• House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology.

 •Showed physicians functionality for the Dragon microphone,   CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases. 

•Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process

• Assisted nurses with Fetal Link monitoring, Adhoc forms, documenting in Iview, scheduling in Scappbook and placing pre-op orders.

• House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology.
• Showed physicians functionality for the Dragon microphone, CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases.
• Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process.

• Family Practice support for both physician and clinicians.
• Assisted with electronic prescription refills, placing orders with CPOE, PowerNotes, Dynamic Documentation, printing facesheets and charges.

• Cadence front desk support.
• Helped with DAR settings, cash drawer, registering patients, check in/out process, office reports, adding coverages, workers comp process, setting/cancelling and rescheduling appointments.

• Support for unit secretary, physician and clinician in the ICU department.
• Assisted unit clerk in printing patient labels, documenting consults, ticket to ride, charting in the worklist and all the Unit Manager icon functionality. 
• Aided the nurses with charting daily task in Clindoc such as vitals, blood administration, activity of daily living, hygiene, customizing, medication administration and also creating a nursing note.
• Elbow support for physician with CPOE, Notewriter, printing facesheet, patient list and documenting charges.

• Primary support for the house supervisor, charge nurses and the transport department.
• Assisted with Grand Central, Bed Control, Patient Movement, Unit Manager, Bed Board, Clindoc and Epic Rover.

• Supported front desk in the Epic Module, Cadence.
• Assisted with interactive view, cash drawer, creating gaurantor accounts, batch charge entry, palm print verifications, insurances e-verifying, referrals and scanning.
• Also, helped physicians with prescription refills, orders, creating favorites  and in basket functionality.

• Assisted the nurses with prescription refill, Message Center, Cardiovascular  module for EKG upload, task list and patient summary.
• Provided support for physicians in dynamic doc, quick orders, message center, provider view homepage and creating favorites.

• House float for Med Surg, ICU, Surgical Services, Imaging, Emergency Department and Labor & Delivery.
  

• Neuro ICU physician support with dynamic documentation,  creating favorite powerplans, notes, orders,  dragon, printing face sheets,  customizing  the order page and sharing favorite orders for the Jackson Neurology Team.  

• Burn ICU support for physicians, clinicians, front desk, dietician and physical therapist.
• Assisted with the transition from Sunrise to Cerner Millennium.

• Surgical Service unit lead
• Responsible for tickets logged and resolving issues.
• Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation of their own workflow by the end of the project.

• St. George unit lead for the Surgical Services Department. Responsible for tickets logged and resolving issues. Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation within 4 weeks.
• On week 5, became the house float for all clinicians.

• Supported The Women's Clinic and Orthopedic Sports Medicine. Helped with customizing favorite plans, office documents, lab orders and scanning documents.

• Physician coach for surgeons/anesthesiologist and super user for nurses in the surgical department. Helped with scheduling surgeries in Schappbook. Supported perioperative documentation in the operating room and PACU.

• Supported clinicians and physicians in the Cardiac Intensive Care Unit (CICU)Assisted the nurses with documenting in Clindoc, navigating through the menu bar with label/specimen printing,patient demographic information and customizing epic backgrounds.Assisted the physicians in setting up favorites, macros, placing orders and order sets.

• Elbow support for surgeons and anesthesiologist in surgical services. Assisted with SurgiNet, PowerChart, PowerPlans, PowerNotes, CPOE, Smart Reconciliation, Dynamic Documentation and Charges.

• Front desk support in Cadence for ambulatory clinics. Assisted with complete check-in and check out process. Responsible for helping the front desk obtain independent status of the Cadence module.

• Shadow support for inpatient Hospitalist, elbow support for physicians and clinicians. Assisted with Clindoc and CPOE.
• Hospital float.

• Supporting physicians with inpatient PowerChart, PowerNotes, PowerOrders, Dynamic Documentation, Quick Orders and Dragon.Elbow clinician support with iAware, Bridge, Monitor Association, Iview and AdHoc.

• Float support for Orthopedic, Neurosurgery, Pulmonary and Oncology Clinics. Assisted with, Care Everywhere, Outside Records, Workques, Appointments and Billing.

• Super User for Women's Clinic, Family Practice, Children's and Sleep Study. Supported Quick Orders, Auto Text, Ambulatory Organizer, Mpage, Visit Summary, PowerNotes, PowerPlans and Message Center.

• Supported cardiology ambulatory clinics in the cadence module. Assisted with scheduling, scanning, check in/out process, cash drawer, deposits, verifying insurances and guarantors.

• Ambulatory support in Revenue Cycle, Dynamic Documentation, CPOE and PowerPlans. Provided elbow assistance for physicians and clinicians in Breast and Family Medicine.

• Supported Family Practice, Urgent Care and Pediatrics in registration (Cadence)Responsible for helping each clinic to obtain full independence of Epic 2014 within 2 weeks of Go Live.

• Assisted as a classroom proctor during Cerner training for 2 weeks prior to go-live. Super user support in provider informatics for Interventional Pain, Endoscopy, Pac-U and Bone Marrow Biopsy. Elbow support for physicians and clinicians during CPOE.

• Assisted the Eastern Maine Mercy Hospital System with the transition from the Meditech 5.5 software to Cerner. Provided at the elbow support for RNs and Physicians with PowerChart, PowerNotes, PowerPlans, Iview, MAR,Med Rec and the Toolbar functions. Responsible for the Surgical Unit, Labor and Deliver, Critical Care and Med Surg. Supported Labor & Delivery in Fetalink, Tracking Shell, Associating Monitors and Toolbar Icons.

• Assisted with the St. Joseph upgrade to Meditech 5.66Supported Physician Desktop, EMR, POM and Dragon. Assistant Team Lead and house float.
• Help build favorites for offsite appointments, including physician built orders. Responsible for Medical Telemetry, ICU, Cath Lab, General Surgery, Orthopedics, Oncology, Renal/Pulmonary, Mother Baby, along with the ER.

• Supported Electronic Medical Record, Provider Order Management and Status Board with physicians and Nurses. Designated to Neurology and Med Surg and PACU. Provided one on one support in physician lounge with customizing physician built order sets.

• Provided at the elbow support to physicians and nurses with the Meditech upgrade to 5.66.Responsible for the Intensive Care Unit, Labor and Delivery and also the Cardio Vascular Unit. Supported the CPOE with Reconciling Meds, Transfer, Discharge, Order Entry and Pdoc. Supported PCS with discharge process.
• Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, Message Center, M-Page, Iview, and Admission and Discharge of patients. Provided elbow to elbow support to clinicians and physicians in Mother/Baby, Labor and Delivery, and NICU. Provided support with Fetal monitoring.

• Provided CPOE and PCS support. Med Rec, BMV, eMar, ADT process. Support provided in inpatient setting.

• Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, , Iview, Message Center and Admission and Discharge of patients. Provided elbow to elbow support to clinicians and physicians in, Labor & Delivery, and NICU. Provided support with fetal monitoring in L&D and NICU.

• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Proficient in Microsoft Office, used to keep track of company equipment and write ups.
• Strong Problem Solver
• Daily Office Operations such as filing, copying, printing, and scanning.
• Enter data in mechanic software to track repairs, purchase orders and invoices
• Advanced Excel Knowledge
• Communication Skills

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Organized, stocked and maintained the teller window area.
• Continued education on current banking products and services through the company.
• Processed quarterly Vault and ATM audits with a zero error rate.
• Opened accounts that resulted in cross sales.
• Handled various accounting transactions.
• Handled high volumes of customers in quick and pleasant manner.

• Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
• Routinely checked identification of patrons purchasing alcoholic beverages.
• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
• Set up bar for operation, obtained cash bank and stocked the service bar.
• Set up storeroom and work areas to allow easy access to stock items.
• Accurately recorded sales, made correct change and prepared charge slips for guests.
• Effectively and calmly resolved situations with intoxicated guests.
• Immediately informed supervisors of any problems or unusual situations and took appropriate action.
• Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
• Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Entered orders into the computer system quickly and in proper sequence.

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• Prioritized helping customers over completing other routine tasks in the store.
• Built relationships with customers to increase likelihood of repeat business.
• Greeted customers in a timely fashion while quickly determining their needs.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.

• Consistently provided professional, friendly and engaging service.
• Skillfully promoted items on beverage lists and restaurant specials.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Set dining tables according to type of event and service standards.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Developed and maintained positive working relationships with others to reach business goals.
• Provided friendly and attentive service.