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Executive Profile

A highly skilled Senior Technical Project Manager, with over 20 years experience in managing multi-disciplinary teams of varying sizes, delivering complex IT and Business projects with a focus on Store Systems/POS Projects. Extensive background in management of software development and upgrades. Expert at building and maintaining strong relationships with team members and stakeholders. Excels in management roles that demand rigor and a high level of drive and dedication with a proven track record of successful delivery in global organizations.

Professional Experience
Sr. Technical Project Manager
August 2018 to February 2019 The Brixton Group, Inc. － Charlotte, NC
As a Senior Technical Project Manager with the Enterprise Project Management Office at Subway World Headquarters directed multiple critical initiatives including the migration of a Teradata Data Warehouse to Amazon Web Services and managed a major business and technical initiative to re-architect the collection, formatting and importing of data from multiple outside providers into the corporate Data Warehouse.
Sr. Technical Project Manager
May 2008 to August 2015 Comfybath.com － North Haven, CT

As a consultant, managed key project initiatives including the development of detail work plans, setting deadlines, assigning responsibilities, monitoring/summarizing project progress, and creating detailed business requirements that define the business process, requirements and expectations of the of the organization. Monitor developed work plans and enforce accountability by key stakeholders. Prepare strategic analysis of potential business and/or operational opportunities. Successfully implemented the NetSuite business applications.
Information Technology Consultant
October 1998 to March 1999 Self-employed － Sarasota, FL
As a Consultant, implemented Retail Store Systems software and hardware and led roll-out to multiple store locations; defined requirements, directed project plans, selected software and hardware vendors and developed training. 
Technical Director
May 1996 to July 1998 Pacific Bell － San Ramon, CA
Managed the System Test Group and over 50 associates including planners, architects, technical support and team leads at Pacific Bell.
Director of Store Systems?Product /
July 1990 to April 1997 Casual Corner Group － Enfield, CT

Managed a multi-year project to implement a new Store System, Polling Hardware/Software Implementation and a state of the art Support Center for a large retail organization of over 2300 stores. Directed a team of 50+ software developers, trainers, and implementation specialist working with IBM to successfully bring store locations live. Ensured seamless transition with no business downtime or performance impact.

  • Proactively identified and solved complex problems impacting operations management and business direction
  • Successfully led key projects which resulted in [positive outcome]
  • Created communication strategies to meet client objectives
  • Provided onsite training
  • Planned and executed [project]
  • Oversaw various [Type] projects from conceptualization to completion
Store Systems and IT Manager
October 1981 to May 1989 Ann, Inc. － New Haven, CT
Directed the implementation of a data center, a new Point-Of-Sale (POS) hardware platform including software enhancements and upgraded the communications network which saved the company over $500K annually.
Managed the Computer Operations group, Help Desk and Data Entry function.
Volunteer Work
Patient Advocate - 2012- 2018
Newtown Newcomers and Neighbors Club - VP of Membership, 2004-2010
Sandy Hook Elementary School - Chair of Fundraising Event, 2004-2010
Classroom Volunteer, Sandy Hook Elementary School, 2004-2008
Education
Accounting Southern Connecticut State University － Hamden, CT
Highlights
  • Resource planning
  • Risk analysis
  • Requirements gathering
  • Scope development
  • Budget administration
  • Scrum methodology
  • Resource Management
  • Enterprise Resource Planning (ERP) Software
  • Customer interaction
  • Program support
  • Team management
  • Teamwork and collaboration
  • Program leadership
  • Agile project management
  • Project planning
  • Vendor contracts and relationships
  • Conflict resolution
  • Project leadership
  • Team oversight
  • Program implementation
  • Training materials
  • Staff training
This resume is created in 7 minutes.
Professional Summary

Experienced in Department of Defense (DOD), Federal, State, and local government, executive administration, data management, KEAMS procurement and technical editing spanning over thirty five years. Seeking a challenging position that will take advantage of this diverse expertise. Self assured and possess excellent leadership and communication skills. Results-oriented, Self-directed, Resourceful, Dedicated team player and Strong interpersonal skills.

Active Security Clearance

​

Skills
Extensive knowledge of KEAMS

Microsoft Office 

SharePoint

E-Scheduler

DTS Travel

​
Work History
Executive Administrative Assistant 10/2016 to Current
Ignite/Missile Defense Agency – Huntsville, AL

Executive Administrative Assistant to the Program Director of the Sensors Radar Development.

Ensure calendars are accurate and Read a Heads are provided to the COLONEL and his Deputy Program Director.

Ensure meetings are in order as are dial-in.  Ensure meeting room locations are in order according to reservations by e-scheduler.

Classified safe custodian that ensures all documents are in place with dates and times of placement. Ensures safe is accurately annotated and closed at the end or the day.

​
Mission Support Coordinator 12/2003 to 02/2016
Kwajalein Range Services – Kwajalein Range Services, RMI

Executive Administrative Assistant to the Mission Operations Deputy Program Manager (DPM), Continental United States (CONUS) Test Operations and Kieran Reentry Measurements System (KREMS) Radars.

Mission Operations Data Coordinator, which includes coordinating the acquisition and distribution of Ronald Reagan Ballistic Missile Defense Test Site (RTS) pre and post mission data and related documentation. Tasks involves knowledge of customer requirements and a detailed knowledge of Range capabilities.Responsible for developing a Data Plan Annex and a Contract Data Requirement List (CDRL) document for each mission. All mission support is accomplished in accordance with mission specific Universal Documentation System (UDS), Operation Requirements Document (OR), Program Requirements Document (PRD), Operational Directives (OD), Security Classification Guides, Department of Defense documentation, and various Range CDRLs.

Served as a parts procurement specialist. 

Worked with software compliance and administration of policies that revolved around the software compliance program. 

Assured accurate records are kept with contract renewal policies.

Communicated with qualified personnel to ensure the correct software and hardware were purchased.

Maintained the renewal of software and hardware maintenance contracts. 

Responsible for the upkeep of multiple software and hardware licenses.
Technical Editor 03/2003 to 12/2003
Kwajalein Range Services – Kwajalein, RMI

Develop and edit technical manuals for RTS.

Includes interfacing with the engineering departments and interpreting/incorporating changes to ensure manuals are consistent with current hardware configuration.

Function as backup CDRL Coordinator.

Perform as backup Engineering Technical Librarian to ensure that books, periodicals, technical papers, and manuals are properly cataloged, the library database is kept current, and a record of library customers is maintained.

​
Technical Editor 08/2001 to 02/2003
Raytheon Systems Engineering – Kwajalein Range Services

Develop and edit technical manuals for RTS.

Includes interfacing with the engineering community.
Education
High School Diploma Alamogordo Senior - Alamogordo, NM
This resume is created in 7 minutes.
Professional Summary

Enthusiastic results-oriented leader seeking a position at a fast paced organization. Highly dedicated and driven, with a primary focus in excelling a companies success.

Skills
  • Agile SCRUM Fundamental Certified
  • Expert in Word, Excel, and PowerPoint
  • Expert in Stata, SPSS, and Stat Crunch
  • Expert in Advantage Suite
  • Proficient in Cognos
  • Conversational in Chinese
  • Excellent interpersonal skills
  • Project Management experience
  • Business Analyst experience
  • Contractual writing experience
  • Strong presentational skills
  • Experienced leader
Work History
Analytic Consultant & Business Analyst, 06/2017 to Current
 IBM Watson Health – Denver, CO
  • Facilitated coordination between multiple high powered organizations.
  • Managed the reconciliation of source data for one of the largest Medicaid and Medicare data warehouses in the nation.
  • Implemented operational improvements based on tracking and analysis.
  • Developed models efficiency models to ensure project schedules were met.
  • Logged over 2,000 hours of project management.
Analyst, 01/2012 to 01/2014
 Ionit Technologies – Northbrook, IL
  • Analyzed demographics for Walgreen's Corporation to help improve marketing strategies and facial recognition software.
  • Managed testing cycles, including test plan creation, development of scripts, and co-ordination of user acceptance testing.
  • Installed security systems for various businesses.
Staff and Caddie, 06/2009 to 11/2016
 Bob O'Link Golf Club – Highland Park, IL
  • Mastered the skill set necessary to work for highest tier members.
  • Recipient of the Bob O'Link Caddie Scholarship based on GPA and work ethic.
Sales Associate/Cashier, 01/2010
Total Hockey Pro Shop – Northbrook, IL
  • Coordinated sales and distribution channels between corporate and customers.
  • Recommended operational improvements based on tracking and analysis.

Shipping Logistics and Technical Support Internship, 01/2016 to 01/2016
 Kyosay Global – Carol Stream, IL
  • Coordinated overseas and domestic transportation of over $60,000 worth of reACT training systems.
  • Learned technical components of reACT to fix multiple machines in service.
Education
Bachelor of Arts: Economics, May 2016
 University of Miami of Ohio - Oxford, OH
  • 3.25GPA
  • Minor in Chinese
  • Studied at,天津外国语大学,Tianjin Foreign Studies University
  • Concentration in Global Health Studies
  • Recipient of Red Hawk Excellence Scholarship
Philanthropy

Group Leader and Organizer, 01/2010 to 09/2012

Service Trip- Sassier, Haiti

  • Organized and conducted 5k run, raising $14,000 to purchase a water filtration system for over 20,000 Haitian earthquake survivors.
  • Aided in multiple fundraiser's to support education in Haiti's West Province.

Organizer and Volunteer, 04/2009 to 01/2010

NPH Orphanage- Miacatlán, Mexico

  • Organized and lead a service trip to Miacatlán, Mexico to support a 600orphan orphanage.
  • Spearheaded fundraiser's to financial support service trip efforts; managed a public relations campaign to raise awareness, support in my local community.
Accomplishments/ Achievements


  • Backpacked Australia and New Zealand 
  • Phi Kappa Psi Fraternity, Miami of Ohio 01/2012 to 03/2015
  • Rugby 7's Midwest Champion, Midwest 07/2012
  • College Rugby Player, Miami of Ohio 08/2012 to 10/2014
  • All-State Hockey Player, IL 02/2012
This resume is created in 7 minutes.
Executive Summary

Executive Program Manger

Accomplished Sr project management professional with a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth domestically and internationally. Extensive expertise in leading and delivering cross-functional transformational business solutions to Fortune 100 financial corporations. Demonstrated knowledge of Project Life Cycle Methodologies with experience in developing and implementing leading edge strategies for large-scale Enterprise initiatives. Proven ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners.

Customer-oriented Executive Program Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Ambitious Sr manager with solid history of success in IT operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 25 years of related experience and pursuing new professional challenges with room for advancement.

Core Qualifications
  • Program Implementation
  • Budget Administration
  • Agile Practices
  • Team Leadership
  • Matrix Management
  • Complex problem solving
  • Analytical Skills
  • Supply Chain Management
Professional Experience
Sr Manager, Hybrid Cloud
January 2014 to Current IBM Corporation － Southbury, CT
  • Manage team of 60 IT professionals to deliver complete set of Cloud Infrastructure Services.
  • Develop Cost Model to allocate internal customer service charges
  • Managed 30M of IT spend
Cloud Platform - Program Executive/Manager
January 2013 to December 2014 IBM － Somers, NY
  • Manage team of 20 IT professions to deliver initial internal Cloud Hosting offering
  • Reduced migration and application deployment cycle time by 60%
  • Developed Agile management structure and metrics to accelerate program deliverables by 30%
  • Surpassed cost saving targets by 20% in first year
Operations Executive - Blue Harmony Project
May 2008 to January 2013 IBM － Southbury, CT
  • Developed management system that led to successful international project implementations
  • Drafted action plans , led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project plan schedules
  • Managed 100M budget to achieve company budget objectives
  • Monitored team progress and enforced deadlines
  • Developed slides and other forms of media to present project progress to the executive team
Program Manager - SAP Ledger
April 2006 to May 2008 IBM － Southbury, CT
  • Established a cross organization team of over 100 professionals assigned to roll out World Wide implementation of SAP ledger
  • Planned, organized, directed IT operations to ensure optimal return on investment
  • Managed Audited 25 work plans and offered recommendations for improvements
  • Served as the single point of contact for project scheduling changes
Business Transformation Portfolio Mgr
October 2004 to March 2006 IBM － Somers, NY
  • Drove overall IT cost structure reduction of 25%
  • Developed new analytic process to allow senior management to understand the impact of each project.
  • Established cross organization governance model
  • Partnered with Manufacturing and IT Organization to develop an integrated change management process
Education
Bachelor of Arts : Business Economics Mount St Mary College － Newburgh, NY, US
Accomplishments

Leadership

  • Served as key contributing member to Leadership team.
  • Implemented common program management systems resulting in operational efficiencies
  • Launched several budget planning initiatives to drive 10% annual reductions
  • Mentored and developed several top talent staff members

Certifications

  • PMI
  • PMI -ACP Certified
Affiliations

PMI Hudson Valley Charter

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