Coordinate with the DevOps manager on tasks for other products as deemed necessary.
Environment: Windows 10, Windows Server 2016 Datacenter, Agile, Jira, Confluence, Jira Service Desk, Cloud Formation, HealthCare, Automation, SQL, Aginity, AWS, EC2, S3, IAM, Lambda,
CloudFront, CloudFormation, Visual Studio 2017 / 2017, SharePoint, Microsoft Office, proprietary application, Github, RDS, etc.

Perform manual testing, which included system, regression, functional, front-end and back-end testing.
I was the only QA Analyst on a project that redeemed FCA Trust and stopped them from leaving SiteHawk LLC.
Due to the terrific job, my team did for FCA. SiteHawk LLC was able to convince GM from going from a year to year to a multiyear contract. This added over $1 million in revenue for SiteHawk.

Perform manual testing, which included system, regression, functional, front-end and
back-end testing.

Perform manual testing, which included system, regression, functional, front-end and back-end testing.
Created new users account for new developers and QA resources.
Test strategy, and test plans for Best Buy telephony APIs Develop.

• Worked with Business Analyst, QA Manager and Development Teams to ensure that applications met
• requirements, Business Rules, high quality and SDLC standards.
• Hands on experience working on AS400 for testing.
• Lead Quality Assurance reviews with other teams for all testing deliverable.
• Managed test plans and test cases for iSeries/AS400 testing
• Hans on expertise working with AS400, designed a framework for automation of AS400 application using HP unified functional testing.
• Executed Systems, End-to-End, Integration and User Acceptance Testing for all releases.
Environment: Quality Center, MS Office, Snag-it, Windows XP, Windows 7, AS400, Ultra Compare and
Edit, Clarity, SharePoint., FTP, Ansi, 834, Agile, Manual testing, etc.

• Perform troubleshooting of end-user technical issues Create, modify and delete user application accounts in accordance with security policies Assist in the creation of standard operating procedures for help desk operations.
• Work on the Unix team, where I utilize the UNIX operation system to support company functions. Which included editing shell scripts, running scripts and troubleshooting scripts by researching logs.

• Led in providing 1st and 2nd Tier technical support for end customers who needed to transmit electronic files into our business system Assisted with setup of communications and supported general business inquiries.

• Created change requests for developers by defining the required features and functionality.
• Wrote test plans, test cases of the application, business process and performed Usability and Integration testing.
• CBM Billing and reconciliation.

Duties including providing first and second level telephone support for hardware and software issues to over 5,000 users.
The use of general tools such as Remedy, Active directory, Dame-ware, SMS and
various remote support tools and internal tools such as Primus Knowledge for research
and CIC I3 which is similar to five 9, PBX or call center phone application.
Facilitated the problem escalation process by bringing together the appropriate fix
agents including both internal and external experts.
Established priorities and effectively managed time to complete my duties within
specified time frames .

Provided customers with telephone support on operation/ maintenance of dell
products; technical support of inbound calls and emails.
Handled ticketing system via Dell serve to resolve connectivity, applications / hardware and peripherals issues.

• Developed Full Stack Application in LAMP (Linux, Apache, MySQL, and Python/PHP) Architecture.
• Implemented SQL Alchemy which is a python library for complete access over MySQL DB.
• Used Flask configuration to manage URLs and application parameters.
• Created entire application using Python, Flask, MySQL and Linux.
• Installed, configured, and managed the AWS server.
• Designed and developed the UI of the website using HTML, XHTML, AJAX, CSS, JavaScript and Angular JS.
• Also used Bootstrap as a mechanism to manage and organize the html page layout.
• Troubleshooting AWS Auto-scaling and EC2 instances related issues.
• Automated AWS resources like S3, EC2, VPC using Python Scripts Boto3 (SDK).
• Configuring AWS Elastic Load Balancer and Pre-warming ELB\'s as required.
• Created S3 buckets and managed policies using IAM roles for S3 buckets.
• Automating infrastructure using multiple AWS Cloud-formation templates and updating the resources with the help of helper scripts.

• Participated in technical design, development and implementation of application systems.
• Designed and developed the custom objects, Record types, Report types, Formula fields, Page layouts, workflow rules, tasks, Field updates, emails and alerts to track customer related tasks and activities.
• Configured the User permissions based on the organizational hierarchy.
• Created Change Sets to deploy components from test environment to all other higher environments.
• Developed Sites for Portal Users and configured Single Sign-On Settings.
• Worked with Force.com Migration Tool for migrating data from one environment to another.
• Created ANT scripts and managed and unmanaged packages for Force.com Migration Tool.
• Used field level securities along with page layouts to manage the visibility and accessibility of fields for corresponding Roles and Profiles.
• Designed and modified Approval process and created Approval steps, which used email alerts and field updates.
• Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency.
• Implemented relationship fields for proper data loading and maintaining the quality of the data.
• Used Tabular, summary and Matrix joined reports to create standard reports and custom reports.
• Worked with Dynamic apex to access sObjects and field describe information execute dynamic SOQL, SOSL and DML queries.
• Conducting technical and economic feasibility studies for new Salesforce applications.