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Experienced Coordinator. Dedicated and decisive skills with a strategic and forward-thinking mindset. Experience in conducting workshops (Spanish and English), planning, developing and implementing systems, social media and marketing strategy development, problem solution, best practices, leadership, focusing on results. Highly organized multi-tasker with experience and drive to positively impact team success. Knowledgeable about enforcing company standards, employment regulations and best practices.

  • Strategic planning
  • Program development and implementation of policies, systems, procedures and practices
  • Design and creation of marketing material
  • Critical thinking
  • Leadership
  • Time management
  • Planning
  • Problem solving
  • Sales
  • Team building
  • Cross culture communication skills
  • Bi-lingual in [Spanish)
Administrator-Co Owner | 08/2005 to Current Azul Pool and Spa Services, Inc. - Tempe, Arizona

.Developed training procedures to ensure the efficient performance of service and repair technicians.

.Developed a scheduling system that is highly efficient.

.Created and developed marketing materials and sale campaigns to increase number of customers.

.Produced monthly, quarterly, and annual financial statements for company to meet company financial goals.

.Provided daily clerical duties.

.Trained and supervised staff.

.Responded and resolved complaints, and reviews from customers.

.Oversee budget.

Program Coordinator | 07/2002 to 06/2005 Self Employment Loan Fund, Inc. - Phoenix, Arizona

.Coordinated, monitored, promoted and evaluated Self-Employment Loan Fund business education program to accomplish it's mission.

.Scheduled, organized and conducted educational presentations thought different cities, in English and Spanish.

.helped developed, and translated curriculum into Spanish.

.Facilitated professional support services to small business owners.

.Selected, interviewed, assigned and assisted business workshop instructors.

.Maintained website and created various marketing materials, such as flyers, brochures, radio ads, and presentations.

.Reviewed goals and program objectives.

.Maintained effective communication with board members, staff, various committees that supported program and community.

Flight Attendant | 02/1999 to 08/2001 America West Airlines - Tempe, Arizona

.Assisted and ensured that all passengers were brief on details of emergency equipment and procedures.

.Coordinated meals in flight.

.Administered first aid to passengers and coordinated first aid efforts, when needed
.Executed excellent communication skills to ensure that passengers were happy during flight.

.Worked with crew to coordinate work flow and to follow in flight procedures.

Ticket Agent | 01/1998 to 01/1999 Aeromexico Airlines - Phoenix, AZ

.Front desk management and customer complaint.

.Answered questions courteously regarding ticketing and baggage handling.
.Announced flight status updates and information about gate changes over airport's PA system.
.Assisted and coordinated departure and flight arrivals.
.Assisted international passengers with immigration and customer forms.

Education and Training
Arizona State University, Tempe Campus - - Tempe, AZ, United States | | Bachelor of Arts Interdisciplinary studies, Public administration and Spanish, 2001
Activities and Honors
Member, Small Business Association (2008 - present)Member, Small Business Bureau
Member, Alumni Association
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Professional Summary

I am a NYS Licensed Nursing Home Administrator with proficiency in complex healthcare delivery systems in a highly regulated environment. I have nearly 10 years of experience in the nursing home industry, initially as a Director of Social Services and more recently as an Assistant Administrator/Nursing Home Administrator. I am skilled at employee management and engagement, communicating, resolving conflicts, business financial management, and problem solving to maximize health care delivery in the Adirondacks. I maintain an unwavering passion for working with and advocating for the geriatric population.

  • Business administration
  • Key relationship management
  • Human Rights Activist
  • Analytical thinker
  • Conflict resolution
  • Strategic planning
  • Payroll and budgeting
  • Policy and procedure modification
  • Staff management
  • EMR and medical terminology
Work History
Executive Director 07/2019 to 03/2020
North Country Ministry Warrensburg, NY
  • Worked closely with board of directors, to strategically affect direction of operations of this not-for-profit corporation that has served the southern Adirondack region for 28 years with an annual operating budget of $500,000.
  • Introduced and implemented new organizational policy and procedures to provide staff and volunteers with consistent practices that reflect the underlying mission of the corporation.
  • Introduced new job titles with corresponding job descriptions to improve organization and clarify chain of command structure.
  • Promoted mission of organization via successful community outreach and marketing strategies including a mass distribution fundraising campaign, grant writing, volunteer appreciation events, and community fundraising events that amassed over $150,000.
  • Enhanced performance management systems through improved utilization of software and database programs to track and trend A/P, A/R, and donors.
  • Successfully re-introduced lines of service to regain 100% operation of programs to better serve the community.
Assistant Administrator 09/2017 to 03/2019
Elderwood At North Creek North Creek, New York

Responsible for implementing and monitoring the facility Quality Assurance Program, including Corporate Compliance. 

Assisted in developing and presented the facility's strategic marketing plan in addition to the recruitment and retention plan.

Prepared and presented the financial operations of the facility on a monthly basis to the RDO, COO, CFO, and CEO of the corporation. Presented suggested budgetary cuts and cost saving measures based on areas of trending shortfalls. 

Assumed and carried out administrative responsibilities for department heads when absent. Learned departmental job responsibilites as an AIT. 

Co-facilitated the facility's 2018 plan of correction and assigned departmental responsibilites. Was the responsible party to ensure auditing completion and compliance.

Revised the Emergency Preparedness Plan in compliance with NYSDOH regulations.

Unlicensed Acting Administrator 05/2018 to 10/2018
Elderwood At North Creek North Creek, NY

Responsible to oversee the day-to-day clinical, financial, patient care, and administrative affairs an 82-bed skilled nursing facility that included an adult medical day healthcare program and outpatient therapy clinic.

Implemented and Integrated the corporation's mission, policy, and procedures in the immediate post aquisition phase of the facility.

Focused on census development and the recruitment/retention of staff with increased lines of business and referral sources. 

Established a strong working relationship with the Licensed Administrator Of Record and the Regional Director of Operations.

Director of Social Services 09/2010 to 08/2017
Adirondack Tri-County Nursing and Rehabilitation Center, Inc. North Creek, NY
  • Skillfully developed Social Service departmental goals, objectives, standards of performance, policies and procedures.
  • Organize the department in accordance with NYSDOH regulations in order to provide specified social services to maintain compliance.
  • Hired, trained, and directly supervised employees.
  • Consistently complied with applicable laws and regulations and ensured facility adherence to Centers for Medicare & Medicaid Services. 
  • Oversaw discharge planning services for patients to re-acclimate and thrive in a rural community-based setting
  • NYSDOH SCREEN certified. 
  • Provided  staff education on Resident Rights and Abuse.
  • Effectively resolved concern and complaint issues involving patient care.
  • Member of the internal Investigation Committee. Mandated Reporting of issues relating to patient care or conditions that might hinder patient well-being.
  • Conducted and coordinated weekly patient case conferences, staff meetings to facilitate positive and strong communication.
Advanced Certificate: Nursing Home Administration 2017 SUNY Oswego - Oswego, NY
Bachelor of Arts: Women's and Gender Studies 2008 SUNY Potsdam - Potsdam, NY Cum Laude, Women's Tennis Team Captain


Alzheimer's Association- Certified Facilitator for Alzheimer's Support Group Meetings

NCCDP Certified Dementia Practitioner

National Association of Long Term Care Administrators


marathoner, alpine skiing, tennis, road biking, hiking

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Professional Summary

Information Technology (IT) Professional offering over  years of exceptional technical experience and proven ability to manage and maintain mission-critical systems. Experienced team leader, adept at supervising and training diverse IT/Information Systems (IS) staff in high-pace environments on all aspects of installation, configuration, troubleshooting, and support. Exceptional technical acumen and ensures robust security by patching vulnerabilities and protecting against unauthorized access, external and internal threats, and malware.

Security Clearance
Top Secret / SCI with CI Polygraph

A+, Net+, Sec+, Linux+, LPI-LPIC-1, SUSE CLA, Microsoft 70-680, Splunk User 

  • Windows and Linux
  • Network maintenance
  • System upgrades
  • Scalable systems
  • Working with shifting priorities
  • Troubleshooting & Root Cause Analysis 
  • Network upgrades
  • IT security best practices
  • Team Leadership & Training/Mentoring
  • Documentation
Work History
October 2015-Current Lead System Administrator | Navy Cyber Warfare Development Group | Suitland, MD Responsible for the Navy Cyber Warfare Development Group's development networks to include configuration, installation, maintenance, EKMS, switching, DNS, security patching, Linux and Windows system administration.
September 2013-September 2015 Network Operations Center Supervisor | Naval Computer and Telecommunications Station | Manama, Bahrain Responsible for the configuration, maintenance and operation of the US Navy's 5th Fleet Network Operation Center to include DNS, Firewalls, Mail Servers, Routers and Switches. Directly responsible for $1.5 billion of classified an unclassified server room equipment for 5,546 ONE-Net users and 34 afloat units operating in the CENTCOM Area of Operation.
2012 High School Diploma James Martin High School, Arlington, TX
2013 NEC 2791 - Network and System Administration US Navy IT A and C School, Pensacola, Florida
Available for internships up to 6 months in length under the DOD Skill Bridge program starting March 2018.

Available for full time positions starting August 2018.
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Professional Summary

OptumServe rewared as Multi Tasker leads to Accomplish the knowledge of Object Oriented Programmer, Java Development, Full-Stack Web Development and Amazon Web Services Solution Architect with two years accustomed to fast-paced environment, team and individual projects. CSS, HTML, JavaScript. Certified with network administration knowledge, including back-up, security management, e-mail systems applications support. Experienced Web Services Security Tester committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Systems architect with expertise in requirement gathering/analysis, architectural, component/interface design/support developer for web-based applications in multiple domains. Highly flexible/capable Tester/Inspector with 2 years experience in quality assurance, defect tracking/test planning, reporting/data creation. Security Analyst with background knowledge of IT Governance Policies and Procedures documentation, skills of the system and make sure systems controls set from non-compliance to compliance. Practicing Information Systems Auditing job area to support ability to apply organizational auditing practices and technique. Testing Specialist versed in functional, compatibility, user acceptance/speciality testing. Hardworking/focused on meeting deadlines and exceeding expectations.

  • Self-motivated and Strategic thinking.
  • SAFe Practitioner
  • Software Development lifecycle expert
  • Network Plus Certified,
  • Compute Hardware Network maintenance
  • Excellent communication skills
  • Object Oriented Programming
  • Full-Stack Web Development
  • Windows Server 2012 R2
  • Access and Information Protection
  • Java, HTML, JavaScript,
  • Security expert
  • Troubleshooting and debugging
  • Security plus Certification
  • Software testing lifecycle expert.
  • Quality Assurance QA tools,
  • Business Analyst
  • Certified Information Systems Auditor
  • API design knowledge, Planning
  • Implementing Configuring and Securing Web Access and Creating Policies in Citrix XenApp 6.5
  • AWS Solution Architect Associate, Agile, HTML and XML
Work History
Sr. IT Qlty Analyst, 08/2018 to Current
OptmServe Technology Services Inc. Columbia, MD
  • Designed, developed and tested embedded software applications for use in the Health Care, Insurance, Compliance industry.
  • Oversaw test planning, workload balancing and assignment delegation.
  • Communicated between product owners and developers to clarify features.
  • Created test cases and automation scripts.
  • Performed regression, exploratory and negative tests.
  • Train junior members of IT team regarding network security and troubleshooting of data circuits.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Coordinated with systems partners to finalize designs and confirm requirements.
Information Security Assurance Support, 08/2018 to Current
Quality Software Services Inc. 8270 Greensboro Drive, Suite 600, McLean, VA 22102

Health IT plus Control Assessment System Administrator (Corporate) April 15, 2010 - April 11, 2012

  • Developed the following Policy and Procedure documents Facility Management Plan
  • Facility Inspection Checklist
  • Data Center Inspection Checklist
  • VOIP Technical Review and Risk Analysis
  • VOIP Audit/Assurance Program
  • Review and support for Software and Hardware Implementation Plans
  • System Log Review Policy and Procedure
  • Access Card Logs Review Procedure
  • Home Office Technology Security Policy
  • Home Office Policy Tools.
  • Incident Response Plan
  • Assisted IT staff in Implementation of facility management software OfficeSpace, developed Risk assessment profile and conducted.
  • Implemented Access Card Log Review Procedure and follow up with Facility group is performing these reviews and ensure that they follow the NIST standards.

Application Tester Health IT Plus June 28, 2013 - 2014

• Recorded defects and coordinated issue resolution with development team and functional leads.

• Tested HIPAA Compliance Suite and Optum Compliance Suite several modules applications and logical access controls systems.

• Identified and helped resolve non-conforming product issues.

• Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

• User Acceptance Test for OCS/HIPAA - Assessor, Implementor, Vendor Assessment, Assisted Assessment, Self-Assessment, Onsite Assessment, HIPAA Repository, International Disease Code(ICD-9, ICD-10), Compliance Program Effectiveness (CPE) and Monitor Modules.

• Interfaced with business analysts, developers and technical support to determine the best requirement specifications.

• Provided base level IT support to non-technical personnel within the business.

• Hands on experience on SpiraTeam, SharePoint 2010

Health IT Plus Control Assessment

• Assisted Compliance Analyst in Tier 2 and Tier 3 control assessment in compliance with NIST, FISMA standards in gathering evidence and artifacts and updated to Practice Director

• Participated in HIPAA plus quarterly control assessment during 2012 – 2013

• Participated in Optum Compliance Suite quarterly control assessment during 2013 -2014.

System Administrator (Corporate) April, 2010 - April 2012

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

• Ordered necessary supplies and parts to repair malfunctioning hardware.

• Resolved virus and malware issues with a 100% success rate.

• Setup equipment and installed software and operating systems on company computers.

• Set up and configured hardware and software on company equipment.

• Maintained accurate hardware and software inventories.

• Liaised with vendors to order and maintain inventory of hardware and software.

Corporate Facility Management (Performed along with System Administrator)

• Planned and executed all aspects of office headquarter move.

• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged projects employees.

• Checked, tested and replaced faulty components, bulbs, tube lights and water filters.

• Served as first responder for all facility and facility management issues.

• Assembled and Installed workstations LAN, rack mounting patch panels and RJ-45 I/O's.

Corporate Office Administration April 11, 2012 - June 28, 2013

• Maintained a clean reception area, including lounge and associated area.

• Directed guests and routed deliveries and couriers services.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Managed office supplies, vendors, organization and upkeep.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Helped distribute employee notices and mail around the office.

• Organized all new hire, security and temporary paperwork.

• Screened all visitors and directed them to the correct employee or office.

• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

• Coordinated board and committee meetings, including schedules and information preparation and distribution.

• Created detailed expense reports and requests for capital expenditures.

IT Quality Analyst, 11/2017 to 07/2018
OptumServe United Health Group Incorporated. McLean, VA

The job responsibilities are similar to the previous employer Quality Software Services Inc. and support to its divisions and subdivisions. because OptumServe is one of the many companies of UnitedHealth Group Incorporated QSSI merged with it.

Testing Specialist (Security), 04/2010 to 04/2017
Quality Software Services Inc. Mclean, VA
  • Provided continued maintenance and development of bug fixes and patch sets for existing web services.
  • Implement, test and operate advanced software/web service security techniques such as Ready API - SoapUI NG, Burp or in compliance with technical reference architecture.
  • Perform on-going security testing and code review to improve Web Service security Troubleshoot and debug issues that arise.
  • Perform Layer 7 Gateway Policy Manager monitoring and reporting
  • Provide engineering designs for new software/Web Service solutions to help mitigate security vulnerabilities.
  • Contribute to all levels of the architecture Maintain technical documentation.
  • Consult team members on secure coding practices Develop a familiarity with new tools and best practices
Systems Administrator, 03/2009 to 03/2010
Sai Compu Tech Bangalore, Karnatak, India
  • Configured and installed routers, switches and wireless controllers.
  • Analysed software, hardware and network systems for various transmission systems for the Govt.
  • Projects Maintained company servers, computers, printers, cables and other equipment for BESCOM a Govt.
  • Electricity Board Worked with outside vendors and teams to develop voice and data wiring infrastructure.
  • Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Chief Operating Engineer, 12/2008 to 02/2009
Adept Technologies Bangalore, Karnatak, India
  • Organized billing, invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Developed organizational change management strategies. Set up, tested and configured networks, desktops, laptops and printers.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Created employee training materials and procedures to teach in-house workers proper software and hardware Protocols.
  • Trained students the computer hardware and networking skills.
  • Web development, host, manage and maintain client sites.
Network Administrator, 05/2008 to 11/2008
Isys Technologies Bangalore, Karnataka, India
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Coordinated hardware and software repair processes with outside vendors.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Diagnosed, installed, configured, and repaired computer systems and software.
  • Installed and configured Linksys Wi-Fi more than 500 Access Points
  • Designed architectural diagram for LAN Cabling and completed laying, connect ends to the nodes and up to 12 U hub rack and Patch Panels.
  • Install and configure routers, switches and network peripherals
Graphic Designer And Data Entry & Conversion Operator, 03/2005 to 04/2008
MS Grafix Bangalore, Karnataka, India
  • Developed templates for e-newsletters, presentations, and reports. Designed unique print materials, including advertisements, brochures, and logo designs.
  • Created concept mock-ups for web and mobile applications. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics.
  • Data Entry for publishers and Large Data conversion using proper tool such as Abbey Fine Reader
  • Data Entry using English, Hindi, Tamil and Kannada for Novels, Spiritual Books, Technical, Medical related publications.
  • Designing and print screens for Logo with creative using tool such as CorelDraw v.12 and Photoshop.
  • Online data conversion for a Medical Educational data and create HTML webpage.
  • In addition, supporting Network, Computer Hardware and Software installation and troubleshoot.
Management, 02/1991 to 12/2001
SM Electronics Bangalore, Karnataka, India
  • Service and Repair of all electronic Audio & Video equipment.
  • Sales and service of new brand electronic equipment such as Tele Vision, Radio, Videocassette Recorder(VCR), Videocassette Player(VCP) DVD, Video Compact Disk(VCD), Switch Mode Power Supply
  • Assemble new Audio/Video and Desktop Computers.
  • Sales and purchase of Electronic devices and components.
  • Home delivery of Equipment and provide home service.
  • Provide training for employees with Basic Electronics, Audio and Video Technology
  • Part time teaching of Science, Maths and regional languages and English to the students of Primary, Middle and High School students
Bachelor of Business Management (BBM): Managerial Practices, Business law and Stastical Practices, 2007
Kuvempu University - Shimogga, Karnataka, India

Financial Accounts, Economics for Managers. Business Organisation and Office Management, Principles of Management and Organizational Behaviour Environmental Science., Law and Practice of Banking and Insurance, Management Information System and Computer Applications, Business Law and Secretarial Practice, Taxation, Small Business Management and International Business, Marketing Management and Service Management Indian Constitutions., Managerial Statistics, Mathematics for Managers, Human Resource Management and Entrepreneural Development, Cost and Management Accounting, Principles and Practice of Auditing, Tourism and Transport Management, Financial Management and Indian Capital Market, Outstanding Achievement Award

  • QA Analyst
  • Business Analyst
  • Information Security & Compliance
  • Performance Management
  • Project Management ITIL3/PMO
  • Software Developemnt & Testing
  • Technical Training and support

Certified SAFe Agilist, Network plus & Security plus, Quality Assurance & Business Analyst, Certified Information Systems Auditor(CISA In Progress), ISACA Cyber Security Fundamentals Practitioner, Amazon Web Services Solution Architect (In Progress), Programming Foundations: Object-Oriented Design, Java Essential Training, Certified Leading and Communicating as a Manager, XML Essential Training & Java XML Integration, Selenium Automation Testing, Rest Assure Web Services Automation

Technical & Other training

Pre-University Course (Science), Diploma In Software Application (ALPHA), Diploma in Telecommunication (Electronics) Nadigir Engineering Polytechnics Bangalore Karnataka India., Job Oriented Course Audio & Video Technology, A + Course Complete pending certificatio, QualysGuard Vulnerability Management Certification, Attended Webconference with successful gaining knowledge of Cyber Security, Mobile Devise (BYOD, Successful completion of Continue Professional Education(CPE) organized by ISACA, Member of Information Systems Auditors and Control Association (ISACA) since April 2014, Member of Institute of Internal Auditor since March 2014 Active member of NIST Cyber Physical System Working Group (CPS-WG), UDemy Certified SoapUI Testing Specialist

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Professional Summary
·         Over 3+ years of experience as Associate Data Center Operations on VMWARE ESX4, ESXi.4.1, ESXi5.5, ESXi6, V San and Windows 2012/2008/2003/. ·         Expertise in Installation & Configuration of Windows 2003/2008/2012. ·         Experience in supporting applications in a 24/7, troubleshooting and maintenance ·         Experience on Installation, configuration, Customizing of Various Enterprise servers from DELL. ·         Experience in creating a virtual environment using VMware & Virtual PC software's. ·         Installation, configuration and troubleshooting of VMware ESX Servers. ·         Develop Backup strategies for the fault tolerant, like Full backup/Weekly Backup/Incremental. ·         Installation and configuration of Network Printers. ·       Experience in User Administration, Resource Management, Configuration Management Performance Management. Applying latest service packs (patches) using WSUS. Implementing corporate wide Virus Scanning. ·      Hardware Maintenance, System maintenance & Troubleshooting. Remote administration of Windows servers through Logmein console. Backup and Disaster Recovery Management. Writing Scripts using Power shell 
Windows 2003, 2008, 2008R2, 2012, Red Hat Linux, Centos VMware Workstation, ESX server, VM Convertor, VMware Infrastructure Client,  Microsoft Virtual PC
Work History
Imedx information services Associate DataCenterOperations | hyderabad | November 2013 - Current VMware: -Roles & Responsibilities:   Exposure on Installing and configuring ESX servers. Installing, configuring and managing virtual infrastructure and virtual center. Creating and managing resource pools and adding the VM's into resource pools. Creating and managing virtual machines and installing VM Tools into VM's. Security hardening and Monitoring of VM's & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance. Creating and managing VMware cluster. Enabling HA and DRS features in a cluster. Configurations of Virtual switches and network connections. Performing Snapshots, Cloning, cold migrations and hot migrations. Moving VM's from one LUN to another LUN using SV Motion. Moving VM's from one host to another Host using VMotion. Good Experience on P2V,V2V  migrations Basic CLI Commands. Creating templates from VM's and deploy VM's from templates and allocate resources Creating and managing virtual switch to use with virtual machines, traffic shaping and load balancing. Root Cause & System Log Analysis and reporting. Troubleshooting problems with the help of Event Logs. Manage tasks, events and alarms.   Windows -Roles & Responsibilities: ·         Monitoring & Maintaining Server Health (Disk/Memory/CPU Utilization). ·         Active Directory related works such as adding, deleting users, creating security groups, giving permissions to users. ·         Installing RODC in Multiple Locations. ·         Working on Low, Medium, High and critical tickets within SLA's by analyzing the issue and providing the permanent fixes and ensure that the business is not impacted. ·         Creating changes, and implementing them for Incidents. ·         Troubleshooting Hardware & Applications related issues, and providing RCA's on it as a problem task. ·         Coordinating with Vendors in case of any hardware failures. ·         Taking care of Level 2 Technical and Functional Calls.       ·         Managing Servers Remotely through DRAC in case of Server Failure. ·         Maintain Communication with Customers & Next Level Managers, handling escalations. ·         Attending daily huddle calls internally and bridge meetings. ·         Handling Backup, Antivirus & storage issues as per the incident ticket. ·         The installing software's in the client server as per the incident and changes. ·         Installing Antivirus in the servers remotely using SEPM. ·         Applying latest service packs (patches) using WSUS server. ·         Managing partitions with RAID levels (RAID0, RAID1 and RAID5). ·         Managing System and Group policies. ·         Implementing Security for files and directories ·         Managing the Users and Computers with its policies Responding to users tickets.   Linux –Roles  & Responsibilities: Experience with Linux servers in virtualized environments Installing and configuring Red Hat Linux Operating System. Experience installing, configuring, and maintaining services such as Java, Apache, MySQL,etc. Installed Openfire chat server in Linux Taking backups of databases
Srinivas Art Printers System Administrator | Hyderabad | October 2012 - November 2013 Installing, Configuring, administrating, maintaining, and troubleshooting of Microsoft Operating systems(XP/Vista/7) on organization Desktops and Laptops. Installation and Configuration of Application Software's Microsoft office 2007, 2010, Open Office and others Application on organization Desktops and Laptops. Updating Operating Systems, Antivirus, Service and Packs. Assembling, disassembling& troubleshooting of a PC and also Maintenance of Assets details. Remotely solving issues Regarding both application and system using VNC viewer, AmmyAdmin and Team Viewer Installation & Configuration of NETGEAR Wireless Router. Configuring IP addresses using DHCP server role. Installation of software and programming languages. Creating user accounts using active directory and maintaining user data. Configuring &Managing the print servers and file servers Disabled and enabled accounts, file and folder permissions and configuring security templates as per need      
Master of computer applications Computers Sri vani school of management Mylavaram, 2012
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Professional Summary
Senior Operations Administrator with 15+ years' of administrative experience. Detail-oriented, organized and highly resourceful with strong decision-making and problem solving abilities.

  • Clerical support
  • Clear oral/written communication
  • Fixed asset depreciation
  • Accounts receivable
  • Accounts payable
  • Integrated accounting systems

  • Microsoft Office expertise
  • High accuracy
  • Organizational skills
  • Payroll administration experience
  • Processing wage withholding orders
  • Sage Timberline, IFS, Enterprise One
Work History
Southwest Generation Plant Administrator | Fountain, CO | October 2017 - Current

• Work effectively with Plant Manager and management staff in support of day to day duties, projects and key initiatives. 

• Develop customized reporting and tracking of various projects, compliance and business initiatives including compiling regular and special reports. 

• Record and maintain accurate compliance and contract data.(DEP/EPA compliance; paper and electronic filing system). 

• Prepare letters, memos and reports for management approval including both routine and non-routine correspondences. 

• Maintain an organized and accurate filing system for vendor data, plant information, facility permits, compliance records and employees including maintaining and controlling confidential files and information. (File/manage Employee Safety training records/OSHA recordables). 

• Process invoices/purchase orders for transfer to accounts payable, including data entry as necessary. Receive management approval (Req.), process purchase order, confirm received parts/inventory, post invoice, process payment (onsite Accounts Payable), update vendor file. 

• Perform monthly inventory audits and report findings to accounting 

• Manage corporate credit card: confirm spending, process vouchers, post into accounting system; print monthly reconciliation report, process monthly payments. 

• Retrieve General Ledger Reports and update Budget Variance Report, and submit to owner/operator management. 

• Coordinate and schedule meetings and conferences. 

• Support and coordinate scheduling and calendar for contract maintenance, projects, and compliance. 

• Order and maintain all office and general facility supplies/equipment. 

• Assist with daily will-call and delivery activities as required to support facility and operations. 

• Receive and screen visitors, answer incoming telephone calls in a timely manner; respond to inquiries or route calls appropriately; and accurately record messages.

Meritage Homes - Vacaville CA Accounts Payable Specialist | Vacaville, CA | January 2016 - January 2017
  • Process invoices, work orders and PO's for payments: route for approvals
  • Verify approvals on request with the matrix; follow authorization limits per policy
  • Generate weekly checks following companies payment cycle
  • Process lien waivers; maintain waivers as they are returned
  • Enter utilities on spreadsheet, tracking closed lots to disconnect service
  • Process wire transfer request
  • Generate reports from EBIX and review for compliance
  • Generate/Review Auto Voucher report daily
  • Run check reports and send to manager for review
  • Assist with research for past due invoices
  • Filing
  • Organize check copies and corresponding reports for yearly audit
Mistras Group Office Manager | Point Richmond, CA | June 2014 - January 2016
  • Developed standard operating procedures for all administrative employees.
  • Completed weekly payroll for 100-120 employees.
  • Oversaw the day-to-day processing of payroll for 100-120 employees, including review of timesheets and computing pay in accordance with FLSA.
  • Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
  • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
  • Assisted with auditing and responding to company accountants.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Developed and maintained internal control and processes for payroll.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Provided complete meeting support including preparing materials and taking notes.
  • Sourced vendors for special project needs and negotiated contracts.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Handled all incoming business and client requests for information.
  • Coordinated special projects and managed schedules.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Met challenging quotas for productivity and accuracy of work.
Unico Mechanical Corp Contract Administrator | Benicia, CA | March 2012 - May 2014
  • Developed standard operating procedures for all administrative employees.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Prepared vendor invoices and processed incoming payments.
  • Coded and entered at least 60 invoices each day into the in-house accounting software.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated special projects and managed schedules.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Met challenging quotas for productivity and accuracy of work.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Composed effective accounting reports summarizing accounts payable data.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
Trimmer Farm Management, Inc. Office Administrator | Sanger, CA | October 2005 - January 2012
  • Organized all new hire, security and temporary paperwork. 
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
  • Reviewed federal, state and international tax returns prepared by outside accounting firms.
  • Assisted payroll for an organization of 120 personnel.
  • Answered and quickly redirected up to 40 calls per day.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Managed office supplies, vendors, organization and upkeep.Directed guests and routed deliveries and courier services.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
BBA Business Administration American Public University Systems Charles Town, WV | Current
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Detail-oriented and quality focused Data Analyst extensively trained in MS Excel, and experienced in confirming the accuracy of data in various systems and developing complex spreadsheets.
  • Spreadsheet management
  • MS Excel proficiency
  • Self-directed
  • Evergiving proficiency
  • Results-oriented
  • Strong problem solver
Data Analyst 06/2010 Current DialogueDirect, Inc New York, New York

Developed and created the company's fundraiser compensation calculation procedure and all associated MS Excel spreadsheets. 

Managed and supervised payroll team. Verified deadlines for weekly payroll preparation for 100 - 300 fundraisers. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Implemented corrective actions.

Compiled statistical information and created weekly and monthly reports for operations and recruitment departments.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers and finance department. Monitored ongoing expenses relative to budget projections.

Successfully created and established effective systems for data record retention. Collaborated with developers and QA teams, who are currently bidding for the company's electronic database application development contract.

Fundraising Campaign Administrator 08/2004 06/2010 DialogueDirect, Inc New York, New York

Directly supported the NY fundraising campaign director in managing operation workflow.

Coordinated all department functions for a team of 15 to 45 fundraisers.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Updated Operations staff accounts and information on a daily basis.

Created databases and spreadsheets to improve inventory management and reporting accuracy. 

Coordinated admission processes, conducted interviews, and prepared new employee records and agreement packets.

Administrative Assistant 08/2003 08/2004 ACE Career Training School Guttenberg, NJ

Managed the day-to-day calendar for the company's senior director.

Served as the central point of contact for all students and D.O.L. representatives. 

Created and maintained spreadsheets to develop reports, compile billing data, and lists.

Designed electronic file systems and maintained electronic and paper files.

Language Instructor 02/1993 04/2003 Berlitz Corperation Santiago, Chile Taught English and Spanish lessons encompassing a range of skill-building activities for speaking, writing, reading and listening. 
Education and Training
Pursued BA: Certificate in Human Resource Management - Government & Economics Santiago, Chile
1 : Government & Public Administration
2000-2002: Economics & Business Administration
Certificate in Human Resource Management: NYU School for Professional Studies New York, New York, USA
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Professional Summary
IT professional with experience in configuration, administration, escalation support for various technologies for medium to global enterprise environments and include proficiency in routing, switching, security, voice and wireless.
Education and Certifications
  • Cisco Certified Network Professional - Switch                                CCNP - Switch 
  • Cisco Certified Network Associate - Routing/Switching            CCNA - R/S 
  • Microsoft Certified Professional                                                           MCP 
  • Microsoft Technology Associate                                                           MTA
  • B.S Information Systems 


  • Network Hardware: Cisco Routers (3900, 2900, 1900, 800), Cisco Catalyst Switch (6500, 5500, 4900, 4500, 3000, 3100), Cisco Nexus 5k and 7k Series, Cisco ASA 5500 Series, Cisco WLC, Juniper devices.
  • Security Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VPN, Cisco ACS, Data Loss Prevention, IPSec, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering, IPS/IDS.
  • Monitoring Tools/Hardware: Finisar, Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, F5, Cisco Works, LogicMonitor, Cisco Security Manager Suite, DNS Servers, DHCP Servers, NTP Server, TFTP Server, Exchange Server, Blade Servers, Web Servers, Syslog, FTP, SFTP.
  • Routing/Switching: WAN, LAN, TCP/IP, Spanning Tree, BPDU, CDP, Frame-relay, PPP, ACL, Network Address Translation (NAT), Port Address Translation (PAT), Access Control List, RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, VLAN, VTP, HSRP, SVI, CEF, Etherchannel, Portfast.
  • Voice/Wireless Technologies: Computer Telephony Integration (CTI), VoIP, CUCM, QoS, PoE, H.323, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX, IEEE 802.1x & 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, Bluetooth, HomeRF, MMDS, LMDS, Aironet, CCK, DSSS.
  • Operating Systems & Apps WIN2003/2008 Server, Sun Oracle, Dell Poweredge, DEC Alpha Server, IBM
Bachelor of Science: Information Systems, 2015
St. Cloud State University - St. Cloud, MN
Work History
Tata Consultancy service Network Engineer, 01/2014 to Current
  • Member of a team responsible for installation, configuration, administration, escalation support and troubleshooting of LAN/WAN infrastructure and ISP network connection.
  • Testing new Network Infrastructure, building test cases and scenarios based on policies and guild lines.
  • Technical responsibilities includes, installation, upgrade, configuration, escalation support and troubleshooting of various LAN/WAN hardware and software to ensure network availability and integrity of the network security.
  • Additional technical responsibility includes performing network address assignment, routing protocols such as BGP, OSPF, and EIGRP and configuration of authentication and authorization of directory services.
Branch Banking and Trust NOC Administrator, 01/2012 to 01/2014
  • Member to a team of professionals responsible for the day-to-day administration of client relation/support, documentation, auditing, configuring and troubleshoot mission critical, and following policies and procedures.
  • Technical responsibilities included, but were not limited to, the installation, configuration, administration, and troubleshooting of various enterprises LAN/WAN technologies, hardware/software, 2nd/3rd level training and support.
  • Escalation support activities included 2nd/3rd level support for various LAN/WAN issues for edge routers, VoIP, and customer premise equipment to investigate, troubleshoot, reconfigure, resolving issue in a timely manner as needed & technical support.
Network Administrator, 02/2008 to 02/2011
Synergy Promotion & Communication
  • Member to a team of professionals responsible for the day-to-day administration and maintenance of the LAN/WAN infrastructure to include onsite administration and support, scheduled installation, configuration and troubleshoot activities utilizing various monitoring tools and Cisco network devices.
  • Technologies handled by the team include but not limited to local area network (LAN) technologies, wide area network (WAN) technologies, server and enterprise applications and desktop technologies.
  • Professional responsibilities including project coordination, administration, following corporate policies and procedures, documentation, and scheduling as needed reports to management.
  • Routing & Switching.
  • Configure secure privileged administrative access to the Cisco IOS system.
  • Enable the encryption of system passwords to prevent unauthorized users access to passwords in the system configuration.
  • Configure secure access to the console and vty ports, and set the interval that the EXEC command interpreter waits until user input is detected on the Console and vty ports.
  • Also, configure the console and vty ports log messaging to not interfere with active device configuration.
  • Configured and administrated VLAN Trunking Protocol to reduce administrative overhead.
  • Enable secure sharing of VLAN information to prevent the introduction of rogue devices from affecting the VLAN database.
  • Shutdown unused switchports following Layer 2 security best practices.
  • Configured VLAN Trunking Protocol to reduce administrative overhead.
  • Enable secure sharing of VLAN information to prevent the introduction of rogue devices from affecting the VLAN database.
  • Shutdown unused switchports following Layer 2 security best practices.
  • Administrated Local VLANs based on department function, and configure ports with static VLAN assignment, static 802.1Q trunks, and dynamic ISL trunking using PAgP for layer 2 forwarding.
  • Utilize VLAN Spanning-Tree in conjunction with PVST+ for compatibility between Cisco and Juniper switches.
  • Configure edge ports for fast-transitioning into the forwarding state to fix workstation startup connectivity delays.
  • Modify spanning-tree parameters for manual root bridge assignment.
  • Implement ether-channels between each switch using PAgP for negotiation.
  • Modify ether-channel load balancing method.
  • Integrated WAN links between sites using frame-relay point-to-point and multipoint connections to establish connectivity between each of the four sites as required.
  • Establish two frame-relay point-to-point connections between a central site and two remote sites.
  • Configured multipoint connections between three of the sites forming a full-mesh.
  • Configured EIGRP MD5 Message Authentication between sites to prevent unauthorized insertion of routes into the domain.
  • Integrate manual EIGRP route summarization to reduce routing protocol demand on CPU resources, memory, and bandwidth used to maintain the routing table.
  • Configure and administrated OSPF routing with multiple areas for networks between sites.
  • Implement OSPF MD5 Authentication between each OSPF enabled subnet to prevent unauthorized insertion of routes into the domain.
  • Integrated static NAT/PAT to provide access to services located on a server in the private network to the public network.
  • Implement standard and extended access-lists to filter network traffic.
  • Configured backup and recovery of Cisco IOS Images.
  • Perform password recovery on Cisco IOS routers/switches and a Juniper EX2200 Series switch to restore administrative access.
  • Backup and Restore startup-config file for disaster recovery.
  • Security.
  • Configured and administrated an IPSec Site-to-Site VPN between the Cisco ASA5505 at small office location and Cisco 1841 ISR with a security IOS image at the main office.
  • Implementation of the VPN includes the following configurations: Internet Key Exchange Policy using DES and SHA for encryption and authentication, access-lists to define VPN traffic, transform set using esp-des esp-sha-hmac to define how the traffic is protected, crypto-map to associate the previously configured elements to a peer, and application of the crypto map to appropriate interface or VPN endpoint.
  • Configured and administrated Zone-Based Policy Firewall on the Cisco 1841 ISR with the following components: three zones, class-maps specifying traffic that must have policy applied as it crosses a zone-pair, policy maps to apply action to the class-maps' traffic, zone-pairs, and application of policy to zone pairs.
  • Voice.
  • Installed Cisco 2811 ISR (VoIP) with a Cisco Unity Express Network Module (NM-CUE) installed, Cisco Communications Manager Express, a standard Cisco 3550 Switch, and a Cisco 3550 switch with Power-over-Ethernet.
  • Create and manage Data and Voice VLANs, and configure ports with static VLAN assignment and 802.1Q trunks for layer 2 forwarding.
  • Configure edge ports for fast-transitioning into the forwarding state to fix workstation startup connectivity delays.
  • Configure Fast Ethernet main and sub-interface assignments as required for intervlan routing.
  • Implement static routes for local connectivity.
  • Configured NTP server, DHCP server, and TFTP server for support of the VoIP network.
  • Modification of system level parameters including max phones, max directory numbers, display format for date and time, and setting the Time-Zone.
  • Integrate Unity Voicemail on the Cisco Unity Express Network Module.
  • Configure a dial-peer on the Cisco 2811 ISR to define the attributes of the packet voice network connection to the Cisco Unity Express Network Module.
  • Enable call forwarding on busy or no answer.
  • Implement Message Waiting Indicators and Voicemail access via SMTP.
  • Daisy-chain PCs to VoIP phones to reduce network cabling costs.
  • Utilize PoE ports for VoIP phones to reduce power infrastructure costs.
  • Wireless.
  • Administrated a wireless network infrastructure providing access to wired LANs to increase mobility and productivity utilizing the following network elements: Cisco Wireless LAN Controller (WLC) 2106, a Cisco 3550 switch, a Cisco 1130AG series Access Point, and a Cisco 1121G series Access Point.
  • Create wireless LANs and configure interface association, security parameters, and radios used.
  • Utilize the Wireless LAN Controllers web GUI to configure and manage the wireless network.
  • Configure internal DHCP scopes for WLANs.
  • Prepare configuration for AP registration on same subnet as management VLAN and for AP registration on different subnet.
  • Implement option 43 for DHCP where necessary.
  • Configure AAA AP policies to allow Self Signed Certifications for APs shipped without a Manufacturer Installed Certificate.
  • Implement AP Grouping to ensure WLAN SSIDs are only broadcast by the APs desired.