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Overview

Committed and motivated individual with ten years of exceptional customer service experience and decision making skills. Academically progressed in legal studies and working with diverse clientele, maintaining a status of confidentiality. Strong work ethic, professional demeanor and great initiative. Proficient in Microsoft Office 365 and SPSS with expertise in resource allocation and schedule management.

Academic Background
2020 Jacksonville, FL
Master of Arts in Public Administration University of North Florida

GPA 3.23

2019 Jacksonville, FL, United States
Bachelor of Arts in Public Law University of North Florida (UNF)

3.13 GPA

UNF Alumni Association Scholarship Recipient

2017 Gainesville, FL, United States
Associate of Arts in Political Science Santa Fe College

GPA 3.0

Santa Fe College Foundation Scholarship Recipient

Publications

Co-author, “The U.S. needs to support reforms in Nigeria”, December 9th, 2018, The Florida Times-Union.

Skills
  • Detail Oriented; consistently analyzing the situation at hand to make sure not detail goes unnoticed
  • Team Player; effectively collaborates with others to achieve a common goal
  • Critical thinker; actively applying and analyzing information in the work place
  • Communication; relaying messages, as well as clearly providing instructions to carry out daily task
  • Ownership; the ability to acknowledge mistakes and propose solutions
  • Motivation; demonstrating initiative critical to productivity and project completion
Experience
03/2019 - Current Public Opinion Research Lab Jacksonville, FL
Student Interviewer
  • Screened potential respondents to determine suitability for active studies
  • Traveled to field sites to collect and record data useful for study purposes
  • Conducted focused research to assist scientists in laboratory or office settings with quantitative research
  • Documented results from participant observations
  • Entered participant data into databases
08/2018 - 03/2019 University of North Florida Jacksonville, FL
Student Office Assistant
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Communicated on culturally sensitive topics such as race, sex, gender and societal trends
  • Cooperated with the victim advocacy program, serving as first point of contact and creating a safe space for victims
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
  • Set up, maintained and purged physical and electronic filing systems to keep records compliant and current
11/2008 - 10/2018 Publix Super Market at Deerwood Lake Commons Jacksonville, FL
Customer Service Staff
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Assisted customers with completing quick and efficient sales transactions
  • Exceeded team goals and collaborated with staff to implement customer service initiatives
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions
  • Coordinated work of 20 employees by offering clear direction and motivational leadership
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs
01/2014 - 10/2014 General Nutrition Center Orlando, Florida
Sales Associate
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
  • Sold various products by explaining unique features and educating customers on proper application
  • Planned and followed through with inventory management for each store
Community Involvement
  • American Heart Association, such as organizing successful events and fundraising towards the program
  • March of Dimes, providing families with funding for applying towards medical expenses as well as volunteering at fundraisers
  • The Special Olympics, awarded top fundraiser in store, also working closely with participants at the Special Olympics
  • Habitat for Humanity, working with a team to construct a residence
  • Second Harvest Foodbank, providing meals to the homeless
  • United Way, contributing weekly donations for last nine years
This resume is created in 7 minutes.
Education
Bachelor of Management: Accounting 2019 University of Lethbridge Lethbridge, AB
Business Administration: Accounting 2016 Lethbridge College Lethbridge, AB, Canada
Accomplishments
  • Assistant Captain - Coaldale Copperheads 2015 & 2016 
  • MVP & Top Scorer - Coaldale Copperheads 2015 & 2016
  • Have held captaincies & assistant captaincies of many minor & junior hockey teams throughout my hockey career
  • MVP & Top Scorer - Lethbridge Midget AAA Pronghorns 2012
Experience
Part-time Sales Clerk 10/2016 to 08/2018 Savers Convenience Stores Lethbridge, AB
  • Counted & balanced the cash register at the beginning and end of each shift
  • Stocked shelves with convenience products
  • Trained new employees how to operate the cash register and how to execute closing procedures
  • Developed and maintained relationships with regular customers
Summer Student - May to Aug - 2yrs 05/2016 to 08/2017 Deley Energy Services Inc. Lethbridge, AB
  • Mowed and trimmed grass to reduce fire risk at oilfield flare sites
  • Hauled and laid gravel around flare stacks
  • Installed and repaired fencing on commercial and agriculture properties 
  • Assisted with processing livestock
  • Trained new employees with safety and occupational practices
  • Organized work schedules to maintain time efficiencies
 
 
 
Summer Student 05/2015 to 08/2015 Lethbridge College Lethbridge, AB
  • Cleaned and moved equipment and furniture out of old trades building
  • Moved equipment and furniture into new trades building
  • Problem solved to determine the most effective ways to move objects to not cause any damage
  • Installed new car hoists in new trades building
Summer Student - May to Aug 2 yrs 05/2013 to 08/2014 Shell Waterton Gas Plant Pincher Creek, AB
  • Mowed grass around air treatment trailers
  • Picked and eradicated noxious and invasive weeds from well sites and agricultural properties
  • Repaired bridges to ensure their longevity
Roofer - Summer Employment 06/2019 to Current Easy Eaves Pincher Creek
  • Shingling roofs
  • Installing eavestroughs
Summary

I have recently graduated from the University of Lethbridge earning a Bachelor of Management with a major in Accounting.

My experiences throughout post-secondary, work experience and competitive hockey have provided me with the confidence & ability to problem solve, communicate effectively & demonstrate leadership in a team environment.

I strive to deliver a meaningful experience demonstrating my core values such as respect and honestly with colleagues and clients.

I am internally driven to succeed and I am always seeking new challenges & experiences.

I have a strong sense of community and have participated in many community service projects throughout the years.

This resume is created in 7 minutes.
Summary

Recent college graduate of Middle Tennessee State University, with a bachelors degree in Music Industry. I participated in an internship at the Center for the Arts which resulted in a part-time position. It was this in this position where I learned how to handle and execute great customer service. I am currently working as a License-Title Clerk with Enterprise Holdings Inc. It has been a wonderful learning experience of learning on the job. I love having the opportunity to constantly learn new skills. 

Skills
  • Client-focused
  • Quick learner
  • File/records maintenance
  • Computer proficient
  • Results-oriented
  • Training and development
  • Courteous and professional demeanor
  • Database administration
  • Research and trend analysis
  • Client relationship management
  • Performance improvements
Experience
05/2018 - Current Lead License-Title Clerk Enterprise Holdings Inc. | Franklin, TN

The Automotive License-Title Clerk performs a wide range of administrative and office support duties associated with vehicle documentation, such as titles, registrations, license plates, and other vehicle or owner information. He or she also helps with inventory tracking, record keeping, and reporting.

01/2018 - 05/2018 Sales Associate Soma | Murfreesboro, TN

 Fully focused on executing wonderful customer service, and supplying the customer with a fabulous shopping experience. 

07/2017 - 11/2017 Library Student Worker Middle Tennessee State University | Murfreesboro, TN

Assisted students locating sheet music and music files for their classes. Also helped any students wanting to listen or watch major works for their enjoyment. 

08/2016 - 10/2017 Box Office Coordinator/ House Manager Center For the Arts | Murfreesboro, TN

In charge of over all ticket distribution and patron activity. Weekend office supervisor. Also worked as an aid with the Center Stage Academy programs.

Education and Training
2017 Bachelor of Arts: Music Industry
Middle Tennessee State University | | Murfreesboro, TN, United States

Classically trained in vocal performance.

  • [MTSU Singers] Member
  • [Women's Chorus] Member
  • Minor in [Recording Industry]
  • [Out of State Music Scholarship] Recipient
2015 Some College (No Degree): Music Education
Northeast Alabama Community College | | Rainsville, AL, United States
  • Completed coursework in [Music Theory], [Theatre] and [English]
  • [3.8] GPA
  • [Encore] Member
  • [Chorus] Member
  • [NACC Theatre] Member
  • [Encore Music Scholarship] Recipient
2013 High School Diploma: Honors Diploma
Scottsboro High School | | Scottsboro, AL, United States
This resume is created in 7 minutes.
Professional Summary
Accomplishing assigned responsibilities in an accurate and efficient manner thereby serving as a useful asset to an organization. Helping the organization thrive in a productive manner and meeting the goals of the company/organization I'm affiliated with. 
Education
Associate of Arts: General Studies 2016
Harcum College Bryn Mawr, PA

Certified Phlebotomy Technician

Skills
  • Excellent Communication Skills
  • Customer Service
  • Professional demeanor
  • Oraganized
  • Patient Care
  • Excellent Lab Practices
  • Quality Control Procedures
  • Certified Phlebotomy Technician
  • Phlebotomy Knowledge
Work History
Phlebotomy Intern Jun 2015 - Jun 2015
Abington Memorial Hosiptal Abington, PA
  • Practiced proper patient identification,
  • Implemented 301 Veniputure on patients of all ages 
  • Collected blood samples from patients / label vials with patient names and dates
  • Be friendly, courteous and sympathetic when it comes to working with patients

Stock Associates Apr 2017 - Current
Forever21 Phildelphia, PA
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
Student Worker Sep 2015 - May 2016
Harcum College Student Support Service Bryn Mawr, PA
  • Directed guests and greeted numerous visitors.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
Accomplishments
  • Student Leadership Award 2016
  • Student Support Services Award 2016
Volunteer Experience

Community Service Outreach                                                                                                       January 2015

  • Prepared for food and beverages 
  • Fed the homeless and talk with them