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Professional Summary
Patient and empathetic Training Coach with an extensive background in conflict resolution and customer care. Desires a Training Supervisor role.
Skills
  • Organization
  • Multitasks to meet aggressive deadlines
  • Prioritizes to improve organizational impact
  • Manages daily support queues
  • Types at 70 WPM + 10 Key Accuracy
  • Communication
  • Written and interpersonal communication
  • Exceeds Agent Ease quality metrics
  • Microsoft Office Suite proficiency: Work, Excel, PowerPoint, and Outlook
  • Engaged team player and driven self-starter
  • Operates from a transformational perspective
  • Shares technical knowledge and data
  • Professional work ethic
Work History
August 2017-Current Training Coach | Ring | Mesa, AZ
May 2017-August 2017 technical support specialist | Ring | Scottsdale, AZ
  • Ensures that neighbors receive the best Community Support in the world through technical call quality support (continuously maintains an average Agent Ease of 9.4/10).
  • Troubleshoots and resolves an average of 34 calls daily by using internal/external resources and following proper steps to guarantee accuracy.
  • Proficient with advanced technology and software including Stripe, Zendesk, Ujet Portal, and Spree Admin Panel.
  • Maintains and updates neighbor information to guarantee customer safety and satisfaction supervisor | Advance auto parts | Multiple Locations.
July 2015-April 2017 Supervisor | Advance Auto Parts | Mesa, AZ
  • Maintained inventory for stock of automotive parts within the store and warehouse ($3.7 million total inventory).
  • Responsible for deliveries of large orders to valued customers (Average of $200,000 monthly inventory per account and retained a 95% on time delivery efficiency).
  • Continually increased current product and service knowledge to increase client retention.
January 2013-July 2015 field technician | Glendale, AZ
  • Attained an 85% customer acceptance rate on prepared bids with values up to $20,000 (20 bids per month).
  • Maintained a company vehicle, equipment and tools in conjunction with completing routine service calls.
  • Obtained OSHA/Confined Space and CPR/First Aid certifications in order to deliver optimal customer service Page.
This resume is created in 7 minutes.
Professional Summary

Forward-thinking individual with an understanding of financial statements, accounting processes and expense reporting. Offers more than four years banking experience of assisting with month-end closing and reporting. Seeking a position as an Accounting Analyst with growing organization.

Education
Bachelor of Arts: Business and Organisational Administration, May 2019
 Canadian Mennonite University - Winnipeg, MB, Canada
Bachelor of Science: Accounting, 2016
 Ekiti State University - Ado Ekiti, Nigeria
Associate of Science: Economics and Statistics, May 2012
 Ekiti State University - Nigeria
Experience
Banking Specialist, 10/2011 to 01/2016
 First Bank - Efon - Alaye Branch – Ado Ekiti, Ekiti, Nigeria
  • Pulled daily branch GL reports.
  • Created member account profiles on First Bank online banking program.
  • Gathered data and built financial models around key metrics.
  • Met with clients to generate new business and negotiate contracts.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Sold cashier's checks, traveler's checks and money orders.
  • Organized and removed online banking files no longer in use.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Advised clients on mortgage, educational and personal loans.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
banking sales, 02/2011 to 09/2011
 Wema Bank – Ado Ekiti, Ekiti, Nigeria
  • Negotiated and prepared sales contracts for new and existing customers.
  • Tracked and reported on lead development and sales activities.
  • Consistently hit and exceeded sales goals by 40%.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with impressive success rate.
  • Contacted customers to set up meetings, check on needs and propose additional offerings.
  • Managed a daily workload of appointments, cold and warm calls and service follow-ups.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Technical Support Representative, 05/2017 to Current
 Shaw Communications – Winnipeg, MB
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Engaged users and answered questions on website and in forums.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Defined and documented technical best practices.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Identified potential sales and cross-selling opportunities.
  • Appropriately documented all transactions and pertinent interactions.
  • Created cases and claims for damaged, lost or displaced packages.
  • Researched, troubleshot and resolved complex problems independently.
Skills
  • Analytical thinker
  • Customer service expert
  • Continuing education in Business and customer solutions and willing to take on relevant CSI courses.
  • Valid drivers license
  • Reliable
  • Calm under pressure
  • Compliance, banking laws and regulations
  • Strong customer relations
This resume is created in 7 minutes.
Professional Summary
Significant work history in a variety of RaceTrac Positions while completing college coursework.
Skills
  • Strong knowledge of the RaceTrac internal departments, individual leaders, and the systems it uses.
  • Twice worked as a member of cross-department project teams.
  • Detailed understanding of the PC/Laptop imaging and build process. (Windows 7 and 10 PCs)
  • Ability to install utilities used on RaceTrac PC's/Laptops including Symantec AV and Checkpoint VPN.
  • Support and troubleshooting RaceTrac's Virtual Desktops.
  • Working experience with Microsoft Office (including Visio and Project) as well as other diagramming tools.
Work History
05/2017 to 08/2017
Technical Support RaceTrac
  • Worked as a key part of the building move.
  • Worked Nights and Weekends to ensure all users were capable of working the next day.
  • Build and installed the AV PCs for the new building.
  • One of the top employees for HEAT/Service now tickets closure during the building move. 
05/2016 to 08/2016
Store System Technician RaceTrac
  • Worked under Susan Burris as a Store Systems Tech.
  • Main responsibility was to take calls from stores and either solve there issue or make sure it was escalated to the correct people if the issue was beyond my abilities or access.
  • Tasked will following up with priority 1 and 2 tickets and ensuring they were updated daily until they were resolved.
05/2015 to 08/2015
Implementation Technician RaceTrac
  • Worked under Sussan Burris but most closely with Michael Nardi on the Windows 7 store PC implementation.
  • Handled the ordering, installation, configuration, and dispatching of the PCs on a tight and organized schedule. 
  • Along with PCs installed and updated price books on the handhelds also going to these stores. 
  • Worked closely with Store Systems, Special Project, Catagory Managment, NOC, System Administrators and Developers over this project to ensure each weakly goal was complete and I had what I needed to start the next week. 
05/2012 to 05/2014
Technical Support RaceTrac
  • Started working under Rich Dye and was tasked to reorganize and redesign the Tech Support room. 
  • Completed several small projects as I learned the RaceTrac corporate environment and its systems.
  • Completed HEAT tickets and managed the ordering of printer toner and printer maintenance. 
Education
December 2018
BBA: Management Information Systems
Georgia Southern University - Statesboro, GA
Relevant Coursework
  • Business Statistics
  • Advanced Java
  • Data Communications
  • Systems Analysis and Design
  • Project Management
  • Legal Environment of Business
  • ERP systems Using SAP
This resume is created in 7 minutes.
Summary

Seeking employment with a company where to grow professionally and personally.  Tech-savvy versed in all aspects of project management from inception to completion.  Excels in recruiting and talent acquisition. Highly detail oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client.

Skills
  • Quick problem solver
  • Relationship/team building
  • Schedule management
  • Highly organized
  • Excellent recall memory
  • Filling and data archiving
  • Work well under pressure
  • Articulate and well-spoken
Experience
Technical Support Representative Apr 2018 to Current
 Asurion － Las Vegas, NV
  • Provided thorough support and problem resolution for customers.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Installed software, modified and repaired hardware and resolved technical issues.
Dealer Service Representative Oct 2016 to Dec 2017
 Automotive Finance Corporation － North Las Vegas, NV
  • Analyzed departmental documents for appropriate distribution and filling
  • Managed quality communication, customer support and product representation for each client.
  • Cross-trained and provided back-up for other customer service representatives when needed.
Business Office Associate Jan 2015 to Oct 2016
 CarMax － Henderson, NV
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Facilitated organized record retrieval and access by maintaining filling system for both incoming and out going documents 
Shift Manager Jul 2013 to Jan 2015
 Port of Subs － Henderson, NV
  • Trained new employees on company customer service policies and service level standards.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
Education and Training
High School Diploma, General Studies 2011 Chaparral High School － Las Vegas, NV, United States Chapparral Soccer Team - Position, Forward
Community Service

Parkdale Community Center

  • Activities for seniors and children
  • Manged field trips and special events for center
  • Setting up and facilitating various recreational activities
  • Assist staff with supervision and help participants with various needs

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