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Professional Summary

    Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
    Teacher's Aide bringing a strong background in child psychology and development, as well as expertise in classroom and crisis management. Teacher's Assistant versed in planning and setting up classrooms that are conducive to the learning process, as well as individual and social development. CPR and First Aid certified.
    Talented railroad executive adept at transforming under-performing departments into successful operations. Strategic planner and decisive leader with demonstrated results in all business areas. Unwavering commitment to long term success. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Client-focused Sales Representative with 2+ years of providing solutions to customers.

    Motivated Fitness Instructor accomplished in helping clients at all fitness levels get into the best shape of their lives. Strongly believes health is a conscious lifestyle choice necessary for longevity and happiness. Fitness Instructor committed to teaching the core principles of anatomy and the mechanics of movement. Focused on using strong educational foundation to promote safety and success.
Skills
  • College athletics
  • Weight training
  • Self-motivated
  • Weight management expert
  • Promotions and marketing strategies
  • Fast learner
  • Creative
  • Excel proficiency
  • First Aid and CPR Certified
  • Hourly shift management
  • POS systems
  • Bank deposit procedures
  • Attention to detail
  • Motivational techniques
  • Health and wellness expert
  • Sports enthusiast
  • Energetic personality
  • Healthy lifestyle role model
  • Extensive knowledge of health and wellness
  • Plyometrics knowledge
  • Customer-oriented
  • Skilled motivator
  • Creative design
  • Negotiation skills
  • Customer targeting
  • Strategic event planning
  • Web-based reporting tools
  • Press release writing
  • Social networking design/management
  • Quality assurance
  • Staff training/development
  • Consistently meet goals
  • Employee scheduling
Work History
General Store Manager, 09/2014 to 07/2016
United Dairy Farmers South Euclid, Ohio
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Promoted from Team Leader to Assistant Manager within three months.
Early Childhood Special Needs Educator, 07/2016 to 09/2017
Kiddie City Euclid, OH
  • Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
  • Redirected poor behavior using the positive reinforcement method.
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group.
  • Physically and verbally interacted with students throughout the day.
  • Instructed students with disabilities, including down syndrome, and autism.
Yard Jockey/Groundman, 02/2018
CSX Intermodal Terminals, Cleveland Cleveland, OH
  • Used schematic diagrams to plan work.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Performed basic machine set up.
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Moved, positioned, connected and disconnected converter dollies.
  • Prepared vehicles for movement/shipment by air, rail, or vessels.
Education
High School Diploma: 2013
Euclid High School - Euclid, OH
  • 3.7 GPA
  • Young Euclid Scholars Program
Early College Program: Lakeland Community College - Kirtland, OH

  • Early College
  • Post Secondary Program
Field of Study: Business Administration, Notre Dame College - South Euclid, OH
  • Coursework includes Finance
  • Coursework includes Design Thinking and Innovation
  • Coursework includes Technology and Operations Management
This resume is created in 7 minutes.
Professional Summary
Special Education Teacher focused on implementing highly effective instructional practices to improve student academic performance as well as life skills.
Skills
  • Proficient in developing goal-oriented Individual Educational Plans
  • Ensure differentiated learning in all lessons.
  • Maintain positive classroom environment that supports students' individuality.
  • Plan rigorous lesson plans based on Bridgeport curriculum and Common Core.
  • Well-informed regardingappropriate assessments to obtain pertinent students' learning levels.
  • Effective communication skills when reaching out to parents and the community.
Work History
Special Education Teacher City of Bridgeport - Bridgeport, CT 09/2002 - Current

Develop rigorous lesson plans based on student needs using the Bridgeport curriculum and Common Core. Write effective Individual Evaluation Plans with measurable goals and objectives that are put into effect with fidelity. Communicate on a regular basis with parents regarding their child's progress and ideas to continue at home. Collaborate with staff to safeguard students' best interest, and to maintain rapport that lends to open and free thoughts that build a better school environment. Maintain a positive classroom environment where students thrive. Use creative and energetic ideas to support learning as well as emotional health.

2nd Grade Teacher St. Rose Lima School - New Haven, Connecticut, United States 09/2000 - 06/2001

Instructed 20 students using New Haven curriculum. Provided rigorous lesson plans in math and reading. By June, all 20 were reading on-level. Maintained positive classroom environment to support classroom engagement and behavior. Communicated frequently with the parents of the Fairhaven community.

Special Education Paraprofessional Westport Board of Education - Westport, Connecticut, United States 09/1999 - 06/2000

Led student groups in reading and math. Provided 1-1 instruction and support to students in classrooms or resource settings. Used with proficiency the Edmark reading program and other strategies to ensure student growth. Attended professional development sessions. Supported the Special Education teacher with instruction.

Counselor Job Path - New York, New York, United States 06/1994 - 04/1998

Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Maintained a caseload of more than 10 young adults entering employment throughout the city. Monitored and assisted with job performance by visiting work place and communicating with employers.

Assistant To Evaluator Goodwill Industries Center - New York, United States 06/1992 - 06/1994

Communicated with student clientele to provide them with encouragement and positive reinforcement to perform life skills tasks. Created strategies to meet the employment needs of mentally and physically disabled students. Implemented and taught a life skills program. Led activities that developed students' physical, emotional and social growth.

Education
Master of Arts: Special Education Fairfield University - Fairfield, CT 2002
  • Internship between September 2001 - June 2002 at Cooperative Educational Services.
  • Provided academic and life skills instruction in a high school classroom for intellectually disabled students.
  • Provided academic instruction and positive behavior guidance in a classroom with 8 students diagnosed with emotional disturbance.

Bachelor of Arts: Anthropology Hunter College - New York City, NY 1997
Affiliations
Member of the following: Council for Exceptional Children (CEC) and International Literacy Association (ILA).
Certifications
Yoga for Children Certified through Young Mountain Yoga, Rye, NY.
Additional Information
Spanish as a second language. Well-versed with technology and web surfing.
This resume is created in 7 minutes.
Summary

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.Responsible caregiver with excellent communication skills demonstrated by 5+ years of experience in healthcare.

Skills
  • Strong medical ethic
  • Patient/family focused
  • AED certification
  • CPR/BLS certified
  • Certified medication technician
  • Strong organizational skills
  • Energetic work attitude
  • Effective team player
  • Dependable and reliable
Experience
Residential counselor 07/2008 to 01/2011 Life inc Baltimore, maryland Provided onsite direct care services. Communicated all significant changes i clients behavior levels and notable incidents to the appropriate information in clients chart. 
Home Caregiver 03/2011 to 03/2013 Private Duty Care Giver Baltimore, MD Completed 420 hours of clinical work in CNA/GNA. Worked as part of a team to ensure proper care of mechanics and safety of residents. Evaluated residents care needs, prioritized treatment and maintained residents flow took and recorded residents vitals. 
Project Coordinator 05/2013 to 04/2016 Quality software services Baltimore, maryland

Provided administrated and clerical support. Contacted appropriate staff members when candidates arrived at establishment. Ability to follow directions thoroughly to completion by required deadlines. Effectively manage large quantity of incoming calls.

Caregiver/ med tech 07/2017 to 11/2017 Nova Springs Assistant Living Westminster, maryland Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Provided patients and families with emotional support.
 
Residential Counselor 04/2018 to 09/2018 Dymond Quality Care Pikesville, Maryland

Provided caring companionship to elderly and developmentally disabled patients. directed and coordinated the activities of the agency Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Evaluated nursing notes to confirm that they accurately.

Certified Medicine Technician 09/2018 to Current Prime Care Baltimore, MD

Followed regulations and facility rules. Documented information in inmates charts. Communicated status updates to interdisciplinary care team. Provided onsite training.

This resume is created in 7 minutes.
Professional Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic agent with extensive background in conflict resolution and customer care.

Skills
  • Trusted key holder
  • Creative problem solver
  • Strong client relations
  • Quick learner
  • Proficient in cash management
  • Multi-line phone talent
  • Medical terminology knowledge
  • Exceptional communication skills
  • Team leadership
  • Extremely organized
  • Mediation capability
  • Strategic sales knowledge
  • Local/state health laws knowledge
  • Training development aptitude
  • MS Windows proficient
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Staff development
  • Good listening skills
Certifications

CPR CertifiedFirst Aid Certified Skill Highlights

Education
Calhoun Community College Huntsville, Alabama Associate of Arts: Nursing
Work History
Spectrum - Customer Service Representative
El Paso, TX 01/2020 - Current
  • Recommended Internet and phone to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to cable technical support needs.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to telephone, email and in-person inquiries regarding cable operation, use and repair.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 86%.
  • Educated customers on promotions to enhance sales.
LG - Production Operator
Huntsville, AL 12/2018 - 10/2019
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Coordinated and supervised assembly work for couplers and rolling assembly crews.
  • Monitored machine operation and diagnosed malfunctions.
  • Responsible for achieving production requirements.
  • Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
Comcast - Customer Service Representative
Huntsville, Alabama 03/2017 - 05/2018
  • Described product to customers and accurately explained details and care of merchandise.
  • Successfully acquired an average of 100 new customers per month, generating a 5% growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Set up and explained new membership contracts.
Alorica - Customer Service Agent
Huntsville, AL 06/2016 - 03/2017
  • Performed refills and fax new prescription refills to MD Researched and resolved billing and invoice problems Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Verified details of transactions, including funds received and total account balances.
Rainbow Childcare Center - Lead Teacher
Huntsville, Alabama 08/2015 - 07/2016
  • Accurately sign children in/out of each classroomsSupervised and monitor the safety of children in my carePrepared meals and organize meal times for the childrenAssisted children with good hygieneChange infants/toddlers diapersImplemented a curriculum that allows children to learn about the world and explore interest.
  • Designed lesson plans to focus on age and level appropriate material.
  • Earned positive verbal/written feedback from parents regarding classroom instruction andstudent learning success.
  • Scheldules and routines to ensure children have enough activities and naptime.
  • Watched for signs of emotional or developmental problems Keep records of children progress,sanitize toys, mats, cribs, cots, etc.
American Seniors Associates Program - Caregiver
Huntsville, AL 03/2015 - 01/2017
  • Providing behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Evaluating patient care needs, prioritized treatment and maintained patient flow.
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
  • Utilize strong assessment skills to determine necessary patient care.
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
  • Maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
  • Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisting patients with healing and recovery after surgery.
  • Acting as patient advocate and implement total patient care through a team nursing process covering 8-10 high acuity patients per shift.
Sam's Club - Cashier/ Sales associate
Huntsville, Alabama 03/2014 - 08/2015
  • Provided professional and courteous service at all times.
  • Operated cash register with proficiency.
  • Worked overtime shifts during busy periods.
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Bagged merchandise by following standard procedures.
  • Issued receipts for purchases and gifts.
  • Worked with customer service to resolve issues.
  • Unboxed new merchandise.
  • Promoted and Sale Upgrades and Credit cardsAnswered questions/calls at the membership deskGreeted members at the doorZoned the sales floorKept the jewelry section organizedStocked new itemsResponsible for locking and setting the alarm behind the counter.
Union Chapel Christian Academy/CDC - Lead Teacher
Huntsville, Alabama 06/2011 - 04/2015
  • Performed receptionist duties such as: greeting parents, recording daily attendanceAssisted staff with both long and short range activities in accordance with curriculum objectivesMaintained daily open communication with parentsMaintained confidentiality Report any suspect abuse to supervisorMaintained a safe and healthy environmentRoutinely met with students' parents regarding in-class issues and learning interruptions to discusssolutions.
  • Established and enforced rules for behavior and procedures for maintaining order among a class of18 students.
  • Coordinated after school tutoring hours with other teachers to help students in need of extraattention.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniquesfrom students, parents and faculty.
  • Operated the front desk, handling all payments, sorting mail, filing documents, and stockingsuppliesAssisted Children with learning basic math and reading skills.
  • Inspected and replace damaged or lost materials.