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Human Resources Representative with over 4 years' experience in the human resources department. Adept in reporting, file maintenance, hiring and exiting processes, appointment setting and payroll. Looking to leverage knowledge and gain additional experience. Dedicated to offer years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.

  • Eligibility assessments
  • Training and development
  • New employee orientations
  • MS Office proficient
  • Recruitment
  • Pre-employment screening
  • Interviewing
  • Benefits and payroll coordination
  • Background checks
  • ADP
  • Resume writer
  • Termination
  • Audit preparation and reporting
Work History
Eligibility Caseworker , 05/2018 to Current
Guilford County Department Of Social Services Greensboro, NC
  • Assist customers with making the necessary changes to their case
  • Assist caseworkers with initial information needed from customers to process benefits
  • Conduct phone interviews
  • Taught patients how to apply for insurance and prescription programs
  • Referred clients to social services agencies
  • Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
  • Determined eligibility based on constantly changing Federal, State, and County policies
  • Maintained complete and accurate records on client eligibility
  • Responded to complaints of clients, advocates, professionals and community members
  • Assessed clients' needs and, when appropriate, made referrals to other Social Service areas or appropriate community resources
  • Made visits to community facilities and client's home to gather information
  • Presented pertinent information at agency conferences, appeals and state hearings
  • Kept all manuals and policy materials up to date and organized
Verification's Supervisor, 07/2014 to 03/2018
Accurate Background Southern Pines, NC

  • Supervised 27 employees
  • Audited 10% of completed employment verifications
  • Used Equifax to determine employment and salary history
  • Used NSC (National Student Clearinghouse) to verify education
  • Called professional references
  • Coached and empowered team to meet and/or exceed expectations
  • Provided annual reviews to team based on regular feedback
  • Ensured appropriate team schedule and coverage
  • Prioritized team's workload as needed
  • Communicated critical updates and company information to team
  • Identified improvement opportunities based on trends obtained from internal and external team questions
  • Created and provided daily, weekly, monthly and quarterly reports to management as required
  • Ensured that overall workload is completed in a timely manner with accurate results
  • Identified and implemented efficiencies within the team and organization
  • Adhered to proper performance improvement plans as it pertained to the team
  • Communicated effectively with the team, others outside the department and/or external clients regarding processes/product updates
  • Used judgment and independence in making decisions affecting the department and individual team members
  • Screened candidates, conducted interviews and hired new employees to fill open requisitions
  • Timely approved timecards, time off requests, etc
Automated Logistic Specialist, 02/2016 to 02/2018
Army National Guard Hickory, NC
  • Created monthly reports for records, closed terminated records and completed chart audits Ordered and maintained military equipment
  • Trained incoming soldiers on their job functions according to the Army's regulation
Background Researcher, 03/2014 to 07/2014
Staffing Alliance Lumberton, NC
  • Processed Motor Vehicle Reports
  • Conducted Social Security Traces
  • Researched Criminal History
  • Searched Sex Offender Registry
  • Audited employee's work to ensure accuracy.
    Examined reports, accounts and evidence to determine integrity and accuracy of information
  • Evaluated accuracy and quality of data entered into agency management system
  • Documented all information gathered field and uploaded data to company database for efficient processing using provided software
Automated Logistics Specialist, 05/2006 to 12/2013
Army Fort Bragg, NC
  • Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
  • Corrected error and exception documents
  • Unloaded, unpacked, visually inspected, counted, segregated, palatalized, and stored incoming supplies and equipment
High School Diploma CENTRAL HIGH SCHOOL - Pageland
Attendance Only: Bachelor's of Science-Psychology METHODIST UNIVERSITY - Fayetteville
Certificate: Fundamentals of Supervision and Management, 2017
Sandhills Community College - Pinehurst, NC
Certificate: Dedman Fellow In Leadership , 2017
Sandhills Community College - Pinehurst, NC
Business Administration-Human Resources , Expected in 2020
Stratford University - Falls Church, VA
This resume is created in 7 minutes.
Professional Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. 
  • Attentive listener
  • Empathetic
  • Community outreach expert
  • Strong communicator

  • Comfortable with diverse populations
  • Team player
  • Strategic planner
  • Event planning and logistics 
Work History
Executive Director/Founder, 09/2016 to Current
The Tina Conteh Foundation Pascagoula, MS
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Publicized community services to maintain positive public relations with community members.
  • Recruited community members for projects and activities.

E.S. Interviewer II, 08/2016 to Current
Tempstaff/MS Department of Employment Security Pascagoula, MS
  • Case manage and follow up with participants throughout core intensive and training services for federal programs.
  • Connected clients with community service and resource agencies.
  • Interview, occupationally classify, and place applicants in jobs and in training.

Caseworker, 02/2016 to 08/2016
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Trained and supervised staff members.
  • Conducted community meetings each week to answer questions, address complaints and explain procedures.

Caseworker Assistant, 06/2014 to 06/2015
  • Interviewing clients and collecting data to determine program eligibility based on application and documentation.
  • Managing difficult or emotional client situations; responding promptly to client's need.
  • Maintaining confidential records and information pertaining to program participants.

Certified Nursing Assistant, 04/2012 to 06/2012
  • Comforted patients and provided them with reassurance and encouragement.
  • Cleaned and organized patients' living quarters.
  • Assisted with ADLs.

Certified Nursing Assistant, 10/2007 to 01/2011
  • Provided patients and families with emotional support.
  • Read and recorded temperature, pulse, and respiration.
  • Planned, prepared and served meals and snacks according to prescribed diets.

Reservations Agent, 07/2011 to 11/2011
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.

Customer Service Rep, 10/2007 to 10/2010
  • Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted angry customers.

Bachelor of Science: Social Work, 2018
Brescia University - Owensboro, KY

Associate of Science: Human Resource Management, 2009
Virginia College - Birmingham, AL

Associate of Arts: Human Services, 2017
Brescia University - Owensboro, KY
Saads - AL

Albemarle High School - Charlottesville, Virginia

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Exceptionally hardworking and intrinsically, highly motivated to assist others in being positively empowered in their lives. Outstanding interpersonal skills assist in the connections and support necessary for healthy and efficient working relations. Dedicated to work with others on an individual basis and to remain open-minded enough to be successful with all people and in all situations.
  • Identifying strength
  • Optimistic
  •  Active Listener
  • Engaged and effective communicator
  • Record keeping
  • Team building
  • Supportive
  • Assess safety and risk
  • Collaborative
  • Dependable
  • Organized
  • Solution Seeking
  • Social Perceptiveness
  • Dependable
  • Facilitator
Child Protective Caseworker Aug 2016 to Current
Yates County Department of Social Services Penn Yan, New York Receipt of reports of child abuse and maltreatment. Continually assessing for safety and risk. Engaging with families in crisis situations. Empowering others to make positive change. Focus on well-being, permanency, and safety as consistent outcomes. Home visiting, interviewing, goal-setting, creating safety plans, and collaboration with outside agencies and facilities. Maintaining concise and contemporaneous records. Connecting others with community resources. Making appropriate referrals. Participating in service plan meetings. Completed Core and CPS Response Training.
Parent Support Program Supervisor Jun 2013 to Aug 2016
Child and Family Resources, Inc. Penn Yan, New York Supervised family education staff, program development, provided strength-based services within contract, evaluated cases of abused or neglected children and their families, assisted families in the reunification process, home visited, supervised visitation, referrals,assigned cases, to educators, Connection system reviews and submissions, accommodated staffing needs and operational demands. Facilitated Protective Factors trainings, Families in Transition court ordered classes, and Parenting for Life parent support group/ classes. Completed reports, documentation, billing, policy and procedure development, mandated reporting, customer service.
Family Educator Oct 2007 to Jun 2013
Child and Family Resources, Inc. Penn Yan, New York Provided strength-based service to families and for contractors, evaluated cases of abuse and neglect, home visited, supervised visitation, facilitated family education, assisted in the reunification process, case reviews, maintained files and complete documentation, reporting, maintained positive, collaborative relationships, awareness of community resources, developed and established goals with families and collaborators toward the safety and well-being of children and families, mandated reporting, court testimony, facilitated Parenting for Life, Facilitated Boys' Council and Girls' Circle.  
Housing Advisor Oct 2005 to Oct 2007
Steuben Churchpeople Against Poverty Bath , New York Supervision of a domestic violence shelter. Received and addressed hotline/crisis calls. Completed intakes. Assessed for risk and safety. Submitted timely and concise documentation. Made referrals. Educated of life skills, effective communication, healthy relationships, advocacy, knowledge of community resources. Empowered individuals to make positive change in their lives. Created safety plans with others. Assisted with transitioning women and children into housing.
Frieght Team Member Apr 2005 to Oct 2005
Home Depot Painted Post , New York Overnight stocking of freight, inventory, licensing to operate fork lifts and other heavy equipment, and store readiness for business hours. Teamwork and planning to achieve completion of necessary work within a short period of time.  
Education and Training
Bachelor of Science, Community and Human Services 2013 Empire State College Saratoga Springs, New York , United States
Psychology Alfred University Alfred , New York , United States Worked toward a Bachelor degree in Psychology until December of 2007 when I took a position as a Family Educator at Child and Family Resources which was not conducive to travel for schooling.
Associate in Social Science, General Studies 2004 Corning Community College Corning, New York, United States
Activities and Honors
Service Above Self recipiant in October 2014.
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Accomplished Social Service Manager with expertise in program management, staff development, family counseling, assisting adults and youth with mental health and addictions issues, health care and community social work.

  • Counseling
  • Ability to build trust and rapport with clients to meet established goals for success
  • Critical thinking & Problem Solving
  • Case Management Skills
  • Program Development
  • Goal Setting and Implementation
  • Social Perceptiveness
  • Demonstrated ability to handle crisis situations in a calm and effective manner
  • Certified Family Services Counselor with Department of Children and Families
  • Certified Quality Assurance Reviewer with Department of Juvenile Justice
  • Completed Non-Profit Supervisor training with Community Foundation of Sarasota County
Casa Mora Rehabilitation and Extended Care, LLC November 2011 to Current Healthcare Social Worker
Bradenton, Florida

  • Responsible for providing social work services in 240 bed Skilled Nursing Facility; currently assigned two long term care units of 120 beds.
  • Complete all Point of Care assessments daily and attend bi-weekly care plans with Inter-Disciplinary team, residents and family members.
  • Facilitate all resident discharge planning and coordinate services for home health nursing, medical equipment, meals on wheels and all other needed services for a safe and efficient discharge.
  • Coordinate and schedule residents dental, hearing, podiatry and eye appointments weekly.
  • Ensure all necessary chart documentation is completed timely and accurately.
  • Maintain and update care plans on behaviors, delirium, moods, refusal of care, cognition loss, and advanced directives as needed.
  • Refer residents for psychological consults when needed.
  • Responsible for all resident room changes including completion of necessary documentation and notification of all parties.
  • Responsible for reporting all resident and family concerns via internal grievance process. Ensuring timeliness and follow through in resolution.
  • •Facilitate quarterly support meetings for resident family members of the facility.

Sarasota YMCA Youth Shelter June 2010 to November 2011 Assistant Program Director
Sarasota, Florida

  • Co-managed a 20-bed short-term residential facility for at risk youth ages 10-17 yrs old that operates 24 hours daily year round.
  • Responsible for coordination and supervision of 25 direct care staff.
  • Responsible for all direct care staff scheduling, leave requests and time sheet approvals.
  • Monitored the recruitment, hiring, and progressive corrective action for personnel in the Shelter with the consultation of the Program Director.
  • Supervised and conducted supervision meetings with all shift leaders and direct care staff.
  • Assisted Program Director in ensuring that all staff completed their required training hours.
  • In concert with the Program Director, assured compliance with regulations, standards, guidelines and contract requirements.
  • Oversaw all facility & vehicle maintenance.
Carol's Caregivers, Incorporated January 2008 to May 2010 Staff Coordinator/Client Services Counselor
Sarasota, Florida
  • Responsible for coordination and supervision of all staff.
  • Responsible for recruitment and retention of employees, which included scheduling, personnel file management, credentialing, and obtaining and processing new hire information.
  • Provided oversight, education and training to all employees.
  • Coordinated client services including initial needs assessments, plans of care and completed follow-up visits.
  • Planned and facilitated company marketing and public relations initiatives in the community.
  • Demonstrated proficiency in all aspects of office operations.
Twelfth Judicial Circuit Guardian Ad Litem Program June 2006 to February 2007 Team Leader/Case Coordinator II
Bradenton, Florida
  • Coordinated the advocacy of the best interest of abused, neglected and abandoned children, and children who are victims of or witnesses to criminal acts.
  • Provided supervision to case coordinators, staff advocates, support staff and volunteers.
  • Assigned tasks to volunteers to expedite casework and promote timely permanency objectives.
  • Assisted Guardian ad Litem Program Director by coordinating volunteer recruitment, training and program promotion.
  • Gathered information relating to the case and gave recommendations and written reports to the court.
  • Attended court hearings, depositions, case plan conferences, dependency mediations, staffings and other meetings with the Department of Children and Families and other social service agencies.
  • Maintained extensive contact with Department of Children and Families, local law enforcement agencies, the Office of the State Attorney, schools, teachers, doctors, attorneys, psychologists, social workers, and a variety of other social service agencies and professionals.
  • Exercised discretion in dealing with confidential and extremely sensitive issues before the court.
  • Demonstrated ability to perform work under stressful conditions and in dealing with individuals involved in emotional and traumatic situations.
Twelfth Judicial Circuit Supervised Release Program May 2004 to June 2006 Pretrial Services Caseworker II
Sarasota, Florida
  • Responsible for professional work in case management, pretrial investigations, counseling and social service referrals.
  • Monitored clients' progress and enforced adherence to court orders, program criteria and conditions of release.
  • Maintained accurate and complete case files.
  • Conducted interviews and investigations; identified service plans, provided referrals and attended court sessions.
  • Maintained communication and served as a liaison with law enforcement, court, judicial officials, social service and community resource personnel and agencies.
  • Demonstrated ability to interact successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, often where relations were confrontational or strained.
  • Ability to take effective action and exercise sound judgment in emergency or crisis situations.
Shaw Industries Corporation January 2002 to March 2004 Operations Training Specialist
Dalton, Georgia
  • Developed and delivered management training for the world's leading flooring manufacturer.
  • Facilitated soft skill training that included leadership development, risk management, ethics, and time management.
  • Advanced Safety Auditing instructor certified by B.P.
  • Oil Company.
  • Exceptional preparation and presentation skills in a class environment.
Valdosta State University 2002 BA: Sociology Valdosta, Georgia

College Internship: Family Services Coordinator; Habitat for Humanity

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10+years working with customers and clients, collections, financial informatio.Experience with Microsoft excel, word, outlook, sharepoint, Stars, DM9 DM explorer, 1 year experience SalesForce, NeuAnalytics and various accounting applications

  • Analytical reasoning
  • Sensitive to cultural differences
  • Proficient in computer applications
  • Exceptional organization skills and Communication skills
  • creative
  • reliable, patience, quick learner
Work History
Jr. Client Services Manager, 10/2018 to Current
MRS BPO LLCCherry Hill, New Jersey
  • Performed initial client assessment and analysis to begin research process.
  • service 3 major clients with reconcillations, remittances, quality control, compliance
  • Verified data integrity and accuracy.
  • Worked directly with customer service, finance, collections to achieve timely reporting and resolutions
  • calculate below blanket settlements at various percentages, approve and task to employees for resolutions via email, mail or phone
Operations Support Specialist, 09/2017 to 06/2018
Navient dba Gila LLCMoorestown, New Jersey
  • Review and approve hardship plans for drivers, initiate and maintain files for annual review.
  • Create and implement standard operating procedures for NJMVC surcharge billing department.
  • Assist customer service representatives with phone inquiries, disputes, adjustments and referrals.
  • Entered financial information and payments to guarantee that payments are posted timely
Customer Service Representative, 09/2017 to 06/2018
Navient dba Gila LLCMoorestown, New Jersey
  • Customer service in accordance with NJMVC surcharge policy.
  • Act professionally and patiently when addressing negative customer feedback.
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Answered an average of 2 00 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Referred unresolved customer grievances to designated departments for further investigation.
Office Manager/Administrative Assistant, 10/2003 to 08/2017
Kapanzhi Auto Repair, Inc.Moorestown, New Jersey
  • Financial Reconciliations (bank, general ledger, taxes, payroll and year end business taxes).
  • Processed payments and applied to customer balances.
  • billing and collections for customer accounts
Collections Caseworker, 04/2016 to 08/2016
Pioneer Credit RecoveryMoorestown, New Jersey
  • Maintain and update NJ delinquent income tax case files (approximately 150-200 cases).
  • Work with FDCPA, State and Federal regulations and compliance policies.
  • Managed and responded to all correspondence and inquiries from customers, identify and resolve outstanding debts.
  • Worked directly with Management, compliance and clients to achieve team goals and remain in compliance
  • Entered details such as payments, account information and call logs into the computer system.
Bachelor of Arts: Psychology The College Of New Jersey - Ewing Township, NJ
Certificate management and payroll: Payroll and management Rowan College At Burlington County - Pemberton, NJ

payroll calculations, benefits, local and federal taxes, managing employees

Certificate Of Completion: Excel Level 1 , 2018
Rowan College At Burlington County - Pemberton, NJ

Perform all basic functions including formatting, workbooks and data entry, calculations and restructuring spreadsheets, saving to shared folders, password protect

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Professional Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. 4 years in corrections and law enforcement.
  • Excellent customer service skills
  • Safety and security-oriented
  • Conflict resolution skills
  • Answer phones
  • Customer Checkout
  • Strong interpersonal skills
  • Team-oriented
  • take messages
  • general office
  • Calculator
  • Work History
    Correctional Officer, 02/2014 to Current
    Texas Department of Criminal Justice - George Beto Unit Tennessee Colony, TX
    • Maintain the custody and control of offenders house in a maximum security unit.
    • Physically restrain offenders when disturbances require physical intervention.
    • Conduct routine and emergency head counts.
    • Prepare, process and maintain forms, reports, logs, records and activity journals.
    • Establish healthy relationships and maintain professional boundaries with resident offenders in the institution.
    • Conduct searches of the building and grounds, living quarters and work areas for contraband.
    • Escort inmates to and from cells, court, hospitals and medical appointments.
    • Observe behavior of offenders individually and in groups.
    Retail Supervisor, 01/2013 to 03/2014
    Dollar General Tyler, TX
    • Trained and served as a peer coach for new sales associates.
    • Greeted customers and ascertained customers' needs.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays.
    • Prepared sales slips and sales contracts.
    • Developed positive customer relationships through friendly greetings and excellent service.
    Cashier, 05/2011 to 01/2013
    Walmart Tyler, Texas
    • Notified management of security, vandalism and theft concerns.
    • Assisted customers in selecting items based on needs.
    • Monitored areas for security issues and safety hazards.
    • Assisted on sales floor as needed to maintain service standards.
    • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
    Office Assistant/Receptionist, 08/2010 to 03/2011
    Gentry Allstate Insurance Tyler, Texas

    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
    • Provided clerical support to company employees, including copying, faxing and file management.
    Caseworker, 01/2010 to 08/2010
    PATH Food pantry (Volunteer Service) Tyler, Texas
    • Maintained a high level of confidentiality in all client cases, following strict guidelines and recommendations.
    • Supervised overall client services and acted as a liaison between clients, their caregivers and service providers. 
    • Supervised overall client services and acted as a liaison between clients, their caregivers and service providers. 
    • Created a treatment or service plan that would meet each client's individualized needs. 
    • Created a treatment or service plan that would meet each client's individualized needs. 
    • Assessed the needs of each client and recommended appropriate services and resources.
    Associate of Arts: Criminal Justice, 2012
    Tyler Junior College - Tyler, TX