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Professional Summary
Seeking a position to utilize my 10 plus years of experience in maintenance, installation and renovation work.
Work History
Facility Craftsman, 04/2013 to 03/2017
New Hope T.S.S. (Baycove) South Weymouth, MA
  • Responsible for the maintenance at the Transitional Support Service facility.
  • Tasks included carpentry, basic plumbing, basic electrical work, painting, flooring as well as fabricating parts as needed to safely complete projects
  • Organized and managed projects, making sure outside contractors and staff were at the sites working on their respective projects
Case Aide, 04/2008 to 03/2013
New Hope T.S.S. (Baycove) South Weymouth, MA
  • Provided quality support to the clients that were residing at the Transitional Support Service facility who were receiving drug and alcohol treatment
  • Help research, create and facilitate treatments plans to would provide the best outcomes for individuals
  • Organize group meetings at the facility to help clients with their recovery through various approaches and techniques
  • Organized cookouts and events to bring back Alumni to talk to current clients, celebrate anniversary's, etc.
  • Implemented disciplinary actions when needed to protect the well being of the clients in the facility
  • Distributed and stocked household goods.
Mechanic, 03/2005 to 09/2010
Macneil Waterproofing Co Quincy, MA
  • Responsible for waterproofing and masonry restoration
  • Tasks typically included seal coating, cutting and caulking windows, swing staging, pipe staging, pump staging
  • Coordinated with coworkers to delegate tasks and responsibilities
  • Purchased tools and equipment for jobs, while maintaining an accurate inventory of purchases
  • Provided equipment maintenance
This resume is created in 7 minutes.
Professional Summary

B.S. candidate with seven years of excellent administrative experience, well-versed in clerical, accounting and records management functions. Friendly and reliable team player with exceptional judgment, strong critical thinking skills and good problem-solving abilities. Successful at supporting program needs and managing projects with little oversight. Able to review and improve processes for continuous improvement in office operations.

Bachelor of Science in Psychology University Of Houston Houston, TX | 2016
  • Minor in Biology
  • Excellent communication skills
  • Attention to detail
  • Strategic planner and coordinator
  • Strong verbal and written skills
  • Decision-making ability
  • MS Office proficient
Work History
Southwest Key Programs Administrative Assistant | Houston, TX | May 2018 - Current
  • Support program operations by preparing and updating documents, reports and spreadsheets.
  • Respond to inquiries and research and resolve problems related to transactions handled by the department.
  • Aggregate and prepare documentation and overtime reports for office meetings, distribution, and filing.
  • Check accuracy and integrity of employee files and resolved errors.
  • Organize all new hire, security and temporary paperwork.
  • Prepare accurate payroll documents for staff of 318 direct reports to submit to corporate for payroll processing.
  • Verify that employee personal leave, sick leave and holiday hours are entered into our time keeping system (Kronos). 
  • Run background checks and schedule drug screenings for all new employees. 
  • Ensure all pending invoices are paid in a timely manner. 
  • Assist with the planning and organization of general staff meetings. 
SOUTHWEST KEY PROGRAMS Case Aide | Houston, TX | January 2018 - May 2018
  • Coordinate client care from admission to post-discharge follow-up.
  • Work along side case managersto facilitate the process of getting a minor reunified.
  • Complete client documentation that needs to be forwarded to government entities upon discharge.
  • Process new intakes and get their photo and information uploaded to our shared portal for the use of all appropriate departments.
  • Work side by side with clients to get them their allotted two calls per week to family and sponsors.
  • Develop an essential relationship with minors to aid in creating a sense of normalcy and a real home environment while in care.
Brandani's Restaurant and Wine Bar Office Manager / Server | Missouri City, TX | March 2016 - December 2017
  • Coordinate events of the restaurant, including corporate luncheons and wine dinners.
  • Maintain an expense log of purchased food and beverage inventory.
  • Procure restaurant essentials from vendors such as; beverages, equipment, and supplies.
  • Review expenditures and prepare payment of invoices.
  • Record daily sale input values.
  • Routinely support other areas of the restaurant as requested, including front of the house hospitality and ensuring guest satisfaction.
Global Motorcars of Houston Receptionist | Stafford, TX | August 2014 - August 2015
  • Directed guests and courier services to the appropriate department.
  • Answered and routed incoming and outgoing calls.
  • Sorted and distributed incoming mail.
  • Greeted numerous visitors and answered questions or concerns regarding dealership processes.
Momentum Audi Receptionist / Cashier / File Clerk | Houston, TX | March 2012 - July 2013
  • Answered and quickly redirected all incoming calls in a high paced environment.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Responsible for creating temporary license plate tags for newly purchased vehicles.
  • Directed guests and routed deliveries and courier services to the appropriate department.
  • Received payment from customers for repairs on vehicles as a service cashier.
  • Developed department record keeping and filing systems as file clerk.
  • Assumed back up duties for the receptionist, cashier, service and sales departments as needed.
Sterling McCall Hyundai Receptionist | Houston, TX | January 2009 - January 2012
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Responsible for processing client license plates and assigning temporary tags.
  • Greeted customers and visitors in-person and via telephone calls.
Pier 1 Imports Sales Associate | Sugar Land, TX | June 2008 - December 2009
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Ensured up-to-date maintenance of computer inventory listings.
  • Represented the brand and company professionally to drive store revenue.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
  • Stocked shelves and supplies and organized displays.
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Highly skilled security professional with 10 years experience providing security services in federal buildings and corporate settings. Dependable, conscientious, and exemplary track record of working with government officials to create security policies and procedures.

  • Exceptional Time Management Skills
  • Excellent Analytical Skills
  • Excellent Familiarity of Government Security Procedures
  • Crisis Management
  • Oral and Written Communication Skills
  • Superb Customer Service Skills
  • Exceptional Interpersonal Skills
  • Security Personnel Training
  • Managerial/Supervisor
  • CPR/AED Certified
  • Ability to Manage Access Cards
  • CPR/AED Certification
  • Security Guard Certification
Secure America Security Supervisor 01/2015 to 11/2015
  • Supervised 6 junior security officers and managed all staff schedules for all shifts.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Updated training procedures for all newly hired personnel.
  • Monitored access control systems, including CCTV systems.
  • Communicated with supervisors regarding any issues that occurred while on duty.
Veterans Administration West Haven, CT Vocational Rehabilitation Specialist 01/2011 to 01/2013
  • Attained and maintained competitive employment for over 75 veterans living with severe mental illnesses.
  • Performed duties consistent with individual treatment plans and coordinated through and with the clinical team.
  • Developed 100 vocational profiles for combat veterans and implemented training aides for successful transition into the workforce.
  • Transported veterans to and from clinical outreach programs.
  • Developed relationships with veterans and their families in order to build rapport and execute successful treatment plans.

CT Renaissance Waterbury, CT Dual Diagnosis Case Aide 05/2010 to 01/2011
  • Counseled clients in individual and group sessions to assist them in dealing substance abuse, mental and physical illness, unemployment, and physical abuse.
  • Monitored and evaluated client progress with respect to treatment goals.
  • Collaborated with counselors, physicians, and nurses to plan and coordinate treatment based on individual plans.
Morrison Healthcare Norwalk, CT Dietary Aide 05/2009 to 03/2010
  • Planned recipes with different types of food combinations and prepared tasty and healthy food
  • Communicated with the kitchen staff and provided them guidance on the meals to be prepared
  • Maintained accurate records of food served to each patient, preparation method, portion size, and benefits on patient
  • Cooked special meals for diabetic and cardiac patients
  • Ordered and stocked supplies under right temperature
Vance Security Fairfield, CT Security Guard 01/2008 to 01/2009
  • Monitored access control systems, including CCTV systems.
  • Checked and secured building entrances.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Enforced all building rules and regulations in government facilities.
United States Marine Corps 07/2003 to 09/2007
  • Responsible for highly classified government operations.
  • Security supervisor for detention center.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Honorably discharged veteran.
High School Diploma 2003 Warren Harding High School, Bridgeport, CT, USA
  • Excellence in Community Service Award from Special Olympics 2007
  • Combat Action Ribbon from Commandant of the Marine Corps 2005
  • Letter of Appreciation from the Marine Corps 2005
This resume is created in 7 minutes.

Dedicated professional who has shown remarkable support in Human Services. 100 percent invested in the organization's goals . Exceptionally sensitive and dedicated advocacy worker . Able to handle tense and difficult interpersonal situations with empathy and professionalism. Strategic planning and client relationship expert. Quick-thinker, industrious and resourceful coupled with extensive computer training and knowledge of multiple networking environments and business software packages.

  • Advocacy 
  • Strong communicator
  • Empathetic
  • Attentive listener
  • Conflict resolution
  • Decision -making  and problem-solving 
  • Data entry
  • Making contact with collateral sources
  • Referrals guidance
  • Time management skills 
  • Cultural sensitivity
  • File/records maintenance
Case Aide 06/2017 to 12/2017 Veterans Community Services San Diego, CA
  • Assisted with intakes, assessments, case plan development, referral monitoring, follow up and maintenance of clients records.
  • Utilized an evidence-based intervention, the Housing First Model, to assist in managing an average case load of 25 clients in obtaining housing stability.
  • Entered client data in a centralized database and maintained up-to-date case records for all clients.
  • Provided support and resources for crisis intervention and counseling services to program participants.
  • Referred families to food banks, financial assistance , employment and training programs.
  • Explained program offerings and requirements to program participants  and answered related questions.

Intake Specialist 08/2016 to 06/2017 Veterans Community Services San Diego, CA
  • Provided community resources and referrals to meet the needs of participants.
  • Assisted with completion and submission of applications for public and VA benefits for participants.
  • Administered assessments to determine eligibility by utilizing tools such as the Vulnerability Index -Service Prioritization Decision Assistance Tool ( VI-SPAT)  and maintained data of homeless populations using Homeless Management Information Systems (HMIS).
  • Conducted follow along and follow up services to current and former participants.
  • Screened program applicants for eligibility via telephone, intake, walk-ins, and during outreach services towards programs target populations.
Residential Specialist 12/2015 to 07/2016 YWCA of San Diego County San Diego, CA
  • Answered calls concerning domestic violence and homelessness.
  • Prescreened  and processed applications for entry into the program.
  • Educated residents and families about available services and resources.
  • Made appropriate referrals to help clients locate community resources.
  • Maintained up-to-date and accurate program files and records.
  • Kept residents informed of policies and procedures and ensured compliance.
Substitute Teacher 01/2015 to 04/2015 Munford Middle School Millington, TN

  • Mentored, tutored, and instructed students in need of additional support.
  • Used diverse technologies to help students grasp materials and enhance overall education.
  • Used variety of teaching techniques to encourage student critical thinking and discussion.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Observed and documented behaviors and actions.
Child Care Provider 07/2013 to 01/2014 YMCA Newport, RI
  • Promoted the emotional and social development of children.
  • Provided counseling to emotionally disturbed and offending children.
  • Documented daily observations of each child.
  • Monitored children upon entering the program and maintained an awareness of contagious diseases, neglect or abuse.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
Direct Care Worker 06/2012 to 11/2013 Looking Upwards Middletown, RI
  • Encouraged empowerment, built self-esteem, taught problem solving skills to clients and resolved client conflicts.
  • Assisted the Direct Care Supervisor in the assessment of each individual client's abilities and interest toward independent living.
  • Performed daily record keeping.
  • Assisted clients with budgeting skills , meal planning and transportation to appointments.
  • Assessed clients  in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.

Education and Training
Associate of Arts: Human Service Management 2010 University of Phoenix Phoenix, AZ, USA
Activities and Honors

San Diego Rescue Mission - Provided VA brochures. Conducted eligibility screenings for veterans.

Veterans Community Service Street Outreach - Conducted eligibility screenings for veterans.