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Skill Highlights
  • Enterprise-level understanding of redundancy protocols and designing redundant networks (HSRP, VRRP, VPC, MLAG, LACP, STP).
  • Advanced experience working within multi-vendor networks (NXOS, IOS, CatOS, Extreme EXOS, Procurve, Comware, Dell, Quanta) utilizing both standard and proprietary protocols.
  • Experience managing very large projects. Able to break projects down into manageable tasks, milestones and weekly summary reports.
  • Excellent time management skills. Able to manage many projects simultaneously while delivering on time.
  • Confident in troubleshooting complex network issues while maintaining a positive and professional demeanor.
  • Conscious of the importance of change control.  3 years experience in the role of change manager within an ITIL structured organization. 
  • Strong technical documentation skills that include Visio topologies, implementation planning, and change management.
  • Excellent written and oral communication skills including presentations and customer communication.
  • Advanced knowledge of routing and switching design, configuration, implementation and support.
Infrastructure Engineer 12/2017 to Current Systems Engineering Portland, ME
  • Plan, design, deploy, operate, and optimize IT environments for client networks in the states of Maine and New Hampshire.Deploy and operate complex Cisco next-gen firewall configurations. 
  • Work with a multitude of WAN, LAN and WLAN technologies for a fast paced VAR/MSP including site-to-site VPN (L2L), routing, switching, firewalls, wireless, VPN's, IPSEC, GRE, WLC, VoIP, EIGRP OSPF, BGP, vPC, DHCP, DNS, TCP, and UDP.
Network Access Engineer 05/2016 to 06/2017 Intel Corporation Hillsboro, OR
  • Partnered with vendors to evaluate, test, and certify emerging network products and capabilities for deployment within the Intel network.
  • Oversaw the network upgrade of two factories and corresponding data centers to a fully redundant, non-blocking Cisco Nexus 7K and 5K vPC topology.
  • Worked with vendor engineering teams to create advanced cost effective cable plant designs that reduce operational overhead, deployment time, material and labor costs.
  • Worked with a multitude of optical transport technologies including 40/100G CWDM, MTP/MPO breakout, QSFP+, QSFP28
Senior Network Specialist 12/2013 to 05/2016 Intel Corporation Hillsboro, OR
  • Dedicated lead and main point of contact overseeing all network operations for three of Intel's largest and most critical data centers.
  • Led and managed large complex projects which include but are not limited to full datacenter network upgrades/migrations, 5 site BGP MAN DWDM upgrade, building and datacenter power maintenances.
  • Oversaw and reviewed all network changes as the ITIL change manager.
  • Led and mentored team members as well as imbedded contractor workforce.
  • Worked closely with network access engineers to develop solutions that fill gaps and meet operational requirements.
  • Standardized and defined best practices, documentation and standard operating procedures at a global scale.
Network Specialist 09/2008 to 12/2013 Intel Corporation Hillsboro, OR
  • Provided deployment and operations support for network services within Intel. This includes: VoIP, WLAN, SCADA, MAN, Office, Lab, Factory, Compute and Storage Data Centers.
  • Deployed and maintained a multi-vendor network utilizing many different operating systems.
  • Participated in a 24/7 on-call rotation.
  • Utilized SNMP monitoring tools such as CA spectrum.
  • Working knowledge of network protocols TCP/UDP, DHCP, DNS.
IP/MPLS Test Engineer 01/2005 to 06/2008 The University of New Hampshire InterOperability Laboratory Durham, NH
  • Tested network devices for vendor interoperability and against RFC standards including RSVP-TE and LDP.
  • Configured Cisco 2000, 7000, and 12000 series routers, as well as, many other popular routing and switching devices to aid in interoperability testing. Other routers include but are not limited to Juniper, Foundry and 3Com.
  • Utilized various traffic generating and packet capturing equipment to aid in testing. IXIA, Spirent, Wireshark.
  • Supported the European Advanced Network Test Center's (EANTC) MPLS World Congress 2007, Carrier Ethernet World Congress 2007, and Mobile Backhaul World Congress 2008.

    Cisco Certified Network Professional (CCNP)  -  2014-Current

    Cisco Certified Network Associate (CCNA)  -  2009-Current

    Extreme Network Associate (ENA)  -  2014-2017

    Information Technology Infrastructure Library (ITIL) V.3 Foundation  -  2011-Current

    Certified Fiber Optic Technician (CFOT)  -  2005-2008

    Education and Training
    Bachelor of Science: Business Administration Business Management May 2008 University of New Hampshire Durham, NH

    Focus: Business Management

    Associate of Science: Information Systems Technology May 2004 New Hampshire Technical College Portsmouth, NH, United States

    Focus: Network Technologies

    This resume is created in 7 minutes.
    Professional Summary

    Dynamic, professional, with years of quantifiable achievement, seeks career advancement within dynamic, high growth organization that welcomes, initiative, dedication, and experience; demanding excellence in consistently meeting objectives and surpassing established goals. Extremely focused and motivated to achieve in a fast-paced, demanding environment that promotes teamwork but can identify and resolve issues independently.

    • Microsoft Office Specialist Certification
    • Microsoft Excel certified
    • 65 WPM typing speed
    • Documentation and control
    • Deadline driven
    • Professional phone etiquette
    • Excellent communication skills
    • Critical thinking
    • Flexible
    • Multi-line telephone systems
    • Advanced clerical knowledge
    • Customer service-oriented
    • Attention to detail
    Work History
    At Home Customer Service Representative, 11/2013 to Current
    AMA Financial Network Winston-Salem, NC
    • Received inbound calls on a multi-phone line to assist perspective clients with obtaining church loans or small business loans.
    • Responsible for making sure potential clients met loan requirements, insuring that clients paperwork were up to date.
    • Responsible for monthly courtesy calls to potential as well as current clients to inform them of our new programs.
    • Responsible for marketing to generate new leads for the company.
    • Learned, referenced and applied product knowledge information.
    • Helped drive sales goals and achieve monthly quotas.
    Network Specialist, 09/2008 to 10/2013
    National Vision Administrators Clifton, NJ
    • Accessed computerized financial information to answer questions related to specific accounts.
    • Matched purchase orders with invoices and recorded the necessary information.
    • Reviewed files, records and other documents to obtain information and respond to requests.
    • Completed and mailed bills, contracts, policies, invoices and checks.
    Customer Service Representative, 05/2003 to 01/2010
    West At Home New Jersey , NJ
    • Received inbound calls from college students, assitsted with helping fill out their college loan applications. 
    • Responsible for making sure all documents needed were in and completed correctly. 
    • Follow- up calls to my students offering assistance with anything else pertaining to their loan application 
    Diploma: Business Certificate, Passaic County Technical Institute -
    Business Certificate
    Associates: Sociology, Montclair State University -
    contracts, clients, financial, insurance, Internet Explorer, marketing, Excel, office, PowerPoint, Windows XP, Microsoft Word, policies, recruitment, phone, TYPING, 65 WPM, Vista
    This resume is created in 7 minutes.
    Professional Summary
    Transport Protocols:          TCP - IP, VLAN, Network Subnetting, IPX - Novell Internetwork Packet Exchange   Internet Protocols:             IPv4, IPv6   Data/Routing Protocols:  PPP - Point-to-Point Protocol, RIP - Routing Information Protocol   Analytical IT professional who applies hardware and software design, installation, administration and configuration knowledge to support growing businesses and increase productivity.
    PC Support • Installation • Hardware • Repairs • Network Applications • Peripherals • Systems Integration• Installing and maintaining network firewalls
    • LAN and WAN expertise
    • Wireless Access Point
    • Antivirus and spam blocking
    • Superb interpersonal skills
    • Data backup and recovery systems
    • Certificate in Computer Operations
    Work History
    Field Network Specialist 02/2007 to Current
    • Hands-on asset and Subject Matter Expert, skilled at troubleshooting, repairing and maintaining desktop computers, servers, and entire site network.
    • Recognized for quickly and successfully responding to inquiries, and resolving any service needs on software configurations, testing, deploying, maintaining or supporting windows applications in a multi-tier environment.
    • Go-To" professional with broad experiences servicing servers, replacing inoperable components or motherboards, optimizing network communications, and deploying Cisco switches and routers.
    • Repair skills on laptops, desktops, and other peripherals.
    • Consistently maintains company vehicle and documents all parts stored or utilized from its inventory.
    Operator Technician 02/2004 to 03/2007
    • Trusted professional, who maintained, updated, installed, and repaired network computers as well as mentored co-workers with challenging IT concerns.
    Associates Degree: Business Information Technology Essex County College -
    Professional Development, Information Technology PC Age Security+ Certified Comp TIA A+ Certified Technician Comp TIA Network + Certified Technician MCP Certified Technician Wi-Fi Networks Certified Professional : Information Technology 2007 PC AGE - Edison, NJ
    • Computational Science and Engineering coursework
    This resume is created in 7 minutes.
    Professional Summary
    Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Expertise in delivering support services and resolving customer complaints. Outgoing, fun and energetic individually with a passion to assist customers in any task.
    • POS systems expert
    • Apple Expert
    • Skilled in call center operations
    • Call center metrics decoding aptitude
    • Credit card transactions
    • Consistently meets sales goals
    • Customer-oriented
    • Analytical and critical thinker
    • Fast learner
    • Skilled multi-tasker
    • Knowledgeable in Mac systems
    • Sales experience
    • Staff training and development
    Work History
    Flight Attendant United Airlines - Houston, TX 07/2015 - Current
    • Announced and demonstrated safety and emergency procedures.
    • Briefed passengers according to company and FAA requirements.
    • Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
    • Determined special assistance needs of passengers.
    • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
    Mac Tier 1 Apple Inc - Austin, TX 09/2013
    • Mac Tier 1 support, iTunes Billing and Fraud l Installed software, modified and repaired hardware and resolved technical issues.
    •  Provided base level IT support to non-technical personnel within the business.
    •  Managed call flow and responded to technical support needs of customers.
    •  Resolved customer issues in a clear, courteous and straightforward manner.
    •  Identified and solved technical issues with a variety of diagnostic tools.
    •  Resolved problems with malfunctioning products.
    •  Followed up with clients to ensure optimal customer satisfaction.
    •  Answered incoming calls from residential and small business customers.
    • Networking Support Tier 1.
    Attractions Attractions Walt Disney World Company - Lake Buena Vista, Florida 05/2012 - 01/2013
    •  Provide information about facilities, entertainment options, and rules and regulations l Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
    •  Keep informed of shut-down and emergency evacuation procedures.
    •  Fasten safety devices for patrons, or provide them with directions for fastening devices, Direct patrons to rides, seats, or attractions.
    Portable Electronics Lead Best Buy - Cambridge, Massachusetts 11/2011 - 05/2012
    •  Monitor sales staff performance to ensure that goals are met.
    •  Listen to and resolve customer complaints regarding services, products, or personnel.
    •  Demonstrate use or operation of merchandise.
    •  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    •  Prepare sales and inventory reports for management and budget departments.
    Network Specialist Convergys Corporation - Lake Mary, FL 01/2013 - 08/2013
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, 01/2013 - 08/2013 switches, controllers, multiplexers, or related networking equipment.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Install and configure wireless networking equipment.
    • Install network software, including security or firewall software.
    Computer Specialist Best Buy - Altamonte Springs, Fl 02/2008 - 10/2011
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations 
    • Inventory stock and requisition new stock.
    • Place special orders or call other stores to find desired items.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    Cashier Boston Market - Altamonte Springs 10/2006 - 01/2011
    • Assisted in maintaining preparation and service areas in a sanitary condition
    • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
    • Filled beverage and ice dispensers
    • Prepared food items
    • Swept and scrubbed floors
    High School Diploma: Lake Brantley High School - Springs, Fl June 2008
    Completed coursework towards Political Science: Seminole State College - Sanford, FL December 2011