Project Description: Review productivity standard for record analysis, document imaging/scanning, release of information, and data entry.

Key Tasks:
I was able to identify the key areas where improvement was needed. This included a redesign of daily productivity spreadsheets that team members filled out daily. Making them more user-friendly, as well as implementing features to automate data extraction, helped improve the way data was collected and used. This allowed management to get better insight into how team members were performing.

Key Methods:
- Conducted interviews with team members and management
- Improved spreadsheet using Microsoft Excel
- Participated in team meetings and management meetings
- Conducted data analysis using existing data and new data that was collected from the new spreadsheets
- Creation of a data dashboard to help management visualize and understand the data being presented

Overall Results:
- Release of Information: 19% increase in productivity from January to February, sustained through March
- Data Entry: 54% increase in productivity from January to February, sustained through March
- Implementation of automated data extraction allow a time savings of 3 to 4 hours per week for management.
- Development of an action plan for the creation of a new productivity standard for paper chart requests processing.

• Worked as a team to accurately fill and dispense an average of 500-600 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Helped achieve pharmacy business objectives by increasing Sync Script patient participation by 60% percent.
• Reconstituted oral liquids using precise measurements 
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Hand counted control medications, measured liquids and reconstituted antibiotics.

• Responsible for unloading shipments that arrive 
• Placement of clothing and products on the sales floor, following guidelines set by management 
• Worked with loss prevention to implement theft deterrence measures such as clothing sensors as well as, inked sensors and/or auditory alarm sensors. 
• Assist customers by directing them to the correct department 

• Worked as a team to properly fill and dispense an average of 500-600 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Completed new and updated patient profiles, including lists of patient medications.
• Reconstituted oral liquids.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Efficiently operated cash register and handled cash, checks, and charge transactions.

• Properly filled and dispensed an average of 100-120 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories, including monthly controlled substance inventory checks.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Completed new and updated patient profiles, including lists of patient medications.
• Efficiently operated cash register and handled cash, checks, and charge transactions.

• Performed initial client assessment and analysis to begin assisting clients with fundraising events
• Responsible for client outreach and event coordination 
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Recycled thousands of e-waste products in accordance with EPA regulations.