area of Southern Oshawa.

Memberships and Affiliations
  • McMaster Alumni Community, General Member
  • McMaster Alumni Advisor Network, Volunteer Advisor
  • Canadian College of Family Physicians, General Member
  • Calgary Harm Intervention and Prevention (CHIP) Task Force
  • AIDS Legal Network, General Member, Toronto ON.
  • Black Coalition for AIDS Prevention (Black CAP), General Member, Toronto ON.
  • American College of Surgeons/Commission on Cancer (ACS/COC), General Member
  • American Medical Student Association (AMSA), General Member, Saint Kitts/Chicago IL.
  • Students For Health (SFH), Senior Representative/On Site Healthcare Provider, Saint Kitts
  • West Indian Students United (WISU), President, McMaster University
  • South Asian Alliance (SAA), General Member, McMaster University
  • Student Walk Home Attendant Team (SWHAT), Walk Home Attendant, McMaster University
Running, Reading, Health & Fitness, Travel, Hiking, Music both listening to and playing alto saxophone.