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Professional Summary
Well-trained Independent consultant offering Go-live support and training during EHR transitioning.
Cerner, Epic and Meditech
Work History
Epic Support Advocate Health, 11/2018 to 12/2018
Leidos Health Chicago, IL
  • Assisted with the check in/out process, workques, creating referrals, registering patients, adding coverages, personalization and  end of day reports.
Epic Support Piedmont Health, 09/2018 to 11/2018
Leidos Health Conyers, GA
  • House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology.

 •Showed physicians functionality for the Dragon microphone,   CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases. 

•Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process

Cerner Support Antelope Valley, 09/2018 to 09/2018
Leidos Health Lancaster , CA
  • Assisted nurses with Fetal Link monitoring, Adhoc forms, documenting in Iview, scheduling in Scappbook and placing pre-op orders.
Piedmont Health Support, 07/2018 to 09/2018
Leidos Health Athens, GA
  • House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology.
  • Showed physicians functionality for the Dragon microphone, CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases.
  • Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process.
Cerner Support Atlantic Care, 05/2018 to 06/2018
Santa Rosa Consulting Inc. Mays Landing, NJ
  • Family Practice support for both physician and clinicians.
  • Assisted with electronic prescription refills, placing orders with CPOE, PowerNotes, Dynamic Documentation, printing facesheets and charges.
Covenant Health, 05/2018 to 05/2018
Leidos Health Lewiston, ME
  • Cadence front desk support.
  • Helped with DAR settings, cash drawer, registering patients, check in/out process, office reports, adding coverages, workers comp process, setting/cancelling and rescheduling appointments.
Elbow Support, 02/2018 to 03/2018
Leidos Health Erie, PA
  • Support for unit secretary, physician and clinician in the ICU department.
  • Assisted unit clerk in printing patient labels, documenting consults, ticket to ride, charting in the worklist and all the Unit Manager icon functionality. 
  • Aided the nurses with charting daily task in Clindoc such as vitals, blood administration, activity of daily living, hygiene, customizing, medication administration and also creating a nursing note.
  • Elbow support for physician with CPOE, Notewriter, printing facesheet, patient list and documenting charges.
ATE Support, 03/2018 to 03/2018
Santa Rosa Consulting Inc. Princeton, NJ
  • Primary support for the house supervisor, charge nurses and the transport department.
  • Assisted with Grand Central, Bed Control, Patient Movement, Unit Manager, Bed Board, Clindoc and Epic Rover.
Consultant, 01/2018 to 02/2018
Santa Rosa Consulting Epic New York
  • Supported front desk in the Epic Module, Cadence.
  • Assisted with interactive view, cash drawer, creating gaurantor accounts, batch charge entry, palm print verifications, insurances e-verifying, referrals and scanning.
  • Also, helped physicians with prescription refills, orders, creating favorites  and in basket functionality.
Elbow Support (Amb Cerner), 12/2017 to 12/2017
Christiana Care Health System Wilmington, DE
  • Assisted the nurses with prescription refill, Message Center, Cardiovascular  module for EKG upload, task list and patient summary.
  • Provided support for physicians in dynamic doc, quick orders, message center, provider view homepage and creating favorites.
Cerner Physician Coach, 01/2017 to 2017
Intermountain Healthcare Sandy, UT
  • House float for Med Surg, ICU, Surgical Services, Imaging, Emergency Department and Labor & Delivery.
Cerner Physician Support , 10/2017 to 11/2017
St Dominic Hospital Jackson, MS
  • Neuro ICU physician support with dynamic documentation,  creating favorite powerplans, notes, orders,  dragon, printing face sheets,  customizing  the order page and sharing favorite orders for the Jackson Neurology Team.  
Cerner Elbow Support, 10/2017 to 11/2017
University of South Alabama Mobile, AL
  • Burn ICU support for physicians, clinicians, front desk, dietician and physical therapist.
  • Assisted with the transition from Sunrise to Cerner Millennium.

Physician Coach, 05/2017 to 09/2017
Intermountain Salt Lake City, UT
  • Surgical Service unit lead
  • Responsible for tickets logged and resolving issues.
  • Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation of their own workflow by the end of the project.
Cerner Physician Coach, 10/2016 to 12/2016
Intermountain St. George, UT
  • St. George unit lead for the Surgical Services Department. Responsible for tickets logged and resolving issues. Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation within 4 weeks.
  • On week 5, became the house float for all clinicians.
Cerner Consultant, 09/2016 to 10/2016
MedStar Baltimore, MD
  • Supported The Women's Clinic and Orthopedic Sports Medicine. Helped with customizing favorite plans, office documents, lab orders and scanning documents.

Cerner Physician Coach, 07/2016 to 09/2016
Intermountain Park City Heber, UT
  • Physician coach for surgeons/anesthesiologist and super user for nurses in the surgical department. Helped with scheduling surgeries in Schappbook. Supported perioperative documentation in the operating room and PACU.
Consultant, 06/2016 to 07/2016
Allegheny Health Network Pittsburgh, PA
  • Supported clinicians and physicians in the Cardiac Intensive Care Unit (CICU)Assisted the nurses with documenting in Clindoc, navigating through the menu bar with label/specimen printing,patient demographic information and customizing epic backgrounds.Assisted the physicians in setting up favorites, macros, placing orders and order sets.

Cerner Physician Coach, 04/2016 to 06/2016
Intermountain Provo Orem, UT
  • Elbow support for surgeons and anesthesiologist in surgical services. Assisted with SurgiNet, PowerChart, PowerPlans, PowerNotes, CPOE, Smart Reconciliation, Dynamic Documentation and Charges.
Consultant, 04/2016 to 04/2016
Allegheny Network Allegheny, PA
  • Front desk support in Cadence for ambulatory clinics. Assisted with complete check-in and check out process. Responsible for helping the front desk obtain independent status of the Cadence module.

Epic Support, 01/2016 to 02/2016
Leidos Health Allegheny, PA
  • Shadow support for inpatient Hospitalist, elbow support for physicians and clinicians. Assisted with Clindoc and CPOE.
  • Hospital float.

Cerner Physician Coach, 10/2015 to 12/2015
Intermountain Salt Lake City, UT
  • Supporting physicians with inpatient PowerChart, PowerNotes, PowerOrders, Dynamic Documentation, Quick Orders and Dragon.Elbow clinician support with iAware, Bridge, Monitor Association, Iview and AdHoc.
Epic Support, 09/2015 to 10/2015
Leidos Health Allegheny, PA
  • Float support for Orthopedic, Neurosurgery, Pulmonary and Oncology Clinics. Assisted with, Care Everywhere, Outside Records, Workques, Appointments and Billing.

Consultant, 08/2015 to 08/2015
Cerner Super User Leidos Health Cape Fear, NC
  • Super User for Women's Clinic, Family Practice, Children's and Sleep Study. Supported Quick Orders, Auto Text, Ambulatory Organizer, Mpage, Visit Summary, PowerNotes, PowerPlans and Message Center.

Epic Support, 06/2015 to 07/2015
Leidos Health Allegheny, PA
  • Supported cardiology ambulatory clinics in the cadence module. Assisted with scheduling, scanning, check in/out process, cash drawer, deposits, verifying insurances and guarantors.

Cerner Support, 05/2015 to 06/2015
Leidos Health - Yavapai County AZ
  • Ambulatory support in Revenue Cycle, Dynamic Documentation, CPOE and PowerPlans. Provided elbow assistance for physicians and clinicians in Breast and Family Medicine.
Epic Helpful User, 05/2015 to 05/2015
Leidos Health Hickory, NC
  • Supported Family Practice, Urgent Care and Pediatrics in registration (Cadence)Responsible for helping each clinic to obtain full independence of Epic 2014 within 2 weeks of Go Live.

Cerner Consultant, 02/2015 to 03/2015
Leidos Health Tampa, FL
  • Assisted as a classroom proctor during Cerner training for 2 weeks prior to go-live. Super user support in provider informatics for Interventional Pain, Endoscopy, Pac-U and Bone Marrow Biopsy. Elbow support for physicians and clinicians during CPOE.
Cerner Consultant, 09/2014 to 10/2014
Leidos Health Portland, ME
  • Assisted the Eastern Maine Mercy Hospital System with the transition from the Meditech 5.5 software to Cerner. Provided at the elbow support for RNs and Physicians with PowerChart, PowerNotes, PowerPlans, Iview, MAR,Med Rec and the Toolbar functions. Responsible for the Surgical Unit, Labor and Deliver, Critical Care and Med Surg. Supported Labor & Delivery in Fetalink, Tracking Shell, Associating Monitors and Toolbar Icons.
Physician Liason, 05/2014 to 07/2014
Ledios Health Orange, CA
  • Assisted with the St. Joseph upgrade to Meditech 5.66Supported Physician Desktop, EMR, POM and Dragon. Assistant Team Lead and house float.
  • Help build favorites for offsite appointments, including physician built orders. Responsible for Medical Telemetry, ICU, Cath Lab, General Surgery, Orthopedics, Oncology, Renal/Pulmonary, Mother Baby, along with the ER.

Meaningful User, 05/2014 to 05/2014
Preferred Solutions Baltimore, MD
  • Supported Electronic Medical Record, Provider Order Management and Status Board with physicians and Nurses. Designated to Neurology and Med Surg and PACU. Provided one on one support in physician lounge with customizing physician built order sets.

Consultant, 04/2014 to 05/2014
Super User Encore Health System Los Angeles, CA
  • Provided at the elbow support to physicians and nurses with the Meditech upgrade to 5.66.Responsible for the Intensive Care Unit, Labor and Delivery and also the Cardio Vascular Unit. Supported the CPOE with Reconciling Meds, Transfer, Discharge, Order Entry and Pdoc. Supported PCS with discharge process.
  • Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, Message Center, M-Page, Iview, and Admission and Discharge of patients. Provided elbow to elbow support to clinicians and physicians in Mother/Baby, Labor and Delivery, and NICU. Provided support with Fetal monitoring.

Meditech Consultant, 01/2014 to 02/2014
ExciteHP Lubbock, TX
  • Provided CPOE and PCS support. Med Rec, BMV, eMar, ADT process. Support provided in inpatient setting.

Cerner Consultant, 06/2013 to 07/2013
HcTec Massillon, OH
  • Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, , Iview, Message Center and Admission and Discharge of patients. Provided elbow to elbow support to clinicians and physicians in, Labor & Delivery, and NICU. Provided support with fetal monitoring in L&D and NICU.
Associate of Science: Health Services Administration MS Gulf Coast Community College - Biloxi, MS
This resume is created in 7 minutes.

To obtain a rewarding position within a progressive corporate or non-profit company that will utilize my interpersonal, organizational, communicative, writing, and computer skills, while providing opportunities for growth and advancement.

  • Excellent written and verbal communication skills
  • Strong Problem Solver
  • Insurance eligibility verifications

  • Self-starter
  • Dedicated Team Player
  • Strong interpersonal skills
  • Result-Oriented
PRA 09/2018 to Current City of Memphis (Police Services)

Tagging  Property & Evidence from all law enforcement agencies.

Business Support Coordinator/ Financial Counselor 06/2016 to 09/2018 Methodist University Hospital
  • Daily administration and operation of the front desk.
  • Manages the schedule for physician practice.
  • Enters monthly dashboard data.
  • Schedules outpatient testing.
  • Thoroughly process all new kidney and liver referrals. 
  • Process patient's eligibility for inpatient and outpatient visits.
Health Information Management Clerk 09/2015 to 01/2016 Office Team (St.Francis)
  • Maintained and updates patient's records, which include medical histories, treatments, and examinations
  • Compiled, code, organize, and evaluate patient medical records
  • Conferred with doctors and other health care providers to ensure that patient records display the most updated information.
Patient Care Advocate 04/2014 to 06/2016 Accredo Pharmacy
  • Handled customer service/ scheduling inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
  • Verified patient's insurance eligibility
  • Maintained accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns 

Receptionist 01/2014 to 07/2014 Greenfield Assisted Living
  • Answered incoming calls
  • Opened, sorted, and distributed incoming correspondence
  • Managed calendar for Managing Director
  • Scheduled meetings, appointments, and travel arrangements
  • Prepared and modified documents
Bookkeeper/Cashier 01/2010 to 02/2014 Don Don's Hot Wings
  • Accurately documented employees hours worked for payroll completion
  • Documented and recorded purchases, deposits, and withdrawals
High School Diploma May 2009 Mitchell High School Memphis, TN
In Progress Southwest Community College Memphis, Tn
This resume is created in 7 minutes.
Employee that will go above and beyond basic tasks and can take on multiple projects at once. Excellent work ethic and strength in customer service.
  • 60 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Microsoft Office Suite​
  • Critical thinker
  • Filing and data archiving
Work History
Direct Service Advocate 08/2017 to Current
YWCA-Center for Families & Children Rock Springs, Wyoming
  • Assist victims of domestic violence and sexual assault.
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating safety plans and connecting clients and families to appropriate resources.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Help clients  navigate the local judicial system.
  • Collect client information for stats and funding.
  • Data input.
  • Case management. 
Shop Administrative Assistant 08/2017
Lewis & Lewis Inc Rock Springs, Wyoming, United States
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Proficient in Microsoft Office, used to keep track of company equipment and write ups.
  • Strong Problem Solver
  • Daily Office Operations such as filing, copying, printing, and scanning.
  • Enter data in mechanic software to track repairs, purchase orders and invoices
  • Advanced Excel Knowledge
  • Communication Skills
Teller/Personal Banker 08/2013 to 01/2015
Wells Fargo Bank Rock Springs, Wyoming, United States
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Continued education on current banking products and services through the company.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Opened accounts that resulted in cross sales.
  • Handled various accounting transactions.
  • Handled high volumes of customers in quick and pleasant manner.
Bartender 11/2012 to 06/2013
Bare Back Saloon Rock Springs, Wyoming, United States
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Routinely checked identification of patrons purchasing alcoholic beverages.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Entered orders into the computer system quickly and in proper sequence.
Sales Associate/Cashier 08/2012 to 11/2012
Hastings Entertainment Rock Springs

  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Waitress/Hostess 06/2004 to 08/2012
Bootleggers Kemmerer, Wyoming, United States
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
High School Diploma: 2007 Kemmerer High School - Kemmerer, Wyoming
  • Girls Class Representative senior year

Associate of Arts: Psychology Current Western Wyoming Community College - Rock Springs, Wyoming
  • Emphasis in psychology
This resume is created in 7 minutes.
Professional Summary
Equipped with over 5 years of diverse experiential marketing experience, I am positive, motivated and dedicated to producing at the highest level. An immaculate track record laced with problem solving skills, I have thrived as an integral member of teams producing top marketing-to-sales conversions, as well as record-breaking lead generation statistics. I am passionate about helping brands and their campaigns come to life.

Established ability to carry out a client vision

Ability to plan, coordinate and contribute at live marketing events

Develop and maintain rapport with clients  

Ability to promote services and products as well as make initiated sales and leads

Organized, articulate, quick learner

Thrives in team settings as well as individually 

Demonstrates high energy and well-built desire to attain top results with a  positive, charismatic can do attitude

Immaculate track records laced with problem solving skills

Product Advocate 09/2014 to Current
Agency: Octagon Client: BMW

-Represented the brand as an ambassador on BMW's GKL+ program targeting consumers with a 250k+ annual income; cater to consumers buying $100k+ vehicles

-Host and execute high-end exclusive events and unique experiences for top customers; Engage high profile customers such as celebrities, athletes, CEOs, CFOs, and other influencers; generate sales leads

-Lead Ride & Drive events while making personal connections to create sales and conversions; aide dealers in answering any product questions and providing demonstrative walk around of all vehicles at the Ride & Drive

-Fleet management; prepare vehicles for events and displays; coordinate vehicle servicing and repairs.

-Host track days at BMW Performance Driving School at The Thermal Club; ensure the day ran smoothly; help to answer any product and performance questions from the guests attending

-Promote, schedule and carry out Extended Test Drives for high profile consumers and influencers; provide home delivery and demonstrative walk around of vehicle delivered; connect potential buyers to the appropriate outlets

Events and Programs:

Ultimate Driving Experience Tour 2015 (Nation Wide); 7 Series launch campaign (Nation Wide); Super Bowl 2016; Sundance Film Festival 2016; Relais & Chateaux Gourmet Fest 2016; BMW Celebrity Pro Am Golf Tournament 2015 and 2016; Women In Film TV Awards 2016; Coachella 2017, Pebble Beach Concourse d'Elegance 2015 and 2016; Art Basel 2016; Ft. Lauderdale Boat Show 2015  

Bachelor of Science: Elementary Education 2011 University of South Florida