• Mapped current processes and offer recommendations for improvement by assessing the impact of current business processes on users and stakeholders
• Trained staff during demonstrations, virtual meetings, conferences and workshops for ongoing technical training and personal development classes for staff members
• Collaborated closely with upper management to drive strategy through development and implementation of new systems
• Used consultative techniques to understand customer needs and make strategic referrals to business partners
• Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes
• Worked with recruiting teams and human resources representatives to accomplish University hiring objectives by identifying 32 candidates yearly for the incoming entry level/intern class and attending campus activies at universities such as Villanova, Syracuse, Columbia, and Baruch College
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments

• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Worked with upper management to complete complex projects on tight budgets within specific timelines.
• Processed payments and documented account changes for financial accuracy and transparency.
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Obtained TS/SCI Clearance