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Professional Summary

Experienced bilingual Technical Support Analyst with over 4 years of experience in Information Technology Industry and over 2 years Salesforce CRM Administrator experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Certifications

Salesforce Certified Administrator

Credential ID: 8

Skills
  • Systems administration
  • Team leadership Skills
  • Data analysis
  • Technical Writing
  • System Configuration
  • Desktop support
  • SQL
  • MS Office
Education
2017
Associate of Science: Information Systems Technology
Great Bay Community College - 320 Corporate Dr, NH 03801

Experience in:

  • Configuring networking devices to forward traffic throughout a local area network
  • Installing and testing physical layer infrastructure to include copper, fiber- optic, and wireless media
  • Configuring and implementing virtualization of the desktop and network
Accomplishments
  • President of the International Club


Received the Outstanding Student Award from Great Bay Community College for leading the International Club for 3 years. The club consisted of 20+ new and existing students from a range of countries. As president I arranged, hosted meetings and scheduled work for club members to raise club funds.

Work History
11/2017 to Current
Technical Support Analyst Amadeus Hospitality Portsmouth, NH
  • Providing technical support for clients including Spanish speaking
  • Demonstrating professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Documenting all transactions and support interactions in system for future reference and addition to knowledge base
  • Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
10/2016 to 03/2017
Print Production Assistant Speedpro Imaging 195 New Hampshire Ave #100, Portsmouth, NH 03801

- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Logged, trafficked and updated projects in job management software.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Distributed an updated weekly report of project priorities to team members and management.

03/2011 to 10/2016
Waiter/Bartender BG's BoatHouse Restaurant and Marina 191 Wentworth Rd, Portsmouth, NH 03801
  • Hardworking and valued team member
  • Increased customer rapport
  • Consistently provided professional, friendly and engaging service
  • Spoke with patrons to ensure satisfaction with food and service
  • Trained new employees
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Professional Summary
Modern, forward-thinking UI Developer. Around 4 years of experience in professional web world to improve user experience. Always seeking creative challenges.
Skills
  • HTML5 
  • CSS3, Bootstrap, Sass, less
  • JavaScript, Typescript
  • AngularJS 1.X,2.0,4.0
  • ReactJS
  • NodeJS
  • JQuery, AJAX,JSON
  • Protractor, Mocha
  • WebPack, NPM, Gulp & Grunt
  • Docker
  • Jenkins
  • Analytics and metrics
  • GitHub
  • Cassandra
  • Google analytics
  • Agile Methodologies
Work History
WEB DEVELOPER Nov 2015 - Current
VERIZON 700 HIDDEN RIDGE, IRVING, TX

Rapidly developed and feature prototypes from conceptual demonstrations, by implementing POC like Public space monitoring, SmartPark and AgTech

Proficiently builded Website which adhere to Web 2.0 Industry Standards Using HTML5, CSS3, SASS, JavaScript, AngularJS.

Performed best practices in implementing AngularJS (1.x, 2.0,4.0) modules and creating free-standing, reusable, and testable components

Exclusively used Node.js for building fast and scalable network applications and Express.js as standard server framework for Node.js.

Adopted WebPack, npm, Gulp & Grunt as Task Managers and performed custom tasks for build process to handle an desired outcome.

Understanding the responsibilities of ThingSpace platform, database, API, caching layer, proxies, and other web services used in the process

Extensively used GitHub, Source Tree for all of the distributed version control and source code management (SCM).

Mapped user journey end-to-end from Sensor based SOAP-API to Mongo DB Covering all data phases using information architecture diagrams, user flows.

Worked Closely with Backend team, to ensure  smooth deployments, by configuring different build, and test scripts for CI-CD process laid.
Exclusively implemented a NodeJS wrapper around the SCALA Microservices. Also exposed an Swagger-UI for showcase by stake-holders

Executed FireBase to handle incoming Dynamic Data from ThingSpace Gateway which is a part of Threeway-Data-Binding practice adhered.

Performed extensive unit tests using mocha and e2e test suites for all components, and running them with Protractor.

Used Google analytics to capture User metrics to improve Customer Experience with Digital Analytics.

Implemented Istanbul a popular Code Coverage tool to increase Code Coverage to make code more production efficient.

UI Developer Intern Sep 2014 - May 2015
California State University Northridge Northridge CA

Create, maintain and optimize existing college portal application using JavaScript and AngularJs

Collect feedback from design and technical staff on WebDevelopment needs, To maintain various department websites, making sure all relevant pages are updated

Used HTML,CSS, and Javascript & Bootstrap for client and XML, Json for Backend service calls

Front End/UI Developer Jan 2013 - Jun 2013
ICICI Bank Hyderabad, Telangana
Worked as a programmer, assisted by lead in developing two different Web-based applications for an Insurance and Travel domains.
Developed Object Oriented JavaScript code and responsible for client side validations using JQuery functions.   
Coding, styling, testing of reusable JavaScript, CSS3, HTML5 widgets / libraries for complex UI controls.
Maintained existing applications and designed and delivered new applications.
Used Cascading Style Sheets in order to separate presentation from the structure 
Education
Master of Science: Engineering Management 2015
California State University Northridge Northridge CA
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Highlights
  • Strong in HTML/CSS/JavaScript, jQuery. Angularjs, Bootstrap, Flexbox, Node.js,
    AJAX/JSON, PHP, Git.
  • CMS-ready (WordPress, IBM WCM, Sitecore). 
  • Interest in Angular 2, React, typescript.
  • Well-versed in Photoshop, Illustrator.
  • Skilled on Mac & Windows, access to both.
  • Adept at responsive design, cross-browser compatibility & Agile Development.
Experience
Digital Experience Team - Front End Developer Mar 2017 to Current
Element Blue Houston, TX
  • Three month contract-to-hire position with a fast-paced IBM partner.
  • Took ownership of accounts to deliver responsive front-end design/development, debugging & enterprise CMS development/client training (IBM Web Content Manager, Sitecore).
  • Aided back-end devs w/ implementation of complex enterprise search (Apache Solr, Fusion).
  • Spearheaded design and customization of homepage carousel, implemented flexbox, maintenance/design updates for elementblue.com (WordPress, PHP, jQuery).
Front End Development (freelance) May 2016 to Mar 2017
  • Portfolio: https://kylevassella.github.io     (AngularJS SPA, jQuery parallax/smoothscroll/plugins)
  • Stack Overflow: https://stackoverflow.com/users//kyle-vassella?tab=profile
  • GitHub: https://www.github.com/kylevassella
Digital Post-Production (freelance) Aug 2013 to Nov 2016
  • Video editing & motion graphic design (Photoshop, Illustrator, Premiere Pro, After Effects).
Web & Video Production Intern - Skytheory Sep 2011 to Aug 2013
Denver, CO
  • Website maintenance, content/design updates, SEO for skytheory.com (HTML/CSS, Dreamweaver).
  • Editing/motion graphics for commercials, B2B marketing & corporate training videos.
Education
Front End Track | Full Stack JavaScript Track 2017 TeamTreehouse.com Houston, TX
Certificate, Film/Video/Media 2013 Colorado Film School Denver, CO
BBA, Marketing 2011 Texas A&M University College Station, TX
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Objective
Seeking to transition into the medical field as a phlebotomist where I can utilize my medical knowledge and my excellent customer service skills.
Skills
  • Good communication skills and a sociable attitude
  • Good knowledge of phlebotomy procedure and equipment
  • Able to work as an individual and as a team
  • Proficient in customer support


  • Detail-oriented
  • Personable
  • Phlebotomy knowledge
  • Strong interpersonal skills
Work History
01/2018 to 02/2018
Intern Phlebotomist Quest Diagnostics Westminster, MD
  • Obtained blood samples for medical testing by venipuncture or capillary puncture on patients.
  • Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Provide excellent customer service to patients and adhere to established safety procedures.
11/2016 to Current
Front End Associate HomeGoods Owings mills, MD
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Operated a cash register for cash, check and credit card transactions.
02/2015 to 04/2016
Front End Associate Marshalls Lafayette, La


  • Prioritized helping customers over completing other routine tasks in the store.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Operated a cash register for cash, check and credit card transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
11/2013 to 05/2014
Returns Under Armour Curtis bay, Md
  • Pack and unpack merchandise
  • Size and resize
04/2009 to 06/2011
Sales Assocaite Fashion Bug Reisterstown, MD
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Operated a cash register for cash, check and credit card transactions.
Education/Certifications
GED: Louisiana Technical Community College System - Lafayette, La
2017
Certified Phlebotomist : Plebotomy
American Academy Phlebotomy Technicians - Baltimore, MD
Reference
Temi Wilson
Crystie Tracey