Operations Analyst resume examples

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Skillful Operations Analyst resume

INDIA JONES
Professional Summary

Detail oriented and highly methodical loan processor with over 6 quality years of experience in banking which consisted of handling and collecting loans. Demonstrates strong interpersonal skills and exceptional service throughout the sales process. Looking to leverage an extensive background in analyzing data and processing loans into an Insurance Underwriter position.

Skills
  • Strong analytical abilities with attention to detail
  • Able to prioritize and thrive in fast-paced, deadline-oriented environments
  • Vast knowledge of auto loans, foreclosures and federal regulations 
  • Skilled in reviewing and validating contracts prior to loan approval
  • Proficient in EASE, Dealer Track, Lexis Nexis and Excel 
  • Excellent oral and written communication skills
Work History
Loan Processor, 03/2013 to Current
Ally Bank Lewisville, Tx
  • Successfully close an average of 400 loans per month to aid in reaching the company goal of 2.8 billion
  • Process 30 commercial/auto loans on a daily basis by actively analyzing client database
  • Comply with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC and Privacy Act
  • Submit loan applications to the underwriter for verification and recommendations
  • Timely review new contracts for compliance practices
Senior Operations Analyst, 03/2010 to 11/2012
Bank of America Richardson, TX
  • Researched borrowers disputes related to foreclosure proceedings
  • Applied payments received directly from borrowers towards appropriate balances as outlined in the foreclosure case and in accordance with investor/insurer guidelines
  • Monitored foreclosures sales for all investors
  • Maintained database of loan applicants' credit histories, corporate financial statements and other financial information


Education
Associate's: Anticipated Graduation Date: May 2018
Collin County Community College - McKinney, TX
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Job-winning Operations Analyst resume

Belinda Flores
Summary
Dedicated and focused secretary who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Self-directed
  • Strong problem solver
Accomplishments
Received high performance review from Chair and Co-Chair with United Way Campaigns for 4 years in a row and because of my strong attention to detail, exemplary customer service and team-player attitude I was asked to help on two special projects (Univision and UTHSCSA). 
Experience
08/2010 to Current
Property Manager Landlord San Antoinio, Tx Manage and oversee operations, maintenance, administration, and improvement of residential property. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties. Direct collection of monthly rental fees, and deposits and payment of insurance premiums, and taxes. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
09/2000 to 07/2010
Computer Operations Analyst University Health System San Antonio, TX
Monitored all computer systems throughout UHS and satellite clinics. 
Troubleshooted system problems as needed and advised proper personnel to escalate any problems as necessary. Ran daily systems jobs, assisted internal customers with IT application forms. Assisted payroll department with inputting data. 
09/1988 to 04/1995
Sr. Vault Teller Lackland Federa Credit Union San Antonio , TX Received and verified all monies coming in, opened daily mail, night drop, and ATM. Posted deposits, insured one to tellers as needed, balanced money orders totals, check totals, traveler's checks totals, and wire totals. Gave supervisor override keyes was needed. Conduced audits on teller drawers. Assisted with check encoding as needed. 
Education
1985
High School Diploma Memorial High School
Associate of Arts: Business Administrative St. Phillips College San Antonio, TX, U.S 62 hours completed
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Experienced Operations Analyst resume

Andrea Jefferson
Professional Summary
Seasoned management professional with demonstrated passion for meeting and exceeding customer and employee expectations while providing effective leadership in all aspects of the job. Excels at increasing morale and motivation while fostering a positive and enthusiastic work environment.
Skills
  • Management of Material Resources
  • Management of Personnel Resources
  • Operations management
  • Operational assessments
  • Workflow analysis
  • Complex Problem Solving & Critical Thinking
Work History
Operations Analyst, 01/2017 to 09/2017
PNC BankPittsburgh, PA
  • Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
  • Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
  • Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
  • Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and on-boarding of new hires.
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.
Benefits Consultant, 09/2016 to 12/2016
Key Personnel ServicesPittsburgh, PA
Responsible for building and maintaining effective relationships with various customers by efficiently responding to inquiries and enrolling employees into their healthcare benefits.Primary point of contact for customer communication and resolution of service related issues.Provided first call resolution while meeting or exceeding all Key Performance Indicator (KPI) metrics.
Manager, Technical Operations, 01/2013 to 09/2015
Time Warner CableManhattan, NY
Day to day management of 140 Field Technicians, 10 Field Foremen servicing 300K subscribers.Successfully diminished 40 year cultural divide between management and union represented workforce.Established a foundation for a performance driven culture with an emphasis on delivering exceptional customer experiences.Drove problem solving by root cause, needs and GAP analysis of technical and process related issues.
  • Reduced days out to complete service calls from 9.0 to 2.0.
  • Introduced a standard for Field Foreman expectations that was adopted throughout the Time Warner New York City footprint.Streamlined customer provisioned equipment check in/ check out process for Field Technicians that supported an increase of on time service calls from 89% to 97% average.Increased customer satisfaction scores from 90% to hovering at 96% monthly average by employing Adult Learning theories and retention techniques.Implemented advanced services, products, and processes such as Enhanced DVR and Intelligent Home security.
    Supervisor, Technical Operations, 11/2007 to 01/2013
    Time Warner CableLos Angeles, CA
    Direct supervision of 12-15 Field Technicians ensuring Best in class Cable TV, Internet and Digital Phone installation and repair services to 37K subscribers.Supported a culture of employee empowerment, open communication, Employees First and Customers Always.Successfully delivered Key Performance Indicator metrics of 99% On Time service guarantee, 90% quality assurance and 95% customer satisfaction.Established and maintained interdepartmental and ancillary Customer Care and Operations team relationships to provide 360 degree customer support, resolutions and satisfaction.
    Supervisor, Customer Care, 02/2007 to 11/2007
    Time Warner CableLos Angeles, CA
    Supervised 15-18 Customer Care Representatives in day to day telephone sales and troubleshooting of all Time Warner Cable products and services.Developed sales oriented objectives and performance metrics by reviewing sales trends, Average Handle Time and customer feedback.Monitored telephone calls, reviewed quality assurance data to improve productivity and related service levels.Trained, coached, and rewarded Customer Care Representatives on various division marketing campaigns to achieve projected sales goals.
    Education
    Bachelor of Science: Political Science, 2000
    Lincoln University PA - Lincoln, PA
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