|C+, UNIX and LAN Microsoft Word, Excel, Power Point and Access|
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Take a look at the most common Implementation Specialist skills, don't hesitate to use them in your resume to catch recruiters' attention.
Respond to heavy volume of live chat, calls and emails from customers.
Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.
Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.
Process customer financial adjustments accurately and efficiently.
Meet and exceed CSAT, quality monitoring, productivity, and adherence goals.
Process, sort, and log incoming and outgoing mail to appropriate department.
Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.
Respond, log, and track authorized user requests for physical and electronic file and document retrieval.
Prepare records for off-site storage.
Process payoff checks and release titles.
Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.
Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.