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Professional Summary
Highly organised Personal Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • Excellent customer service skills
  • Friendly and helpful 
  • Self motivated and reliable
  • Excellent personal presentation
  • Professional phone etiquette
  • Excellent commnication skills
  • Strong time management skills
  • Keen eye for detail
  • High level of organisation skills
  • Social media knowledge
Work History
PERSONAL ASSISTANT Alliance Broking Pty Ltd - Nerang Gold Coast, QLD 06/2016 - Current
  • Answered a high volume of phone calls and email inquiries.
  • Coordinated staff events and team lunches regularly.
  • Receiving, sorting and distribution of mail daily
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Filed paperwork and organized computer-based information.
  • Sourced and ordered office equipment and supplies.
  • Built strong, trusting client relationships 
  • Set up and managed social media platforms including Facebook page and Instagram using Canva as one of the main tools to create posts
  • Wrote quarterly newsletters sent out to clients 
ASSISTANT MANAGER Nursery School - Chorley, England 01/2013 - 01/2015
  • Demonstrated proficiencies in telephone and front desk reception within a high volume environment
  • Performed administrative support tasks such as report writing, data entry, reviewing and answering correspondence, filing and maintenance of records
  • Meeting and greeting parents and professionals on a daily basis
  • Responsibility for Health & Safety.
  • Opened and properly distributed incoming mail.
  • Coordinated committee meetings, including schedules and information preparation and distribution.
  • Screened all visitors and directed them to the correct employee or office.
OUTREACH WORKER Children's Centre - Chorley, England 01/2005 - 01/2013
  • Conducted therapeutic individual and family therapy sessions.
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Ran individual therapy and family therapy sessions for children ages 0 to 7.
Education
Bachelor of Arts: Early Years Leadership Edge Hill University - 2014
 Early Years Leadership
Foundation Degree: Early Years University of Central Lancashire - England, United Kingdom 2012
 Early Years
NVQ Level 2 in Children's Learning and Development : Runshaw College Euxton Campus - Euxton, England, United Kingdom 2005
7 GCSE's In various subjects Including Maths & English : Holy Cross Catholic High School - England, United Kingdom 2004
Hobbies
Yoga
Reading
Swimming
Walking
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Professional Profile

Objective: Use the following skills to contribute to the success of the Ombudsman of Ontario 

  • Reporter, writer, producer at CTV News, daily news and investigative stories
  • Superior verbal and presentation skills
  • Extensive experience designing story investigations from start to finish
  • Ability to research, fact-find, and prepare for the examination of complex topics 
  • Experience writing high-quality, objective reports and correspondence 
  • Ability to assess potential investigative barriers and recommend practical solutions
  • Skilled interviewer accustomed to talking with hostile subjects and those under stress
  • Ability to reviews and analyze evidence, including identification of any legal/regulatory issues
  • Ability to recommend appropriate steps of action after assessment of evidence 
  • Creative thinker who brings an original approach to managing problems and issues 
  • Organized and deadline driven
Action-oriented with years of experience completing tasks accurately and on-time in a high-stress environment. A life-long learner and avid reader.   
Professional Experience
Freelance Journalist 04/2018 to Current Al Jazeera Media Network Toronto, On
Provide editorial support, phone interviews for breaking news events.  
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Policy Analyst 01/2017 to 05/2017 Environment and Climate Change Canada Toronto, On
Reviewed and analyzed trends and impacts of events relevant to the work of the ministry.  Attended meetings, prepared briefing notes and reports for the Ontario Regional Director's office.   
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Information Officer 09/2016 to 01/2017 Indigenous and Northern Affairs Canada Toronto, On
Prepared communications for the department including Question Period Cards, Media Lines, Media Responses, Social Media Submissions, and Ministerial Event Messages. Worked directly with Federal Minister and executive services as required. Crafted stories for in-house Express magazine and Ontario Bulletin. Received awareness training specific to Indigenous, Metis and Inuit communities. 
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Project Manager: Communication Outreach 04/2016 to 03/2017 WiN-Canada Toronto, On
Created speakers' clearinghouse database for Women in Nuclear.  Booked speaking engagements for WiN-Canada members wishing to interest girls in STEM subjects. Prepared remarks and visual presentation materials for speakers.  Provided on-site support at events.
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Research Assistant 01/2015 to Current Royal Military College of Canada Kingston, ON
Assist in research, writing, and editing academic papers on various topics for the director of the Centre for Security, Armed Forces & Society, Political Science Department. Adhere to strict report-writing guidelines.  
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Media Consultant 09/2010 to Current Carolmedia.com Toronto, On
Provide training and coaching to reporters and professionals wishing to improve their communication and presentation skills. Design customized crisis communication and conflict resolution plans. 
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Journalist, Manager 06/1987 to 11/2014 CTV News Toronto, On
  • Television Segment Producer - 3 yrs - Wrote and produced 5-minute segments for all-news channel including finding insightful guests to discuss current events. Researched a wide variety of issues, provided background information and questions for anchors. 
     
  • Live Assignment Desk Editor - 13 yrs - Evaluated competing stories for daily live broadcast.  Assigned staff and technical resources required to sustain live news coverage within budget. Configured logistics for multiple concurrent events and managed people and resources to avoid burnout during long-term events coverage.   
    •   
  • Reporter - 1 yr - Determined relevant Toronto stories for a national audience. Researched, wrote, edited, and reported multiple on-air stories daily for all-news channel.  

  • Associate Toronto Bureau Manager - 3 yrs - Managed CTV's largest bureau. Directed union and non-union staff in a fast-paced, stressful environment. Worked with Dale Goldhawk Fights Back investigative unit. Managed crises with a focus on non-negotiable deadlines.  

  • Field Producer/ CTV National News Reporter - 5 yrs - Reported for CTV National News as required. Produced stories for other reporters.                                                                                       

  • Presentation Producer/Writer/Tape Producer - 5 yrs - Developed, produced and directed graphic productions for CTV National News. Wrote stories and produced videos for National News and Canada AM.

Education and Training
M.A: Journalism 1987 Western University, Ontario
B.A: Political Science 1986 University of Waterloo
The Legacy of Residential Schools in Canada 2016 Native Canadian Centre of Toronto Toronto, ON, Canada
The two-day course examined the Truth and Reconciliation Commission and the Canadian Government's longtime "aggressive assimilation" policy requiring indigenous children to be separated from their parents and forced to live in boarding schools. Indigenous teachers and survivors discussed the legacy of residential schools and their continuing impact on Indigenous communities today.  
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Missing and Murdered Indigenous Women in Canada 2016 Indigenous & Northern Affairs Canada Toronto, On, Canada
Indigenous female elders discussed the historical treatment of indigenous women by the Canadian Government including the 1876 Indian Act, which denied women the right to possess land and marital property. Speakers talked about the loss of standing for women in their communities and the abuse and murder of Indigenous women. 
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Sensitivity Training CTV News Editorial Boards 1 Toronto, On
Frequent training for staff that addressed a variety of social issues including:
  • The Transgender Community
  • The LGBQ Community
  • Toronto's Black Community
  • People with disabilities
  • Toronto Police
  • Refugees to Canada
  • Canada's ageing population
  • Politicians from all levels of government 
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Social Media and Your Career 2014 CTV News Toronto, On
The seminar reviewed the appropriate use of social media for journalists. It reinforced the pitfalls of revealing personal opinions and professional information on any social media account.  
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Motivation, Teamwork & Conflict Resolution 1996 Professional Development Retreat Barrie, On
Two-day training course emphasized maintaining a positive attitude while working under pressure. Topics included dealing with difficult people and conflict resolution.  

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Professional Summary

General hospitality work is what I have mostly been involved in, but am open to new career opportunities.

I hold a valid Manual Drivers license in the state of QLD and hold access to a vehicle


Since studying my Certificate III in Hospitality in 2015, I have been given the opportunity to work in cafes and health bars, restaurant as well functions at the Royal National Agricultural and Industrial Association of Queensland (RNA).
In all jobs previously worked customer service plays a large role, and is something I commit myself to highly. Self presentation and presentation of a business is always important and with different jobs I have received uniforms which I wash(ed)/took care of and dress codes which I always strive to follow. I have commonly found myself working in fast paced environments and work places, which I find myself able to deal with well.

Skills

Personal qualities and traits that could benefit my work associates and workplace are;

  • Attention to detail
  • Strong client and customer relations
  • Highly willing to learn new skills, quickly taking in new information both practical and theory.
  • Strong team worker as well as being able to efficiently work independently.
  • Extremely organised
  • Excellent communication skills such as being able to work through communication barriers.
  • Trusted key holder
Work History
Customer Service Representative Apr 2017 - Current
Sunshine Kebabs Cleveland, QLD

Throughout my dedicated time of working at Sunshine Kebabs, every day is a learning experience in the area of customer service, food preparation and the hospitality in general. The tasks I perform on a full-time basis include;
This store is very busy most days and holds regular customers.
Each working day is an opportunity to better myself in areas such as customer service and food preparation.

  • Being trusted with keys in order to independently open and close the store, laying out salads and turning on/off appropriate machinery, fridges and lights.
  • Confidently work in a fast paced environment, for long periods of time.
  • Preparing salads, sauces, meats etc (general food preparation needed) using appropriate machinery, knives, chopping boards, clean and safe equipment and utensils to a health and safety standard.
  • Answering roughly 15 calls a day to take food orders and place food and drink orders.
  • Serve customers, handle cash and cards while using a cash register as well as an eftpos machine.
  • Full kitchen and store clean down at the end of the day.
Cafe Worker Jan 2016 - Apr 2016
Badminton Brew Mount Gravatt East, QLD
 My job position required to perform tasks such as
  • Open and close the shop.
  • Prepared food and beverages.
  • Accept payments through use of a cash register and eftpos machine.
  • Serve hot and cold beverages, food and drink.
While attending to this job, I received a small amount of barista training on a coffee machine.
Reason for leaving this job were to attend to other more important studies and commitments at the time.
Education
Certificate II & III: Hospitality 2015
TAFE Queensland Brisbane, South Bank South Brisbane, QLD, Australia
Over a six month period, I completed the studies of a Certificate II in Kitchen Operations, Certificate III in Hospitality and a Responsible Service of Alcohol.
Certificate III: Digital Photography 2016
TAFE Queensland Brisbane, South Bank South Brisbane, QLD, Australia
During a 18 month course I studied digital photography and design, use of photo editing programs etc, allowing me to gain a Certificate III in Design Fundamentals.
Certifications

Certificate II in Kitchen Operations. Completed in 2015 at the TAFE institute South bank, Brisbane.
Certificate III in Hospitality. Completed in 2015 at the TAFE institute South bank, Brisbane
Certificate III in Design Fundamentals (Digital Photography). Completed in July 2017 at the TAFE institute South bank, Brisbane.

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Professional Summary
Driven, resourceful recent graduate with academic and professional background in customer service, operation logistics, and community outreach. Skilled in developing relationships and providing exceptional service experiences. Ability to establish priorities and meet challenges head-on. Organized, efficient and always willing to go the extra mile.
Skills
  • Goal-oriented
  • Reliable
  • Organized
  • Team player
  • Self-motivated
  • Strong client relations
  • POS systems knowledge
  • Exceptional communication skills
  • Project management
  • Relationship building
Work History
Fan Development Representative 05/2017 to 05/2018
Minnesota Wild Hockey Club, LP – Saint Paul, MN

New Business Development Account roles:

  • Set up new accounts, established customer credit, and set up payment methods. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Recorded prospect contact information in CRM, TicketMaster, MyWildAccount, and Archtics.Documented all customer inquiries and comments thoroughly and quickly.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy in weekly planning sessions.

Fan Relations Account Executive roles:

  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives.
  • Promoted the Minnesota Wild Hockey Club and the State of Hockey brand through in the local community from internal and external events.Consistently deliver high-level of customer service to clients helping provide world-class service.
Land Sport Guide Sight Lead, Team Development Facilitator 02/2016 to 06/2017
U.S. National Whitewater Center – Charlotte, NC

Land Sport Guide Sight Lead

  • Conduct team development programs and lead groups safely and efficiently through a series of challenging activities.Mentor team members, identify lapses, and conduct training to equip staff with instructional knowledge in order to build a highly skilled department. 
  • Communicate with a diverse group of participants, co-workers, and supervisors in a clear and effective manner. Work a flexible and sometimes demanding schedule including weekends and holidays. Actively engage in promoting a healthy and active lifestyle. Facilitate interactions between the internal team and management for the overall success of the organization.

Team Development Facilitator

  • Conduct team development programs while being able to relate/work with diverse populations of participants and staff. Strong comfort in speaking with both small and large groups to provide clear and concise safety/activity instructions.
Business Development Representative 08/2015 to 01/2016
BMW - Hendrick Luxury Group – Charlotte, NC
  • Generate appointments from inbound calls, Internet leads, follow up on customer visits to drive traffic for sales/service departments.
  • Make outbound follow-up calls to existing customers via phone and email.Handle prospect calls and convert them into sales, overcome objections of prospective customers.
  • Log, track and maintains customer contact and contact records. Identify customer service issues, appropriately communicate brand identity, provide any other type of needed support and other assigned duties.
  • Coordinates daily with Service Managers, Advisors, Team Leads in the Southeast Region for Hendrick BMW/Mini, Hendrick Northlake, Rick Hendrick BMW/Mini, and Mini Mall of Georgia Service
Outreach Specialist, Regional Caseworker 01/2015 to 07/2015
American Red Cross, Service to the Armed Forces – Charlotte, NC
  • Provide assistance for military, veteran and community events. Answer questions in public forums or face to face formats about programs/services we provide, as well as additional information referrals to military and community resources for 47 counties in the Western North Carolina Region.
  • Maintain professionalism and conduct as states in Red Cross policy.Generates and interprets system reports related to Military Family Case Management, adhering to SAF policies and procedures for meeting performance standards.
  • Successfully completed requires national training and locally developed orientation. Report directly to Regional SAF Officer to provide assistance with office projects, updating Volunteer Database, scheduling Outreach Orientation events, coordinating Local Chapter Area Meetings, and other assigned duties.
Event Management Intern, Student Marketing Assistant 01/2012 to 01/2015
University of South Florida Athletics Department – Tampa, FL

Event Management Intern

  • Manage game day operations for athletic and external events, which include the pre-game set-up, post-game breakdown and in-game coordination. Created all USF Athletics credential requests in all sports. Coordinated all scheduling and conversions for the Big East Room and Hall of Fame Area.
  • Assisted with creating Game Day packets. Updated operations manuals. Submitted final Athletics Calendar to Director of Athletic Events and Championships.
  • Promoted to Intercollegiate Athletics Intern for Summer 2012, a temporary student paid position working 20 hours per week, based off evaluated work performance with USF Athletics.

Student Marketing Assistant

  • Implement all marketing and promotional efforts for assigned sports including the development of printed materials(i.e. posters, schedule cards, season ticket brochures, etc.). Cultivated and managed relationships with key clients, vendors and community partners. 
Education
Master of Science: Sports Leadership and Administration September 2015 - December 2017 Northeastern University - Boston, MA
  • Selected participant in International Field Study Experience (IFSE) program for Summer 2017 in Tuscany, Italy. Worked as an international consultant to solve business sustainability issues for Italian/American companies. 
Bachelor of Science: Sport Management major, Communications minor August 2009 - May 2012 The University of Tampa - Tampa, FL
  • Involvement with Tampa Bay Lightning, Tampa Bay Rays, Tampa Bay Buccaneers, Tampa Bay Sports Commission, University of South Florida Athletics, multiple NCAA Championships, as well as events for Disney and ESPN. 

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