Caseworker resume examples

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Skillful Caseworker resume

Dachelle Anderson

Human Resources Representative with over 4 years' experience in the human resources department. Adept in reporting, file maintenance, hiring and exiting processes, appointment setting and payroll. Looking to leverage knowledge and gain additional experience. Dedicated to offer years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.

  • Eligibility assessments
  • Training and development
  • New employee orientations
  • MS Office proficient
  • Recruitment
  • Pre-employment screening
  • Interviewing
  • Benefits and payroll coordination
  • Background checks
  • ADP
  • Resume writer
  • Termination
  • Audit preparation and reporting
Work History
Eligibility Caseworker , 05/2018 to Current
Guilford County Department Of Social Services Greensboro, NC
  • Assist customers with making the necessary changes to their case
  • Assist caseworkers with initial information needed from customers to process benefits
  • Conduct phone interviews
  • Taught patients how to apply for insurance and prescription programs
  • Referred clients to social services agencies
  • Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
  • Determined eligibility based on constantly changing Federal, State, and County policies
  • Maintained complete and accurate records on client eligibility
  • Responded to complaints of clients, advocates, professionals and community members
  • Assessed clients' needs and, when appropriate, made referrals to other Social Service areas or appropriate community resources
  • Made visits to community facilities and client's home to gather information
  • Presented pertinent information at agency conferences, appeals and state hearings
  • Kept all manuals and policy materials up to date and organized
Verification's Supervisor, 07/2014 to 03/2018
Accurate Background Southern Pines, NC

  • Supervised 27 employees
  • Audited 10% of completed employment verifications
  • Used Equifax to determine employment and salary history
  • Used NSC (National Student Clearinghouse) to verify education
  • Called professional references
  • Coached and empowered team to meet and/or exceed expectations
  • Provided annual reviews to team based on regular feedback
  • Ensured appropriate team schedule and coverage
  • Prioritized team's workload as needed
  • Communicated critical updates and company information to team
  • Identified improvement opportunities based on trends obtained from internal and external team questions
  • Created and provided daily, weekly, monthly and quarterly reports to management as required
  • Ensured that overall workload is completed in a timely manner with accurate results
  • Identified and implemented efficiencies within the team and organization
  • Adhered to proper performance improvement plans as it pertained to the team
  • Communicated effectively with the team, others outside the department and/or external clients regarding processes/product updates
  • Used judgment and independence in making decisions affecting the department and individual team members
  • Screened candidates, conducted interviews and hired new employees to fill open requisitions
  • Timely approved timecards, time off requests, etc
Automated Logistic Specialist, 02/2016 to 02/2018
Army National Guard Hickory, NC
  • Created monthly reports for records, closed terminated records and completed chart audits Ordered and maintained military equipment
  • Trained incoming soldiers on their job functions according to the Army's regulation
Background Researcher, 03/2014 to 07/2014
Staffing Alliance Lumberton, NC
  • Processed Motor Vehicle Reports
  • Conducted Social Security Traces
  • Researched Criminal History
  • Searched Sex Offender Registry
  • Audited employee's work to ensure accuracy.
    Examined reports, accounts and evidence to determine integrity and accuracy of information
  • Evaluated accuracy and quality of data entered into agency management system
  • Documented all information gathered field and uploaded data to company database for efficient processing using provided software
Automated Logistics Specialist, 05/2006 to 12/2013
Army Fort Bragg, NC
  • Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
  • Corrected error and exception documents
  • Unloaded, unpacked, visually inspected, counted, segregated, palatalized, and stored incoming supplies and equipment
High School Diploma CENTRAL HIGH SCHOOL - Pageland
Attendance Only: Bachelor's of Science-Psychology METHODIST UNIVERSITY - Fayetteville
Certificate: Fundamentals of Supervision and Management, 2017
Sandhills Community College - Pinehurst, NC
Certificate: Dedman Fellow In Leadership , 2017
Sandhills Community College - Pinehurst, NC
Business Administration-Human Resources , Expected in 2020
Stratford University - Falls Church, VA
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Job-winning Caseworker resume

Professional Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. 
  • Attentive listener
  • Empathetic
  • Community outreach expert
  • Strong communicator

  • Comfortable with diverse populations
  • Team player
  • Strategic planner
  • Event planning and logistics 
Work History
Executive Director/Founder, 09/2016 to Current
The Tina Conteh Foundation Pascagoula, MS
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Publicized community services to maintain positive public relations with community members.
  • Recruited community members for projects and activities.

E.S. Interviewer II, 08/2016 to Current
Tempstaff/MS Department of Employment Security Pascagoula, MS
  • Case manage and follow up with participants throughout core intensive and training services for federal programs.
  • Connected clients with community service and resource agencies.
  • Interview, occupationally classify, and place applicants in jobs and in training.

Caseworker, 02/2016 to 08/2016
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Trained and supervised staff members.
  • Conducted community meetings each week to answer questions, address complaints and explain procedures.

Caseworker Assistant, 06/2014 to 06/2015
  • Interviewing clients and collecting data to determine program eligibility based on application and documentation.
  • Managing difficult or emotional client situations; responding promptly to client's need.
  • Maintaining confidential records and information pertaining to program participants.

Certified Nursing Assistant, 04/2012 to 06/2012
  • Comforted patients and provided them with reassurance and encouragement.
  • Cleaned and organized patients' living quarters.
  • Assisted with ADLs.

Certified Nursing Assistant, 10/2007 to 01/2011
  • Provided patients and families with emotional support.
  • Read and recorded temperature, pulse, and respiration.
  • Planned, prepared and served meals and snacks according to prescribed diets.

Reservations Agent, 07/2011 to 11/2011
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.

Customer Service Rep, 10/2007 to 10/2010
  • Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted angry customers.

Bachelor of Science: Social Work, 2018
Brescia University - Owensboro, KY

Associate of Science: Human Resource Management, 2009
Virginia College - Birmingham, AL

Associate of Arts: Human Services, 2017
Brescia University - Owensboro, KY
Saads - AL

Albemarle High School - Charlottesville, Virginia

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Top Caseworker skills

Take a look at the most common Caseworker skills, don't hesitate to use them in your resume to catch recruiters' attention.

Experienced Caseworker resume

Cheonna D. Miller
Exceptionally hardworking and intrinsically, highly motivated to assist others in being positively empowered in their lives. Outstanding interpersonal skills assist in the connections and support necessary for healthy and efficient working relations. Dedicated to work with others on an individual basis and to remain open-minded enough to be successful with all people and in all situations.
  • Identifying strength
  • Optimistic
  •  Active Listener
  • Engaged and effective communicator
  • Record keeping
  • Team building
  • Supportive
  • Assess safety and risk
  • Collaborative
  • Dependable
  • Organized
  • Solution Seeking
  • Social Perceptiveness
  • Dependable
  • Facilitator
Child Protective Caseworker Aug 2016 to Current
Yates County Department of Social Services Penn Yan, New York Receipt of reports of child abuse and maltreatment. Continually assessing for safety and risk. Engaging with families in crisis situations. Empowering others to make positive change. Focus on well-being, permanency, and safety as consistent outcomes. Home visiting, interviewing, goal-setting, creating safety plans, and collaboration with outside agencies and facilities. Maintaining concise and contemporaneous records. Connecting others with community resources. Making appropriate referrals. Participating in service plan meetings. Completed Core and CPS Response Training.
Parent Support Program Supervisor Jun 2013 to Aug 2016
Child and Family Resources, Inc. Penn Yan, New York Supervised family education staff, program development, provided strength-based services within contract, evaluated cases of abused or neglected children and their families, assisted families in the reunification process, home visited, supervised visitation, referrals,assigned cases, to educators, Connection system reviews and submissions, accommodated staffing needs and operational demands. Facilitated Protective Factors trainings, Families in Transition court ordered classes, and Parenting for Life parent support group/ classes. Completed reports, documentation, billing, policy and procedure development, mandated reporting, customer service.
Family Educator Oct 2007 to Jun 2013
Child and Family Resources, Inc. Penn Yan, New York Provided strength-based service to families and for contractors, evaluated cases of abuse and neglect, home visited, supervised visitation, facilitated family education, assisted in the reunification process, case reviews, maintained files and complete documentation, reporting, maintained positive, collaborative relationships, awareness of community resources, developed and established goals with families and collaborators toward the safety and well-being of children and families, mandated reporting, court testimony, facilitated Parenting for Life, Facilitated Boys' Council and Girls' Circle.  
Housing Advisor Oct 2005 to Oct 2007
Steuben Churchpeople Against Poverty Bath , New York Supervision of a domestic violence shelter. Received and addressed hotline/crisis calls. Completed intakes. Assessed for risk and safety. Submitted timely and concise documentation. Made referrals. Educated of life skills, effective communication, healthy relationships, advocacy, knowledge of community resources. Empowered individuals to make positive change in their lives. Created safety plans with others. Assisted with transitioning women and children into housing.
Frieght Team Member Apr 2005 to Oct 2005
Home Depot Painted Post , New York Overnight stocking of freight, inventory, licensing to operate fork lifts and other heavy equipment, and store readiness for business hours. Teamwork and planning to achieve completion of necessary work within a short period of time.  
Education and Training
Bachelor of Science, Community and Human Services 2013 Empire State College Saratoga Springs, New York , United States
Psychology Alfred University Alfred , New York , United States Worked toward a Bachelor degree in Psychology until December of 2007 when I took a position as a Family Educator at Child and Family Resources which was not conducive to travel for schooling.
Associate in Social Science, General Studies 2004 Corning Community College Corning, New York, United States
Activities and Honors
Service Above Self recipiant in October 2014.
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