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Professional Summary
Seasoned management professional, who excels in establishing excellent working relationships with customers, employees, vendors and contractors with broad background in operations and project management. Enthusiastic team player and coach dedicated to goal setting and achievement.  
Skills
  • Multi unit operational management
  • Employee recruiting, training & management and mentoring
  • Marketing and advertising
  • Strategic partnership building/networking
  • Financial analysis & reporting
  • Cost-effective procurement/vendor relations
  • AP/AR with QuickBooks
  • Industry specific software/hardware utilization
  • Goal oriented
  • Exceptional critical thinking
  • Superior attention to detail
  • Excellence in customer experience & relations
  • Strong work ethic
  • Friendly & approachable
  • Historic building renovation & design
Work History
Licensed Realtor Kansas & Missouri, 04/2018 to Current
 ReeceNichols-Country Club Plaza – Kansas City, MO

Residential real estate sales to consumers in greater Kansas City area.  Exceeded industry averages for first year agent by selling just under 1 million dollar in revenue, with seven transactions.

Commercial & Residential Property Management, 10/2009 to Current
 Rockstars LLC (Self) – Excelsior Springs & Kansas City, MO

All aspects of  property management for (1) commercial unit in KC's Crossroads district as well as (2) homes in Excelsior Springs, MO
Property Manager/Business Manager, 10/2015 to 09/2016
 Bebermeyer Properties – Kansas City, MO

Management of business office for Video equipment company and property management portfolio.  Rental portfolio consisted of aprox. 60 single & multi family units and 6 commercial units.
Owner/Operator, 09/2009 to 10/2014
 Broadway & Penn/Turnback Creek/Penny-U – Excelsior Springs, MO & Kansas City, MO
 Owner-operator of retail & food service business'.  Ran daily operations with assistance of 2 - 10 employees.  All aspects of new business start-up to include design and implementation of historic building rehabilitation.  
Spa Director, 04/2006 to 04/2007
 The Elms Resort & Spa – Excelsior Springs, MO
 Responsible for the day-to-day operations of luxury, award-winning spa.  Managed staff of over fifteen (15) spa professional providers.    Hotel manager-on-duty responsibilities.  
Fitness Center Management/Personal Trainer/Gym Owner, 01/1984 to 12/2006
 KC Fitness/Intnl Fitness/Gold's Gym/Lifestyle Fitness (Self) – Missouri
 Fitness center management & membership sales. Group & individual training (1).  Owner/trainer of personal fitness and membership fitness facility.  Provided fitness, nutrition and wellness consulting & motivation to clients (1)
Property Manager/Leasing, 01/1984 to 11/1990
 Various Employers – Kansas City, MO

Leasing and Property Management for various properties in the Kansas City Metro area.  Properties ranged from
Education
Bachelor of Arts: Pre-Hospital Emergency Medicine, Degree not completed
 Missouri Southern State University - Joplin
Accomplishments
  • Citizen of the Year, Excelsior Springs, MO 
  • District Champion, Rotary District 6030
  • Club Rotarian of the Year, Excelsior Springs
  • Missouri Historic Preservation Award
  • 1st-Runner up, Best New Retail Store, 'Pitch' Magazine
Affiliations
  • Rotary International, Charter Member Excelsior Springs Club
  • President, Rotary Club of Excelsior Springs
  • President, Community Relations Council, Job Corp, Excelsior Springs
  • Founding Member/Chair, Friends of Roanoke Park Neighbors Group
This resume is created in 7 minutes.
Summary

Through the development of my cooking career, I became a very dedicated and focused Kitchen Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve weekly and monthly targets. I have been able to transfer these skills and prove that I am committed to delivering high quality results with little supervision.

Highlights
  • MS Excel , MS Word , MS Outlook, MS PowerPoint
  • 60 AVWPM
  • Deadline-oriented
  • Problem resolution

  • Coordination of day to day operations
  • Client Relations 
  • Weekly Reports
  • Employee training and development
Accomplishments
 June 2014, Creation and successful opening of Nevados Restaurant 
  • Improved office organization by compiling  budget reports, financial spreadsheets, organizational charts and restaurant data reports using advanced Microsoft Excel functions
Experience
12/2016 to Current
Spa Director Spa 901 － Fernie, BC
  • Liaison between employers, employees and suppliers.
  • Coordination of group bookings.
  • Attend, help coordinate and facilitate staff training and meetings
04/2016 to 11/2016
Spa Coordinator Spa 901 － Fernie, BC
  • Answer all telephone, e-mail and in-person inquiries promptly and professionally
  • Product Sales
  • Control Cash
04/2015 to 05/2016
Chef Yamagoya Inc. － Fernie, BC
  • Preparation of food
  • Customer Service
  • Ordering of food
  • Cash responsibilities
11/2013 to 05/2015
Chef/Kitchen Manager Nevados Restaurant － Fernie, BC
  • Menu creation, development, costing and sourcing.
  • Sourcing of suppliers
  • Staff selection, training and development.
  • Scheduling and weekly production and financial reports.
  • Product ordering.
  • Maintenance of kitchen.
03/2013 to 09/2013
Customer Care representative HGS － North Bay, BC
03/2012 to 09/2012
Pastry Chef - Seasonal Crossroads Pub and Grill － Rosseau, ON
  • Preparation of desserts on menu and daily specials.
  • Wedding cakes.
  • Pastries and baked goods for high end and special catering.
06/2011 to 09/2011
Second Cook Deerhurst Resort - Seasonal － Huntsville, ON
06/2010 to 09/2010
Third Cook Skillets Restaurant- Seasonal － Guatemala city, Guatemala
04/2010 to 06/2010
Second Cook- Seasonal Hotel Vista Real Grand Class － Guatemala city, Guatemala
Education
2016
Event Coordinator College of the Rockies － Fernie, BC, Canada
2012
Diploma: Culinary Administration Canadore College － North Bay, ON, Canada

Graduated with Academic Honors

Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine

Classes in Restaurant and Facility Operations, Accounting, HR, Problem solving.

Languages

Fluent English and Spanish

Certifications
  • WHIMIS
  • Smart Serve
  • Food safe Level 1
Skills

Coordination, Data Entry, Organizational Skills, Communication Skills

Interests
  • Art and design
  • Running and Weightlifting
This resume is created in 7 minutes.
Summary

Dedicated Operations Manager and effective leader who excels at developing and using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive, high- energy and enthusiastic, with a variety of expanded knowledge of process optimization and an unsurpassed ethic. 

 

Skills
  • Customer Relations
  • Strong Staff Development Skills/ Staff Retention
  • Human Resources
  • Event Planning
  • New Business Development/ Process Improvements
  • Financial Oversight- Forecasting/Strategic Planning
  • Marketing/ Event Planning
  • Inventory Control 
  • Visual Merchandising 
Acheivements
  • Completion of National Leadership Development Programs
  • Certified in Microsoft Word, Power Point, Excel courses
  • Certified in Business Management Systems such as Jonas, JonasMGMT, Millennium, Salesforce, GE POSS, BOOKER
  • Red Cross First Aid/ CPR/ AED Certified for Adults, Child, Baby First
  • Completion of Luxury Merchandising and Design
  • Completion of Education with multiple spa industry vendors such as iS Clinical, IMAGE, DR.Paracone, DR. Denies Gross, Red Flower, Pharmesutical, Dermalogica,  Elemis, Clarnis, LA MER, etc.


Experience
Business Manager, Nordstrom Town Center at Boca Raton, June 2017-August 2018 Boca Raton, FL
  • Managed a team of 30 salespeople where we provided personable service and product knowledge, which resulted in a $360k pick up on our $12mil business
  • Achieve departments volume and productivity goals by developing and executing a business plan
  • Manage salespeople and assistants to meet and or exceed their Sell targeted sales goals while building a bench of future leaders and reducing team turnover by 86%
  • Oversaw hiring and recruitment, employee motivation and training
  • Optimized roles and opportunities at all levels, facilitated bi-weekly communication and adjusted culture to be more open and productive
  • Partner with Regional Merchandisers / Divisional buyers, by defining customers and market to buy in selections which matched our market, which translated to maximization of businesses profitability and customer satisfaction
  • Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes
Operational Development Manager/ Spa Director Interim, The Country Club at Mirasol, February 2017-June 2017 Palm Beach Gardens, FL
  • Recruiting, screening, interviewing and placing new hires
  • Handeled employee relations, payroll, benefits, and trainings
  • Achieve strategic business goals and operations objectives by minimizing and eliminating losses through negligence with monitoring programs focused around revenue vs. expenses
  • Developed procedures for accurate inventory control back and front of house
  • Administering staff and client scheduling/ booking for maximum revenue and profitability
Operational Development Manager/ Spa Director/ H.R, Amilli Aesthetics, May 2015-June 2017 Wellington, FL
  • Mentored, coached and trained 9 Medical Aestheticians
  • Developed daily operations and shared best practices across the company
  • Advised teaching staff and administration about the businesses development and use of products and equipment with partnership with vendors through planning educational seminars
  • Interpret Financial Reports and provide expertise on Revenue vs. Expenses
  • Used financial plans for spotting trends, measuring productivity and monitoring progress
  • Develop Spa's Marketing Strategy and ensure a image is being portrayed
  • Consistently proactive in developing publicity opportunities and effectively dealing with media
  • Developed and maintained companies website
  • Developed customer relationships and measuring customer satisfaction
  • Developed a Recruitment Kit for effective recruiting, screening, interviewing and hiring
  • Project and maintain acceptable payroll commitments
  • Developed and monitored Job Descriptions and Staff Goals
  • Created and maintained Staff Contracts, ensuring accuracy and compliance
  • Performed Staff Evaluation Reports with proposed action plans
  • Set up compensation and benefits structures according to market conditions and budget demands
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards
Business Manager, Nordstrom The Mall at Wellington Green, November 2013-May 2015 Wellington, FL
  • Managed a team of 18 salespeople within the Deisgner Department where we provided personable service and product knowledge, which resulted in a $1.9mil pick up on our $6.3mil business
  • Achieve departments volume and productivity goals by developing and executing a business plan
  • Manage salespeople and assistants to meet and or exceed their Sell targeted sales goals while building a bench of future leaders and reducing team turnover by 62%
  • Oversaw hiring and recruitment, employee motivation and training
  • Optimized roles and opportunities at all levels, facilitated bi-weekly communication and adjusted culture to be more open and productive
  • Partner with Regional Merchandisers / Divisional buyers, by defining customers and market to buy in selections which matched our market, which translated to maximization of businesses profitability and customer satisfaction
  • Created solutions in the areas of inventory reducing shrinkage, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes
Education and Training
Associate of Arts Bachelors of Business Administration , Palm Beach State College/ Florida Atlantic University
C.D.A. Expanded Functions Dental Assiting, , Dental Assisitng Academy of Palm Beach, Palm Beach FL
High School Diploma Palm Beach Central High School/ Brigham Young Uni., , Wellington FL United States
This resume is created in 7 minutes.
Professional Summary
Motivated leader offering a strong work ethic and positive attitude. Highly effective in fast paced environments. Detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the guest. Qualified Manager with over  a decade  working for high end hotels and spas delivering quality and genuine hospitality.
Skills
  • Employee hiring and retension
  • Staff development
  • Commitment to quality service
  • Self-motivated
  • Organized
  • Advanced interpersonal skills
Work History
Assistant Spa Director, Current
WTS International – Coronado, CA
Spa Supervisor, 08/2003 to 08/2014
Manchester Grand Hyatt San Diego – San Diego, CA
Education
High School Diploma: El Cajon Valley High - El Cajon, CA

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