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Detail-oriented and innovative IT professional who excels at leading product strategy and business development using in-depth knowledge of market trends. Accustomed to managing multiple projects and priorities in fast-paced environments. Seeking a Business Analyst position located in Austin in order to bring a proven track record of problem analysis and solution development of business application environments to a dynamic team.
-C++ -Assembly JAVA HTML LabView Python SQL Windows XP/
Vista/7/8/10 CentOS Windows Server 2003/2008/2012 Linux Mac X OS Microsoft Office Suites SharePoint
2007/2010/2013 Oracle Visio Lync Adobe Photoshop ServiceNow SAP Citrix XenMobile Citrix Xen App ActiveRoles Server
Certified IT professional experienced in providing technical support with minimal supervision. Knowledgeable in troubleshooting, networking and system management. Optimistic, self-starter with excellent communication skills; exposure to leadership experience with a passion for success that is performance driven and focused on productivity, teamwork, and dedication to excellence.
Quality Assurance Associate Experience
Anticipated Gradation 08/2019
From 01/2018 - 06/2018
From 06/2010 - 05/2014
Additional Certifications will be obtained in 2019 including through an accredited training program, including:
Banking & Call Center Service Training - Customer Service , Solution Selling, Call Center Fundamentals, Teller Services, Office Administration, Lock-box Operation, Bank Regulatory Compliance , Microsoft Office Suite 2010, Cloud Technology and Social Media Etiquette.
Windows (XP, 7, 8, 8.1, Vista, and 10), Linux (Fedora, Ubuntu), Mobile Devices (Mac OSX, Android, iOS, Windows Phone), Microsoft Office 2003 and higher, Office 365, C#, Microsoft Visual Studio, Adobe (Photoshop, Acrobat), ServiceNow, Microsoft Exchange, Workday, Salesforce, Citrix, FDR, Microsoft Active Directory, Terminal and Thin Client Systems, RSA Token, Oracle VirtualBox, Gaming Engine (Unity and Unreal Engine), ADP Portal, Kronos, VIOP, Avaya Communicator
Golden Key National Honor Society Academic Achievement Award