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BEHAVIORAL HEALTH PROFESSIONAL

 

Clinical Social Work | Clinical Supervision | Case Management

"Committed to helping individuals, groups, and families overcome  obstacles with the goal of holistically improving their emotional and physical well-being through support, collaboration, and evidence-based approaches."

Accomplished Licensed Clinical Social Worker, Board-Approved Clinical Social Work Supervisor, and Certified Case Manager bringing thirteen years of experience in outpatient, inpatient, integrated, community, state, non-profit, private, and managed care within behavioral health and medical settings. Competent in practice with various populations including children/adolescents, adults, and the geriatric community. Possessing in-depth knowledge of principles, methods, and procedures for assessment, diagnosis, treatment, and case management of individuals with acute, chronic, complex and/or co-morbid behavioral health and medical conditions. Successful integration and utilization of evidence-based practice including person-centered, cognitive-based, and other modalities, such as Motivational Interviewing and CBT. Qualified as a clinical social work supervisor and experienced in delivering clinical supervision to individuals and groups.  

  • Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders.
  • Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.Team-oriented with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.
  • Demonstrated track record of successfully working with diverse client populations in one-on-one and group settings.
Education and Training
Master of Social Work 5/2004 University of Houston, Houston, Texas Concentration in Behavioral Health
Bachelor of Social Work 5/2003 University of Texas, El Paso, Texas Cum Laude
Licensure, Certifications, and Languages
  • Licensed Clinical Social Worker (LCSW) Licensure in the State of Texas (#40199) - Active and Unrestricted  
  • Board Approved Clinical Social Work Supervisor in the State of Texas-Active and Unrestricted
  • Certified Case Manager (CCM) Certification #-Active  
  • NACI Background Screening Clearance-Active  
  • National Provider Identification (NPI) #199
  • Bilingual; fluently speaking, reading, and writing in English and Spanish
Core Competencies-

Case Management, Discharge Planning, Transitional Care, Care Planning, Consultation, HEDIS Measures, Interdisciplinary Care Approach, Integrated Care, Collaboration, Critical Thinking and Problem Solving Approach, Individual and Group Psychotherapy, Evidence-Based Practice, Person-Centered Theoretical Foundation, Motivational Interviewing, Cognitive-Behavioral Therapy, Mindfulness, Psychoeducation, Crisis Intervention, Treatment Planning, Biopsychosocial Assessments, Diagnostic Evaluations, Cognitive Status Assessments, Risk Assessment and Safety Planning, Adult & Geriatrics, Children & Adolescents, Severe and Persistent Mental Illness, Dual Diagnoses and Addictions, Developmental Conditions, Alzheimer's/Neurocognitive Conditions, Active Duty & Veteran Population, Domestic Violence, Sexual Assault, Trauma, Psychotropic Medications, Medication Reconciliation, Guardianship and Healthcare Directive Planning, Managed Care, End of Life Care, Clinical Supervision, Telebehavioral Health

Computer Technology

Microsoft Word, Excel, PowerPoint, Outlook, WebEx, Electronic Charting Systems & Navigation, Remote Work, Telehealth Platforms

Professional Experience
AbleTo Texas Therapist 11/2017 to Current
  • Conduct evidence-based therapy with clients who have a primary chronic medical condition and a secondary behavioral health condition through telehealth platform.
Board-Approved Clinical Social Work Supervisor in Texas 01/2014 to Current
  • Supervision of Licensed Master Social Workers (LMSWs) in pursuit of their clinical license from various clinical and integrated settings.
  • Conduct clinical supervision according to the State Board's code of ethics and the NASW's code of ethics.
  • Provide consultation, oversight, and guidance in the assessment, diagnosis, and clinical treatment of clients.
  • Problem-solving strategies, as well as the implementation of ethical and evidence-based approaches into practice.
  • Evaluate the supervisee's role and conceptual understanding of the treatment process and treatment planning.
  • Guide supervisee in the implementation and utilization of a theoretical base and social work principles to guide their clinical work with clients.
  • Case review of complex and high-risk cases and integration of risk assessment and safety planning measures.
  • Provide ongoing and final evaluations of the supervisee throughout the supervision period.
Health Net Federal Services El Paso, Texas MTF Case Management Liaison | Behavioral Health CM II 02/2018 to 04/2018
  • Behavioral Health Case Management and Care Advocacy with dependents (children and spouses) of Active Duty Service Members, as well as Retired Service Members from all military branches, who have behavioral health conditions and/or co-morbid medical conditions with complex care needs.
  • Assigned to William Beaumont Army Medical Center Regional Support Office and act as support to the MTF, Staff, and Beneficiaries assigned to the region.
United Healthcare Military & Veterans (Tricare West Region Contract) Behavioral Health Community Case Manager/Care Advocate-El Paso Market 12/2013 to 01/2018
  • Behavioral Health Case Management and Care Advocacy with dependents (children and spouses) of Active Duty Service Members, as well as Retired Service Members from all military branches, who have behavioral health conditions and/or co-morbid medical conditions with complex care needs.
  • Practice independently as the sole behavioral health case manager assigned to the Fort Bliss region and launched the program in the El Paso Market.
  • Mentor and train other case managers in various scopes that include working with the military population, the military health care system, Tricare System, and company-related responsibilities, such as documentation, protocols, and other internal work processes.
  • Provide services in a community setting and maintain a remote home office. Travel across the designated radius and conduct home visits as part of the service delivery process.
  • Establish and maintain collaborative relationships with Primary Care Clinics at William Beaumont Army Medical Center (MTF) and Fort Bliss. Interdisciplinary approach to the coordination of care.
  • Conduct Biopsychosocial Assessments and develop Plans of Care that identify care needs, short-term and long-term health goals, and outline necessary interventions.
  • Identify and help resolve psychosocial and systemic barriers to accomplishing this program goal. 
  • Maintain knowledge of behavioral health providers, resources, and services that are available in the community and at the MTF and provide referral information as needed.
  • Care Advocacy and education regarding TRICARE behavioral health benefits and facilitate the navigation of the available benefit coverage. Guidance in navigating the behavioral health system available in the community and Military Treatment Facility (MTF).
  • Provide psychoeducation regarding various behavioral health conditions, such as diagnoses, psychotropic medications, medication adherence, coping skills, specialty providers, etc.
  • Evaluate and address delays in care. Partner with Utilization Management Team to facilitate discharge planning at various levels of care.
  • Assess and interpret beneficiary needs, gaps, and requirements related to his/her disease condition. Address HEDIS measures for the overall healthcare of the client.
  • Consulting and collaborating with Medical Surgical Case Management colleagues, Medical Directors, and other Specialists within an integrated, multidisciplinary team approach.
Bienvivir All-Inclusive Senior Health El Paso, Texas PRN Social Worker 04/2011 to 10/2013
  • Please see the job description listed below under the same organization.
Deer Oaks Mental Health Associates El Paso Market Licensed Clinical Social Worker/Staff Clinician 10/2011 to 09/2012
  • Psychotherapy with geriatric patients within a skilled care and nursing home setting, including Retired Service Members and Combat Veterans of all the military branches who have extensive medical conditions and various behavioral health diagnoses, such as Major Depression, Schizophrenia, Bipolar Disorder, Adjustment Disorders, and Post Traumatic Stress Disorder.
  • Conduct diagnostic evaluations and develop individualized patient treatment plans.
  • Provide psychotherapy approaches derived from evidence-based practice, including but not limited to client-centered, behavioral, cognitive-based short-term therapies.
  • Document clinical progress notes according to Medicaid, Medicare, and private insurance guidelines.
  • Consult and collaborate with nursing home staff, as well as family members, regarding patient concerns, progress, and interventions.
  • Provide psychoeducation and supportive therapeutic services to patient's family members.
Bienvivir All-Inclusive Senior Health El Paso, Texas Social Worker 04/2008 to 04/2010
  • Provides social work services to a population of adult and geriatric clients with complex and co-morbid medical and behavioral health conditions in an outpatient primary care clinic and managed care setting.
  • Patients receiving social work services are part of a program of all inclusive care under the Centers for Medicaid & Medicare (CMS) and have a high prevalence of neurocognitive disorders, as well as diminished levels of physical and mental status functioning.
  • Conducts initial Biopsychosocial assessments within a person-in-environment setting and formulates corresponding treatment plans using a collaborative, solution-focused approach with the client, family, and the interdisciplinary team..
  • Integrates the client's culture, diversity, and level of disability into the treatment plan and identifies medical, behavioral health, and other social needs that impact the client and their families.
  • Formulates psychosocial-driven goals and therapeutic interventions that help guide work with clients.
  • Conducts cognitive status assessments, using the MMSE as a screening tool, to evaluate for cognitive changes and impairment. Assesses for other conditions, such as depression, anxiety, and other behavioral health diagnoses identified in the DSM.
  • Screens for substance and addictive disorders, including prescription drug abuse.
  • Conducts risk assessment and safety planning. Implements short-term and long-term clinical and therapeutic interventions.
  • Collaborates with other behavioral health professionals and facilities in the community to stabilize clients experiencing high acuity with the goal to continue the therapeutic work with the client in the community setting.
  • Keeps the interdisciplinary team abreast of client's psychosocial stressors that impact their overall medical and behavioral health and are barriers to their care.
  • Use of assessment skills to identify current medical and behavioral health needs. Use of  clinical judgment to prepare for future needs, with the objective of improving a client's long-term quality of life.
  • Stays abreast of any acute changes in client's physical or mental well-being and conducts hospital visits to provide support to the client and their families during crisis. Conducts crisis intervention with clients who undergo unexpected and drastic changes in their overall health.
  • Engages the client in transitional care planning to ensure that the appropriate information, education, and support are received during a transition of care.
  • Uses client-centered theories, techniques, and skills to build rapport with clients and their families and engage them in therapeutic work through means of telephone contacts, home visits, and family sessions.
  • Derives from and integrates into practice various theoretical frameworks, evidence-based treatment, and integrated approaches to guide work with clients and their families, such as a lifespan perspective, stages of psychosocial development, cognitive behavioral, family systems, and stages of change, etc.
  • Develops a network with various contracted facilities and other community agencies to help meet client needs at different levels of care.
  • Conducts therapeutic and grief-centered work with clients and their families who are part of the Comfort Care (End of Life) Program. Implementation of the Kubler-Ross model into practice.
DaVita Loma Vista Dialysis El Paso, Texas Renal Social Worker 12/2007 to 04/2008
  • Outpatient clinic setting that provides hemodialysis to patients with end-stage renal failure. 
  • Social work with adult and geriatric patients who have end-stage renal disease and co-morbid medical and behavioral health conditions.
  • Conduct Biopsychosocial Assessments and collaborative work with an interdisciplinary team.
  • Refer and link patients to community agencies and community resources to help meet complex psychosocial needs.
  • Provide psychoeducation to patients and family members regarding kidney disease prior to their initiation of dialysis, as well as during the course of dialysis. Assist clients in implementing lifestyle changes to help manage their condition.
  • Provide psychosocial support to maximize patient's coping skills to manage their health stressors.
  • Provide supportive interventions to grieving patients who are experiencing a substantial loss and change to their health status.
  • Explore insurance coverage options that will maximize patient's level of coverage and assist with application processes as necessary.
  • Assess for co-morbid behavioral health conditions that can exacerbate the patient's medical status and provide supportive counseling in order to help strengthen coping skills.
University Medical Center El Paso, Texas Trauma Social Worker 07/2006 to 12/2007
  • Social work with pediatric, adolescent, adult, and geriatric populations who have been hospitalized after sustaining a significant physical trauma, including but not limited to vehicle accidents, work-related accidents, falls, gunshot wounds, suicide attempts, etc.
  • Level I  Trauma Teaching Hospital that consists of a fast paced working environment with many challenges that require critical thinking,  creativity, and the ability to work with teams in order to develop interventions and options that address patient's complex service needs and have limited finances and/or lack of insurance coverage. 
  • Conduct Biopsychosocial Assessments and Family Sessions to facilitate overall discharge planning.
  • Provide psychoeducation regarding the discharge process and coordinate after care with the patient and family.
  • Coordination of lower levels of care required and placement to Long-Term Acute Care (LTAC), Inpatient Rehabilitation, and SNF/Nursing Facilities.
  • Assist patients and their families in preparation for difficult home discharges, due to severe physical trauma sustained, but lack of insurance or financial resources.
  • Interdisciplinary approach and collaborative work with Interdisciplinary Team comprised of Doctors, Physical Therapists, Nurses, to provide comprehensive patient care and service delivery.
  • Provide Crisis Intervention and Supportive Counseling to address immediate patient's crisis and behavioral health challenges.
El Paso Psychiatric Center-Department of State Health Services El Paso, Texas Clinical Social Worker/Therapist 08/2004 to 07/2006
  • State psychiatric and teaching hospital setting that provides inpatient treatment for childen/adolescents, adults, and geriatric population with behavioral health conditions within acute and sub-acute units, including a forensic unit.
  • Provide individual, family, and group psychotherapy with adults.
  • Provide psychoeducation on behavioral health diagnoses, psychotropic medications, coping skills, and community resources to patients and their families.
  • Conduct Biopsychosocial Assessments and collaborate with the local Mental Health Authority, as well as Utilization Management/Review to coordinate continuity of care in a community setting.
  • Develop individualized treatment plans that identify patient challenges and address goals and interventions in order to improve overall health and well being.
  • Interdisciplinary team approach and collaboration with faculty psychiatrist, treatment team, and the Mental Health Authority of El Paso.
  • Clinical work with patients with Dual Diagnoses (Behavioral Health and Substance Abuse Diagnosis) and HIV Risk Reduction Counseling with patients who present with high at-risk behaviors.
  • Discharge planning and collaborative work with community agencies for overall patient continuity of care.
Houston Area Women's Center Houston, Texas Graduate Social Work Intern 08/2003 to 05/2004
  • Facilitated group counseling with child/adolescent witnesses of domestic violence and survivors of sexual abuse.
  • Individual counseling with child witnesses of domestic violence and teen survivors of sexual abuse.
  • 72-hour comprehensive training of sexual assault and domestic violence with adult, children, adolescent, disabled, GLBT populations including hotline work.
This resume is created in 7 minutes.
Professional Summary
Special education professional highly skilled in working with students, including perceiving and addressing barriers to learning with an extensive clinical background with social, emotional, and behavioral mental health in and out of the special education environment.
Skills
  • Exceptional leadership and communication skills
  • Intuitive and motivating with an emphasis in creative problem solving
  • Flexible and adaptive to multiple settings and developmental levels
  • Strategic at responding to student barriers
  • Enthusiastic learner
  • Effectively differentiate to learners needs
  • Empathetic with purpose
  • Effective motivating classroom management
  • Competent with current computer software and word processing, SMART Board, video and photo editing, and website development in both the Macintosh and PC computer environments
Licenses & Certifications

State of Ohio: Intervention Specialist, Mild to Moderate (4 yr resident) 6/2021

State of Ohio: Licensed Social Worker (LSW) 11/2020

State of Ohio: Student Pupil Service License (5 year) 6/2021

Crisis Prevention Institute (CPI)

CertificationTrauma Informed Care (TLC) Childhood Trauma Practitioner (CTP)

Work History
Educational Sercices Of The Western Reserve Vocational Teacher/Job Training Coordinator | Concord Township, Ohio | January 2013 - Current
  • Provided social work services according to IEP
  • ETR assessment/Progress monitoring/RTI
  • Individual and group counseling using evidence based practices
  • Positive Behavioral Intervention Supports (PBIS) consultant to multiple school districts
  • Created strategies to meet the needs of social/emotionally challenged students
  • Educator of the evidenced-based "BOTVIN LifeSkills" program
  • Provided teacher, staff, and caregiver training in the areas of social/emotional learning
Cleveland Metropolitan School District School Social Worker | Cleveland, Ohio, United States | August 2008 - June 2011
  • Special education/ETR assessment and observation
  • District-wide Homicidal/Suicidal crisis responder
  • District behavioral/mental health expert
  • Provided group and individual counseling
  • Lead member of several Student Support Teams (SST)
  • Creating opportunity in addressing barriers for students with special needs
  • RTI process for special education
  • Parent education, liaison and advocacy
  • Developed and implemented a Gentlemen\'s club for at-risk students
Bellefaire JCB School Based Therapist | Cleveland, Ohio, United States | January 2005 - January 2008
  • Individual and family counseling usingCognitive (CBT) & Dialectical Behavior Therapies(DBT)
  • Provided comprehensive case management services
  • Planning social service programs offered in the school envionment
  • Culturally based practice
  • Conducted SWOT analysis for school climate and safety concerns
  • After-school and summer Partial Hospitalization (PH) therapist
Education
Seeking Masters of Education Intervention Specialist Mild-Moderate Notre Dame College South Euclid, Ohio
Master of Science in Social Administration (MSSA) School Social Work/Children & Family/Pupil Service Licensure Case Western Mandel School of Applied Social Sciences Cleveland, Ohio | 2005
Bachelor of Arts Social Work Cleveland State University Cleveland, Ohio | 2003
This resume is created in 7 minutes.
Summary
My intention in all areas of my work is to create meaningful experiences that will allow people to feel nourished and purposeful as workers and as human beings. This approach to living and working enables me to join with others in a journey towards reaching their full potential as individuals.
Skills

Empathy

  • vicariously experience another persons situation allows me to understand and help others solve their problems
Persuasion 
  • help clients change behaviour by asking pertinent questions and providing options 
  • the ability to influence, coax and invite others to take action

Critical thinking

  • make informed decisions to best serve the clients needs
  • search for answers with an open mind
  • use information to best serve the present situation

Problem solving

  • help clients work through challenges
  • deliver positive solutions in limited time frames
  • challenging clients with avenues that generate a "seed of belief" in themselves

Active Listener

  • ability to listen carefully and unconditionally
  • establish trust to open doors and discover valuable details about the individuals who seek help in understanding their unique circumstances
  • retain verbally conveyed information
Professional Experience
Insight Solutions (NZ) LImited Waikato Director 07/2015 to Current Independent Social Work Service Provider for ACC
Tokoroa Council of Social Services Tokoroa, Waikato Social Worker in Schools 12/2001 to 12/2015 Provided professional support to children and families within the educational sector
Certifications
Registered Social Worker
Annual Practicing Certificate
Diploma Child Protection Studies
Professional Supervision for NGO Providers
National Diploma Social Work
Certificate in Community and Social Work
 
Professional Affiliations​
Aotearoa New Zealand Association of Social Workers (ANZASW)
 
 
 
 

Referees

1: Michael Holloway    C: 027  E:  

    Position: Manager Male Support Services    

2: Malcolm Skinner    C: 027    E:
    Position: Counsellor
3: Jane Gilmore    C: 062    E:
    Position: ISSC Client

 
NB: Referees 1 & 2 are professional bodies who I have and am providing Social Work services for. The latter referee, is a client with whom i have worked with through her road to recovery

 

This resume is created in 7 minutes.
Objective

To acquire a position in the substance abuse field whereby my knowledge, education, experience and established leadership skills will be challenged.

Education
High School Diploma State Of New Jersey
CADC Addiction Professionals Certification Board of New Jersey
Human And Social Services Essex County College
Experience
Rutgers University Addiction Neuroimaging Lab Newark, NJ Research Assistant 11/2016 to Current
  • Conduct interviews to determine eligibility of participants for research
  • Prepare and process documentation through Rutgers Institutional Review Board
  • Assist with imaging behavioral data collection and analysis
  • Prepare lectures and presentations
Integrity House Newark, NJ Counselor Intern 02/2018 to Current
  • Assess treatment needs using evidence-based, validated assessment tools
  • Provide substance use diagnosis using the DSM-5
  • Develop a written treatment plan that is client-centered and recovery oriented
  • Provide substance use counseling services
  • Provide active case management
  • Facilitate discharge planning for clients
  • Participate in weekly multidisciplinary treatment team meetings, clinical supervision, training and workshops
Integrity House Newark, NJ Facility Coordinator 08/2016 to 02/2018
  • Maintain a safe living environment for clients
  • Conduct regular head counts
  • Conduct security runs of the building and grounds
  • Maintain constant alertness of client activity
  • Adhere to a daily schedule
  • Document facility incidents
Saint Clare's Hospital Boonton, NJ Chemical Dependency Counselor 08/2007 to 08/2009
  • Assessment 
  • Treatment Planning 
  • Discharge Planning 
  • Addiction Education 
  • Individual Counseling 
  • Group Counseling 
  • Crisis Intervention
Summit Oaks Hospital Summit, NJ Social Worker Intern 08/2005 to 08/2007
  • Assessment  
  • Treatment Planning 
  • Discharge Planning  
  • Addiction Education 
  • Individual Counseling 
  • Group Counseling
  • Crisis Intervention
Dunkin Donuts West Long Branch, NJ Manager 02/2000 to 11/2016
  • Delegate Responsibilities
  • Oversee Work Performance
  • Budgeting Work Orders
  • Bakery
  • Sales
  • Stock
This resume is created in 7 minutes.
Professional Summary
Patient focused medical social worker with career experience in healthcare needs of those effected by a chronic disease or acute illness/crisis. Effective at integrating the needs of individual patients with available resources, as well as sustaining productive and positive relationships with patients and medical staff.  Indepth understanding of healthcare regulations.
Highlights
  • Exceptional skills in cultivating productive relations with patients and physicians
  • Good skills in patient evaluation and accurate documentation
  • Proactive problem solver
  •  Confident facilitator; relates comfortably with diverse cultural/socio-economic populations
  • Experience in a wide variety of clinical duties, procedures and regulations related to hospital standards of care.
  •  Knowledgeable in crisis intervention/assessment, case management and service delivery
  • Understanding of local and tertiary center resources
  • Advanced planning specialist
Experience
Medical Social Worker, 05/2007 to Current
Arnot Ogden Medical Center Elmira, NY
Responsible for coordinating access to appropriate resources for patients at the medical center. Prove support in crisis and emergency situations for patients and their families. Perform psychosocial assessments as necessary. Participate in interdisciplinary clinical team activities on a regular basis. Coordinate and complete necessary documentation for patients in need of skilled nursing home or rehabilitation. New State Screen Assessor # BH301550CF. Engage in conversations with patients about difficult decisions and advanced planning. Certified as an Advanced Hospice and Palliative Care Social Worker. Competent in completion of behavioral assessment screens for at risks patients. Responsible for on call duties at the medical center.​
Medical Social Worker, 06/2017 to Current
DaVita Corning Dialysis Corning, NY
Assist patients and families in acceptance of the chronic kidney disease and required treatment necessary to sustain life. Coordinate with various facilities on referring patients for transplant options. Assist in transportation, insurance, and issues that arise with the stress of chronic disease. Consult with the interdisciplinary team on psycho-social needs.
Palliative Care/Medical Social Worker, 11/1999 to 06/2017
CareFirst Painted Post, NY
Assess patient and family emotional needs in coping with a terminal diagnosis. Provide psycho-social counseling to patients and families grieving with loss. Participated on an inpatient palliative care interdisciplinary team in the acute care setting. Educator for medical teams, physicians, nurses, and healthcare providers on advanced planning, and difficult discussion in health care. Supervised, coordinated social work students in both bachelor and master programs.
Coordinator of Social Work, 12/1996 to 11/1999
St. Joseph's Hospital Elmira, NY

Supervise social work staff, provide consultation to staff, and provide crisis intervention and direct social work services to patients in the acute care setting.

Case Management Coordinator/Social Worker, 01/1993 to 11/1996
Guthrie Robert Packer Hospital Sayre, PA
Provided social work assigned duties in the acute care setting.
Education
Master of Science: Masters in Social Work, 1996
Marywood University - Scranton, PA

Bachelor of Science: Bachelors in Social Work, 1993
Mansfield University of Pennsylvania - Mansfield, PA
Certifications
  • Certified Hospice and Palliative Care Social Worker
  • Twin Tier Stress Debrief Team
  • IPRO Screen Certification
  • American Heart Association CPR
  • New York Emergency Medical Technician
This resume is created in 7 minutes.
Summary
Resourceful career counselor with four years of experience in education, legal and social services. Specialized in providing administrative support to lawyers and students including interviews, phone calls, emails and orientation sessions. Excellent customer service skills, good communication and organizational skills. Ability to work with various publics.  Passionate about people, education and service.
Skills
  • Experience working with students
  • Experience working in a multi-cultural & diverse environment 
  • Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel, Publisher and Access)
  • Ability to speak in front of large groups of individuals
  • Ability to multi-task
  • Excellent Customer Service skills
  • Bi-lingual
  • Internet research
  • Conference presentation
Experience
02/2017 to Current
Test Administrator CARIBBEAN RESEARCH AND MEASUREMENT GROUP (CAREME) Guaynabo, PR
  • Monitoring academic proficiency tests administered to high school students
  • Instructing applicants on testing procedures.
  • Conducting quality control checks to ensure that all forms are properly completed.
  • Ensuring that storage and use of materials.
02/2014 to 02/2017
Dual Language Program Educator FLORESVILLE INDEPENDENT SCHOOL DISTRICT Floresville, Texas
  • Taught pre-kindergarten students, first and second language skills.
  • Developed lessons and conducted assessments.
  • Conducted conferences with parents, students, principals and teachers.
  • Developed curriculum for Spanish .
01/2014 to 07/2014
Social Worker ESCUELA RAMÓN VILA MAYO San Juan, Puerto Rico
  • Participated in a field experience for an educational program for adults, as part of Region 4 Education Service Center alternative certification requirements.
02/2012 to 02/2014
Administrative Assistant LAW FIRM JIMÉNEZ, GRAFFAM & LAUSELL San Juan, Puerto Rico
  • Handled correspondence and scheduled appointments.  Planned meetings and professional activities. Coordinated travel arrangements. Prepared reports, presentations and documents, handled office equipment, and performed clerical and administrative work to support the staff.
02/2007 to 02/2012
Administrative Assistant ASOCIACIÓN EMPLEADOS DEL E.L.A. San Juan, Puerto Rico
  • Prepared presentations and handled correspondence. Upgraded the office's filing system. Handled the daily staff's schedules. Organized meetings and professional activities. Prepared documents, letters and reports.  Handled phone calls, office equipment, and performed clerical and administrative work to support the staff.
02/2005 to 02/2006
Social Worker (professional practice) COPADIM PROJECT San Juan, Puerto Rico
  • Worked with children, their families and the community within public housing projects.  Coordinated workshops based on identified needs.
Education and Training
2015
Bilingual Educator Region 4 Education Service Center Houston, Texas
2010
MBA: Human Resources Management University of Phoenix Guaynabo Puerto Rico
2006
Bachelor of Science: Social Work University of Puerto Rico, Río Piedras Campus Río Piedras Puerto Rico Minor in Office Systems Administration
Awards
  • Region 20 Dual Language Teacher of the Year, San Antonio, Texas (2015)
This resume is created in 7 minutes.
Objective
Seeking a challenging and responsible position as a substitute teacher where my experience and education will be fully utilized for future growth.
Qualifications
Highly motivated, professional attitude and detail oriented. Self organized with a proven ability to use my interpersonal skills to work well with people. Responsible, fast learner, excellent communication and listening skills. Enjoy working with students inside a classroom setting.
Work History
Administrative Assistant, 06/2011 to 07/2017
Sandstone Designs Inc. Palmdale, CA
  • Project Coordination with clients and manufacturing.
  • Preparing Proposals and Submittal for Architects and Contractors.
  • In charge of accounts payable/receivable.
  • Providing customer service and support.
Patient Consultant, 03/2008 to 11/2012
Stem Cells of America Malibu, CA
  • Acting as a liaison between patient and doctor.
  • Providing patient support, treatment information and knowledge.
Social Worker, 01/2004 to 02/2008
Saint Gabriel Adult Day Health Care Center Los Angeles, CA
  • Perform all types of social work duties, such as initial assessments, re-assessments, quarterly assessments, home visits, progress reports, flow sheets and individual counseling.
  • Provide services to participants for various case management needs, such as obtaining resources in the community, assisting with issues such as housing, IHSS, Medi-Cal, transportation, and translating.
Education
Associate of Arts: Psychology, 2000
Glendale Community College - Glendale, CA
Bachelor of Arts: Psychology, 2003
California State University, Northridge - Northridge, CA
Volunteer Work
2014- Present
Parent classroom volunteer at Esperanza Elementary School, Palmdale CA.
This resume is created in 7 minutes.
Summary
Detail-oriented warehouse coordinator with great communication and computer skills.Dependable, hard-working fire protection and prevention with over 1 years of experience in H-VAC.Retail worker with 3 years experience. Areas of expertise include dock supervision. Motivated Facility Tech with 3+ years experience providing strong customer service and solving problems. Quick learner with the desire to grow skills. Resourceful Facilities Tech with solid background in preventative maintenance repair.
Skills
  • Managing large crews
  • OSHA regulatory compliance
  • Quality control
  • Dependable independent worker
  • Customer service skills
  • Good at following instructions
  • Utilizing scanner systems
  • Basic math skills
  • Computer literate
  • Consistent work history
  • Customer service experience
  • Direct labor crew training
  • Employee productivity reports
  • Strong organizational skills
  • Solid communication skills
  • Strong work ethic
  • Team player
  • Timely project completion
  • Deadline driven
  • Manual labor skills
  • Flexible work schedule
  • Establishing goals and setting priorities
  • Good verbal/written communication skills
  • Power tools
  • High school diploma
  • Job status reports
  • Lifting up to 100 lbs
Experience
Backroom Coordinator 07/2009 to 10/2012 Marshalls Chicago, IL Cleaned, wrapped, and labeled outgoing orders.
Assisted in implementation of operations, maintenance and capital programs.
Counted and verified orders picked to ensure accuracy.
Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
Planned work and determined appropriate tools and equipment.
Processed work orders and prioritized jobs.
Responsible for promoting safe and clean working environment.
Unloaded incoming inventory and placed products onto shelves.
Fire protection & Fire prevention Technician 10/2013 to 02/2014 AVERUS Fire Services Gurnee, IL Performed weekly maintenance assessments.
Performed repairs and maintenance on VAV's and electrical equipment.
Cut, fit, and welded metal components, including plate, structural shapes, and pipe.
Oiled and cleaned machines and added coolant to machine reservoirs.
Managed work with little supervision.
Kept supervisor informed of job progress and material requirements
Reviewed work orders and communicated with prior shift to assess work needs for the day.
Responsible for promoting safe and clean working environment.
Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional.
Processed work orders and prioritized jobs.
Planned work and determined appropriate tools and equipment.
Factory Worker 03/2014 to 04/2014 Elite Staffing, Inc. Chicago, IL Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Performed and submitted first piece for inspection.
Meat Department Manager 06/2014 to 01/2016 Walmart Chicago, IL Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
Clinical Social Worker 01/2016 to Current Catholic Charities of the Archdiocese of Chicago - Immigration and Naturalization Services Chicago, IL Interviewed clients individually and with families to determine what services would best address their needs.
Advised patients on community resources, made referrals and devised realistic treatment plans.
Assessed patient and delivered comprehensive case management services.
Communicated with public social and welfare agencies to obtain and provide information.
Evaluated and addressed individual client needs and concerns.
Conducted mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
Provided mental health support to homeless clients, and connected them with community resources.
Education and Training
Brodcasting Richard j. daley Chicago, IL, usa
Highway construction /Carpentry/ Construction management Dawson technical institute Chicago, IL, usa Continuing education in Construction/Carpentry 
Education coursework  

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Professional Summary
Versatile social worker skilled in assessments, treatment plans, referrals, crisis management and case management. Extensive knowledge of community resources in the Woonsocket area. Invested social worker driven to form trusting relationships with clients and advocate for their best interests.
Skills
  • Skilled community-based case manager
  • Cooperative
  • Calm under pressure
  • Compassionate
  • Reliable
  • Medicare and Medicaid applications
  • Organized
Work History
Social Worker, 01/2014 to Current
Community Care Alliance Woonsocket, RI
  • Develop treatment and casework programs for an average of 40 to 45 patients each month.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
  • Collaborated with court, law enforcement and community providers.
  • Secured housing, medical care and employment for clients by working with Thundermist Health Center and Woonsocket Housing Authority.
  • Meet with 8 to 10 patients each day for regular therapeutic interviews.
  • Supplied crisis intervention to patients in the community.
  • Taught patients how to apply for insurance and prescription programs.
  • Collaborated with the program director to determine and reduce the risk of self-harm and suicide.
  • Supported patients and families in coping with problems resulting from severe illness.
Education
Bachelor of Arts: Psychology, 2014
Rhode Island College - Providence, RI
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Professional Summary
Work History
Social Worker Miss Smith - Briiklyn, New York 01/2012 - 11/2014
  • Collaborated with the Behavioral Health Court to serve dually-diagnosed individuals.
  • Taught patients how to apply for insurance and prescription programs.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Assessed clients for abuse and neglect and compiled documentation for court reports.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Investigated suspected cases of child abuse, neglect and exploitation.
  • Collaborated with court, law enforcement and community providers.
  • Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services.
  • Collaborated with the program director to determine and reduce the risk of self-harm and suicide.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
  • Spearheaded and conducted community outreach efforts.
Education
Skills
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Summary
I am a highly motivated University of Auckland Master of Professional Accounting (MPA) graduate eager to join an accounting and financial services team where I can put into practice the knowledge and skills learnt both in MPA and work experience in the social services. 74 Selwyn Avenue Great time management skills Ability to work under pressure, and Mission Bay, Auckland, meet deadlines 1071 High reporting proficiency Well disciplined with high levels of attention to detail Team player Proficiency in Internet and MS Office Applications
Experience
01/2012 to 01/2013
Senior Analyst
  • Managed the District Sector Visits programme, assessing the range and quality of mental health and addiction services provided by New Zealand's District Health Boards.
01/2012
Analyst Social Research and Evaluation, Ministry of Social Development
  • Worked as part of a team working on the Vulnerable Children Green Paper Submissions.
01/2008 to 01/2012
Auckland Operations Analyst National Contact Centre, Child, Youth and Family Ministry of Social Development
  • Managed staff schedules, performance reporting, and call volumes forecasting.
02/2007 to 02/2008
Auckland Social Worker Child, Youth and Family, Ministry of Social Development
  • Managed a caseload of at risk children providing safe placements, supervised access with families, ran family group conferences, liaised with health staff, police, and social services for wrap around services.
02/2006 to 02/2007
African Liaison Social Worker New Zealand Aids Foundation
  • Assisted Zimbabwean with residency applications under the 2006 Special Residency Policy for Zimbabweans, organised and facilitated discussion for a to encourage HIV testing around the North Island, and produced quarterly reports for NZAF management.
Education and Training
2017
Masters Degree: Professional Accounting University of Auckland Professional Accounting
2007
Masters Degree: Social Work Massey University Social Work
2011
Post Graduate Diploma: Business Information Systems Massey University Business Information Systems
2001
Bachelors Degree: Sociology University of Zimbabwe Sociology
2000
Diploma: International Education Bard College NY, USA International Education
Interests
Taking aerobics classes at the gym (Les Mills) | Running | Watching action movies | Reading | Ushering at Church
Skills
conferences, forecasting, mental health, access, police, quality, reporting, social services
Additional Information
  • INTERESTS Taking aerobics classes at the gym (Les Mills) | Running | Watching action movies | Reading | Ushering at Church
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Professional Summary

Licensed school clinician with a proven track record of enhancing student success by promoting a safe and healthy academic environment. Expert counselor and student advocate with a proven track record in helping students advance skills in the areas of personal/social growth and educational planning. Effective at cultivating a positive rapport with all students, parents and staff through culturally-sensitive communication and interpersonal skills. 

  • Develop and implement clinical interventions within a brief treatment modality to address a wide range of presenting social and emotional concerns.
  • Counsel and advise students, individually or in groups on issues related to school adjustment, academic difficulties and personal challenges. 
  • Skilled at working with students with various levels of understanding and developmental abilities to identify and eliminate barriers to learning.
  • Maintain professional relationships with community partners and link parents with off-campus resources when appropriate.  
  • Extensive experience in academic advising and college planning.
Skill Highlights
  • Crisis Intervention
  • Conflict Resolution
  • Cultural Competency
  • Student Advocacy
  • Disability Services  
  • Workshops & Seminars
  • Records Management 
  • Maintains Confidentiality 
Relevant Professional Experience
Counselor, Counseling and Special Needs Services 08/2013 to 12/2018 Community College of Qatar Doha, Qatar

Provides administrative oversight, visionary leadership and coordination for all aspects of programs in support of student learning. Serves as primary resource related to student disability issues and works collaboratively to identify, design and implement a vast array of student support services.

  • Provides professional counseling services (individual & groups)
  • Develop and facilitate workshops that promote student health and wellness 
  • Provide training to faculty and staff on disability awareness and serve as intermediary between faculty and students for disability-related grievances.
  • Develop and implement program assessment tools to evaluate delivery of services, student learning outcomes and student satisfaction.
  • Ensure compliance with applicable laws, regulations, and policies.
  • Adjunct Faculty - Teach Social Work and Learning Framework courses
Clinical Case Manager Supervisor 05/2009 to 06/2013 Phillips School Annandale, Virginia

Managed innovative program that provided extensive counseling services for foster care youth ages 16-21 to establish goals, identify options and determine plan of action in reference to post-secondary future. Administered learning assessments, career interest profiles, and personality-type testing. Established resume writing and self-directed career search workshops, organized career day programs, mock interview sessions, and personal support services.

  • Recognized for outstanding counseling, assessment, planning, and implementation skills that resulted in achieving highest percentage (90%) of students in foster care who matriculated to college
  • Designed workshops and career development programs that were recognized by the organization and used as a model for future workshops and programs
School Social Worker 08/2006 to 05/2009 District of Columbia Public Schools Washington, DC

Provided consultation to school staff and parents to facilitate student educational, social, and emotional growth. Obtained information concerning the effects of environments, including family, cultural and economic disadvantages that may adversely affect student progress.

  • Worked with administrators to implement effective policies and that address school safety, school attendance, substance abuse, child abuse and neglect.
  • Served as a mediator within the school.
  • Provided services as prescribed by Individualized Education Plans (IEPs) including social skills, life skills, and transitional skills that can be transferred from school to community.
  • Collect data for the purpose of monitoring social/emotional progress and evaluating effectiveness of services.
  • Coordinate the design and implementation of behavioral intervention plans and functional behavior assessments.
Student Advocate 04/2002 to 03/2003 University of Alaska, Anchorage - Alaska Center for Rural Health Anchorage, Alaska

Supported a student-centered management philosophy and effectively created and sustained supportive relationships with first time Freshman from Alaska's rural communities. Counseled students and addressed wide range of needs from school adjustment to culture shock and homesickness.

  • Participated in the development of prevention/intervention initiatives for violence, suicide, and dropout.
  • Proactively engaged students and provided student resources throughout first year of college life.
Academic Advising Counselor 04/2002 to 03/2005 University of Alaska, Anchorage Anchorage, Alaska

Provided academic counseling services that included the development, coordination, and implementation of educational counseling services designed to achieve, maintain, and improve student success and retention. Developed strong working relationships with faculty throughout the University and ensured that student problems/concerns were resolved in a timely manner. Responsible for students requiring more extensive interaction, record-keeping and tracking to include students at risks, probation students and first year students to provide individual advising and and assist in developing a strategy for success.

  • Counseled, advised, and retained hundreds of students who successfully completed higher learning programs.
Academic Background
Ph.D.: Educational Leadership and Higher Education 2020 University of Nebraska Lincoln, Nebraska, USA
Masters of Social Work 2005 University of Alaska Anchorage, Alaska, USA

Honors- Phi Alpha - The Epsilon Chi Chapter (Social Work)

Bachelors of Science: Family Studies 1997 University of Maryland College Park, Maryland, USA
Professional Licensure

Licensed Independent Clinical Social Worker

Department of Health

Health Professional Licensing Administration

Washington, DC - November 2011


Licensed Graduate Social Worker

Maryland Board of Social Work Examiners

Baltimore, MD - April 2007