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Professional Summary

Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 2]+ years' experience.

Administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. I also go above and beyond basic administrative tasks and takes on multiple projects at once. 

Ophthalmic tester at Cape Fear Eye Associates. I'm skilled in completing cataract testing, visual fields, and other testing dealing with diseases in the eye. I've gained many skills such as being a fast learner when it comes to learning any task or job.

Talented Production Team Lead with 2years of manufacturing experience setting and achieving demanding objectives in fast-paced settings. Able to optimize procedures and improve performance to maximize productivity.

  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Credit card transactions
  • Retail sales
  • Computer literate
  • Skilled problem solver
  • Personable
  • Motivated team player
  • Employee relations
  • Administrative support specialist
  • Legal administrative support
  • Word processing
  • Database management
  • Professional and mature
  • Accurate and detailed
  • Articulate and well-spoken
  • Flexible
  • Independent worker
  • Maintains confidentiality
  • Works well under pressure
  • Human resource laws knowledge
Work History
July 2017-May 2018 Eye Tester | Cape Fear Eye Associates Owen Drive | Fayetteville, NC
  • I complete testing such as Cataract evaluations, glaucoma testing, visual fields and other testing dealing with the eye and/or diseases.

  • Checked vision and eye pressure 

  • Imported patient information into medical records
March 2015-July 2017 Cashier | Walmart | Raeford, NC

  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
March 2014-March 2015 Manufacturing Associate | Burlington ITG | Raeford, NC
  • Prepared production documents such as standard operating procedures, manufacturing batch records, inventory reports, or productivity reports.
  • Liaised between customers and manufacturing to design new product.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Set up and verified the functionality of safety equipment.
  • Made sure that products were produced on time and are of good quality.
August 2013-November 2015 Administrative Assistant | MOCEDC | Raeford, NC
  • Answered and quickly redirected​
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hire, security and temporary paperwork.

Current Associate of Arts Sandhills Community College, Pinehurst, NC
High School Diploma SandHoke Early College, Raeford, NC
  • Trained and mentored 6 employees.
  • Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
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Professional Summary

Experienced Game and Localization Quality Assurance professional committed to deliver epic gaming experience to players.

  • Over 12 years of Quality Assurance testing experience in games, game tools, and web
  • Over 5 years of managing experience in Quality Assurance and Localization
  • Strong leadership skills in project and personnel managing
  • ISTQB Certified Tester, Foundation Level (CTFL)
  • Experience in testing multiple platforms including PC, Mac, and Mobile
  • Experience in working in Agile and scrum development process
  • Excellent communication and problem solving skills
  • Experience in working with external outsourcing vendors for Quality Assurance and Localization
Work History
Assistant Manager Blizzard Entertainment - Irvine, CA 01/2010 - 09/2015

  • Managed Localization QA staff of 40+ including 2 Localization QA Supervisors, 5 Localization QA Leads, and 30+ Localization QA Analysts across 12 languages.
  • Built a Brazilian Portuguese Localization QA team from ground up.
  • Worked with multiple external outsourcing vendors in localizing and testing Blizzard games.
  • Evolved Localization QA Analysts into Localization Coordinators to handle both localization and QA functions.
  • Established performance metrics in evaluating Localization Coordinators in achieving team objectives.
  • Liaised between product development and Localization teams globally.
  • Liaised between internal and external QA teams.
  • Maintained a high score in employee opinion survey (EOS) consistently.
  • Reported directly to VP and Director of Global Localization regarding all Localization Coordination functions.
Senior Quality Assurance Analyst Blizzard Entertainment - Irvine, CA 08/2008 - 12/2009
  • Performed as an Acting Assistant Manager for 6 months before being promoted to Localization QA Assistant Manager.
  • Managed and mentored junior QA Analysts including project and personnel functions.
Quality Assurance Analyst III Blizzard Entertainment - Irvine, CA 03/2007 - 07/2008
  • Performed as a QA Lead for Platform Technology team in charge of testing game tools and game delivery to users.
  • Coordinated with external and internal QA teams in testing game patches.
Quality Assurance Analyst II Blizzard Entertainment - Irvine, CA 09/2004 - 02/2007
  • Performed as a QA Lead for Blizzard classic games including StarCraft and Diablo 2.
  • Performed as a QA Lead for Core Technology team in charge of testing game tools.
Quality Assurance Analyst Blizzard Entertainment - Irvine, CA 01/2004 - 08/2004
  • Performed as a QA Specialist for World of Warcraft and responsible for all testing functions on spells.
Game Tester Blizzard Entertainment - Irvine, CA 04/2003 - 12/2003
  • Tested Blizzard game titles including WarCraft III, Diablo 2, StarCraft, and World of WarCraft.
Bachelor of Arts: Economics University of California, Irvine - Irvine, CA 1998
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Professional Summary
5+ years of experience as a Quality Assurance Analyst in QA Methodologies and Testing *Have complete Understanding of Agile development process *Excellent understanding of Software Development Life Cycle from project definition to post-deployment documentation *Excellent understanding of the QA life cycle - From test plan, test execution, to reporting bugs *Deep understanding of Airlines Domain Sabre Commands(Create, Retrieve PNR, etc. using sabre commands) *Used HP Quality Center Test Management Tool extensively for Test Data management and Test Case execution *Extensive experience in manual testing of Client server and Web based applications *Experience in testing XML requests and responses of web services using SOAPUI and Fiddler *Extensive experience in Functional, Regression, Integration, Load Testing and System Testing *Good understanding of Microsoft Team Foundation Server and Microsoft Test Manager(MTM) *Used Quick Test Pro extensively to automate testing the functionalities of the application and used the scripts for Functional and Regression Testing *Extensively used VBScript concepts like Regular Expressions, Functions and Conditional Statements in QTP *Implemented Automation Framework using Hybrid, Data Driven and Modular framework approaches *Experience in testing database applications of RDBMS in Oracle, My-SQL and SQL Server by executing SQL Queries *Experience testing web application on mobile/tablet devices *Knowledge of back-end testing on UNIX to check the log files and permission, etc. *Solid experience in Microsoft tools Word, PowerPoint, Excel and Access *Experienced in dealing with end clients, coordinating with Business Analyst at various stages of QA life cycle *Attended and organized defect status meetings, weekly Project Status and Task Review meetings *Cherish leadership qualities and ability to lead a team *Excellent analytical, problem solving, interpersonal and communication skills *Good at multi-tasking and works well under tight deadlines with high efficiency *Ability to work in a team environment or independently
  • SNTE(SABRE), Site Core, Quick Test Professional(QTP)8.2,9.0,9.2,10.0,11.0; SOAPUI 3.5, 2.5, 4.0, Fiddler 4, Microsoft Test Manager 12, 13
  • Reporting Tools: Microsoft Team Foundation Server, HP ALM Quality Center 9.0,9.2,10.0,11.0,
  • Rational Quality Manager and RTC 4.0
  • Scripting Languages: VB Script, Groovy Script, Java Script
  • SDLC Models: Agile (Scrum), Waterfall
  • MS Suite: MS-Word, MS Excel, MS PowerPoint, MS Outlook
  • Database: Oracle 9i/10g , MS SQL Server 2008 , MySql
  • Operating System: Windows -98/NT/2000/2003/XP/Vista, Unix ( Linux)
  • Browsers: IE 4.0,5.x,6.x,7.0,8.0,9.0 and Netscape, Safari, Mozilla Firefox, Chrome
Work History
Sr. Quality Assurance Engineer Consultant Mar 2015 - Current
Word & Brown Companies Orange, CA
  • The Ancillary QTM Project is a new web based quoting site for brokers/clients of CA and NV where they can generate and execute quotes for medical, dental, vision and life carriers; every product type is further divided into 3 sub quotes: Summary, Custom, and Employee choice.
  • Perform System Integration Testing between legacy Orion and the new web based system QTM; this process includes transferring data from Orion to QTM to validate different quote types for available Health Carriers.
  • Create and execute test cases for medical, dental, vision and life user stories in HP Quality Center Test Data Management Tool; worked with Dev Leads and Business to prioritize user stories and plan smoke test plan for the release.
  • Executed Test scripts stored in microsoft quality manger and managed all the defects by using the quality center tool extensively.
  • Perform web services testing using SOAPUI tool, Performed Functional and Data Driven testing and validated response using assertions in SOAPUI, Validated web services using SOAP UI by testing XML request and response data with SOAP, Used Groovy script for JDBC connection and property transfer; supported Performance testing team for performance testing.
  • Execute monthly rate testing for different quotes and scenarios; rate testing is comparing of different quote rates, rates in pdf and excel that are generated from ORION and QTM application; for a successful rate testing all the rates should match.
  • Perform various types of testing like, smoke, exploratory, integration, regression, sanity, UAT, and browser compatibility testing (IE 9, IE 10, IE11, Chrome, Mozilla Firefox, mac safari); tested the QTM user interface on multiple browsers to ensure UI consistency.
  • Work with diverse offshore and onshore team to plan, coordinate, create better test cases and execute test cycles while leading the QA effort.
  • As Agile QA Tester: Collaborate with all product owners in every release; ensure quality assurance testing of developed applications and identify quote areas that needed amendments; streamline projects to make them meet changing needs and requirements; participate in daily stand-up meetings.
  • Capture Daily Bug Reports and generate weekly Status reports using Microsoft TFS communicate with developers to discuss bugs and initiate Bug reporting and Bug Tracking cycle among team members; actively involved in bug-triage meetings for deploying applications.
  • Employ a "test-to-break" approach on testing initiatives and clarified ambiguous requirements with the business/ BA to ensure the effectiveness of all testing.
  • Improve the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices
  • Environment: HP Quality Center, MS-Visio, MS-Office, Windows 7, SOAUI 4, MS SQL, HTTP, .Net, Visual Studios, Microsoft Team foundation server, Microsoft Test Manager, Chrome, IE 9, 10, 11, Firefox, Safari.

Sr. Quality Assurance Analyst Dec 2013 - Feb 2015
Hawaiian Airlines Honolulu, HI
  • Cosmos Web Re platform.
  • Description: Cosmos web re platform Project is Hawaiian airlines website rebuilding and enhancement with lot of new modules, new look and features; using this web application user will be able to book tickets for Hawaiian airlines and also Sign up for its Rewards program; the new enhancements include booking tickets on multilingual platform which includes Japanese, Korean, Taiwan, Chinese, Australia and New Zealand.
  • Worked in a highly productive Agile Team, working closely with Developers, Business analyst, Scrum masters and Product Owners.
  • Participated in Sprint Grooming meetings with Dev Leads, Product Owners and Business analyst for grooming all the Sprint related business requirements.
  • Helped the Production Support Team.
  • Gave Knowledge Transfer sessions to Offshore Teams for all Feature developed during the Sprints.
  • Manual test case Execution on the application throughout the Booking Engine, which includes creating PNR and validating ITA fare remarks in Sabre.
  • Extensively worked with SABRE native Terminal Emulator for checking ITA fare remarks ticketing, ancillary Purchases , VCR information.
  • Used Quality Center Test data management tool for Test case creation, Execution and Defect Management.
  • Performed Functional and Data Driven testing and validated response using assertions in SOAPUI, Validated web services using SOAP UI by testing XML request and response data with SOAP, Used Groovy script for JDBC connection and property transfer; did web services Testing using SOAPUI for SOAP based services.
  • Extensively worked with XML files for mapping Services response with google ITA response in respect with Fare filings.
  • Extensively performed smoke testing, Continuous integration Testing, Functional Testing, web services testing , Sanity Testing during the Sprint.
  • Supported Production team with Build Verification Testing after each and Every Build deployment in Prod Environment.
  • Extensively used SQL Server for Data base testing, used various SQL commands to query the data base in order to validate correct Data being displayed on Front End.
  • Performed Mobile, Tablets, IPad and IPhone testing throughout the Sprints in order to meet business requirements; performed testing on real devices on Dev Environment as well as used open source Emulator( Google Chrome Canary).
  • Participated in UAT, Worked with developers, project managers, operations, Offshore teams and tech support to achieve project goals timely and effectively.
  • Worked with Share point to Store information about projects, Test plans, etc.
  • Environment: HP Quality Center, SNTE Terminal (SABRE), Fiddler version 4.4, SOAPUI 4.0 ,Team Foundation Server (TFS), Microsoft Test Manager, SQL Server Management Studio, SharePoint.
QA Automation Tester Feb 2013 - Nov 2013
Citi Bank Jacksonville, FL
  • Project: Online Transaction System (OTS).
  • Description: Online Transaction System (OTS) providing an optimized and user friendly experience for customers is a critical success in the Banking Industry; the project was creating an enhancement of online interface for the customers to access their banking accounts and provide them with the ability to carry out transactions like transfer funds and providing the users to download their transactions and reconcile them.
  • Analyzed functional specification and created test cases and test plan as per user requirements.
  • Used Groovy script and VB Script extensively for test automation scripting.
  • Created and Implemented Automation Framework and maintained it accordingly.
  • Manually Executed test plans and test cases to verify actual results against expected results.
  • Automation of test cases using QTP 11.0 , Use of VB Script, User Defined functions, Data Driven approach, Recovery Scenario, Descriptive Programming, FileSystemObject, XML object and SQL queries for Database verification in the script.
  • Performed web based testing on Java based applications; created XML files for customer enrollment and de enrollments.
  • Involved in Generating/Executing Automation Test Script using QTP 11.0 on different Environment.
  • Testing IVR for customer representative Use.
  • Implementing Automation Framework like Keyword Driven for the Automating using Keywords of multiple sets of DATA.
  • Performed Functional and Data Driven testing and validated response using assertions in SOAPUI, Validated web services using SOAP UI by testing XML request and response data with SOAP, Used Groovy script for JDBC connection and property transfer; did web services Testing using SOAPUI for SOAP based services.
  • Used QTP automated all the test cases used for Regression testing.
  • Worked with Check points, Synchronization point, Data Driven Testing, Parameterization, Output Values, etc.; prepared test data and prepared required Shared and Local Object Repositories Saved Functions and Sub Procedures in Library files and used them whenever needed; worked with Recovery Scenarios (Pop up Window, Object State, Test Run Error and Application Crash) Worked with Environmental Variables and Prepared Environment File (Ex.
  • Built in and User Defined Variables).
  • Used HP Application Life Management tool version 11.0 for test data management and maintenance.
  • Load Testing and Performance testing of the application using SOAP UI.
  • Worked with Log files to analyze Results.
  • Extracted Data from Database and Validated test results.
  • Participated in UAT, Worked with developers, project managers, operations, Offshore teams and tech support to achieve project goals timely and effectively.
  • Participated in Business requirement and functionality Specification Reviews.
  • Worked with Share point to Store information about projects, Test plans, etc.
  • Environment: Unix, JAVA, Groovy Script, VB Script, J2EE, HP ALM Quality Center 11.0, QTP 11.0, Microsoft Office, SOAPUI 3.5, IVR, WinSCP , Mongo DB, Oracle SQL Developer (3.1.07), Windows 7/Vista.
QA Analyst Dec 2011 - Jan 2013
Xerox Corporation Tallahassee, FL
  • Project: Electronic Food Stamp Benefits Program.
  • Description: Xerox corps in Tallahassee FL and Austin TX is involved in Federal projects of multiple states in US relating to Electronic Benefit Transactions (EBT or Food stamps); the benefits are distributed to customers in USA in the form of a EBT card9Food stamp card); these cards can have some cash values too depending upon jurisdictions; currently Xerox is maintaining EBT for 21 states all around USA.
  • Actively interacted with Team Members and Project Management team to analyze the business process and requirements interacted with business analyst to obtain specific system specifications/requirements.
  • Worked In Agile SDLC Model Environment.
  • Did Backend Testing on Oracle Database.
  • Worked with IVR and tested the same for CSR Use.
  • Identified Test Scenarios and defined cases for Functional, Integration, System, Database, and User Acceptance Testing.
  • Used Groovy script and VB Script extensively for test automation scripting.
  • Actively participated in GUI (Graphic User Interface, Content Validation) testing, Functional testing, System testing, Ad-hoc testing and coordinated UAT, Web based testing; implementing Automation Framework like Hybrid Framework for the Automating.
  • Used HP Application Life Management tool for test data management and maintenance.
  • Implemented Data-Driven test to verify the same functionality with multiple sets of data.
  • Extensively Participated in the UAT team and performed Load Testing; tested applications developed in Java with J2EE framework for Assessment division.
  • Responsible for test design and development for client software by jurisdiction and product line; completed systems analysis for integration with Seibel and web portals; performed Functional and Data Driven testing and validated response using assertions in SOAPUI.
  • Validated web services using SOAP UI by testing XML request and response data with SOAP.
  • Used Groovy script for JDBC connection and property transfer.
  • Did web services Testing using SOAPUI for SOAP based service.
  • Prepared and executed automated test scripts as per the business requirements and Requirements specifications Document using VB Script in QTP 10.0.
  • Designed, develop and maintained test cases for jurisdictionally specific installations of client solutions including, but not limited to, external file processing, reporting, real time data entry and retrieval; verified accuracy of GUI entered data by database (Oracle) analysis.
  • Ensured that financial information was correct with day end processing and that all business rules were followed when completing daily, weekly and monthly processing.
  • Designed and developed documentation to demonstrate current functionality of client software so that it may be used as a reference for QA and Development; mentored Jr.
  • QA and new hires to increase their level of knowledge so they could be a productive, contributing team member.
  • Setup the POS (Point of sale) device provided by different vendors.
  • Downloading builds in POS devices and simulators.
  • Writing test cases for AT (Administrative terminals) which are UI for states.
  • Executing test cases in HP Quality Center 9.0.
  • Executed SQL queries Using Oracle to fetch test data and performed Data Validation Testing.
  • Attending weekly meetings with team.
  • Writing test plans after JAD (Joint agreement discussion) is over and requirements are final.
  • Prepared Status Reports Every Week, which includes Revision History, Test case status, Defect metrics, QA Issues and Defects.
  • Involved in mentoring Jr QA personals Environment: J2EE, Groovy script , VB Script, WebSphere, IVR, Putty, QTP 10.0, Excel, Access, SOAPUI 3.5, XML Schema, XML Spy Siebel, Oracle 10g, UNIX,WINSCP, Quality Center 9.0 , Rational Team Concert 4.0, SOA.
MS: Electrical Engineering California State University Los Angeles
Electrical Engineering
Institute of Technology, Nirma University
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Professional Summary
Win, or die trying represents my unwavering resolve to craft quality software and discover a viable solution to any and all challenges. The dynamic approach I espouse includes studying the competition, collaboration among team members, and an Agile approach. I look to craft unforgettable experiences, while maintaining MVP production as my primary objective. My name is Ed Salter, and I endeavor to be epic.
  • Development Software: Xcode - Sublime Text - Adobe Illustrator and Photoshop - Affinity Designer -
  • VMware - GNU/Linux - Microsoft Office - Git
  • Programming Languages: Swift - Objective-C - Objective-C++ - C, C++ - HTML - CSS - Python
  • General:
  • Remote database access, JSON serialization/deserialization and information management
  • Mobile UI and Objective-C programming best practices, including ARC and non-ARC memory
  • management
  • Relational databases and RESTful API interactions
  • Innovative
  • Solution mock-ups
  • Appropriate test coverage
Work History
January 2015-January 2016 iOS Software Engineer Ingenious Med |
  • Swift 3.0 implementation and architecture modernizing existing Objective-C codebase - Strategic iOS Team - Implement new/customer-requested features - Restore existing unit tests and implement a new testing regime - Company-wide Communications Committee.

January 2014-January 2015 Conisus |
  • Craft a native iOS directory of Conisus's pharmaceutical speakers - Retrieve current data utilizing RESTful backend - Maintain offline search capabilities.
January 2013-January 2014 iOS Developer |
  • iOS Development including graphic and UI/UX design.
January 2013-January 2014 Digital Audio Software Tester Public Beta tester for Ableton, Inc |
  • Test controller mappings and third-party plugin compatibility.
February 2013 Turntable Mechanic / Customizer |
  • Contractor customizing Technics SL-1200 MKX series turntables - Accessories Installed: LED arrays, personally fabricated tonearms, and MIDI Controllers.
Bachelor of Arts: Neuroscience and Behavior Columbia University in the City of New York Neuroscience and Behavior 3.4
Mobile Engineering The Iron Yard Academy, Atlanta, GA Mobile Engineering