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Summary of Qualifications
  • 5 years experience as a software developer
  • 3 years native mobile development experience. 
  • Knowledgeable, fast learning, motivated developer
  • Designed, prototyped, and launched functional applications for Android devices and embedded devices
  • Exceptional time management skills shown through handling multiple projects concurrently
  • Innovative thinking from a diverse work history: sales, technology, agriculture, oil field, construction
Technical Skills

Operating Systems:  Android, iOS, Windows, Linux, Unix, OSx
Tools and Technologies: Android SDK, Android Studio, Eclipse, IntelliJ, GIT, Atlassian products
Languages: Kotlin, Java, JavaScript, Swift, HTML, SQL, C, C++, Python, HL7

Work History
Software Engineer 11/2018 to Current
Hewitt Packard Inc. Kitchener, Ontario
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Researched and developed mobile Android app and SDK to help users efficiently locate all print services within immediate location.
  • Developed apps for cloud based services
Android Developer 03/2017 to 11/2018
PrinterOn Inc. (acquired By HP Inc.) Kitchener, Ontario
  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs
  • Created custom mobile applications using native technologies as per client specifications.
Computer Science Research Assistant 12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University Brandon, Manitoba
  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Relevant Experience

Software Engineer                                                                                   11/2018 to current 

Hewitt Packard Inc.

  • Designed and implemented new SDK and Android app for HP print solutions
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Participated in complete Software Development Life Cycle for proper analysis, development, testing, deployment and enhancement of the code.

Android Developer                                                                                   03/2017 to 11/2018

PrinterOn Inc. (acquired by HP inc.)

  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs

Computer Science Research Assistant                                                                                   12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University

  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Master of Math: Computer Science 2017 University Of Waterloo - Waterloo Ontario
Bachelor of Science: Computer Science 2016 Brandon University - Brandon Manitoba
Bachelor of Science: Physics 2013 Brandon University - Brandon Manitoba

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Career Summary
Versatile IT professional with vast knowledge of Enterprise Project Life-cycle methodology. Windows Systems Administrator strong background in project management and product support. Experienced Professional with over 4 years working with Managed Services Providers. Action-oriented with strong ability to communicate effectively to executive, and business audiences.
Areas of Expertise
  • Active Directory
  • Windows Server
  • Office 365 Administrator
  • Virtual servers/VMware
  • MDM Maas360 Expert
  • Accomplished with mobile devices
  • ITIL foundations
  • Technical problem solving
  • Customer service specialist 
01/2012 to 01/2013
IT Support Specialist WeRecycle LLC Mount Vernon, NY
  • Provide IT equipment, support and training for all end users.
  • Troubleshoot and resolve network and system issues.
  • Developed Tested features across various browsers.
  • Created users and Groups for AD along with assigning permissions to access folders and other company resources. 
  • Accounted for well over 100,000 dollars of IT equipment
  • Deployed iPhones using maas360
06/2011 to 12/2011
IT Consultant Tek Systems Purchase, NY
  • Build and configure Laptop for end uses at IBM facility
  • Resolve break fix tickets at IBM hospitality center
  • Deploy Blackberry Bold to Mastercard Staff providing superior service
  • Masterful Skills gained using the ticketing system Tivoli at IBM
  • First migration of email from lotus notes to Outlook exchange
  • Gained a deeper knowledge of BES and the use of mobile phones in the enterprise
05/2009 to 01/2012
Computer Technician Consultant Peak Organization New York, NY
  • Responded to field service request as contractual labor across the Tri-state area.
  • Participated in National deployments providing support for Chase, Citibank, Experian and other fortune 500 clients.
  • Professional experience gained working on deployments of windows 7, HP Printer projects, and Server installations.
  • Developed incredible client and customer support.
Education and Training
Bachelor of Science: Food Service Management Johnson and Wales University Providence, RI

Food Service Management

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Professional Summary

IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Bachelor of Science: Computer Science 2019 Troy University, Montgomery, AL Expected December 2019
CompTIA Security +

Technical Skills
  • Platforms - Windows 7, Windows 10, Macintosh, Linux
  • Networking - TCP/IP, Ethernet, VPN
  • Hardware- Dell, HP, Lenovo computers
  • Applications - Citrix, VMware, MS Office365, Adobe Acrobat, Adobe Reader, BMC Client Management, Trend Micro
  • Printers - Canon, HP, Xerox (Network, USB)
Related Skills
Server Management, Cisco Umbrella, Cisco IronPort, Technical Support (phone, remotely, email and on-site), DNS, DHCP, LAN, WAN, Inventory Management, Vendor Relations
  Applications & Utilities
Windows(/7/8,10); Active Directory; MS Exchange; MSOffice; MS Outlook; MS PowerPoint, MS Excel, BMC Client Management; Norton Anti-Virus; Symantec Antivirus, Treat Advice, Knowbe4, Foortprints

Palomar Insurance Corporation Montgomery, AL IT Specialist III 03/2018 to Current
  • Experienced with VMware vSphere
  • Experienced creating new VM's and managing excising VM's in Citrix-DDC in our virtual environment
  • Great understanding of updating the master image (Vdisk) inside vSphere to deploy to both test or production environments 
  • Plan maintenance windows to patch servers, implement upgrades/updates to current image (Windows 7 Enterprise) in an virtual environment
  • Install and configure operating systems and other software and routinely test installed software for performance issues in an virtual environment
  • Responsible for creating phishing campaigns and deploying them quarterly to users for cybersecurity training purposes using
  • Work with all of the vendors for problem resolution for our environment
  • Provides 2nd and 3rd level end user support
  • Maintain all documentation including installation, configuration, troubleshooting, customer assistance, and/or training, and system requirements
  • Maintain security, backup, and redundancy strategies
  • Monitored multiple databases to keep track of all company inventory.
ServisFirst Bank Birmingham, AL Computer Analyst II 03/2016 to 03/2018
  • Help provide support for Local Area Network (LAN) and Wide Area Network (WAN)
  • Serves as admin for checkpoint firewall for Threat Prevention, whitelisting/blacklisting URL's for end users
  • Responsible for pushing the latest security patches to 500 + client devices and servers using Trend Micro and BMC Client Management.
  • Work daily with multiple outsourced 3rd party companies like FBS, FIS, Rightstar, Trend Micro, CNC Technology to troubleshoot issues with end users
  • Duties included testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of new and updated applications.
  • Mange and troubleshoot roughly 30 virtual servers in our environment.
  • In depth knowledge of both Mitel and PBX phone systems
Lemak Sports Medicine Birmingham, AL Tier 1 Support Technician 12/2014 to 03/2016
  • Provided support to end users by resolving connectivity issues, mapping network drives, installing network printers, troubleshoot issues with DICOM Imaging & communication issues
  • Installed computers and phones for end users. Responsible for inventory management and ordering new equipment
  • Installed and managed QuickBooks and scanners for the Accounting Dept. (Canon CR190ii, Panini Vision X, Panini I Deal, Digital Check)
  • Created user accounts, email, membership groups, printers and scan folder on designated copiers
  • Managed and setup VoIP Phones (PBX)
Rosewood Group Montgomery, AL IT Support Specialist 04/2011 to 12/2014
  • Provided support for client's servers, computers, printers, cables and other equipment
  • Served as one of the primary contact for computer hardware and software problems, as well as network issues
  • Responds to all client requests for technical support by phone, email and on-site support (Ticket system)
  • Provided end user support for 50 different business accounts (Dentists, Law offices, Advertising Agency, Churches, United Way etc.)
  • Managed servers, computers, printers, surface pro, etc...

CompuTech PC Restored Deatsville, AL Computer Repair Specialist 02/2010 to 04/2013
Sole Proprietor for CompuTech PC Restored
  • Responsible for diagnosing, repairing and testing computer problems before returning them back to customers
  • Explained the problems in a clear and understandable way, and give customers options for repair
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Build custom computers for customers
Ivy Creek Medical Wetumpka, AL Sales/Marketing Representative 02/2006 to 04/2012
  • Worked closely with physicians, case managers and nurses to identify the needs of their patients
  • Made recommendations for improving relations with referral sources and increasing referrals and develop strategies based on on-going analysis of pertinent information
  • Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area's sales manager
  • Emphasized product features based on analysis of the equipment doctors prescribed most for their patients

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Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Also a high-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

  • Solid organizational skills
  • Excellent verbal and written communication skills
  • Resilient
  • Problem solving and adaptability
  • Friendly and open-minded
  • Motivating team players to achieve goals
  • Dedicated to improving skills
  • Able to follow directions and meet new challenges
  • Computer savvy
Work History
Administrative Coordinator I , 06/2020 to Current
Texas A&m University - Kingsville Kingsville, TX
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Managed office inventory and ordered new supplies when items were running low
  • Collaborated in timely processing of billing and accounts receivables
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Parts Manager/Service Coordinator, 07/2019 to 05/2020
H&e Equipment Services Inc. Corpus Christi, TX
  • Recruited and screened qualified potential employees
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Submitted reports to senior management to aid in business decision-making and planning
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Met with key customers to discuss service needs and develop effective and practical solutions
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Increased sales revenue for company by 30%
CFL/ FEP Coordinator, 10/2018 to 06/2019
Naval Air Station Kingsville Kingsville, TX
  • Led change management activities for department
  • Strengthened existing customer relationships through extensive communication and proven marketing strategies
  • Mentored new hires, resulting in stronger staff development, and increased productivity
  • Maintained schedule of 4 group workout classes per week
  • Corresponded with clients through email, telephone or postal mail
  • Facilitated group sessions and provided one-on-one support
Field Support Specialist, 09/2018 to 10/2018
3S Services LLC Carrizo Springs, TX
  • Entered details such as payments, account information, and call logs into computer system
  • Researched and updated all required materials needed for firm and partners
  • Copied, logged, and scanned supporting documentation
  • Verified data integrity and accuracy
  • Analyzed departmental documents for appropriate distribution and filing
  • Performed initial client assessment and analysis to begin research process
  • Responded to customer requests via telephone and email
Liberty Recreational Assistant Manager, 11/2016 to 08/2018
Naval Air Station Kingsville Kingsville, TX
  • Transported military personnel on trips
  • Filed paperwork
  • Helped manager organize events
  • Assisted with budgeting
  • Marketed monthly events
  • Promoted activities offered to military personnel and civilians
  • Responsible for creative design for prominent yearly Army vs Navy game on Naval Air Station Kingsville base
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
  • Answered and managed incoming and outgoing calls while recording accurate messages
Lead Information Technology Computer Technician, 06/2010 to 12/2014
Southwest Texas Junior College Uvalde, TX
  • Coached and mentored 7 new staff members, including conducting performance reviews.
  • Deliberated ideas and projects with supervisor
  • 4 years of technical support experience.
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Used ticketing systems to manage and process actions taken.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
Assistant Manager, 05/2014 to 08/2014
City of Carrizo Springs Public Pool Carrizo Springs, TX
  • Took care of all paperwork for swimming lessons
  • Supervised pool area
  • Made sure lifeguard's needs were met
  • Helped lifeguards clean pool area and restrooms
  • Secured money box
  • Engaged with children on individual basis to build positive relationships with them
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Encouraged children to be understanding of and patient with others
Computer Technician, 09/2009 to 03/2010
Carrizo Springs Independent School District Carrizo Springs, TX
  • Installed hardware and software systems
  • Provided technical support to faculty
  • Learned new software that departments wanted
  • Shadowed supervisor on trouble calls
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Restored data, operating systems, files, documents and drivers
  • Resolved virus and malware issues with over 80% success rate
  • Repaired and replaced hardware, including RAM, Video Card, Power Supply, Hard drive, Optical drive, etc
BBA: Business Management, 2017
Texas A&M University - Kingsville - Kingsville, TX
  • Graduated from an Accredited School
Associate of Arts: Computer Science, 2014
Southwest Texas Junior College - Uvalde, TX
  • Catholic Club
  • Business Administration Club
  • CPR/First Aid
  • 2018 Civilian of the Quarter at Naval Air Station Kingsville