Implementation Specialist resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Summary
 Bilingual Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue.
Excellent interpersonal skills and ability to drive business forward with hands-on approach, from Product Marketing, Project Management and Operations to Business Development and Communications.Experience in Services, Technology and Manufacturing.

Complete Expertise in Sales and Product, Project & Life-Cycle Marketing. Deliver immediate results linking Segments, Product and Marketing Strategies to customer needs. International, multicultural and bilingual experience. Excellent interpersonal skills and ability to drive business forward with hands-on approach, from Product MarketingProject Management and Operations to Business Development and Communications.Experience in Services, Technology and Manufacturing.

Skills
C+, UNIX and LAN Microsoft Word, Excel, Power Point and Access
Experience
Cerner Implementation Expert and Trainer 02/2017 to Current Cerner Wichita, KS
  • Provided side by side support to physicians, pharmacist, and medical staff during Go-Live
  • Explained the benefits of Cerner EMR software to staff and illustrated time saving tips to enhance work production.
  • Walked providers and nurses through documentation, placing orders, creating encounters and completing tasks.
  • Successfully worked through software issues and provided prompt solutions.Worked with clinic managers and team leads to resolve workflow and software conflicts.
  • Provided a temporary work around solution and reported workflow details to the command center for optimization.Demonstrated specific software functions to providers, pharmacists and nurses.Lead support using behavioral health specific solutions conducting charting for group and one on one sessions.
  • Assisted physicians in setting up Dragon and worked side by side to ensure satisfactory experience.Assured the workflow for the specific behavioral clinic is enforce.
  • Provided support in everything from medical administration, rounding, round charting and documentation to providers and medical staff.
Business Owner and General manager 02/2013 to 02/2016 Independent Contractor Wichita, KS
  • Achieved over 50% yearly growth and 120% business profits.
  • Delivered exceptional customer service and experience with new and repeat customers.
  • Accomplished partnership with Dillon's and other wholesale accounts.
  • Managed three to five employees, payroll and working schedules.
  • Analyzed all aspects of the business, costs, revenue and customer reports.
  • Created marketing operations calendar.
  • Coordinated and attended events to help promote the business brand.
  • including fundraising and community events.
Marketing Director 01/2008 to 01/2013 Suede Go-Live Productions Wichita, KS
  • Developed largest Latin-based entertainment organization with $5 MM annual sales.
  • Worked with sponsors and vendors to execute monthly and quarterly media programs including: TV, radio, print, and other projects.
  • Managed events/concerts from initial concept through publication and execution of the show, worked.
  • on brochures, web content, advertising, public relations, direct mailers, posters and electronic media.
  • Managed all aspects of events of customers and vendors.
Outreach Manager 02/2007 to 02/2008 Medicare Wichita, KS
  • Educated, trained and counsel Medicare clients and staff.
  • Generated presentations for different Organizations.
  • Provided bilingual assistants to staff and clients.
  • Organized, supervised, and coordinated different community activities to develop more clients.
Associate Engineer 01/2004 to 01/2007 Mid Continent Controls Wichita, KS
  • Executed drawings in AutoCAD for mechanical designs.
  • Performed design work using AutoCAD, Orcad Capture & Layout; including PCB layout and.
  • software design.
  • Executed switch design projects.
  • Generated test procedures for new switch panels and builds test equipment.
  • Assisted with writing installation manuals.
  • Generated assembly and "C" language software for embedded applications.
  • Generated PC based system diagnostic software.
  • Tested electronic assemblies.
  • Debugged new product designs and researched issues to ensure product is functioning properly.
  • Assisted Design Engineers with design projects..
Student Assistant 01/2001 to 01/2003 LSI Logic Drive Integration Lab Wichita, KS
  • Executed tests for the different disk drive capacities.
  • Generated benchmarking tests in DOS for disk drives.
  • Coordinated the execution of the various programs and tests.
Student Assistant 01/1999 to 01/2001
  • Created presentations, and computer operated programs to professors.
  • Managed daily department operations by filing, typing and answering phone calls.
  • Assisted professors and students with departmental affairs.
WSU Mechanical Engineering Department Wichita, KS
Languages
English, Spanish: Native Fluency
Education and Training
Bachelor of Science: Electrical Engineering Math 2004 Wichita State University Electrical Engineering Math Teaching Fellow at Columbia Business School: "Internet and Marketing."
Skills
advertising, AutoCAD, benchmarking, brochures, C" language, C+, concept, clients, customer service and experience, documentation, DOS, English, filing, fundraising, disk drives, LAN, Latin, Layout, marketing, mechanical, Access, Excel, Power Point, Microsoft Word, Orcad, payroll, posters, presentations, Programming, public relations, publication, radio, sales, software design, Spanish, switch, Teaching, phone, TV, test equipment, typing, UNIX, web content
Additional Information
  • United States Citizen *Leukemia and Lymphoma Society Woman of the year candidate *Man and Woman of the Year Kansas Chapter Volunteerism Award *Provided bilingual assistance to Father Jose Machado at Our Lady of Perpetual Help
This resume is created in 7 minutes.
Professional Summary
Self-motivated, innovative and goal-oriented management professional with expertise in implementation,  account and customer support management. Dedicated team player skilled at mediation and conflict resolution offering expertise in process improvement and customer retention. Exceptional leader who operates efficiently and creatively in fast-paced environments with strong ability to adapt.
Skills
  • Project planning and development
  • Strategic Management
  • Advanced Problem Solving


  • Relationship Management
  • Team Leadership
  • Customer Retention


Work History
Customer Service / Service / Dispatch Manager, 04/2018 to Current
C&C Air Conditioning, Heating & Plumbing Middletown, NJ
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. 
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Evaluated interactions between associates and customers to determine areas in need of improvement.
  • Enhanced customer satisfaction ratings by managing all client inquires through resolution.
  • Strategized long-term business needs while driving customer feedback for process improvements.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Implementation Project Manager, 04/2006 to 03/2018
Sprint Woodbridge, New Jersey
  • Provided overall project and customer life cycle management support for high profile Corporate and Business clients; building, enhancing and maintaining customer relationships.
  • Coordinated and managed all activities within customer implementation cycle: including project concept, planning, analysis, design, testing and deployment phases to ensure completion within time frame and budget .
  • Collaborated with key stakeholders, business, and technology teams, to agree and define change requirements in accordance with overall business strategy.
  • Analyzed and assess impacts of new product and program launches performing risk assessments and issue management related to project launches to mitigate exposure.
Project/Program Manager II, 10/2001 to 04/2006
Sprint (merged from Nextel Communications October 2005) Piscataway, New Jersey
  • Responsible for management of cross functional projects within business organization to ensure adequate processes and procedures are identified to encompass all impacted areas.
  • Partnered with project initiative owners within business and support operations as well as all impacted stake holders to guide program from concept through development, launch and post-launch assessment.


Fulfillment Operations Supervisor, 04/1997 to 10/2001
Nextel Communications Piscataway, New Jersey
  • Supervised and supported fulfillment operations staff of 45+ employees; responsible for the recruitment, hiring, development and annual performance reviews of fulfillment operation representatives.
  • Responsible for development, training and coaching of fulfillment operations group and execution of new processes and procedures.
Manager/Floral Designer, 03/1986 to 04/1997
Arne Kalma Flowers Matawan, New Jersey


  • Managed all event planning, including contract signing, fee collection, event booking and all even details.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Managed relationships with clients and translated marketing and social media needs into results-driven strategies.


Education/Training
Associate of Arts: Continuing
Brookdale Community College - Middletown, NJ
Advanced Project Management - Certificate : 2011
Skillpath - Mission, KS
Project Management - Certificate : 2005
Skillpath - Mission, KS
Other Skills
Software: MS Office, Outlook, Google Docs, iOS, Android
This resume is created in 7 minutes.
Professional Summary

IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Education
Bachelor of Science: Computer Science 2019 Troy University, Montgomery, AL Expected December 2019
Certifcations
CompTIA Security +

Technical Skills
  • Platforms - Windows 7, Windows 10, Macintosh, Linux
  • Networking - TCP/IP, Ethernet, VPN
  • Hardware- Dell, HP, Lenovo computers
  • Applications - Citrix, VMware, MS Office365, Adobe Acrobat, Adobe Reader, BMC Client Management, Trend Micro
  • Printers - Canon, HP, Xerox (Network, USB)
​​
Related Skills
Server Management, Cisco Umbrella, Cisco IronPort, Technical Support (phone, remotely, email and on-site), DNS, DHCP, LAN, WAN, Inventory Management, Vendor Relations
 
  Applications & Utilities
Windows(/7/8,10); Active Directory; MS Exchange; MSOffice; MS Outlook; MS PowerPoint, MS Excel, BMC Client Management; Norton Anti-Virus; Symantec Antivirus, Treat Advice, Knowbe4, Foortprints




Experience
Palomar Insurance Corporation Montgomery, AL IT Specialist III 03/2018 to Current
  • Experienced with VMware vSphere
  • Experienced creating new VM's and managing excising VM's in Citrix-DDC in our virtual environment
  • Great understanding of updating the master image (Vdisk) inside vSphere to deploy to both test or production environments 
  • Plan maintenance windows to patch servers, implement upgrades/updates to current image (Windows 7 Enterprise) in an virtual environment
  • Install and configure operating systems and other software and routinely test installed software for performance issues in an virtual environment
  • Responsible for creating phishing campaigns and deploying them quarterly to users for cybersecurity training purposes using Knowbe4.com
  • Work with all of the vendors for problem resolution for our environment
  • Provides 2nd and 3rd level end user support
  • Maintain all documentation including installation, configuration, troubleshooting, customer assistance, and/or training, and system requirements
  • Maintain security, backup, and redundancy strategies
  • Monitored multiple databases to keep track of all company inventory.
ServisFirst Bank Birmingham, AL Computer Analyst II 03/2016 to 03/2018
  • Help provide support for Local Area Network (LAN) and Wide Area Network (WAN)
  • Serves as admin for checkpoint firewall for Threat Prevention, whitelisting/blacklisting URL's for end users
  • Responsible for pushing the latest security patches to 500 + client devices and servers using Trend Micro and BMC Client Management.
  • Work daily with multiple outsourced 3rd party companies like FBS, FIS, Rightstar, Trend Micro, CNC Technology to troubleshoot issues with end users
  • Duties included testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of new and updated applications.
  • Mange and troubleshoot roughly 30 virtual servers in our environment.
  • In depth knowledge of both Mitel and PBX phone systems
Lemak Sports Medicine Birmingham, AL Tier 1 Support Technician 12/2014 to 03/2016
  • Provided support to end users by resolving connectivity issues, mapping network drives, installing network printers, troubleshoot issues with DICOM Imaging & communication issues
  • Installed computers and phones for end users. Responsible for inventory management and ordering new equipment
  • Installed and managed QuickBooks and scanners for the Accounting Dept. (Canon CR190ii, Panini Vision X, Panini I Deal, Digital Check)
  • Created user accounts, email, membership groups, printers and scan folder on designated copiers
  • Managed and setup VoIP Phones (PBX)
Rosewood Group Montgomery, AL IT Support Specialist 04/2011 to 12/2014
  • Provided support for client's servers, computers, printers, cables and other equipment
  • Served as one of the primary contact for computer hardware and software problems, as well as network issues
  • Responds to all client requests for technical support by phone, email and on-site support (Ticket system)
  • Provided end user support for 50 different business accounts (Dentists, Law offices, Advertising Agency, Churches, United Way etc.)
  • Managed servers, computers, printers, surface pro, etc...

CompuTech PC Restored Deatsville, AL Computer Repair Specialist 02/2010 to 04/2013
Sole Proprietor for CompuTech PC Restored
 
  • Responsible for diagnosing, repairing and testing computer problems before returning them back to customers
  • Explained the problems in a clear and understandable way, and give customers options for repair
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Build custom computers for customers
Ivy Creek Medical Wetumpka, AL Sales/Marketing Representative 02/2006 to 04/2012
  • Worked closely with physicians, case managers and nurses to identify the needs of their patients
  • Made recommendations for improving relations with referral sources and increasing referrals and develop strategies based on on-going analysis of pertinent information
  • Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area's sales manager
  • Emphasized product features based on analysis of the equipment doctors prescribed most for their patients
This resume is created in 7 minutes.
Professional Summary
A challenging position as an Epic application's consultant where my in-depth software knowledge, technological expertise, and health care industry insight can be deployed to the success of any organization.  Experienced in Electronic Medical Record(EMR)/Electronic Health Record(EHR)Vendors like EPIC, Cerner, McKesson, Allscripts.
Skills
  • Epic
  • Dragon Medical
  • McKesson Heo/Paragon Support Specialist      
  • Cerner Millennium Trainer 

 
 
  • Project management
  • Data management
Work History
Epic Cadence / Ambulatory / beacon Ate Support Consultant, 02/2018 to 03/2018
Northwestern Medicine Lake Forest Hospital Cancer Center Lake Forest, IL
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  •  Provided elbow support to physicians on how to circumnavigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders. 
  • Configure work flow analysis and changes/configure EMP/SER records. 
  •  Provided hands on initial Go-Live and ongoing EPIC modules.
Epic Go-Live Consultant, 11/2017
Marshall Medical Center Placerville, CA
  • Provided to inpatient Medical/Surgical, ICU and Obstetrics nursing staff and physicians of all specialties (Pulmonary, Cardiology, Surgery, Urology, Neurology...Etc.,) respiratory/physical therapists and Monitor Tech/Unit Clerks 
  • Demonstrated how to complete transfers to the unit, change accommodation codes, find consults and the document them on the Consult flowsheet, set various reports in the system for easy reference
  • Assisted staff in setting up Patient Lists, Patient List and Summary reports, organizing their activities and showing them how to find things in the chart, placing orders, add/remove LDAs, documenting blood administration and other items on documentation flowsheets 
Epic Ambulatory Go-Live Consultant (Team Lead)/ Senior Activ, 07/2017 to 07/2017
Mobile Hospital faithlope , alabama


  • Supported and trained Epic Ambulatory Work flow.
  • Provided elbow support during Pre Go-live Optime testing and Go lives.
  • Configure work flow analysis and changes/configure EMP/SER records.
  • Provided hands on initial Go-Live and ongoing EPIC modules.
  • Clindoc and ASAP support on the floor (Continuous Care Center and ICU ).
  • Provided end user solutions to all phases of care for inpatient documentation enabling transition from training experience to patient care on medical units within the floor,.
  • Proactively troubleshoots workflow issues and report any technical issues to command center.
  • Create and maintain documentation for supported applications.
Medical Epic Ambulatory Trainer /End User Support, 05/2017 to 06/2017
Saint Francis Hospital: Pathology Department Tulsa, OK
  •   Trained all Specialties Physicians in Medical Dictation
  •  Assisted other departments to implement Dragon into the workflow of the Inpatient Physicians 
  • Troubleshoot Epic software and printing issues 
  • Work closely with Operational Readiness Leads to facilitate completion of test script review and signoff, analysis of go-live critical reports, super user identification, credential trainer identification, and end user testing coordination
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Inpatient, 03/2017 to 04/2017
InpatientThomas Jefferson Hospital Philadelphia
  • Trained and provided support to physicians, physician assistants, nurses and front desk staff in the ICU department.
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  • Provided elbow support to physicians on how to circumnavigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders.
  • Provided elbow support during Pre Go-live Optime testing and Go lives.
  • Configure work flow analysis and changes/configure EMP/SER records.
  • Provided hands on initial Go-Live and ongoing EPIC modules.
  • Clindoc and ASAP support on the floor (Continuous Care Center and ICU ).
  • Provided end user solutions to all phases of care for inpatient documentation enabling transition from training experience to patient care on medical units within the floor,.
  • Proactively troubleshoots workflow issues and report any technical issues to command center Epic Super User - Inpatient.
Epic Go-Live Consultant, 02/2017 to 03/2017
Houston Methodist St John Nassau
  • Live support for specialty clinics (Family Medicine, Infectious Diseases and Cardiology).
  • Provide at-the-elbow and over-the-shoulder personal support to clinicians both on the inpatient and ambulatory side of the hospital.
  • Troubleshoot navigational problems and questions from end users.
  • Assisted clinicians on efficient use of Hyperspace.
  • Assisted end users in creating preference lists, developing standardized workflows and using SmartTools (SmartPhrase, Smarttext, Smartlinks, etc).
  • Provided elbow support to physicians on how to document encounters, manage In Basket and navigate medications and orders.
  • Resolved system issues by effectively communicating with project and team leads, command center and support staff.
  • Opened tickets for open issues and followed up with command center to ensure speedy resolution.
Epic Inpatient Ambulatory Implementation, 07/2016 to 08/2016
Temple University Hospital, PA
  • Trained and provided support to physicians, physician assistants, nurses and front desk staff in the ICU department.
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  • Provided elbow support to physicians on how to circumnavigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders.
  • Provided elbow support during Pre Go-live Optime testing and Go lives.
  • Configure work flow analysis and changes/configure EMP/SER records.
  • Provided hands on initial Go-Live and ongoing EPIC modules.
  • Clindoc and ASAP support on the floor (Continuous Care Center and ICU ).
  • Provided end user solutions to all phases of care for inpatient documentation enabling transition from training experience to patient care on medical units within the floor,.
  • Proactively troubleshoots workflow issues and report any technical issues to command center.
Epic Cadence Go Live Support, 06/2015 to 01/2016
Greenville Health System Cancer Center Greenville, SC
  • Proficient in all aspects of design, development, testing and best practices of Epic applications implementations.
  • Knowledge of Epic product suites and its implementation process standards.
  • Demonstrate or acquire knowledge in Epic applications in order to design, document and develop functional and technical specifications.
  • Proficient in troubleshooting and problem solving, performing root cause analysis on development and production support related issues.
  • Served as a liaison between the end users and the escalation team on open, unresolved issues.
  • Took ownership of open end user issues by efficiently documenting their concerns and working with the escalation team to achieve quick and proper resolution.
  • Participated as a strong team player with team to provide an efficient and professional presence at the client site.
Epic Ambulatory Support Specialist, 04/2015 to 05/2015
Northwest Community Hospital Arlington, Illinois
  • Trained and provided support to physicians, physician assistants, nurses and front desk staff in the ICU department.
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  • Provided elbow support to physicians on how to circumnavigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders.
  • Assisted staff on how to navigate patient visit workflow on the scheduling page.
  • Opened tickets to add or correct glitches and omissions in the system.
  • Provided elbow assistance on how to complete LOS for new and established patients.
  • Maintained a flexible attitude in working with different medical staff members as needed.
Epic Inpatient Ambulatory Implementation, 02/2015 to 03/2015
Lehigh Valley Health Network Regional Burn Center Allentown, PA
  • Trained and provided support to physicians, physician assistants, nurses and front desk staff in the ICU department.
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  • Provided elbow support to physicians on how to circumnavigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders.
  • Assisted staff on how to navigate patient visit workflow on the scheduling page.
  • Opened tickets to add or correct glitches and omissions in the system.
  • Provided elbow assistance on how to complete LOS for new and established patients.
  • Maintained a flexible attitude in working with different medical staff members as needed.
Epic Ambulatory Support Specialist, 09/2014 to 09/2014
South Coast Medical Center Laguna Beach, CA
  • Provided support for end users on Ambulatory module implementation.
  • Provided assistance to physicians on how to complete progress notes using Smart Texts and SmartNotes.
  • Assisted physicians where needed, to create, modify and cancel normal, standing and future orders.
  • Provided elbow support to physicians and nurses on scheduling and using their in-baskets.
  • Served as a liaison between the end users and the escalation team on open, unresolved issues.
  • Took ownership of open end user issues by efficiently documenting their concerns and working with the escalation team to achieve quick and proper resolution.
  • Participated as a strong team player with team to provide an efficient and professional presence at the client site.
  • Proficient in all aspects of design, development, testing and best practices of Epic applications implementations.
  • Knowledge of Epic product suites and its implementation process standards.
  • Demonstrate or acquire knowledge in Epic applications in order to design, document and develop functional and technical specifications.
  • Proficient in troubleshooting and problem solving, performing root cause analysis on development and production support related issues.
Epic Cadence Go Live Support, 06/2014 to 06/2014
University of Michigan Health System: Volk Michael L MD Ann Arbor, MI
  • Team member in the implementation of Epic Inpatient go-live project.
  • Provided answers to questions in a consistent and positive manner in order to re-enforce information given in classes.
  • Provided elbow support during Go-Live.
  • Provided issue resolution and updates for end users.
  • Worked with the training team to enhance and educate end users on tip sheets during the go-live phase.
  • Trained end users in the workflow process.
  • Escalated unresolved End User security issues.
Epic Inpatient, 03/2014 to 04/2014
University of North Carolina Health System Chapel Hill, NC
  • Provided elbow support to all clinicians on the floor for Epic Inpatient implementation.
  • Adept knowledge and understanding of EPIC Inpatient functionality and workflows.
  • Provided end user solutions for all phases of care for inpatient documentation enabling transition from training experience to patient care on medical units within the hospital.
  • Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.
  • Proactively troubleshoots workflow issues and reports any technical issue and other issues to command center.
  • Assisted the clinicians to set up and utilize smart tools - smart text, smart phrase.
  • Educates and assists the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of the Smart sets.
Epic Inpatient Ambulatory Implementation, 10/2013 to 11/2013
Brookdale Hospital Medical Center NY
  • Trained and provided support to physicians, physician assistants, nurses and front desk staff in the ICU department.
  • Trained Physicians to configure Smart Sets, Smart Links, Order Sets, Smart Phrase tools.
  • Provided guidance to physicians on how to use their in-baskets.
  • Provided elbow support to physicians on how to navigate tool bars to place medications and orders, search medication history and also use preference list, associate diagnoses and close orders.
  • Assisted staff on how to navigate patient visit workflow on the scheduling page.
  • Opened tickets to add or correct glitches and omissions in the system.
  • Provided elbow assistance on how to complete LOS for new and established patients.
  • Maintained a flexible attitude in working with different medical staff members as needed.
Epic Cadence Go Live Support, 02/2013 to 03/2013
Reading Health System Wyomissing, PA
  • Trained physicians and nurses on encounters and one-on-one visits with patients.
  • Provided elbow support to physicians on how to document encounters, manage In Basket and navigate medications and orders Guided on how to send letters to patients.
  • Trained end users in various departments including vascular surgery, cardiothoracic surgery.
  • Trained end users on linking orders on normal, future and standing appointments.
  • Trained end users on how to create personal note writer macros.
  • Also, to organize, edit and delete macros.
  • Trained clinicians on how to enter physical exam and ROS findings into the system.
Education
Associate of Science: Texas Clinician Nursing Aid(CNA), Texas Woman's University - Denton, TX