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Skillful Information Technology Intern resume

Jordan Taylor
Professional Summary

6 years in the US Air Force as both a Cable & Antenna Supervisor and Communications Focal Point Technician. Proficient in fiber optic splicing, communicating and data organization. Launched the first virtual Comm Squadron in Pacific Air Force, reduced customer wait time by 70%. Essential liaison between 6 shops in 18th Comm Squadron, facilitating and reporting trouble tickets.

  • Data Management
  • Multitasking
  • Adaptive
  • Supervisor Experience
  • Critical Thinking
  • Workstation Troubleshooting
  • Microsoft Word / PowerPoint
  • Fiber Splicing / Terminating
  • CAT5/6 Running / Terminating
  • SharePoint
Work History
09/2018 to 11/2018
Information Technology Intern Accruent Austin, TX

Reviewed system and network performance to make proactive adjustments based on established IT policies.

Resolved over 250 trouble-ticket issues within a 3 month time period.

Diagnosed and troubleshot various software: MS Office 2016, Zoom, Teams, Vonage Soft-Phones and connectivity issues. Replaced batteries and hard-drives for Dell laptops.

Use of Active Directory to alter user and mailbox settings; changing passwords, adding users to outlook mailboxes and checking various information.

Management of Outlook distribution lists. Adding/Removing users and creating distribution lists.

Installed and configured software and hardware for end-users

01/2015 to 01/2016
Morale Club Vice-President United States Air Force Okinawa, Japan

Set-up, managed and lead holiday flag-football tournament. Tournament had over 12 teams and 120 players over the Thanksgiving Holidays.

Planned and prepared Holiday Christmas Party for over 250+ Squadron Members. Setting up bar, catering, gifts, games and emcee.

Led over 20 different events over the course of the Calendar year, creating flyers, sending out e-mails, using radio advertisement and social media to build awareness of events.

Ran Halloween Haunted house, coordinating 40+ volunteers and raising over $6K in revenue over the course of 4 days for 18th Communications Squadron Morale Club.

10/2014 to 07/2016
Communication Focal Point Technician USAF Okinawa, Japan

Administered communication support for AF's largest combat Wing with 24K customers, 40 partner units and 7 Major Commands.

Reported invaluable insight to senior leaders. Provided daily, weekly and monthly Command and Control systems status reports on $127M cyber systems.

Processed 300 monthly preventive maintenance inspection reports; sustained airfields 99.9% up time supporting 13K aircraft training dispatches.

Supported Control Center functions during contingency and emergency ops; kept Command and Control systems intact; accounted for 253 mil personnel weekly.

01/2013 to Current
Cable & Antenna Systems Supervisor United States Air Force San Antonio, Texas

Received Top-Secret Security Clearance as job requirement.

Performed critical preventive maintenance on 140 Command and Control and air traffic control antenna systems for AF's largest combat Wing in service of 24K personnel and 101 joint aircraft.

Executed installation, operation and maintenance on US Forces Japan's largest network; 240K mi copper, 94K mi of fiber optic, & 80 mi coaxial antenna cable.

Utilized state-of-the-art test equipment to troubleshoot, locate, and restore voice/fiber/copper circuit troubles and outages. 

Administered touch maintenance, troubleshoots, repairs, configures 8K network assets, reinforcing $81M infrastructure/9K end-users.

Community College Of The Air Force - Montgomery, AL
Bachelor of Arts: Marketing
Ashford University - San Diego, CA
  • Airman of the Quarter - 2015
  • Top 3 Hard Charger of the Month - 2016
  • 18th Communications Squadron Performer of the Week - 2016
  • Ashford University Dean's List - 2016 & 2017
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