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Education
Bachelor of Arts : Mass Communications University of California, Berkeley Berkeley, CA, United States
Bachelor of Arts : Political Science University of California, Berkeley Berkeley, CA, United States
Professional Profile

A results-oriented business professional with over ten years experience in sales and dental management of multi-sites across the state. Continuously driving individuals to exceed goals with proven abilities in strategic planning, managing projects and improving efficiency of operations. Effective in team building and detailing project information to determine effective process for operations.

Skill Highlights
  • Multi site operations management
  • Denovo office planning
  • Staff development/training
  • Sales and Marketing
  • Leadership/communication skills
  • Team building and management
  • Microsoft Office Suite
  • Organized
  • Personal and professional integrity
  • Sound decision making
  • Strategic planning  
  • Cost reduction and containment
  • Special events planning
  • Hiring and retention
  • Accounting and financial analysis
  • Budget managing
Professional Experience
District Specialty Manager
June 2017 to Current
Smile Brands Inc Houston, Texas
  • Managing and growing specialty and orthodontic operations within three markets, with over thirty offices in Houston
  • Lead, mentor, and coach specialty teams and general teams on best practices suited for our business to achieve revenue of over $5M a year
  • Execute operational components that align with company vision, compliance, procedures and government regulations
  • Managing labor expenses by effectively managing patient scheduling and staff productivity
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Strategic planning with new initiatives in order to implement and increase patient growth, patient retention and monthly sales
Director of Operations
August 2014 to June 2017
Brident Dental and Orthodontics Houston, TX
  • Generate revenue by coaching ten business managers and ten practices in Houston and South Texas on effective prospecting and lead development strategies.
  • Overseeing the development and execution of denovo offices in new markets
  • Responsible for EBITA growth and stability.
  • Recruiting of Doctors, Specialists and Office Personnel.
  • Overseeing several offices and departments simultaneously, while listening, motivating, providing direction and feedback to assist in company and employee growth, retention, and revenue.
  • Develops short and long term plans for operations that are compatible with department and organizational goals.
  • Builds, develops, educates, and motivates a qualified and competent management team and supporting staff. 
  • Provides, monitors, analyzes, summarizes, and communicates financial and statistical information to management.
Business Manager
September 2009 to August 2014
Western Dental Services, Inc Livermore, CA
  • Managing and supervising the operations of busy high quality dental offices.
  • Overseeing two departments, while listening, motivating, providing direction and feedback to assist in company and employee growth, retention, and revenue.
  • Versatility working with analytical, financial data statements; including budgeting, financial plans, P&L.
  • Maintain a positive patient relationship through constant communication and the ultimate patient experience; customer service, to ensure that all patients leave satisfied.
  • Assisting and providing patient care by handling both orthodontic and general consultations, exceeding monthly and sales goals of $150,000 and above.
  • Providing sales of treatment plans, based on Western Dental and Brident diagnoses.
Annual Fund Team Leader
January 2007 to August 2009
UC Berkeley Berkeley, CA
  • Teach and mentor members new to the management team and provide training to new employees as a senior member of the Team Leader staff.
  • Played an integral role as senior Team Leader in raising a record-breaking $3.94 million for fiscal year 2007-2008, $3.5 million for fiscal year 2008-2009 and $3 million for the fiscal year 2006-2007.
  • Manage over 200 student callers: listen, motivate, provide direction and feedback, calculate statistics for lists, check and monitor caller statistics, while compiling a report of the day's accomplishments.
  • Created and edited calling scripts, trained callers on a variety of campaigns to connect with alumni, including: Reunions, Parents and Campus Units.
  • Maintain a positive donor relationship through pledge confirmation, provide donors with information when requested, ensure all donors are satisfied with the call.
  • Motivate and encourage students by also calling with them after massive training on new lists.
Annual Fund Student Fundraiser
March 2006 to Current
UC Berkeley Berkeley, CA
  • Collaborated in a team of over 40 in placing calls to Cal parents and alumni.
  • Raised a total of over $100,000 for the University.
  • Maintained excellent rapport with diverse populations while dealing with difficult prospects.
  • Negotiated with prospects to raise a maximum amount of funds, exceeding managers' expectations.
Languages
Bilingual, fluent in Spanish and English 
This resume is created in 7 minutes.
Professional Summary
Excellent customer service and marketing skills. Motivated and dedicated towards reaching my goals. Reliable, punctual and hard-working st all times. Enjoy helping customers find products to suit their needs. Energetic and outgoing with a drive to reach sales quota.
Skills
  • Extremely organised
  • Team leadership
  • Data management
  • Exceptional communication skills
  • Quick learner
  • Stong client relations
  • Proficient in cash management
  • Excellent time management
  • Active listener
  • Upselling techniques
  • Reliable and trustworthy
Work History
Store assistant 02/2014 to 10/2015
Candy Fashions South Africa
  • Put together fashion pieces and placed clothing in suitable places
  • Answered customer questions regarding store merchandise, department information and pricing
  • Organised store merchandise racks by colour, style and size
  • Led merchandise selection, pricing, planning, and marketing
  • Completed stock orders and managaed inventory levels


Retail assistant 02/2016 to 07/2016
All in One Discount Store Brighton
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Cleaned and organised the store
  • Allerted customers to upcoming sales events and promotions

Waitress 01/2016 to 06/2016
Waitress King William road
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted co-workers whenever possible.
  • Maintained complete knowledge of restaurant menu, including daily specials.


Face-to-face fundraiser 03/2016 to 07/2016
Apex Allaince King William street
  • Visited clients on-site to give benefit-orientated sales presentations
  • Responded to telephone and in-person requests for information
  • Collected and processed payments
  • Resolved customer concerns promptly to maintain satisfaction
  • Marketing the company's product in streets and shopping centres

Factory worker 08/2016 to 12/2016
Bellis fruit bars Phillip Hwy
  • Carried heavy boxes and many heavy objects
  • Operated on a line to ensure fast production
  • Used different machinery and help maintain it
  • Continuously cleaned around the workplace to maintain a hygienic work environment
  • Followed orders from supervisors and leading hands
  • Assisted team members with various tasks

Education
High School Diploma: 2015 Springs Girls' High School - South Africa
Certifications
  • Responsible Service of Alcohol
  • Barista Certificate
  • In the process of completing business diploma
Additional Information
  • Currently on student visa from South Africa
  • Availability: 20 hours/week
This resume is created in 7 minutes.
Professional Summary
I am a level-headed professional who remains calm and effective in extremely difficult and stressful situations. I am able to work in team situations providing input and leadership skills. I am able to provide great customer service and I go above and beyond expectations on normal day to day tasks. I am always dependable and consistent in my work and attitude.
Skills
  • CPR/First Aid certified
  • Patient-focused care
  • Trustworthy
  • Adaptable
  • Companionship and emotional support
  • Compassionate
  • Efficient and reliable team player
  • Committed team player
Work History
Housekeeper, 04/2013 to 08/2015
Baxter Park Inn Millinocket, Maine


  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Accepted accountability for all assigned building keys, master keys and access cards.
Professional Fundraiser, 03/2016 to 08/2016
Dial America Port Richey, Florida
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Consistently hit and exceeded sales goals.
Crew Member, 08/2016 to 02/2017
Dunkin Donuts Millinocket, Maine
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Verified that prepared food met all standards for quality and quantity.
Education
High School Diploma: 2013
Stearns High School - Millinocket, Maine
Certificate: Current
Penobscot Jobcorps - Bangor, Maine
Certifications
  • American Red Cross Adult First Aid and CPR
  • ServSafe 1 Year
  • Certified Nurses Aide
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Professional Summary

Highly skilled and innovative advocate with five years of experience delivering and supervising development projects for vulnerable adults and young people. Currently volunteering within a refugee organisation in Athens and looking to obtain supplementary and gainful employment as a teacher of English.

Skills
  • Program management
  • Non-profit management
  • Client and community outreach
  • Personable and trustworthy
  • Project design and development
  • Strong communication skills
  • Relationship building
  • Non-linear thinking
Work History
Trainee Teacher, 01/2017 to 03/2017
Language Institute, Chiang Mai University Chiang Mai, Thailand
Preparing and delivering English lessons to university students as part of a program of professional development towards TEFL certification.  Also observing other teachers' lessons to give them feedback, and; conducting private tutorials with students on an individual basis to supplement their learning.
Flourishing Minds Project Coordinator, 04/2016 to 12/2016
Look Ahead London

Flourishing Minds was a 9-month mental wellbeing pilot programme commissioned by Public Health in Tower Hamlets to (i) improve participant wellbeing; (ii) improve participant literacy in relation to mental health; (iii) decrease stigma/discrimination associated with mental illness.   

  • Liaised with local young people, expert professionals and people with lived experience of mental illness to coproduce a programme of sessions;
  • Devised an evaluation approach for the pilot with external evaluator;
  • Delivered programme of activities and interactive workshops to increase awareness of mental health and reduce the stigma associated with mental illness;
  • Produced a private screening of the documentary The Stranger on a Bridge at Genesis Cinema featuring a Q&A with film star and social media phenom Jonny Benjamin for World Suicide Prevention Day;
  • Organized creation of a three section mural painting with London Street Artist Marc Craig for World Mental Health Day – the event was attending by members of local council and a member of the GLA.
  • Cultivated social media presence across Look Ahead, personal and partner accounts resulting in hundreds of thousands of impressions and thousands of engagements.

Coproduction Officer, 06/2015 to Current
Look Ahead London

Responsible for the implementation and evaluation of the Look Ahead 3-year Coproduction Strategy.  Supporting Look Ahead's 100+ services to work together better with service users and wider partners, including local agencies and families and carers. 

  • Worked with customers to change and reshape Look Ahead's approach to support planning, recognising what is important to each individual and building on their interests, goals and aspirations;
  • Introduced person-centred training, support planning techniques and tools for all frontline staff, enabling them to facilitate, rather than direct, customers' support;
  • Conducted in-depth research into the attitudes young people at Look Ahead towards technology and how prepared young people, support staff, and managers are to have support digitised;
  • Developed smartphone application to host documentation, alert customers when actions are due and facilitate direct messages between customers, staff and central services;
  • Liaised with Connected Curriculum faculty at UCL to produce the app as part of a computer science modular course and at no cost to Look Ahead;
  • Coordinated with Choice and Control Offer across all services, and measure the difference they make to individual and service outcomes through our quality management systems; and
  • Managed the distribution, utilisation and evaluation of Spice Credits across the organisation - a time-based currency that service users earned for volunteering their skills and resources and could exchange for leisure activities.
Team Leader - Gateway Hostel, 10/2014 to 06/2015
Look Ahead London, SE1

Lead a team of eight support staff at a 116-bed hostel for young people aged 16-24.

  • Managed the housing and support budgets for the service and took leads on rent and arrears collection, building maintenance, monthly performance reports, and supervision of eight support staff; and
  • Founded local enterprise The Bare Necessities food cooperative, co-produced with residents, included grant funding, accountancy training, social media and branding. Key customers participated in a conference at Houses of Parliament to discuss food poverty in the UK.
Senior Support Worker - Joe Richards House, 10/2012 to 10/2014
Look Ahead London

Responsible for the safeguarding and development of a caseload for fourteen homeless adults at a hostel in Southwark.

  • Liaised with partner agencies including the local authority, police, probation, drug and alcohol teams, and hospitals to develop person-centered support; and
  • Responsible for the referral and assessments of new service users and for the day-to-day maintenance and procedures of the hostel.

Fundraiser , 01/2012 to 09/2012
Homeless Action Resource Project London
Member of the central team, forming relationships with faith groups in the local area and capturing regular funding and support from Christian, Jewish, Muslim and Humanist faith groups. Generated over £25k in direct and in-kind donations. 
Supporting Actor, 06/2008 to 06/2012
Ray Knight Casting & Casting Collective London
Supporting actor in 20 films, tv series and commercials Trance, X-Men and the Bill.
Telesales Agent, 06/2006 to 12/2007
Ant Marketing Sheffield
Up-sold electric utilities on behalf of British Gas. Honed key skills of cold-calling, asking for the order and handling objections. Consistently exceeded sales targets. 
Community Development

Transatlantic Partnerships

  • Created best-practices exchanges with the Larkin Street Youth Project (in San Francisco and London) and with the Teen Living Project in Chicago. Brought back support tools which are now feeding in to the development of new tools at Look Ahead.

UKESAD

  • Participated in the addictions symposium as a volunteer, coordinating the event and workshops for three consecutive years in London.

Advisory Boards

  • Tower Hamlets CCG - Named to Tower Hamlets technology advisory board to consult on their development of a new digital service for mental health.
  • SACRE - Participated on the Standing Advisory Council for Religious Education (SACRE), forming the curriculum for religious studies in the local authority.
  • Interfaith Dialogue - Member of the interfaith group, forging relationships across faith groups and captured funding for local homeless organization.
Education
Master of Arts: Philosophy and Religion, 2014
Heythrop College, Univerity of London - London
Bachelor of Arts: Philosophy and Theology, 2012
Heythrop College, Univerity of London - London
Volunteer work

Census Interviewer

  • Eight- week placement as a census interviewer, supporting vulnerable adults, in their own homes, to complete their census documents.

Befriender

  • Following the experience of working during the census, volunteered as a befriender for AgeUK, visiting elderly citizens in their own homes who otherwise had little-to-no other contact.

Care Home Assistant

  • Worked mornings at an old people's home, helping them to get dressed and serving breakfast.
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Professional Summary
Expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.  Experience supplying thorough, organized administrative support .
Skills

Excellent customer service skills; strong interpersonal and communication skills

Highly motivated self starter; able to work in team environments or independently

strong administrative and organizational skills;detail oriented

    Office technology skills

    ​Multi-line phone operation proficiency

Work History
Lobby Receptionist, 08/2015 to Current
Magen David Yeshivah Elementary School New York, United States
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Screened all visitors and directed them to the correct employee or office.
  • Maintained a clean reception area, including lounge and associated areas.
Teachers Assistant, 07/2015 to 08/2015
Otsar Family Services Inc. New York, United States
  • Managed, observed and evaluated  teachers
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Addressed behavioral and learning issues with parents and daycare management.
money fundraiser, 09/2013 to 06/2014
Yeshiva Torah Vodaath New York, United States

  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Initiated operations improvements to improve overall call center productivity.
Education
High School Diploma: 2014
Oz Vehador Bais Yaakov -
Teachers Certificate: Education, 2015
Nachlas Bais Yaakov - Jerusalem
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Professional Summary
Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills.
Skills
  • Calm under pressure
  • Composed
  • PowerPoint presentations
  • Excellent interpersonal skills
  • Crisis communication
  • Excellent media contacts
  • Superior verbal and written communication skills
Work History
01/2017 to Current
Marketing Communications Specialist Home Water Solutions Loveland, CO

  • Coordinated trade shows, media buying and planning, sales promotions and direct mail campaigns.
  • Provided feedback to all departments on brand consistency in outbound communications.
02/2006 to 09/2015
Customer Service Representative & Fundraiser Strategic Fundraising Inc 2295 Black Ave
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
1993
High School Diploma:
Eau Claire North High School - Eau Claire, WI