Implementation Specialist resume examples

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Skillful Implementation Specialist resume

N. Susana Ellis
Summary
 Bilingual Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue.
Excellent interpersonal skills and ability to drive business forward with hands-on approach, from Product Marketing, Project Management and Operations to Business Development and Communications.Experience in Services, Technology and Manufacturing.

Complete Expertise in Sales and Product, Project & Life-Cycle Marketing. Deliver immediate results linking Segments, Product and Marketing Strategies to customer needs. International, multicultural and bilingual experience. Excellent interpersonal skills and ability to drive business forward with hands-on approach, from Product MarketingProject Management and Operations to Business Development and Communications.Experience in Services, Technology and Manufacturing.

Skills
C+, UNIX and LAN Microsoft Word, Excel, Power Point and Access
Experience
Cerner Implementation Expert and Trainer 02/2017 to Current Cerner Wichita, KS
  • Provided side by side support to physicians, pharmacist, and medical staff during Go-Live
  • Explained the benefits of Cerner EMR software to staff and illustrated time saving tips to enhance work production.
  • Walked providers and nurses through documentation, placing orders, creating encounters and completing tasks.
  • Successfully worked through software issues and provided prompt solutions.Worked with clinic managers and team leads to resolve workflow and software conflicts.
  • Provided a temporary work around solution and reported workflow details to the command center for optimization.Demonstrated specific software functions to providers, pharmacists and nurses.Lead support using behavioral health specific solutions conducting charting for group and one on one sessions.
  • Assisted physicians in setting up Dragon and worked side by side to ensure satisfactory experience.Assured the workflow for the specific behavioral clinic is enforce.
  • Provided support in everything from medical administration, rounding, round charting and documentation to providers and medical staff.
Business Owner and General manager 02/2013 to 02/2016 Independent Contractor Wichita, KS
  • Achieved over 50% yearly growth and 120% business profits.
  • Delivered exceptional customer service and experience with new and repeat customers.
  • Accomplished partnership with Dillon's and other wholesale accounts.
  • Managed three to five employees, payroll and working schedules.
  • Analyzed all aspects of the business, costs, revenue and customer reports.
  • Created marketing operations calendar.
  • Coordinated and attended events to help promote the business brand.
  • including fundraising and community events.
Marketing Director 01/2008 to 01/2013 Suede Go-Live Productions Wichita, KS
  • Developed largest Latin-based entertainment organization with $5 MM annual sales.
  • Worked with sponsors and vendors to execute monthly and quarterly media programs including: TV, radio, print, and other projects.
  • Managed events/concerts from initial concept through publication and execution of the show, worked.
  • on brochures, web content, advertising, public relations, direct mailers, posters and electronic media.
  • Managed all aspects of events of customers and vendors.
Outreach Manager 02/2007 to 02/2008 Medicare Wichita, KS
  • Educated, trained and counsel Medicare clients and staff.
  • Generated presentations for different Organizations.
  • Provided bilingual assistants to staff and clients.
  • Organized, supervised, and coordinated different community activities to develop more clients.
Associate Engineer 01/2004 to 01/2007 Mid Continent Controls Wichita, KS
  • Executed drawings in AutoCAD for mechanical designs.
  • Performed design work using AutoCAD, Orcad Capture & Layout; including PCB layout and.
  • software design.
  • Executed switch design projects.
  • Generated test procedures for new switch panels and builds test equipment.
  • Assisted with writing installation manuals.
  • Generated assembly and "C" language software for embedded applications.
  • Generated PC based system diagnostic software.
  • Tested electronic assemblies.
  • Debugged new product designs and researched issues to ensure product is functioning properly.
  • Assisted Design Engineers with design projects..
Student Assistant 01/2001 to 01/2003 LSI Logic Drive Integration Lab Wichita, KS
  • Executed tests for the different disk drive capacities.
  • Generated benchmarking tests in DOS for disk drives.
  • Coordinated the execution of the various programs and tests.
Student Assistant 01/1999 to 01/2001
  • Created presentations, and computer operated programs to professors.
  • Managed daily department operations by filing, typing and answering phone calls.
  • Assisted professors and students with departmental affairs.
WSU Mechanical Engineering Department Wichita, KS
Languages
English, Spanish: Native Fluency
Education and Training
Bachelor of Science: Electrical Engineering Math 2004 Wichita State University Electrical Engineering Math Teaching Fellow at Columbia Business School: "Internet and Marketing."
Skills
advertising, AutoCAD, benchmarking, brochures, C" language, C+, concept, clients, customer service and experience, documentation, DOS, English, filing, fundraising, disk drives, LAN, Latin, Layout, marketing, mechanical, Access, Excel, Power Point, Microsoft Word, Orcad, payroll, posters, presentations, Programming, public relations, publication, radio, sales, software design, Spanish, switch, Teaching, phone, TV, test equipment, typing, UNIX, web content
Additional Information
  • United States Citizen *Leukemia and Lymphoma Society Woman of the year candidate *Man and Woman of the Year Kansas Chapter Volunteerism Award *Provided bilingual assistance to Father Jose Machado at Our Lady of Perpetual Help
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Job-winning Implementation Specialist resume

Christine Cannata
Professional Summary
Self-motivated, innovative and goal-oriented management professional with expertise in implementation,  account and customer support management. Dedicated team player skilled at mediation and conflict resolution offering expertise in process improvement and customer retention. Exceptional leader who operates efficiently and creatively in fast-paced environments with strong ability to adapt.
Skills
  • Project planning and development
  • Strategic Management
  • Advanced Problem Solving


  • Relationship Management
  • Team Leadership
  • Customer Retention


Work History
Customer Service / Service / Dispatch Manager, 04/2018 to Current
C&C Air Conditioning, Heating & Plumbing Middletown, NJ
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. 
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Evaluated interactions between associates and customers to determine areas in need of improvement.
  • Enhanced customer satisfaction ratings by managing all client inquires through resolution.
  • Strategized long-term business needs while driving customer feedback for process improvements.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Implementation Project Manager, 04/2006 to 03/2018
Sprint Woodbridge, New Jersey
  • Provided overall project and customer life cycle management support for high profile Corporate and Business clients; building, enhancing and maintaining customer relationships.
  • Coordinated and managed all activities within customer implementation cycle: including project concept, planning, analysis, design, testing and deployment phases to ensure completion within time frame and budget .
  • Collaborated with key stakeholders, business, and technology teams, to agree and define change requirements in accordance with overall business strategy.
  • Analyzed and assess impacts of new product and program launches performing risk assessments and issue management related to project launches to mitigate exposure.
Project/Program Manager II, 10/2001 to 04/2006
Sprint (merged from Nextel Communications October 2005) Piscataway, New Jersey
  • Responsible for management of cross functional projects within business organization to ensure adequate processes and procedures are identified to encompass all impacted areas.
  • Partnered with project initiative owners within business and support operations as well as all impacted stake holders to guide program from concept through development, launch and post-launch assessment.


Fulfillment Operations Supervisor, 04/1997 to 10/2001
Nextel Communications Piscataway, New Jersey
  • Supervised and supported fulfillment operations staff of 45+ employees; responsible for the recruitment, hiring, development and annual performance reviews of fulfillment operation representatives.
  • Responsible for development, training and coaching of fulfillment operations group and execution of new processes and procedures.
Manager/Floral Designer, 03/1986 to 04/1997
Arne Kalma Flowers Matawan, New Jersey


  • Managed all event planning, including contract signing, fee collection, event booking and all even details.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Managed relationships with clients and translated marketing and social media needs into results-driven strategies.


Education/Training
Associate of Arts: Continuing
Brookdale Community College - Middletown, NJ
Advanced Project Management - Certificate : 2011
Skillpath - Mission, KS
Project Management - Certificate : 2005
Skillpath - Mission, KS
Other Skills
Software: MS Office, Outlook, Google Docs, iOS, Android
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Experienced Implementation Specialist resume

ANNIE PEREZ
Skill Highlights
  • Excellent interpersonal and organizational skills
  • Superior oral and written communication skills.
  •  Ability to negotiate effectively.
  • Effectively manage and prioritize a multitude of time sensitive tasks.
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Social Media Facebook,Twitter, Instragram, and Yelp
  • Ability to collaborate with others and work independently to achieve goals.
  • Ability to navigate through multiple computer systems. 
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to achieve sales and service goals by providing excellent customer service 
  • Type 60+ WPM  
Work Experience
Collection and Recovery Specialist II Aug 2017 to Nov 2018
Bank of America Brea, CA
Make outbound and receive incoming calls from delinquent customers up to 180 days to establish repayment in full, repayment plans, or settlements in a contact center environment. 
Mitigate losses and negotiate payment arrangements by enrolling customers in short-term and long-term hardship programs.
Complete financial assessments to prevent further delinquency and find the best solution for the customer.
Customer Care Specialist Jul 2016 to Aug 2017
Nordstromrack.com | HauteLook Los Angeles, CA

Respond to heavy volume of live chat, calls and emails from customers.

Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.

Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.

Process customer financial adjustments accurately and efficiently.

Meet and exceed CSAT, quality monitoring, productivity, and adherence goals. 

Call Center Representative I Jul 2013 to Aug 2015
Union Pacific CA Employees Federal Credit Union Los Alamitos, CA
Answer high volume of incoming telephone calls in a prompt and efficient manner.
Process file maintenance, transfers, loan payments, check orders, stop payments, and order new debit cards.
Assist members with self-enrollment for online banking and E-statements
Assist members with troubleshooting online banking issues.
Process auto loan, personal loan, and credit card applications via telephone 
Assess the needs of customers and refer appropriate products and services
Assist customers with debit card and credit card fraud providing customers with necessary forms to dispute fraudulent transactions.
File Clerk Dec 2011 to Jul 2013
Union Pacific California Employees Federal Credit Union Los Alamitos, CA

Process, sort, and log incoming and outgoing mail to appropriate department.

Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.

Respond, log, and track authorized user requests for physical and electronic file and document retrieval.

Prepare records for off-site storage.

Process payoff checks and release titles.

Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.

Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.

Education and Training
High School Diploma La Habra High School La Habra, CA
Associate of Arts, General Education 2019 Coastline Community College Fountain Valley, CA
CU Training CPD Online Annual Training: BSA and OFAC, Electronic Services, Business Communications, History of Credit Unions, Member Relations.
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