Eligibility Worker resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Enthusiastic professional eager to learn and ready to work in a results-driven position where versatile sales skills can contribute to the successful operations of the company. Reliable and friendly and able to work with little oversight and collaborate in team environments.
  • Computer proficient
  • Quick learner
  • Honest & Dependable
  • Bilingual (English/Spanish)
  • Self-Motivated
  • Results-oriented
  • CPR/First Aid Certified
10/2018 to Current
Child watch / Member Service Representative Young Mens Christian Association (YMCA) Long Beach, CA


  • Create a safe and supportive learning environment. Meet the individual and group needs of the children, as well as supervise children during play. Know emergency procedures, as well as resources such as emergency cards and medical forms. Behave as a role model illustrating YMCA philosophy and values. Proper clean up such as games/toys put away, tables washed and disinfected. Maintain punctuality, good attendance and appropriate attire.


  • Meet Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration;  and, basic computer entry. Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs
04/2018 to 05/2018
Data Entry Clerk AARP Long Beach , CA

Responsibilities include collecting and entering data in databases and maintaining accurate records of valuable company information. Demonstrate data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms. Transcribed data after verifying information to deliver projects with 100% accuracy.

08/2017 to 10/2017
Cashier Sales Associate Burlington Coat Factory Torrance, CA
  • Greeted incoming customers and provided personable and knowledgeable service. Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 50 lbs. Adhered to top-quality client servicing standards to promote overall satisfaction. Liaised with team members throughout the store to promote upkeep efforts. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Opened and closed the store, including counting cash, opening and closing cash registers.
10/2016 to 12/2016
Clerk Winchells Donut House Long Beach, CA Responsible for ringing up and preparing customer orders, taking payment by cash/credit/debit, and keeping a clean and orderly work area for next shift.

09/2016 to 12/2016
Deli Clerk Wal-mart Neighborhood Market Stanton, CA Responsible for preparing, slicing, wrapping, weighing, pricing, and merchandising the department's deli products. Deli products include deli meats, cheeses, salads, sandwiches, dips, gourmet and hot case items.
01/2016 to 09/2016
Insurance Eligibility Worker Convalescent Podiatry Care Lakewood, CA
Responsible for creating list templates of patients from 50+ convalescent homes spread throughout So-Cal. Creating lists included verifying every patients insurance eligibility before the DRs headed out to facilities and provided services. Experienced in back office duties, as well as experience answering high call volumes, expertly using fax machine, more than well-qualified in basic computer programs such as Microsoft Office, Excel, Word, and experience using the medical billing system known as Turbo.

10/2015 to 10/2016
Cashier PetSmart Signal Hill, CA Responsible for ringing up customer purchases, fielding customer service phone, boosted sales by promoting products and services that met Pet Parents needs. Made sure register was balanced and never short, set next shift up for success by tidying up work area and sales floor as needed.
Education and Training
High School Diploma Long Beach Polytechnic High School Long Beach, CA, United States
Available upon request.
This resume is created in 7 minutes.
Professional Summary
Committed and motivated Case Worker with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Committed and motivated Case Worker with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
  • Needs assessments
  • Schedule management
  • Deadline-oriented
  • Attention to detail
  • Spreadsheet development
  • Report analysis
  • Team building
  • Self-starter
  • Self-motivated
  • Team Player
Work History
Warren County Department of Human Services Eligibility Worker II | | January 2014 - Current
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Assessed client and delivered comprehensive case management services.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients, and conduct follow-up interviews.
  • Presented case history material for review and discussion with other staff members.
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
  • Evaluated and addressed individual client needs and concerns.
WWISCAA Case Worker | | November 2010 - December 2013
  • Customer Service
  • Provided detailed case management plans to aid clients in becoming self-sufficient in income management, job readiness, and education.
  • Performed daily office activities which included using the copy machine, faxing, answering telephones, and any additional duties assigned.
  • Provided LIHEAP assistance to low income families.
MS Department of Employment Security Veteran Service Representative | 1625 Monroe Street | March 2010 - August 2010
  • Customer Service
  • Maintained appropriate filing of personal and professional documentation.
  • Created presentations using Microsoft PowerPoint.
  • Assisted Veteran's with unemployment benefit claims.
  • Assisted with job search, employment opportunities and educational opportunities and training programs.

Gray Daniels Automotive Sales Associate | Yazoo City MS | June 2004 - March 2008
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Described use and operation of merchandise to customers.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Built relationships with customers to increase likelihood of repeat business.
Grand Gulf Nuclear Station Security Officer | Grand Gulf Rd. Port Gibson MS | March 1996 - May 2004
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Performed hands on searches and  X-ray screenings.
  • Screened all personal  and employees for weapons and contraband.
United States Army United States Army | United States | July 1992 - February 1995
  • Operated and maintained communications equipment.
  • Logged and filed classified documents.
  • Wrote office job descriptions and directives.
  • Sorted and routed incoming correspondence and messages.
  • Trained in the use of tear gas and explosives.
  • Expert in tactical and technical guidance.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
Bachelor of Science Business Administration Southern New Hampshire Univeristy Online, | Current
Bachelor of Arts Business Administration Alcorn State University Lorman MS
This resume is created in 7 minutes.
Professional Summary
To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company.
Word & Excel, PowerPoint, Outlook, QuickBooks, Citrix-Workforce Management, Kronos, Passport One Source, Meditech, Paragon, Teletracking, EPIC. Collections, Inventory Control, Merchandising, Auditing. Management Experience, Industrial Experience.
Work History
PACKAGE HANDLER, 10/2016 to Current
  • As a picker it is my job to pick merchandise from various pick locations to fill single and multi item orders using a handheld PDF gun, also complete re-stocking of merchandise to pick locations and picking orders for shipment.
MERCHANDISER, 05/2016 to Current
FEDEX Dublin, VA
  • As a package handler, my duties are to sort and separate packages for delivery from hydraulic conveyor belts.
  • Also, electronically scan and load packages to be delivered to various locations for Fed-ex ground truck deliveries.
  • As a seasonal Administration Assistant, I was responsible for QA issues including address corrections, repacks, etc.
Merchandiser, 04/2016 to 12/2016
  • I work at various retail stores and complete a variety of weekly duties at each including auditing, stocking and replenishment of new merchandise per planogram.
PRODUCTION WORKER, 11/2015 to 04/2016
ADECCO @ CORNING Christiansburg, VA
  • As a production worker, I inspected and preformed different test on automotive parts to check the quality of the parts for shipment.
FEEDER/PACKER, 06/2015 to 11/2015
  • As a Feeder/Packer I was responsible for loading product into machines to be date stamped, glued, folded etc.
  • Also, as a packer I was responsible for inspecting finished product and packing for shipment.
QUALITY INSPECTOR, 06/2014 to 10/2014
  • Quality inspectors are responsible for assuring that manufactured items are made and assembled correctly, and to government standards, safety regulations and customer satisfaction.
  • When production is completed, quality inspectors are responsible for a final in-depth inspection.
  • Quality inspectors find the faults in both materials and the manufacturing process.
  • Inspectors then make the required corrections necessary to ensure that only quality finished products are shipped out to customers.
CLINICAL ASSOCIATE, 03/2013 to 05/2014
  • As a Clinical Associate on PCU/CCU units of hospital; it was my responsibility to perform cardiac monitoring on all patients in the unit and to respond in a prompt and timely manner to any problems that may arise; track and log patients' status by the hour (i.e.: HR, BP, Heart Rhythm, O2 levels etc.) I also perform many clerical duties at the nursing station including; maintaining patient charts, breaking down charts, admissions, discharges, transfers.
ELIGIBILITY WORKER, 01/2011 to 07/2011
  • Essential functions of eligibility were to determine initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, explaining rights and responsibilities, and interpreting policies.
  • Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
  • Works as a liaison between county and hospital by working onsite with hospital staff to identify those patients in need of applying for Medical assistance.
ASSISTANT MANAGER, 05/2004 to 01/2011
  • Interviewed perspective employees, trained and coached part-time employees in their daily tasks.
  • Scheduling, tracked employee time.
  • Maintained payroll.
  • Opening and closing procedures of the store.
  • Customer service on a daily basis, addressing customer complaints and issues.
  • Straightening and detailing of the store.
  • Inventory.
  • Daily reports and auditing of store merchandise.
  • I have held several job titles and had many jobs duties while employed with the company.
  • My responsibilities in patient registration were to insure patient confidentially, verify insurance information, and obtain information regarding personal health and problems.
  • Maintain patient charts; record all pertinent data from outpatient procedures as well as emergency room services.
  • General office duties such as faxing, filing operating switchboard.
Cosmetology, 5/1995
Diploma: 5/1995
Associates Degree: Medical Assistant, AMERICAN NATION UNIVERSITY -
Medical Assistant
Diploma: Present
Occupational Licenses & Certificates
FASTTRACK- Phlebotomy Technician- National Certification: 5/2011
This resume is created in 7 minutes.
  • Superior management and organizational skills
  • Exceptional motivational and negotiation skills
  • Strong anyaltical and problem solving skills 
  • Excellent oral and written communication skills
  • Principles and procedures of record keeping and reporting
  • Calm under pressure
  • Analytical thinker
  • Mediation capability
  • Strong client relations
  • Exceptional communication skills
Work History
12/2010 to Current
Eligibility Work Supervisor Santa Clara County Department of Social Services San Jose, Ca
  • Review work for completeness, and adherence to established policies and regulations.
  • Monitor phone call volume in a call center environment.
  • Create phone coverage schedule. 
  • Provide guidance to subordinates in resolution of work problems. 
  • Ensure maintenance of high professional standards. 
  • Review and compare work performance and/or productivity of subordinate staff with established standards. 
  • Train and discipline as needed. 
11/2006 to 12/2010
Eligibility Worker I, II, and III Santa Clara County Department of Social Service San Jose, Ca


  • Explained public assistance qualification standards, policy and procedure to clients.
  • Assisted clients in completion of applications. 
  • Prepared case records related to client eligibility information and financial assistance received. 
  • Investigated and resolved client problems involving non-receipt of benefits. 
  • Referred clients in need of case work services to members of social security staff. 
  • Conducted interactive interview with applicants and obtained information on the applicant 

EW III- Application Assistance Intake Worker

  • Determined initial eligibility for all public assistance programs.
  • Explained rules and policies of programs to applicants based on State and Federal policies. 
  • Enforced program regulations. 
  • Conducted interactive interview with applicants and obtained information on the applicants household composition. 
07/2006 to 12/2006
Life Agent Aflac San Jose, Ca
  • Licensed by the State of California to sell life, accident, dental, and health insurance.
  • Previewed settled insurance claims to determine if payments and settlements were made in accordance with company practices and procedures.
  • Business to business marketing
  • Prospect for new bisiness during routine customer calls.
  • Ability to assess customer needs and make sales suggestions. 
06/2005 to 07/2006
Accounting Clerk CBSJ Financial Corporation San Jose, CA
  • Prepared and submitted customer invoices.
  • Prepared and coordinated deposit activities. 
  • Performed necessary account, bank, and other reconciliations.
  • Monitored customer accounts for nonpayment and delayed payment. 
  • Coded and entered accounts payable data. 
  • General accounts payable functions. 
09/2001 to 01/2004
Workers' Compensation Insurance Technician State of California Insurance Company San Jose, Ca
  • Examined and evaluated claims for payment of various workers' compensation benefits.
  • Approved or denied claims as appropriate; initiated payment actions and made adjustment to funds reserves as needed.
  • Investigated claims for compensability, potential subrogation and possible fraud.
  • Conducted activity checks and other reviews on permanent injury or death claims or on disputed claims.
  • Documented results of examination or investigation.

Evergreen Valley College

San Jose, Ca 

General Education

No Degree


Heald College 

Milpitas, Ca


No Degree


Willow Glen High School

San Jose, Ca

General Education Diploma