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Human Resources Generalist with a background in management, employee recruitment/retention, and organizational development. Focused on developing efficient processes using knowledge of HR policies and procedures. Strong leadership and organizational skills, ability to work independently. Successful coordinator and advisor.    
  • Employee relations
  • Organizational Development 
  • Recruitment and retention
  • Orinetation and development
  • Compensation/payroll
  • Exceptional interpersonal and communication skills
  • ADP and SOI proficient
  • Good knowledge of PeopleSoft
  • Microsoft Office proficient
  • Fluent in Russian
  • Good knowledge of German 
  • Increased sales by 22% in the course of 1 year by implementing a new incentive program
  • Lowered the turnover by 41% by designing a new recruitment and orientation method        
  • Resolved numerous employee relations issues to avoid litigation 
  • Advised managers during organizational changes 
  • Transferred payroll and other data from various HRIS/HRMS  
Various Companies Boston, MA HR Consultant 01/2016 to Current
  • Advising on Employment Law Compliance and HR policies 
  • Providing Organizational Development Analysis with Intervention Programs
  • Assisting with organizational changes planning for smooth processes 
  • Implementing new Systems
  • Assisting with Payroll 
  • Creating orientation methods for new hires 
  • Consulting on case investigation and litigation process 
Emmanuel College Boston, MA Master of Science in Human Resource Management 01/2016 to Current
  • Working towards obtaining Master of Science in HRM
  • Evening classes only – available to work full time
Levenger Boston, MA HR Generalist/ Manager 06/2013 to 01/2016

Total at this company 05/2007 - 01/2016

  • Created and audited job listings and position budgeting  
  • Selected and interviewed candidates for all available positions
  • Conducted new employee orientation to foster positive attitude toward organizational objectives
  • Directed personnel, training, and labor relations activities
  • Organized employee schedules
  • Directed team performance to maximize sales and profit
  • Offered payroll processing from start to finish with accurate record keeping of employee PTO and vacation accruals using ADP and SOI
  • Worked closely with other HR departments in the company to facilitate year-end talent reviews and articulate team strengths
  • Assessed employee performance issued promotions and disciplinary notices
  • Conducted exit interviews 
Levenger Boston, MA HR Specialist/Assistant Manager 09/2009 to 06/2013
  • Designed and implemented customer satisfaction metrics resulting in winning the "Best Customer Service" awards
  • Directed and supervised employees, determined promotions
  • Conducted interviews
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Completed weekly schedules according to payroll policies
  • Analyzed marketing information and translated it into strategic plans
  • Worked closely with the district manager to formulate and build the store brand
Levenger Boston, MA Merchandiser/Inventory Orginizer 05/2007 to 09/2009
  • Increased sales by 12% by designing the displays 
  • Communicated with vendors, organized and ordered inventory and updated store spreadsheets
  • Ran weekly and monthly strategy reports to analyze business trends and make recommendations
  • Successfully conducting presentations, events, business introductory resulting in building new and valuable connections
  • Conducted staff meetings with sales personnel to introduce new merchandise
Bachelor of Arts: Photography 2013 Massachusetts College of Art and Design, Boston, MA, USA Emphasis in History of Fine Arts and Photography 
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With a mix of hands-on lab technician experience and SAP HCM configuration skills I have a unique perspective on Human Capital Management & technology. I currently employ professional skills and experience in SAP Benefits, Time Management and Personnel Administration. I am a team player, problem solver and very hard working.

  • Benefit Management
  • Time Management
  • Payroll Administration
  • Personnel Management
  • Organizational Management
  • Employee Self Service & Manager Self Service
09/2013 - Current
SAP HR HCM Software Training from HR Pundits - Chicago, IL
02/2005 - 06/2006
Aerotek Scientific, Inc. - Burlington, NJ HR Consultant

Worked in CHCS Services, Inc. upgrade in the system. Project involves reviewing medical records of customer and updating records in various systems.

10/2004 - 02/2006
Kasco Inc. - Burlington, NJ Payroll Manager

Responsible for Timekeeping, Payroll, Tax Reporting and Benefits Management.

Generated productivity reports.

03/2003 - 06/2004
Geneva Pharmaceuticals, Inc. - Burlington, NJ Associate Chemist.

Responsible for Calibrations, Balance pH meter, Dissolutions

(Distek 2100A & Vankel 7000), Hardness Tester, UV Spectrophotometer and HPLC.

Managed 100% approval rate of new products resulting in new tenders for the company.

06/2001 - 09/2002
Burlington Coat Factory - Burlington, NJ Data Processor

Managed daily pricing and ticketing schedule for employees and company merchandise.

05/2001 - 09/2002
Nestle USA - Burlington, NJ Lab Technician

Responsibile for Testing final products (Tea &Coffee)

Coffee: Measuring Oxygen, Weight, Density, Moisture, and Caffeine. Oil test on coffee, Liquor test, and Comparison with standard data.

Testing Tea samples: pH, Color, Flavor, Premix, Sugar Test, NTU, TOC and checking texture and specks of the Tea Powder. Entering & storing test results in Access Database. Sieve analysis for carbon Calibration: pH meter; Spectrophotometer; ICP Turbidity; ICP Omnimark; GC Hewlett Packard.

Achived 100% pass rate and managed company database.

Rowan University - Glassboro, NJ, Glassboro Bachelor of Science: Biology
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Professional Summary
Dedicated, dependable and energetic Human Resources professional. Experience in coaching, consulting and the administration of various HR duties for small businesses. Facilitate the recruiting, interviewing and onboarding of new employees. Well-developed skills in prioritizing, organization, decision making, time management, goal setting, performance management, marketing and business planning. Possess excellent written and verbal communication and interpersonal skills, exceptional rapport with people due to a warm and welcoming presence that facilitates exemplary employee relations. 
Business and HR Consultant 01/2008 to Current ACCELERATED BUSINESS SERVICES Westwood, MA
  • Owner and manager of a small business coaching and HR consulting service.
  • Provide remote and on-site coaching for individuals and companies to improve employee work performance with goal setting, prioritization, time management, organization, communication, team and leadership skills.
  • Create job descriptions and job postings to attract a targeted talent pool.
  • Select and interview candidates for available positions.
  • Create social media initiatives for new employee search strategies.
  • Help managers to set work performance goals for themselves and supervisees.
  • Assist managers in assessing employee work performance and in managing performance improvement plans.
  • Assist corporate leaders with the creation of goals, mission, and vision.
  • Provide leadership training and coaching on communication strategies, time management, goal setting, work/life balance, stress management, motivating employees, and effective teamwork.  
  • Certified and experienced in using Myers-Briggs and Strong Interest Inventory.
  • Assisted with recruiting, interviewing, selecting, background and reference checks and onboarding of new hires.
  • Hire and supervise freelance staff, and manage a wide range of projects from inception to completion.
  • Assisted business owners to identifying growth targets, created strategic business and marketing plans.
  • Advised businesses on internet marketing strategy, social media, website development, search optimization.
  • Provide copywriting of agency promotional and branding materials, as well as blogs, articles, and newsletters.
Director 01/1998 to 01/2008 JEWISH FAMILY AND CHILDREN'S SERVICE Waltham, MA
  • Created Department to address the basic needs of individuals and families in crisis.
  • Managed program development growing division from 4 programs to 18.
  • Program administration, finance, grant writing, reporting and evaluation.
  • Created and standardized policies, forms and guidelines across all programs.
  • Wrote job descriptions, screened, interviewed, hired all staff. 
  • Trained, supervised, and mentored 12 paid staff and over 300 volunteer personnel.
  • Performed outreach in the community to expand the reach and efficacy of the programs.
  • Served as the agency representative in matters relating to poverty and programs for people in need and in crisis by participating in community meetings, conferences, workshops, and writing articles.
  • Wrote grants, participated in fundraising activities resulting in the expansion of the Center's programs. 


Some of the programs for low-income people in crisis included:

  • Community Health Access; links those without health insurance to available programs, volunteer physicians.
  • Family Table; volunteers in local houses of worship donate and bag food and deliver monthly groceries.
  • Financial Assistance; provides crisis case management, grants, loans, and camp scholarships.
  • Housing Services; provides housing search, case management, rent payments, to prevent homelessness.
  • Holiday Gift Drive; volunteers provide holiday gifts and gift cards.
  • Financial Literacy; volunteers assist people with financial education, money management.
  • Kol Isha; provides case management and support services for domestic violence survivors.
  • Bet Tzedek; provides volunteer legal services in civil cases
Director of Emergency Social Services 01/1989 to 01/1998 AMERICAN RED CROSS Boston, MA
  • Planned, developed and administered division that provides 24-hour emergency casework, financial assistance, and disaster mental health services.
  • Responsible for program development, staff hiring, onboarding, supervision, volunteer and intern recruitment and fiscal management for the following programs: 1) Disaster Relief, 2) Armed Forces Emergency Services, 3) International Tracing and Family Message, and 4) Legalization and Citizenship.
  • Key liaison with state agencies, federal agencies, and other community human service agencies and professional associations involved in disaster planning and response.
  • Successfully recruited, screened, and trained volunteers from each mental health professional association. Created the Greater Boston Mental Health Response Team, a group of over 200 multidisciplinary mental health professionals who respond to local and national disasters. 
  • Three programs which I helped to create received national awards for innovation, service delivery, and marketing excellence, becoming national models for other Chapters to emulate.
Education and Training
Dispute Resolution Certificate University of Massachusetts Boston, MA
MSW: Concentration in Community Organization, Management and Planning (COMP). Boston University School of Social Work Boston, MA
Bachelor of Arts degree: Psychology Gerontology Rhode Island College Providence, RI Psychology Gerontology
Marketing Certified Professional Hubspot Inbound Marketing University Cambridge, Online Program
  • Chairperson, Founder, MA Chapter, National Association of Social Workers, Disaster Response Committee, 2001-2009
  • Ancient Free & Accepted Masons-Master Mason 
  • Member – Society of Human Resources Management (SHRM)
Activities and Honors
  • Conducted outreach to each Massachusetts mental health professional organization, negotiated Red Cross Memorandum of Understanding. 
  • Created a state-wide, multi-disciplinary, disaster response team. 
  • Trained and deployed over 1000 volunteers, locally and nationally.
  • Recognized by MA. Dept. of Mental Health for team involvement in MA. state disaster relief operations
  • Awarded Beverly Ross Fliegel Award for Social Policy and Change by NASW, MA Chapter.
This resume is created in 7 minutes.
Dependable Army Veteran and Human Resources Professional with extensive experience working for Fortune 500 and small manufacturing companies. Expertise in recruiting and retention with proven abilities in employee relation and training/development. Client-focused with strong relationship building and strategic planning skills.
  • Performance Management
  • Talent Acquisition
  • Coaching/counseling
  • Short and Long term disability
  • Worker's compensation
  • Staffing and recruiting professional
  • Employment law knowledge
  • Employee relations
  • Six Sigma Certified
02/2015 to 06/2015
Contract HR Consultant Winter Wyman Waltham, MA
  • Completed two month assignment at Vibram, USA.
  • Worked on specialized projects, such as; designing power point presentations for New Hire Orientation, Anti-Harassment and Safety training.
02/2002 to 04/2015
HR Business Partner/HR Specialist, AVP TD Bank Worcester, MA
  • Partnered with Retail Business Line and identified potential risks and mitigated legal exposure and expenses for non-compliance with federal/state legislation.
  • Selected to participate as integral partner of a nine member pilot program.
  • The success of this pilot was instrumental in spearheading HR Transformation for the entire footprint.
  • Collaborated with relevant stakeholders, to provide advice on complex employment situations, strategies and options to drive HR excellence.
  • Supported business line in strategizing a plan to set and communicate expectations on performance managing all 'at risk' employees.
  • Coached management on manager-employee conflict, terminations, workforce transitions, absenteeism, health and safety, guidance with complex accommodation and disability matters; investigations.
  • Planned and participated in strategic initiatives focusing on ensuring the business has the best candidates for positions, increasing leadership capabilities and positively impacting the employee's experience.
  • Developed and implemented training on Perfecting Email Etiquette.
  • Increased managers' ability to write professionally and that received positive outcomes.
  • Member of the Workplace Violence Committee, Employee Recognition Committee and Policies and Procedures Committee.
09/1999 to 01/2002
Human Resources Manager Injectronics, Inc Clinton, MA
  • Promoted from Human Resources Representative within 5 months).
  • Identified opportunities for continuous cost improvement; negotiated a 10% decrease in temporary agency fees.
  • Supervised the Payroll function and staff of three employees.
  • Negotiated with vendors, resolved escalated benefit claim issues, and communicated new program to employees.
  • Maintained external professional networking associations in order to gather information and to benchmark current "marketplace issues".
Human Resources Quality Productivity Solutions, Inc. Lean Six Sigma Green Belt,  Lean Expert, Documenting DIS ISO 9001-2015, Auditing to DIS ISO 9001-2015, SPHR/PHR in Human Resources.
Bachelor of Science: Business Management Worcester State College Worcester, MA Business Management
Military Experience
United States Army
17 years U.S. Army Reserves and 3 years U.S. Army
  • Held Top Secret Clearance.
Volunteer Activities
  • VA Homeless Shelter in Boston
  • Rebuilding Springfield (tornado recovery)
  • Participated in team building projects and planted crops to feed the food banks
  • Captain of two American Diabetes Walk
  • Participate in Junior Achievement
  • Captain of two Annual Team Scrabble Tournaments
  • Worcester Community Connections Coalition
This resume is created in 7 minutes.
Professional Summary

High-achieving management professional possessing excellent interpersonal, communication, organizational and analytical capabilities with talent for leading by example and inspiring peak performance. Promotes and implements human resource values by planning and managing human resource programs and directing staff. Effectively managed all HRIS related projects including system analysis, planning, development, training and implementation for Lawson HRIS software. Provides consulting services and develops and delivers end-user training of Lawson HR products and functionality.

Skill Highlights
  • HRIS Lawson Administration
  • Benefit Administration and Compensation
  • Project Management
  • Change Management
  • Training and Development
  • Labor Relations
  • FLSA and Legal Compliance
  • Budgeting and Position Control
  • HR Policy and Procedure Development
  • Data Collection, Analysis, and Audit
  • Employee Engagement
  • Performance Improvement
Professional Experience
Human Resources Manager/Department Head Aug 2014 to Current
Consulate Healthcare Ishpeming, MI
  • Directs personnel, training and labor relations activities. Identifies staff vacancies and recruits, interviews and selects applicants. Provides new employee on-boarding and manages Blue Ribbon Orientation program.
  • Implements human resources strategies by establishing department accountabilities including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, employee relations and retention, AA/EEO compliance, and labor relations.
  • Maintains responsibility for bi-weekly payroll processing, accounts payable invoicing, worker's compensation and safety reporting, family medical leave monitoring, labor reporting, and employee concern and resolution processes.
  • Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
  • Guides management and employee actions by researching, developing and updating procedures, methods and guidelines to effectively communicate and enforce organization values.
  • Complies with federal, state and local legal requirements by studying existing, new and anticipated legislation; enforcing adherence to requirements and advising management on needed actions.
Independent HR Consultant Jan 2014 to Current
Self Marquette, MI
  • Provides consulting services for the requirements definition, design, testing, deployment and maintenance of Lawson HR Suite including HR, Personnel Administration, Benefits, Payroll, Absence Management and Manager Employee Self-Service.
  • Develops and delivers end-user training of Lawson HR products and functionality.
  • Provides knowledge transfer, production support and procedures development of Lawson HR applications.
  • Provides consulting services on compensation management and FLSA issues to ensure legal compliance.
  • Provides consulting services on the design and administration of employee benefit programs.
HRIS Administrator/Total Comp Analyst Jun 2008 to Dec 2013
Marquette General Hospital Marquette, MI
  • Served as Project Manager and key knowledge resource to all HR system related projects and processes improvements. Provided internal consulting services for the design, testing, deployment and maintenance of Lawson HR applications, manager employee self-service and performance management.
  • Served as Implementation Project Lead through all phases of the Lawson conversion lifecycle: analysis, design, development, testing, training, year-end processing, and post-implementation/post-upgrade support.
  • Determined best methodology and oversaw the accurate and timely conversion of data. Validated control information.
  • Developed project plans and monitored implementation schedule; managed work groups and individual scope of work; ensured issues and risks were documented; and ensured deliverables were met, including implementing system and/or policy changes.
  • Wrote functional requirements and functional design documents for configuration and required customizations based upon business best practice solutions.
  • Provided orientation, training and materials to end-users for all modified and new systems.
  • Served as expert resource for senior management to develop and implement fair and consistent HR policies, procedures, reports, and objectives, as well as strategic planning, performance improvement and facilitating the acceptance of change within the workplace.
  • Monitored and verified the effectiveness of internal controls through quality audits; executed remediation plans and confirmed proper resolution as necessary.
  • Created, analyzed and evaluated job descriptions to develop competitive salary structures.
  • Liaison between Human Resources and Payroll on all FLSA and compensation issues to ensure legal compliance. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Responsible for creating policies and procedures for labor relations. Assisted with negotiating union collective bargaining agreements, grievance hearings and administered labor relations policies. Draft contract proposals and counter proposals for collective bargaining labor negotiations.
  • Conducted benefits administration for 2,500 benefit-eligible employees.
  • Presented quarterly orientation and effectively trained new managers on conducting performance evaluations and SMART goal writing.
Benefits/Compensation Analyst May 2000 to Jun 2008
Marquette General Hospital Marquette, MI
  • Performed detailed analysis of Health/Welfare and compensation programs to determine cost effectiveness, utilization patterns, trends, budgeting renewal and year-year end processing.
  • Conducted studies and compiled statistics to identify issues and provided appropriate recommendations on HR issues, concerns, and initiatives.
  • Administered, maintained and initiated Family Medical Leave requests.
  • Effectively trained staff and served as a resource person to other Upper Peninsula Health Care Network Hospitals on various HR/Payroll systems and reporting. Maintained and manipulated software databases for benefit/compensation programs to produce desired results.
Secretary; HR Data Systems Coordinator; Office Manager Oct 1985 to May 2000
Marquette General Hospital Marquette, MI
  • Conducted new employee orientation and on-boarding to foster positive attitudes toward organizational objectives.
  • Expertly planned, coordinated, organized and directed employee activities.
  • Maintained, verified and kept accurate position budget and position control.
  • Managed HR clerical staff including greeting visitors and responding to telephone and in-person requests for information.
Bachelor of Science, Office Administration/Management Northern Michigan University Marquette, MI