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Summary

Senior-level IT Manager with a progressive career history in asset management, risk mitigation, and project leadership. Innovative and driven with a passion for delivering high-quality work in a timely manner. Detail-oriented with strong organization skills and ability to identify opportunities for process improvements.

Areas of Expertise
  • IT Asset Management
  • IT Procurement and Pricing Negotiations
  • Service Management
  • ITIL Best Practices
  • System Administration and Engineering
  • Configuration Management
  • Process Improvements and Cost Savings
  • Team Leadership
  • Mentoring and Coaching
  • Project Planning and Management
  • Change Management Initiatives
  • Vendor Relationships
Experience
Senior IT Manager, 05/2015 to 07/2017 Ocwen Financial Corporation － Addison, TX
  • Partnered cross-functionally in the design and implementation of global IT Asset Management (ITAM), Configuration Management, and IT Procurement programs.
  • Negotiated prices and finalized technology solutions for $20M in IT assets for new data centers.
  • Managed the separation of ITAM programs from corporate split with managed service providers.
  • Saved $4.5M over three years through negotiations of the Microsoft agreement.
  • Re-negotiated software support contracts to drive $3.3M in cost savings.
  • Designed and implemented key metrics to measure asset inventory accuracy.
  • Coordinated internal audits and led remediation efforts for identified deficiencies.
  • Championed corporate domain management processes for tracking and protection against cyber-crimes.
Senior IT Manager/Site Lead, 02/2014 to 03/2015 Altisource Solutions Inc. － Lewisville, TX

Altisource Solutions is a spin-off from Ocwen.

  • Led the global IT Asset Management, Configuration Management, Event Management, and Change Management teams for a multi-client managed service provider.
  • Championed annual Microsoft true ups for optimal software and license usage; reduced monthly unauthorized changes by 91%.
  • Managed review of all technology operational processes and facilitated monthly presentations to senior leadership.
Senior IT Manager/Site Lead, 02/2013 to 01/2014 Ocwen Financial Corporation － Lewisville, TX

GMAC ResCap was acquired by Ocwen Financial.

  • Directed the merger of Ocwen and GMAC's IT Asset Management programs while maintaining operational stability.
  • Managed the separation efforts of IT hardware and software assets and allocation to four different companies as part of the sale.
  • Negotiated Microsoft agreements with creative use of perpetual licenses to reduced costs by $1.5M.
  • Led the Enterprise Class Production Data Center with over 60 employees.
  • Led the Configuration Management and Event Management teams as part of downsizing.
Software Asset Manager, 01/2009 to 12/2013 Ally Financial Inc./GMAC ResCap － Lewisville, TX
  • Improved IT asset management lifecycle processes, including defining accountability for assignment of end-user compute assets, improving governance, and developing a process for lost/stolen assets.
  • Identified cost saving opportunities and reduced compliance risk through software license audits.
  • Launched a Microsoft enterprise subscription agreement and managed Microsoft software assurance benefits.
  • Created a "Pay It Forward" employee mentoring and performance coaching program.
Unix Manager, 06/2007 to 12/2008 GMAC ResCap － Lewisville, TX
  • Led and directed a team of eight HPUX, Solaris, and Linux system administrators.
  • Minimized security risk through implementing a patch management process for all UNIX platforms.
  • Created IT change management processes for Unix changes.
IBM iSeries Administrator/Engineer, 05/2005 to 05/2007 GMAC ResCap － Dallas, TX
  • Led the purchase, implementation, and testing of production IBM iSeries platform for the mortgage servicing business; ensured operational reliability of all iSeries infrastructure.
  • Coordinated first successful mortgage servicing application (LSAMS) disaster recovery test.
  • Designed system tuning and performance evaluation processes to increase reliability and performance.
  • Coordinated releases and upgrades to introduce enhancement and code fixes.
IBM iSeries Administrator/Operations Manager, 01/1999 to 12/2005 GMAC RFC － Dallas, TX

Capstead Mortgage was acquired by GMAC. 

  • Oversaw the 24x7 IBM iSeries Operations team responsible for backups, month end processing, and data replication.
  • Ensured accuracy of daily check processing, monthly credit reporting, backups, business reports, and banking updates for mortgage servicing processes.
  • Prepared year-end processing and reporting.
  • Planned and implemented multiple IBM iSeries upgrades.
iSeries COBOL Developer, 07/1994 to 12/1998 Capstead Mortgage － Dallas, TX

Capstead is a publicly-traded mortgage REIT. 

  • Developed COBOL applications for the Default Management business unit to promote efficiency and accuracy.
  • Managed relocation of 300 employees to a new location, including new telephony platforms, new IBM AS/400 implementation, and enhanced call center applications on desktops with no interruption to business.
  • Managed LSAMS code modifications and releases.
Education and Training
ITIL Foundations v3 Certification
Coursework in Information Technology University of Texas - El Paso － El Paso, TX
First-Line Management Program SMU － Dallas, TX

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