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Professional Summary

My diverse and unique experience has allowed me to learn the values of team work and effective communication. I was able to further develop these skills and apply project management skills in my most recent experience.  Furthermore, I was able to work closely with team members by utilizing strong critical thinking and problem-solving skills in a healthcare setting, as well as using data collection and extraction techniques to solve a problem.  I am excited to take these skills with me as I continue to gain knowledge, learn new skills, and begin my career in Health Information Management.

Education
Bachelor of Science: Health Information Management and Technology, 2019
 University of Wisconsin-Green Bay - Green Bay, WI
Transfer Student: General Studies Macomb Community College - Warren, MI
Skills
  • Electronic Health Record (EHR) Experience
  • Motivated self-starter
  • Data entry specialist
  • Microsoft Word, Excel, Powerpoint, Access
  • Complex problem solving
  • Advanced critical thinking
  • Team leadership
  • Lean principles knowledge
  • Conflict resolution ability
  • Strong presentation skills
Relevant Coursework
  • HIMT 445 - Application of Leadership & Management in Healthcare Technology 
  • HIMT 440 - Group Processes, Team Building and Leadership
  • HIMT 420 - Healthcare Systems: Project Management 
  • HIMT 340 - Ethical issues, Security Management and Compliance
Work History
ROI Specialist/ Veracity Case Coordinator, 06/2019 to Current
 MRO Corporation – Pontiac, MI
  • Kept accurate log of all requests for medical information and records
  • Reviewed charts and flagged incomplete or inaccurate information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Maintained accuracy, completeness and security for medical records and health information
  • As Veracity Case Coordinator, was able to maintain a two week turn around time for audit requests
Project Intern, 01/2019 to 04/2019
 Henry Ford Health System – Troy, MI

Project Description: Review productivity standard for record analysis, document imaging/scanning, release of information, and data entry.

Key Tasks:
I was able to identify the key areas where improvement was needed. This included a redesign of daily productivity spreadsheets that team members filled out daily. Making them more user-friendly, as well as implementing features to automate data extraction, helped improve the way data was collected and used. This allowed management to get better insight into how team members were performing.

Key Methods:
- Conducted interviews with team members and management
- Improved spreadsheet using Microsoft Excel
- Participated in team meetings and management meetings
- Conducted data analysis using existing data and new data that was collected from the new spreadsheets
- Creation of a data dashboard to help management visualize and understand the data being presented

Overall Results:
- Release of Information: 19% increase in productivity from January to February, sustained through March
- Data Entry: 54% increase in productivity from January to February, sustained through March
- Implementation of automated data extraction allow a time savings of 3 to 4 hours per week for management.
- Development of an action plan for the creation of a new productivity standard for paper chart requests processing.
Licensed Pharmacy Technician, 03/2017 to 04/2018
 Meijer Pharmacy – Clinton Township, MI
  • Worked as a team to accurately fill and dispense an average of 500-600 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Helped achieve pharmacy business objectives by increasing Sync Script patient participation by 60% percent.
  • Reconstituted oral liquids using precise measurements 
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Hand counted control medications, measured liquids and reconstituted antibiotics.
Internship, 05/2017 to 08/2017
 TechTown Detroit – Detroit, MI
I was privileged to be part of DTX 2017 ten week summer internship at Tech Town Detroit. My team and I were one of twelve startup teams selected to participate in a high intensity startup boot camp that focused on customer discovery and developing a minimum viable product.  Leadership, communication, complex problem solving, decision making, innovation and critical thinking are skills that I had to learn or develop throughout this experience.  
Early morning stock/placement team, 04/2016 to 03/2017
 Carson's – Charter Township of Clinton, MI
  • Responsible for unloading shipments that arrive 
  • Placement of clothing and products on the sales floor, following guidelines set by management 
  • Worked with loss prevention to implement theft deterrence measures such as clothing sensors as well as, inked sensors and/or auditory alarm sensors. 
  • Assist customers by directing them to the correct department 
Pharmacy Technician, 01/2015 to 01/2016
 Meijer Pharmacy – Roseville, MI
  • Worked as a team to properly fill and dispense an average of 500-600 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Reconstituted oral liquids.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
Pharmacy Technician, 07/2012 to 10/2014
 Kroger Pharmacy – Saint Clair Shores, MI
  • Properly filled and dispensed an average of 100-120 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories, including monthly controlled substance inventory checks.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
Fundraising Director, 2010 to 2012
 Professor Recycle Inc. – Saint Clair Shores, MI
  • Performed initial client assessment and analysis to begin assisting clients with fundraising events
  • Responsible for client outreach and event coordination 
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Recycled thousands of e-waste products in accordance with EPA regulations. 
Organizations
  • American Health Information Management Association (AHIMA) Member
  • Healthcare Information and Management Systems Society (HIMSS) Michigan Chapter Member
  • Registered Health Information Administrator (RHIA) Credential Anticipated Date - Spring 2019 
This resume is created in 7 minutes.
Summary
A leader who uses teamwork, critical thinking, and integrity to enhance patient satisfaction while providing vibrant solutions to meet the objectives of an organization. An effective communicator with the ability to provide administrate knowledge and team building experience to enrich operations.
Skills
  • Microsoft Outlook
  • Microsoft Word
  • SurgiNet
  • PowerChart
  • Adobe Acrobat
  • GE Centricity
Work History
Patient Care Coordinator, 01/2017 to Current
 Emory University Midtown-Otolaryngology Head & Neck Surgery – Atlanta, Georgia
  • Requests patient medical records, reports, imaging disks and pathology slides
  • Prepare patient charts for weekly tumor board meetings
  • Efficient in managing multiple doctors\' surgery schedules including OR block time
  • Provides on-going performance feedback, addresses problems, selects, orients, and trains employees
  • Instrumental in training new employees on the various Emory applications including GPR Centricity and Powerchart
  • Creates and implements training manuals used for on-boarding new employees, which includes written SOP for entire Department of Otolaryngology
  • Provides direction and leadership to ensure business office activities comply with policies and procedures
  • Pro-active involvement in anticipating staffing needs
  • Advocates and successfully implements change within department to improve efficiency/effectiveness of business and customer service, create process improvement teams related to enhancing the ideal patient experience
  • Leads meetings addressing specific operational issues and develops recommendations and action plans towards a resolution
  • Serves as a partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented
  • Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient\'s overall experience with Emory Healthcare
  • Works with patients and families to answer questions, provide emotional support, and resolve issues concerning the administrative coordination of care
  • Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner; including return visit coordination, and ancillary appointment scheduling
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Interpret and communicate new or revised policies to staff
Patient Services Coordinator I, 06/2016 to 12/2016
 Emory University Midtown-Otolaryngology Head & Neck Surgery – Atlanta, Georgia
  • Assured provision of office functions such as patient scheduling, reception duties, medical record preparation, regarding but not limited to patient demographics and third party payers, and all other necessary clerical and office functions.
  • Obtained and tracked authorizations
  • Scheduled patients for services(s) within established guidelines
  • With assistance of clinic supervisor, scheduled appointments reducing cancelations
  • Greeted and registered patients in a timely, professional and customer-focused manner
  • Validated accuracy of all information provided by patient
  • Explained outpatient policies and procedures and billing processes to patient
  • Notified clinical staff of patient readiness
  • Monitored patient waiting time, assuring that patients do not experience a wait for care
  • Collected patient co-payment and related fees for supplies and services and provided receipts
  • Maintained all necessary functions of co-pay and related fee transactions, including co-pay log/deposit slip, collection and safe storage of monies, transmission of log with receipts to accounting
  • Sorted and distributed faxes, e-mail, memos, and informational materials according to clinic guidelines
  • Ensured appropriate functioning of all front office equipment
  • Participated in training and cross training of all staff
  • Adhered to policies regarding infection control, risk management, HIPAA and corporate compliance
Sales Develop Representative, 01/2016 to 04/2016
 Saia LTL Freight – Johns Creek, Georgia
  • Qualified, generated interest, and secured commitment to a meeting with a Saia sales representative
  • Contacted provided target companies via telephone cold calling
  • Adapted communication style to the target audience
  • Conducted a needs analysis with LTL freight shipping decision makers to determine if target companies are qualified prospects based on inside sales management\'s defined criteria
  • Logged, tracked, and provided disposition for each qualified lead sent to sales representatives
Education
Bachelor of Science: Exercise Science, December 2015
 Kennesaw State University
Exercise Science
Leadership Experience
  • Divisional Practice Council Chair
  • 11/16 - Current
  • Uses data to implement new processes and team building exercises to engage employees and boost department culture
  • Successfully improved employee engagement through various team building exercises including fundraisers and off-site events
​
Additional Information
This resume is created in 7 minutes.
Summary

Innovative program director and servant leader with over 20 years experience in early childhood education looking to join a growing organization as part of the Executive team. Excellent communication skills. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Possess a strong commitment to education and a track record of developing teachers and building teams. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Skills
  • Early childhood education
  • Non-profit administration
  • Employee training & development
  • Conference & event planning
  • Performance evaluations
  • Organizational skills
  • Critical thinking skills
  • Preschool management software expertise
  • Self-directed nature
  • Team building & collaboration
  • School culture
  • Interpersonal communication
  • Fiscal Planning
Experience
Director Sep 2002 to Current
 Harbour Pointe Christian Preschool － Mukilteo, WA
  • Manage teaching staff from recruitment to on-boarding and development.
  • Manage student admission process including student recruitment, orientation and registration procedures to maintain minimal vacancy factors.
  • Interact positively with students, families and staff to harmonize conduct expectations.
  • Develop and implement high impact curriculum in accordance with state instructional standards.
  • Prepare annual budget, manage finances and school operations. 
  • Plan multiple conferences including committee coordination, venue selection, agenda development, speaker recruitment and onsite logistics.
  • Maximize employee retention & teacher performance by creating positive work environment and providing continuing education.
  • Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
  • Provide encouragement and positive feedback while mentoring directors through ELEA Boot Camp.
  • Manage all aspects of fundraising events and activities in coordination with school board of directors.
  • Create professional business presentations.
  • Write standard operating procedures.
Coordinator of Schools Nov 2011 to Aug 2018
 Trinity Lutheran Schools － Mukilteo, WA
This position was a part-time (20%) addition to the Director position until each church became separate recognized congregations of the ELCA.
  • Oversaw operations of three schools in two locations with 40 employees and 300 students.
  • Responsible for all human resource management including policy creation and enforcement, performance management, disciplinary actions and resolution of personnel matters.
  • Advised managers on organizational policy matters and recommended needed changes.
  • Liaison between Board of Directors and employees: addressed questions, interpreted and administered contracts, and helped resolve work related issues.
Early Childhood Teacher Sep 1998 to Sep 2002
 Harbour Pointe Christian Preschool － Mukilteo, WA
  • Created and implemented developmentally appropriate curriculum that addressed all learning styles.
  • Maintained a child friendly environment with access to outdoor activities.
  • Identified early signs of emotional, developmental and health concerns in students and discussed options with parents-referred as appropriate.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Developed professional relationships with parents, directors, teachers and therapists.
  • Collaborated with colleagues to develop new classroom projects and themes.
Education and Training
Bachelor of Science, Education 1990 University of Wisconsin-River Falls － River Falls, WI, USA
Activities and Honors
Evangelical Lutheran Education Association (ELEA) September 1998-current
Region 1 Treasurer March 2017 - current
Region 1 Conference Presenter April 2017 - current
Boot Camp Mentor April 2015 - February 2018
Boot Camp Presenter April 2016 - February 2018
National Conference Presenter February 2014
Leadership Launch
Executive Board Member August 2016 - June 2017
Advisory Council Member June 2017 - June 2018
Mentor August 2016 - current
​
Lutheran Schools Association (LSA)
LSA Conference Presenter November 2014
 
2016 ELEA National Early Childhood Director of the Year
This resume is created in 7 minutes.
Related Work Experience
04/2018 to Current
Communications Coordinator Habitat for Humanity Portland/Metro East Office － Portland, OR Contract position thru June 2018. Write compelling content that can be shared on multiple social media platforms. Utilize videography, photography, and storytelling to help implement the social media plan. Travel to different build sites in to conduct interviews with homeowners, builders, & volunteers.
08/2015 to Current
Writer/ Content Creator Luckyalexandra.com － Portland, OR Previous clients include: Travel Oregon, Ruffwear, Cairn, Backcountry.com, Visit Santa Barbara, & AllTrails. Provide blog writing, content creation, social media promotion, gear testing, and/or brand ambassadorships. Provide media that is a source of inspiration for everyday people looking to have an authentic outdoor experience. 
10/2015 to 07/2016
Data Manager Our Oregon - A Better Oregon Campaign － Portland, OR

Promoted to Manager from Administrator and successfully qualified the A Better Oregon campaign for the November ballot. Responsible for hiring and managing 8 data administrators and 5 volunteers. Established a data entry and tracking system for the campaign, coordinated team meetings and reported all staff petition sheets monthly to the Secretary of State. 
04/2015 to 07/2015
Development Assistant Color Outside the Lines － Portland, OR Temporary position assisting CEO with growth and development of small non-profit that works with foster children and at-risk youth. Built partnerships within the community beneficial in helping grow the organization and help plan summer fundraising event. Wrote press releases and developed a PR database.
08/2013 to 07/2014
Community Outreach Coordinator Lupus Foundation of America － Salt Lake City, UT Identified and developed local partnerships and maintained an up-to-date database of public relations contacts. Drafted press releases, managed volunteers, and collaborated with the Development Director with overall planning, organization, and fundraising for events.
05/2012 to 09/2012
Youth Program Intern International Rescue Committee － Salt Lake City, UT Collaborated with the youth program coordinator on overall scheduling, curriculum, and program development of IRC's 12-week refugee youth program session. Communicated weekly with various community supporters to help inform the refugee community on different community programs. 
Education
May 2013
Bachelor of Science: International Studies & Political Science University of Utah － Salt Lake City, UT

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