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Experienced Coordinator. Dedicated and decisive skills with a strategic and forward-thinking mindset. Experience in conducting workshops (Spanish and English), planning, developing and implementing systems, social media and marketing strategy development, problem solution, best practices, leadership, focusing on results. Highly organized multi-tasker with experience and drive to positively impact team success. Knowledgeable about enforcing company standards, employment regulations and best practices.

  • Strategic planning
  • Program development and implementation of policies, systems, procedures and practices
  • Design and creation of marketing material
  • Critical thinking
  • Leadership
  • Time management
  • Planning
  • Problem solving
  • Sales
  • Team building
  • Cross culture communication skills
  • Bi-lingual in [Spanish)
Administrator-Co Owner | 08/2005 to Current Azul Pool and Spa Services, Inc. - Tempe, Arizona

.Developed training procedures to ensure the efficient performance of service and repair technicians.

.Developed a scheduling system that is highly efficient.

.Created and developed marketing materials and sale campaigns to increase number of customers.

.Produced monthly, quarterly, and annual financial statements for company to meet company financial goals.

.Provided daily clerical duties.

.Trained and supervised staff.

.Responded and resolved complaints, and reviews from customers.

.Oversee budget.

Program Coordinator | 07/2002 to 06/2005 Self Employment Loan Fund, Inc. - Phoenix, Arizona

.Coordinated, monitored, promoted and evaluated Self-Employment Loan Fund business education program to accomplish it's mission.

.Scheduled, organized and conducted educational presentations thought different cities, in English and Spanish.

.helped developed, and translated curriculum into Spanish.

.Facilitated professional support services to small business owners.

.Selected, interviewed, assigned and assisted business workshop instructors.

.Maintained website and created various marketing materials, such as flyers, brochures, radio ads, and presentations.

.Reviewed goals and program objectives.

.Maintained effective communication with board members, staff, various committees that supported program and community.

Flight Attendant | 02/1999 to 08/2001 America West Airlines - Tempe, Arizona

.Assisted and ensured that all passengers were brief on details of emergency equipment and procedures.

.Coordinated meals in flight.

.Administered first aid to passengers and coordinated first aid efforts, when needed
.Executed excellent communication skills to ensure that passengers were happy during flight.

.Worked with crew to coordinate work flow and to follow in flight procedures.

Ticket Agent | 01/1998 to 01/1999 Aeromexico Airlines - Phoenix, AZ

.Front desk management and customer complaint.

.Answered questions courteously regarding ticketing and baggage handling.
.Announced flight status updates and information about gate changes over airport's PA system.
.Assisted and coordinated departure and flight arrivals.
.Assisted international passengers with immigration and customer forms.

Education and Training
Arizona State University, Tempe Campus - - Tempe, AZ, United States | | Bachelor of Arts Interdisciplinary studies, Public administration and Spanish, 2001
Activities and Honors
Member, Small Business Association (2008 - present)Member, Small Business Bureau
Member, Alumni Association
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Professional Summary

I am a NYS Licensed Nursing Home Administrator with proficiency in complex healthcare delivery systems in a highly regulated environment. I have nearly 10 years of experience in the nursing home industry, initially as a Director of Social Services and more recently as an Assistant Administrator/Nursing Home Administrator. I am skilled at employee management and engagement, communicating, resolving conflicts, business financial management, and problem solving to maximize health care delivery in the Adirondacks. I maintain an unwavering passion for working with and advocating for the geriatric population.

  • Business administration
  • Key relationship management
  • Human Rights Activist
  • Analytical thinker
  • Conflict resolution
  • Strategic planning
  • Payroll and budgeting
  • Policy and procedure modification
  • Staff management
  • EMR and medical terminology
Work History
Executive Director 07/2019 to 03/2020
North Country Ministry Warrensburg, NY
  • Worked closely with board of directors, to strategically affect direction of operations of this not-for-profit corporation that has served the southern Adirondack region for 28 years with an annual operating budget of $500,000.
  • Introduced and implemented new organizational policy and procedures to provide staff and volunteers with consistent practices that reflect the underlying mission of the corporation.
  • Introduced new job titles with corresponding job descriptions to improve organization and clarify chain of command structure.
  • Promoted mission of organization via successful community outreach and marketing strategies including a mass distribution fundraising campaign, grant writing, volunteer appreciation events, and community fundraising events that amassed over $150,000.
  • Enhanced performance management systems through improved utilization of software and database programs to track and trend A/P, A/R, and donors.
  • Successfully re-introduced lines of service to regain 100% operation of programs to better serve the community.
Assistant Administrator 09/2017 to 03/2019
Elderwood At North Creek North Creek, New York

Responsible for implementing and monitoring the facility Quality Assurance Program, including Corporate Compliance. 

Assisted in developing and presented the facility's strategic marketing plan in addition to the recruitment and retention plan.

Prepared and presented the financial operations of the facility on a monthly basis to the RDO, COO, CFO, and CEO of the corporation. Presented suggested budgetary cuts and cost saving measures based on areas of trending shortfalls. 

Assumed and carried out administrative responsibilities for department heads when absent. Learned departmental job responsibilites as an AIT. 

Co-facilitated the facility's 2018 plan of correction and assigned departmental responsibilites. Was the responsible party to ensure auditing completion and compliance.

Revised the Emergency Preparedness Plan in compliance with NYSDOH regulations.

Unlicensed Acting Administrator 05/2018 to 10/2018
Elderwood At North Creek North Creek, NY

Responsible to oversee the day-to-day clinical, financial, patient care, and administrative affairs an 82-bed skilled nursing facility that included an adult medical day healthcare program and outpatient therapy clinic.

Implemented and Integrated the corporation's mission, policy, and procedures in the immediate post aquisition phase of the facility.

Focused on census development and the recruitment/retention of staff with increased lines of business and referral sources. 

Established a strong working relationship with the Licensed Administrator Of Record and the Regional Director of Operations.

Director of Social Services 09/2010 to 08/2017
Adirondack Tri-County Nursing and Rehabilitation Center, Inc. North Creek, NY
  • Skillfully developed Social Service departmental goals, objectives, standards of performance, policies and procedures.
  • Organize the department in accordance with NYSDOH regulations in order to provide specified social services to maintain compliance.
  • Hired, trained, and directly supervised employees.
  • Consistently complied with applicable laws and regulations and ensured facility adherence to Centers for Medicare & Medicaid Services. 
  • Oversaw discharge planning services for patients to re-acclimate and thrive in a rural community-based setting
  • NYSDOH SCREEN certified. 
  • Provided  staff education on Resident Rights and Abuse.
  • Effectively resolved concern and complaint issues involving patient care.
  • Member of the internal Investigation Committee. Mandated Reporting of issues relating to patient care or conditions that might hinder patient well-being.
  • Conducted and coordinated weekly patient case conferences, staff meetings to facilitate positive and strong communication.
Advanced Certificate: Nursing Home Administration 2017 SUNY Oswego - Oswego, NY
Bachelor of Arts: Women's and Gender Studies 2008 SUNY Potsdam - Potsdam, NY Cum Laude, Women's Tennis Team Captain


Alzheimer's Association- Certified Facilitator for Alzheimer's Support Group Meetings

NCCDP Certified Dementia Practitioner

National Association of Long Term Care Administrators


marathoner, alpine skiing, tennis, road biking, hiking

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Professional Summary

Information Technology (IT) Professional offering over  years of exceptional technical experience and proven ability to manage and maintain mission-critical systems. Experienced team leader, adept at supervising and training diverse IT/Information Systems (IS) staff in high-pace environments on all aspects of installation, configuration, troubleshooting, and support. Exceptional technical acumen and ensures robust security by patching vulnerabilities and protecting against unauthorized access, external and internal threats, and malware.

Security Clearance
Top Secret / SCI with CI Polygraph

A+, Net+, Sec+, Linux+, LPI-LPIC-1, SUSE CLA, Microsoft 70-680, Splunk User 

  • Windows and Linux
  • Network maintenance
  • System upgrades
  • Scalable systems
  • Working with shifting priorities
  • Troubleshooting & Root Cause Analysis 
  • Network upgrades
  • IT security best practices
  • Team Leadership & Training/Mentoring
  • Documentation
Work History
October 2015-Current Lead System Administrator | Navy Cyber Warfare Development Group | Suitland, MD Responsible for the Navy Cyber Warfare Development Group's development networks to include configuration, installation, maintenance, EKMS, switching, DNS, security patching, Linux and Windows system administration.
September 2013-September 2015 Network Operations Center Supervisor | Naval Computer and Telecommunications Station | Manama, Bahrain Responsible for the configuration, maintenance and operation of the US Navy's 5th Fleet Network Operation Center to include DNS, Firewalls, Mail Servers, Routers and Switches. Directly responsible for $1.5 billion of classified an unclassified server room equipment for 5,546 ONE-Net users and 34 afloat units operating in the CENTCOM Area of Operation.
2012 High School Diploma James Martin High School, Arlington, TX
2013 NEC 2791 - Network and System Administration US Navy IT A and C School, Pensacola, Florida
Available for internships up to 6 months in length under the DOD Skill Bridge program starting March 2018.

Available for full time positions starting August 2018.
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Professional Summary

OptumServe rewared as Multi Tasker leads to Accomplish the knowledge of Object Oriented Programmer, Java Development, Full-Stack Web Development and Amazon Web Services Solution Architect with two years accustomed to fast-paced environment, team and individual projects. CSS, HTML, JavaScript. Certified with network administration knowledge, including back-up, security management, e-mail systems applications support. Experienced Web Services Security Tester committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Systems architect with expertise in requirement gathering/analysis, architectural, component/interface design/support developer for web-based applications in multiple domains. Highly flexible/capable Tester/Inspector with 2 years experience in quality assurance, defect tracking/test planning, reporting/data creation. Security Analyst with background knowledge of IT Governance Policies and Procedures documentation, skills of the system and make sure systems controls set from non-compliance to compliance. Practicing Information Systems Auditing job area to support ability to apply organizational auditing practices and technique. Testing Specialist versed in functional, compatibility, user acceptance/speciality testing. Hardworking/focused on meeting deadlines and exceeding expectations.

  • Self-motivated and Strategic thinking.
  • SAFe Practitioner
  • Software Development lifecycle expert
  • Network Plus Certified,
  • Compute Hardware Network maintenance
  • Excellent communication skills
  • Object Oriented Programming
  • Full-Stack Web Development
  • Windows Server 2012 R2
  • Access and Information Protection
  • Java, HTML, JavaScript,
  • Security expert
  • Troubleshooting and debugging
  • Security plus Certification
  • Software testing lifecycle expert.
  • Quality Assurance QA tools,
  • Business Analyst
  • Certified Information Systems Auditor
  • API design knowledge, Planning
  • Implementing Configuring and Securing Web Access and Creating Policies in Citrix XenApp 6.5
  • AWS Solution Architect Associate, Agile, HTML and XML
Work History
Sr. IT Qlty Analyst, 08/2018 to Current
OptmServe Technology Services Inc. Columbia, MD
  • Designed, developed and tested embedded software applications for use in the Health Care, Insurance, Compliance industry.
  • Oversaw test planning, workload balancing and assignment delegation.
  • Communicated between product owners and developers to clarify features.
  • Created test cases and automation scripts.
  • Performed regression, exploratory and negative tests.
  • Train junior members of IT team regarding network security and troubleshooting of data circuits.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Coordinated with systems partners to finalize designs and confirm requirements.
Information Security Assurance Support, 08/2018 to Current
Quality Software Services Inc. 8270 Greensboro Drive, Suite 600, McLean, VA 22102

Health IT plus Control Assessment System Administrator (Corporate) April 15, 2010 - April 11, 2012

  • Developed the following Policy and Procedure documents Facility Management Plan
  • Facility Inspection Checklist
  • Data Center Inspection Checklist
  • VOIP Technical Review and Risk Analysis
  • VOIP Audit/Assurance Program
  • Review and support for Software and Hardware Implementation Plans
  • System Log Review Policy and Procedure
  • Access Card Logs Review Procedure
  • Home Office Technology Security Policy
  • Home Office Policy Tools.
  • Incident Response Plan
  • Assisted IT staff in Implementation of facility management software OfficeSpace, developed Risk assessment profile and conducted.
  • Implemented Access Card Log Review Procedure and follow up with Facility group is performing these reviews and ensure that they follow the NIST standards.

Application Tester Health IT Plus June 28, 2013 - 2014

• Recorded defects and coordinated issue resolution with development team and functional leads.

• Tested HIPAA Compliance Suite and Optum Compliance Suite several modules applications and logical access controls systems.

• Identified and helped resolve non-conforming product issues.

• Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

• User Acceptance Test for OCS/HIPAA - Assessor, Implementor, Vendor Assessment, Assisted Assessment, Self-Assessment, Onsite Assessment, HIPAA Repository, International Disease Code(ICD-9, ICD-10), Compliance Program Effectiveness (CPE) and Monitor Modules.

• Interfaced with business analysts, developers and technical support to determine the best requirement specifications.

• Provided base level IT support to non-technical personnel within the business.

• Hands on experience on SpiraTeam, SharePoint 2010

Health IT Plus Control Assessment

• Assisted Compliance Analyst in Tier 2 and Tier 3 control assessment in compliance with NIST, FISMA standards in gathering evidence and artifacts and updated to Practice Director

• Participated in HIPAA plus quarterly control assessment during 2012 – 2013

• Participated in Optum Compliance Suite quarterly control assessment during 2013 -2014.

System Administrator (Corporate) April, 2010 - April 2012

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

• Ordered necessary supplies and parts to repair malfunctioning hardware.

• Resolved virus and malware issues with a 100% success rate.

• Setup equipment and installed software and operating systems on company computers.

• Set up and configured hardware and software on company equipment.

• Maintained accurate hardware and software inventories.

• Liaised with vendors to order and maintain inventory of hardware and software.

Corporate Facility Management (Performed along with System Administrator)

• Planned and executed all aspects of office headquarter move.

• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged projects employees.

• Checked, tested and replaced faulty components, bulbs, tube lights and water filters.

• Served as first responder for all facility and facility management issues.

• Assembled and Installed workstations LAN, rack mounting patch panels and RJ-45 I/O's.

Corporate Office Administration April 11, 2012 - June 28, 2013

• Maintained a clean reception area, including lounge and associated area.

• Directed guests and routed deliveries and couriers services.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Managed office supplies, vendors, organization and upkeep.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Helped distribute employee notices and mail around the office.

• Organized all new hire, security and temporary paperwork.

• Screened all visitors and directed them to the correct employee or office.

• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

• Coordinated board and committee meetings, including schedules and information preparation and distribution.

• Created detailed expense reports and requests for capital expenditures.

IT Quality Analyst, 11/2017 to 07/2018
OptumServe United Health Group Incorporated. McLean, VA

The job responsibilities are similar to the previous employer Quality Software Services Inc. and support to its divisions and subdivisions. because OptumServe is one of the many companies of UnitedHealth Group Incorporated QSSI merged with it.

Testing Specialist (Security), 04/2010 to 04/2017
Quality Software Services Inc. Mclean, VA
  • Provided continued maintenance and development of bug fixes and patch sets for existing web services.
  • Implement, test and operate advanced software/web service security techniques such as Ready API - SoapUI NG, Burp or in compliance with technical reference architecture.
  • Perform on-going security testing and code review to improve Web Service security Troubleshoot and debug issues that arise.
  • Perform Layer 7 Gateway Policy Manager monitoring and reporting
  • Provide engineering designs for new software/Web Service solutions to help mitigate security vulnerabilities.
  • Contribute to all levels of the architecture Maintain technical documentation.
  • Consult team members on secure coding practices Develop a familiarity with new tools and best practices
Systems Administrator, 03/2009 to 03/2010
Sai Compu Tech Bangalore, Karnatak, India
  • Configured and installed routers, switches and wireless controllers.
  • Analysed software, hardware and network systems for various transmission systems for the Govt.
  • Projects Maintained company servers, computers, printers, cables and other equipment for BESCOM a Govt.
  • Electricity Board Worked with outside vendors and teams to develop voice and data wiring infrastructure.
  • Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Chief Operating Engineer, 12/2008 to 02/2009
Adept Technologies Bangalore, Karnatak, India
  • Organized billing, invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Developed organizational change management strategies. Set up, tested and configured networks, desktops, laptops and printers.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Created employee training materials and procedures to teach in-house workers proper software and hardware Protocols.
  • Trained students the computer hardware and networking skills.
  • Web development, host, manage and maintain client sites.
Network Administrator, 05/2008 to 11/2008
Isys Technologies Bangalore, Karnataka, India
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Coordinated hardware and software repair processes with outside vendors.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Diagnosed, installed, configured, and repaired computer systems and software.
  • Installed and configured Linksys Wi-Fi more than 500 Access Points
  • Designed architectural diagram for LAN Cabling and completed laying, connect ends to the nodes and up to 12 U hub rack and Patch Panels.
  • Install and configure routers, switches and network peripherals
Graphic Designer And Data Entry & Conversion Operator, 03/2005 to 04/2008
MS Grafix Bangalore, Karnataka, India
  • Developed templates for e-newsletters, presentations, and reports. Designed unique print materials, including advertisements, brochures, and logo designs.
  • Created concept mock-ups for web and mobile applications. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics.
  • Data Entry for publishers and Large Data conversion using proper tool such as Abbey Fine Reader
  • Data Entry using English, Hindi, Tamil and Kannada for Novels, Spiritual Books, Technical, Medical related publications.
  • Designing and print screens for Logo with creative using tool such as CorelDraw v.12 and Photoshop.
  • Online data conversion for a Medical Educational data and create HTML webpage.
  • In addition, supporting Network, Computer Hardware and Software installation and troubleshoot.
Management, 02/1991 to 12/2001
SM Electronics Bangalore, Karnataka, India
  • Service and Repair of all electronic Audio & Video equipment.
  • Sales and service of new brand electronic equipment such as Tele Vision, Radio, Videocassette Recorder(VCR), Videocassette Player(VCP) DVD, Video Compact Disk(VCD), Switch Mode Power Supply
  • Assemble new Audio/Video and Desktop Computers.
  • Sales and purchase of Electronic devices and components.
  • Home delivery of Equipment and provide home service.
  • Provide training for employees with Basic Electronics, Audio and Video Technology
  • Part time teaching of Science, Maths and regional languages and English to the students of Primary, Middle and High School students
Bachelor of Business Management (BBM): Managerial Practices, Business law and Stastical Practices, 2007
Kuvempu University - Shimogga, Karnataka, India

Financial Accounts, Economics for Managers. Business Organisation and Office Management, Principles of Management and Organizational Behaviour Environmental Science., Law and Practice of Banking and Insurance, Management Information System and Computer Applications, Business Law and Secretarial Practice, Taxation, Small Business Management and International Business, Marketing Management and Service Management Indian Constitutions., Managerial Statistics, Mathematics for Managers, Human Resource Management and Entrepreneural Development, Cost and Management Accounting, Principles and Practice of Auditing, Tourism and Transport Management, Financial Management and Indian Capital Market, Outstanding Achievement Award

  • QA Analyst
  • Business Analyst
  • Information Security & Compliance
  • Performance Management
  • Project Management ITIL3/PMO
  • Software Developemnt & Testing
  • Technical Training and support

Certified SAFe Agilist, Network plus & Security plus, Quality Assurance & Business Analyst, Certified Information Systems Auditor(CISA In Progress), ISACA Cyber Security Fundamentals Practitioner, Amazon Web Services Solution Architect (In Progress), Programming Foundations: Object-Oriented Design, Java Essential Training, Certified Leading and Communicating as a Manager, XML Essential Training & Java XML Integration, Selenium Automation Testing, Rest Assure Web Services Automation

Technical & Other training

Pre-University Course (Science), Diploma In Software Application (ALPHA), Diploma in Telecommunication (Electronics) Nadigir Engineering Polytechnics Bangalore Karnataka India., Job Oriented Course Audio & Video Technology, A + Course Complete pending certificatio, QualysGuard Vulnerability Management Certification, Attended Webconference with successful gaining knowledge of Cyber Security, Mobile Devise (BYOD, Successful completion of Continue Professional Education(CPE) organized by ISACA, Member of Information Systems Auditors and Control Association (ISACA) since April 2014, Member of Institute of Internal Auditor since March 2014 Active member of NIST Cyber Physical System Working Group (CPS-WG), UDemy Certified SoapUI Testing Specialist