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Bachelor of Science: Major: Mathematics; Minors: Computer Science & Anthropology, 2017
St Lawrence University - Canton, NY

Computer Science; Relevant Coursework:  Introduction to Computer Programming (Python), Techniques of Computer Science (Java), Data Structures, Computer Organization (Assembly Language), Symbolic Logic, Theory of Computation

Mathematics; Relevant Coursework: Complex Analysis, Group Theory, Linear Algebra, Calculus I, II & III, Bridge to Higher Math, Symbolic Logic, Theory of Computation, Applied Statistics

 Computer Skills:

  • Microsoft (Word, PowerPoint, Publisher, Excel, Access, Skype for Business)
  • Windows and macOS
  • Linux
  • Python, Java, Assembly Language, HTML, PHP, CSS

 Other Skills:

  • Attention to detail
  • Interpersonal skills
  • Team player
  • Working with shifting priorities
  • Adherence to high customer service standards
Information Systems Specialist, 09/2017 to 01/2018
CVS Health Business Integration Center Smithfield, RI
  • Employed remote troubleshooting using company software and contacted clients to guide them fix existing system issues.
  • Evaluated previous procedural reports and employed the information to diagnose future hardware and software incidents.
  • Maintained client confidence and protected operations by keeping information confidential.
  • Provided after-hours support for project efforts when needed.
  • Contributed to team work by requesting for and sharing information on a wide range of system issues.
Help Desk Assistant/Computer Repair Room Technician, 04/2016 to 05/2017
St. Lawrence University Canton, New York
  • Provided professional on-site and remote technical support using Bomgar Remote Support software.
  • Performed troubleshooting on network and printer connectivity, desktop configuration and network access issues.
  • Imaged about 100 computers with updated software for Spring 2017.
  • Troubleshot and repaired android, ios and symbian devices for donation to local kids.
  • Analyzed and made recommendations to IT staff on hardware and software information for better documentation.
Sourcing Intern, 06/2015 to 07/2015
General Electric Nairobi, Kenya
  • Collaborated with a four- person team to oversee GE fleet and guest houses in Angola.
  • Presented team's progress at the main sourcing team meeting of GE sub-Saharan Africa (SSA).
  • Analyzed usage of employees' fuel cards in Sonils, Angola to compile a report for the sourcing team.
  • Participated in the clearing of payments to a fleet supplier by analyzing bottlenecks in the Source to Pay suite.
  • Presented a complete internship report to GE Africa CEO which included savings stats amounting over $3 million.
Additional Information
Varsity Cross Country & Track and Field, St Lawrence University, Canton, NY; Fall 2013-Fall 2016
  • Trained and practiced with a team up to 28 hours weekly to compete in conference, state and national competitions.
  • Competed in the 2014 cross-country national championship, and the 2014 track and field ECAC championship.
Finance and Logistics Chair, Project Pengyou, St Lawrence University, Canton, NY; Fall 2016-Spring 2017
  • Managed the funds and fundraisers for club activities to maximize number and quality of events.
Volunteer, Phone and Tablet Repair Program, St Lawrence University, Canton, NY; Spring 2017
  • Teamed up with a group of volunteers to fix phones donated by local community for local high school youth.

Fluent in: English, Swahili, Kalenjin (Mother language)

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Professional Profile
Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
  • Mobile application devWeb application design elopment
  • Networked applications
  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Leadership
  • Web application design
  • E-Learning application development
  • Object-oriented design
  • Working with large data sets
  • Computer vision
  • Software Development Life Cycle principles (SDLC)
  • HTML
  • CSS
  • Windows Server 2003
  • Windows XP
  • Windows 8
Relevant Experience
Improved IT department effectiveness by APPROPRIATION LETTERS.
Professional Experience
Pronunciation Specialist - Special Needs Center for Day Care (ALDAMMAM, KSA) January 2016 - Current

Provided individual students with personalized educational, behavioral and emotional support.
·         Training from International Medical Center in Information Technology department - Jeddah
.         Applied best practices of software development while staying abreast of advances in the practice.
This resume is created in 7 minutes.
Expected in 02/2020
MBA: Information Technology Management
American Public University - Charles Town, WV
  • Coursework in Information Technology Project Management, Strategic Human Resource Management Practices, Applied Decision Making, and Corporate Finance
Bachelor of Arts: Informatics (Economics) University of Iowa - Iowa City, IA
Technical Skills
  • Microsoft Windows Vista, Win7, Win10, and MacOS
  • Microsoft Windows 2008 and 2012 Server
  • Java, Python, HTML, and SQL
  • Active Directory
  • Virtual Desktop Environments
  • Jira, Spiceworks, and ServiceNow Ticketing Systems
  • Data Backup and Recovery Systems
  • Technical Asset Management
  • Microsoft Office Suite
  • Microsoft System Center Configuration Manager
  • Android OS and iOS
  • Command Line
  • Technical Documentation
  • Database Design and Management
Work History
01/2019 to Current
Client Support Technician Rightpoint Chicago, IL
  • Identify recurring problems and their root causes, plan, and execute the necessary steps to eliminate possibility of recurrences
  • Collaborate across teams to implement high quality enterprise applications leveraging modern delivery methodologies within the grocer, pharma, and healthcare industries
  • Act as a subject matter expert to provide technical guidance for onboarding new clients/environments into digital operations support with an end to end solution focus
  • Provide Tier-2/Tier-3 site reliability and service desk support for escalated incidents as they arise and monitor as their progress through resolution
06/2017 to 07/2018
Technical Support Technician MediRevv Coralville, IA
  • Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues for local and remote users
  • Collaborated with system administrators, business analysts, developers, and project managers to reconcile various on-site and healthcare client technical issues
  • Responsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades, and repairs
  • Maintained daily performance of computer systems
03/2015 to 05/2017
IT Systems Support Analyst The University of Iowa Iowa City, IA
  • Planned for departmental-wide hardware and software upgrades while ensuring operating system security by applying appropriate patches and releases
  • Installed, troubleshot, and supported 500+ computers including Windows, Macintosh, and UNIX/Linux platforms
  • Performed system backups, recovery procedures closely following SOPs to ensure security, and identify and reconcile errors in client data to establish accurate business requirements
  • Recognized and solved an improper automated data process which would save another department $200k over the next 10 years
This resume is created in 7 minutes.
Professional Summary
Help Desk Specialist / Systems Administrator with over 6 years of providing technical solutions through high-quality service and support with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.

System upgrades/backups

Microsoft Technologies

Training & Mentoring users

Excellent problem-solving abilities



Active Director/Windows/Linux OS


    • CompTIA Security+ CE
    • Microsoft Certified Solutions Associate (MCSA)/ MCP
    • ITIL V.3 Foundation / MCSE (In Progress)
    Work History
    03/2015 to 05/2017
    Microsoft System Administrator McKesson Remote / Dallas, TX
    • Manage Active Directory, Group Polices and Logon Scripts.
    • Install, configure, maintain, and upgrade Microsoft Windows server operating systems and applications.
    • Establish and document standards and procedures.
    • Follow maintenance protocols to ensure systems are secure and ready for users.
    • Plan, design, and troubleshoot local and wide area network infrastructure, including routers, firewalls, switches, gateways, DNS servers, DHCP servers, clustering solutions, related hardware, software, and services.
    • Build / Manage multiple VMs and Windows Server 2012 and 2016.
    • Installation / Configuration, Managing Server Roles, Managing Server Shares.
    • Windows 10: Installation / Configuration, Joining Workstation to Domain.
    • Building Windows Domains / Domain Controllers, Active Directory Users & Computers. Resetting Passwords, Managing AD OU Structure.
    • Creating / Managing GPOs, Deploy Software / Files VIA GPO. Implemented and administered advanced Microsoft technologies.
    • Help-desk / Desktop Support Services.
    02/2012 to 02/2015
    Systems Administrator - Windows FlexManage - San Francisco Remote
    • Install and configure computer hardware, software and peripherals.
    • Installation / Configuration, Managing Server Roles, Managing Server Shares.
    • Windows 7, 8 and 10: Installation / Configuration, Joining Workstation to Domain.
    • Building Windows Domains / Domain Controllers, Active Directory Users & Computers.
    • Creating & Managing User / Computer Accounts, Managing Account Memberships.
    • Resetting Passwords, Managing AD OU Structure.
    • Implemented and administered advanced Microsoft technologies.
    • Deployed, administered and supported Windows servers in a fast-paced, demanding business environment.
    • Maintain system backups utilizing Net Backup, and regularly conduct testing of restored data.
    • Trained users in the proper use of hardware or software.
    • Technical Support to end user employees on phone.
    01/2011 to 01/2012
    Help Desk Support Technician Bank of America Dallas, TX
    • Help-desk support for users.
    • Escalate and assign tickets to appropriate teams for resolution.
    • Provide initial responses to security incidents.Provide system backup/recovery, security, database maintenance routines, and database monitoring.
    • Automate regular maintenance tasks.
    • Assist with the administration of Back-office Systems.
    • PC, LAN/WAN Network, Hardware, Printer and Software maintenance & Support.
    • Develop Reports for Data Processing, Back Office, and Accounting Departments.
    • Build, Maintain, and support the corporate E-Mail Server running on Linux or windows. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
    High School Diploma:
    Continental College HS - NG
    Associate of Applied Science: Computer Science
    Delta State Polytechnic - NG
    This resume is created in 7 minutes.
    Professional Summary
    Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
    • Exceptional communication skills
    • Quick learner
    • MS Windows proficient

    Work History
    Customer Service Representative, 04/2016 to 10/2017
    Randstad Office & Administration Alpharetta, Georgia, United States

    Worked at Mckesson as an enrollment representative, assisting terminally ill patients with enrolling into savings programs to save money on their medications.

    Assisted pharmacies with processing claims using Mckesson savings cards.

    Computing Services Agent, 11/2015 to 04/2016
    Wipro Atlanta Development Center Atlanta, Georgia, United States
    • Answered an average of 70  calls per day by addressing customer inquiries, solving problems and providing new product information for the Geek Squad.
    • Asked open-ended questions to assess customer needs.
    Help Desk Support Tech, 05/2015 to 07/2015
    Insight Global Atlanta, Georgia, United States
    Assisted Home Depot employees with the installation of Cisco software on to their work computers. 
    Customer Service Repersenitive, 08/2014 to 05/2015
    Donnelly Communications, Inc. Atlanta, Georgia, United States
    • Answered a constant flow of customer calls regarding power outages and billing questions. 
    • Effectively managed a high-volume of inbound and outbound customer calls.
    Instructor, 02/2013 to 06/2013
    Sylvan Learning Center Atlanta, GA
    Tutored elementary and middle school students in reading and math.
    Customer Service Representative, 12/2013 to 03/2014
    Alorica Kennesaw Kennesaw, Georgia, United States
    • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing information on Verizon cell phones.
    Substitute Teacher, 02/2012 to 05/2012
    Marietta City Schools Marietta, Georgia, United States
    Managed elementary and middle school classrooms in the presence of the regular classroom teacher. 
    Bachelor of Science: Middle Grades Education, 2011
    University of West Georgia - Carrollton, GA