Outreach Worker resume examples

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Skillful Outreach Worker resume

GRISELA BORGE
Professional Objective

To acquire a challenging and rewarding position as a Receptionist utilizing my outstanding customer service skills, ethical work practices, and compassion to add value and growth to Brookdale Senior Living. Seeking position with career growth potential.

Skills
  • Outstanding customer service skills
  • Organized and detail oriented
  • Cross-selling
  • Managing multiple projects
  • Word and Outlook experience


  • Bilingual and Biliterate (Spanish)
  • Complaint handling and solution oriented
  • Office support (phones, faxing, filing)
  • Dedicated team player
  • Compassionate
Work History
Caregiver, 09/2016 to Current
In Home Supportive Services San Bernardino, CA
  • Respond appropriately to the physical, emotional and developmental needs of patient.
  • Help patient move in and out of beds, baths, wheelchairs and automobiles.
  • Schedule and accompany client to medical appointments.
Customer Service Representative, 02/2018 to 07/2019
Rialto Animal Hospital Rialto, CA
  • Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
  • Over the counter sales and financial transactions.
  • Provided assistance to DVM's and technicians assistance when needed.
  • Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Activities Assistant, 09/2017 to 02/2018
Brookdale Senior Living Loma Linda, CA
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Ensured all visitors signed guest check-in forms.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system and directed calls accordingly.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received and routed business correspondence to correct departments, staff members, and residents.
  • Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
  • Engaged residents through events, small groups and personal attention.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
Receptionist/Local Outreach Administrative Coordinator , 02/2015 to 05/2016
Water of Life Community Church Fontana, CA
  • Effectively managed a high volume of inbound calls by providing information and directed calls.
  • Greeted individuals entering organization.
  • Maintained knowledge of staff movements in and out of organization.
  • Provided clerical support for special projects.
  • Addressed and resolved complaints with empathy and professionalism.
  • Maintained Director's calendar and appointments.
  • Monitored employee and volunteer work.
  • Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Oversaw facilities and maintenance responsibilities.
  • Determined our guest's needs and assisted accordingly with compassion.
Lead Massage Therapists/Manager On Duty/Sales Associate , 07/2007 to 12/2014
Massage Envy Upland Colonies/Massage Envy Spa Claremont Upland/Claremont , CA
  • As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
  • Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
  • Assisted in the hiring process of top massage therapists.
  • Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
  • Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
  • Sold memberships and provided thorough knowledge of products and promotions.
  • Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
  • Provided excellent customer service to members and guests.
Education
Massage Therapy Certification: 2006
Bryman College - San Bernardino, CA

High School Diploma: 2000
Rialto High School - Rialto, CA
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Job-winning Outreach Worker resume

RONNICA WALKER, RN BSN
Professional Summary

I am seeking a position in the healthcare field as an RN licensed in Texas with an evidenced-based practice and strong clinical skills. Enthusiastic RN with excellent people skills and dedicated work ethic.

Skills
  • Evidence-based practice
  • Patient evaluation/intervention
  • Strong clinical judgment
  • Patient/family focused
  • Problem resolution capability
  • Professional bedside manner
  • Venipuncture/blood draw expert
  • Charting and clinical documentation
  • (Word, WordPerfect, etc), Microsoft Word, Excel, Powerpoint, access, and Photoshop
Work History
Registered Nurse VN-0610-01 07/2018 to Current
Doris Miller VA Medical Center Waco, TX
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom re-occurrence
  • Administered medication to patients according to facility protocols
  • Developed healthcare plans for individuals and families
  • Strong leader for nursing personnel assigned to the unit/shift
  • Established and maintained effective communication with physicians, patients, family members, hospital staff, administration, and management
  • Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education
  • Evaluated and completed Minimum Data Set (MDS)for patients at the designated time frames
  • Participated in weekly Interdisciplinary team meetings
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives
Licensed Vocational Nurse 06/2013 to 07/2018
Doris Miller VA Medical Center Waco, TX
  • Assist veterans residing on the long-term care units with activities of daily living and medication administration
  • Completed all daily living tasks to enhance the quality of life of elderly patients
Outreach Worker-LVN 07/2012 to 05/2013
Waco-McLennan Health District Waco, TX
  • Assist Physician with care for clients with TB Disease and Latent TB Infection.Schedule follow up appointments
  • Conducted contact investigations
  • Made home visits to ensure medication was taken according to the "Directly Observed Therapy guidelines set forth by the Center for Disease Control
LVN 05/2011 to 04/2012
Allergy and Asthma Center WACO, Texas
  • Administer allergy skin tests, checking in patients, prescription refills, logging and dispensing sample medications, Initiating prior authorization requests and assisting the Physician with providing the best care for our patients
LVN 09/2010 to 03/2011
The Freeman Center WACO, Texas
  • Support and treat clients as they detox off of illegal drugs and alcohol.
  • Administer medications to ease the side effects of detoxing.
  • Assisted patients with daily functions.
LVN 06/2008 to 04/2010
Family Health Center WACO, Texas
  • To assist Physicians with care for our patients, scheduling appts, calling in prescriptions to local pharmacies, assisting patients with insurance problems regarding their medications and/or referrals, administering immunizations and checking Immtrac(the states registery for immunizations), and educating our patients on their specific disease processes.
  • Conducted mandated health screenings, physicals and special education assessments in Waco ISD schools and ensured external follow-up where required.
Personal Information
Driver's License Class C - Standard Driver's License
Education
Bachelor of Science: Nursing 2019 Texas Tech University Health Sciences Center - Lubbock, TX
  • Graduated Summa Cum Laude
  • Member of Sigma Theta Tau
Associate of Science: Nursing 2018 McLennan Community College - Waco, TX
  • Graduated Cum Laude
Associate of Arts: General 2016 McLennan Community College - Waco, TX
Certificate: LVN 2007 McLennan Community College - Waco
Languages
English - Excellent ( Read Write Speak )
Licensure

Registered Nurse- (Texas) Expiration October 31, 2020

Professional Organizations

National Student Nurses' Association

Honors and Awards
  • Texas Tech Health Sciences Center- Honors Graduate Summa Cum Laude (2019)
  • Texas Tech Health Sciences Center- President's List (2018)
  • Designated Preceptor for New Hires- (2016)
References

Tina Ward, RN                            Waco ,TX  254-723-3477

Angela Trotter, NP                     Waco,TX   254-715-2477


Thelda Jones RN (Instructor)     Waco,TX 254-424-1353

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Experienced Outreach Worker resume

Latachia Parker
Summary

Courteous  and accomplished company ambassador who builds lasting client relationships by supplying consistent and friendly service. To At-Risk clients and help them to strive toward a positive future.

Highlights
  • Punctual and reliable
  • Responsible driver
  • Perfect attendance record
  • Time management skills
  • Courteous and polite demeanor
  • Dependable and reliable  
  • Exceptional written and verbal communication skills
  • Parent-child conflict specialist
  • Regulatory advanced directives knowledge
  • Exemplary people management skills
  • Compliance and regulations
  • Safety protocols
  • Alternative Discipline Techniques
  • Family and children's programs knowledge
Objective

As a Youth worker I would work with young people aged 13-19, encouraging them, providing them with support and helping them to achieve their potential. The primary focus of youth work is on the personal, social, cultural and educational development of young people in the US

Experience
04/2017 - Current Delivery Driver Fed-Ex | Boston, MA
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Maintained solid connections with established customers to promote new products.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Collected and tracked customer payments to meet financial demands.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
09/2015 - 03/2017 Bus Monitor Town of Wellesley | Wellesley, MA
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
06/2014 - 06/2016 Driver New England Auto Delivery | Boston, MA
  • Maintained safe driving habits to protect property and general public on roadways.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Completed daily logs and issued papers to customers.
  • Worked with dispatch to update routes and inform customers of delays.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
07/2011 - 07/2014 Dental Assistant Watkin and Osorio | Boston, MA
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Took patients' blood pressure, pulse and temperature to record in patients' charts.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Laid out dental instruments and equipment before procedures.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Educated patients on treatment procedures and post-procedure home care.
01/2009 - 06/2011 Dental Assistant Boston Medical Center HealthNet Plan | Boston, MA
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and  equipment.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
11/2007 - 04/2008 Direct Care Worker Spectrum | Boston, MA
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
09/2001 - 06/2003 Paraprofessional Educator McKinely Vocational High School | Boston, MA
  • Cleaned and organized classrooms for maximum efficiency.
  • Prepared various types of classroom materials to support teacher plans.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Evaluated academic performance on homework, tests and special projects to determine accurate grades.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Illustrated an in-depth understanding of evidence-based techniques used to foster academic progress, social inclusion and critical thinking.
01/1999 - 08/2001 Direct Care Worker Hillside Shelter Care | Boston, MA
  • Worked with supervisory  staff to review cases and improve care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Developed strong and trusting rapport with each client to facilitate best care and assistance possible.
  • Monitored clients' progress to report necessary changes.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Education
2011 Dental Asstisting Kaplan Dental Assisting School | | Boston, MA, USA Coursework in Dental Hygiene Graduated Summa Cum Laude
High School Diploma: High School Youth Build Boston | | Boston, MA, USA
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