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Accomplished, results-oriented professional with extensive experience ensuring regulatory compliance adherence through analysis, departmental documentation audits, and fraud investigations. With over 20 years' experience working in banking, and six years directly with AML/Terrorist Financing, I take pride in limiting employer/client exposure from both monetary and reputational risk, through expert analysis and audits. I have an established record of excellence in ensuring compliance traversing Banking, USA Patriot Act, BSA, OFAC, and AML, working directly with OCC compliance teams, and DOJ monitors. I possess excellent leadership, communication, and problem-solving skills.
 • Certified Anti-Money Laundering Specialist (CAMS)
AML OPS SENIOR ANALYST 02/2017 to Current
Citigroup Fort Mill, SC
• Analyze escalated case investigations from Surveillance Team to determine and confirm suspicious activity conducted within client accounts or involving CITI customers and prepare SARs (Suspicious Activity Report).
• Prepare and draft SAR and Supplemental narratives for a variety of case including LOA Fraud (letter of authorization), subpoena, 314(a), 314(b), checks, wires, and cash withdrawals.
• Demonstrate a high degree of proficiency in multiple product groups: Retail, GTS, Cross Border, CPB/IPB, FIU.
• Conducts research utilizing internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions.
• Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management, etc.
AML Compliance Investigator 02/2014 to 02/2017
Cheops Consulting Houston, TX
• Reviewed difficult investigations of suspected or alleged violations of the firm's Code of Business Conduct, company policies, or federal laws and/or state regulations concerning criminal and/or civil investigations, fraud and proprietary properties to determine if customer accounts warrant escalation for potential SAR filing.
• Monitored transactions completed in bordering locations for questionable activity and/or red flags.
• Conducted Quality Assurance and assisted in local investigative due diligence and OFAC searches surrounding entities and principals involved in complex transactions; monitored and reviewed   these transactions in order to identify suspicious activity, escalated issues in a timely manner, and where necessary proposed and assisted in drafting SARs
05/2012 to 02/2014
Cognops Denver, CO
• Managed QA analysts and their deliverables of Know-Your-Customer (KYC), CDD, and EDD profiles for high quality standards; and monitored metrics to achieve weekly productivity targets.
• Provided final narratives and research for escalated cases requiring compliance advisement for a conclusive decision of client retention. Monitored daily team activity for the achievement of production goals.
• Maintained consistency and quality of assigned functions according to established policies and procedures.
• Determined requirements of audit reviews on files in the review of Suspicious Activity Reports (SARs) or Suspicious Incident Reports (SIRs) for the purpose of detecting and reporting suspicious activity.
• Investigated relevant information assessed to report unusual client activities which might relate to sanctioned individuals, money laundering or terrorist financing
Enhanced Due Dilligence/KYC Analyst 12/2011 to 05/2012
Metlife Bank Dallas, TX
• Determine whether a SAR should be filed and drafting narrative for each case substantiating the decision/ recommendation Provided centralized EDD production and validation of client information, including annual financials, review of complex ownership structures and ultimate beneficial parties.
• Collaborated with the bank's Compliance Officer to update policies and procedures to comply with BSA/AML requirements and to ensure appropriate controls were in place within the institution.
• Remain apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events.
FIU Investigator 03/2010 to 12/2011
Fannie Mae Dallas, TX
• Utilized broad expertise and unique knowledge of leading and performing assignments related to planning, conducting, and documenting inquiries into allegations or appearance of conduct violating federal laws, regulations, or corporate standards.
• Performed difficult investigations of suspected or alleged violations of the firm's Code of Business Conduct, company policies, or federal laws and/or state regulations concerning criminal and/or civil investigations, fraud and proprietary properties. Capable of applying state and federal securities laws, rules, regulations, and statutes to any portfolio review.
Clark Atlanta University Candidate for Bachelors of science
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12/2016 to Current
Technology Consultant Assumed role of Project Lead ACCENTURE PLC
  • Coordinated with client and data engineer to set up a Hadoop Platform running on Microsoft Azure.
08/2016 to 11/2016
Technology Consultant
  • Call Volume Reduction Analytics Project Leveraged status as SQL SME and data model expert to join project in analytics Coordinated with data engineers and AIP team to get Duquesne Light data into AIP Wrote key SQL queries to segregate customers by various demographics (Customer Analytical Record) for further analysis by data scientists Created basic Tableau visualizations for initial info sessions with client.
01/2016 to 08/2016
Technology Consulting Senior Analyst - Business Intelligence Lead
  • Completed all tasks from requirement gathering to SQL Development to produce client-facing reports on key business metrics Became known as a SQL SME for data analysis Reviewed and corrected junior team members work before client delivery.
04/2015 to 12/2015
Technology Consulting Senior Analyst
  • Business Intelligence Lead, Project Focus Moved to Team Lead of Reporting Team for project close-out Owned responsibility for delivering 161 reports out of Oracle BI Publisher Created tasks and objectives for 6 SQL/ BI Developer resources.
04/2014 to 04/2015
Technology Consulting Senior Analyst - Business Intelligence Team Member
  • Gathered functional requirements from business owners across 7 departments Created functional design documents for 123 reports.
09/2013 to 04/2014
Technology Consulting Analyst
  • Worked as an implementation analyst for an Oracle database system installation Managed a team of four client resources.
May 2013
Master of Science: Mechanical Engineering Sustainable Engineering University of California Berkeley, CA Mechanical Engineering Sustainable Engineering 83 / 4.00
May 2012
Bachelor of Science: Mechanical Engineering, Business Administration Carnegie Mellon University Pittsburgh, PA Mechanical Engineering, Business Administration
analyst, basic, BI, Business Intelligence, client, data analysis, delivery, engineer, Focus, functional, Team Lead, Publisher, Oracle, Oracle database, Developer, Reporting, requirement, SQL, Tableau
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Professional Summary
Information Technology Director with 20 years experience.  Strategic thinker that always works to advance the technology strategy. Excels at driving organizational change.  Motivates teams to deliver results and focus on business benefit. Creates a positive work environment by building good relationships and being easy to do business with.  Excellent cross-functional communicator.  Solid business experience and acumen. Uses persuasive written and communication skills.   Calm, deliberate approach to getting the work done.
  • Enterprise Leadership
  • Budgeting and Finance
  • Strategy Development
  • Contract Negotiation
  • Scaled Agile Framework(SAFe)
  • Team Leadership
  • Change Agent/Disruptor
  • Staff Development
  • Strong Verbal Communication
Work History
Nike Inc, 10/1982 to 07/2017
Nike Inc Beaverton, OR
Engineering Director, 07/2017
Nike Inc Beaverton, OR
  • Responsible for leading Application Support Engineering teams for Nike's Product Creation Systems.
  • Lead a team (3 Directors, 3 Functional Service Managers) + 90 engineers to provide around the clock support for 5000+ users including all Incident, Service Requests, Defects, Knowledge and Change Management.
  • Key Accomplishments: Participating leader driving the adoption of Scaled Agile Framework (SAFe).
  • Adopted Product Model framework and Agile development approach.
  • Developed directional Strategy for SAFe organizational alignment, operational effectiveness and efficiency, employee growth and development.  
  • Partner with Product Management to internalize business needs and drive priorities, balance resourcing constraints, and drive output quality
  • Work in a consultative fashion with other relevant functional leaders to get high-quality products and features through an agile, high velocity, fast-paced software project lifecycle
  •  Accountable for a $20m budget and met all targeted expense milestones.
  • Re-negotiated Delivery and Support External Temporary contract for Product Creation Systems.  $17m.  13% Savings.
  • Implemented an Incident Management software tool that allows for easy tracking and managing of Service Level Metrics that allows for continued improvement and efficiencies in how the team provides support.
Senior Engineering Manager, 01/2009 to 01/2013
Nike Inc
  • Responsible for Delivering Strategic Value for the Design function in Nike's Product Creation Process.
  • Key accomplishments: Drives Strategic Planning, Project execution and Support for the Design organization.
  • Recruited and manage a team of 25 professionals that target and track against $14 Million Dollars in critical projects supporting Nike's $25 Billion Dollars by 2015.
  • Remain diligent and consistent through relentless improvement and innovation via Lean principles and Agile Methodologies.
  • Senior Leader driving change and Portfolio concept adoption in the Product Creation Solutions Organization.
  • Always manage to Portfolio Budget and achieve all financial targets.
  • Create a trusting and empowered work environment leading to a high performing, results driven team meeting all deliverables.
Senior Manager Solutions Support, 01/2008 to 01/2009
Nike Inc Beaverton, OR
  • Responsible for Product Creation Support for all applications and over 1000 users across the globe.
  • Key accomplishments: Led a seamless transition of Production Support to a 3rd party vendor in a 12 Month period.
  • Delivered new organization alignment that freed up 26 Nike Employee's to work on critical Strategic business initiatives.
  • Negotiated and delivered a 3 year, $13 Million Dollar Contract with vendor.
Senior Engineering Manager, 01/2003 to 01/2008
Nike Inc
  • Responsible for all Product Data Integration for the Enterprise across all Product Creation Systems and Processes to downstream Supply Chain Systems processes and users.
  • Key accomplishments: Managed a complex integration landscape with over 300 integration points to multiple applications across the enterprise.
  • Executed against key strategic projects meeting all deliverables and milestones.
  • Partnered with SAP and secured their Master Data Management application and incorporated into the enterprise.
Supply Chain SAP Order Management Senior Implementation Manager, 01/2000 to 01/2002
Nike Inc
  • Responsible for the delivery of high quality Order Management Solutions supporting Europe Order Management SAP implementation and Global process standardization.
  • Key accomplishments: Managed a high performing, strategic team made up of cross functional leaders from across the business and IT.
  • Achieved all project deliverables, dependencies and timelines for a successful Global SAP implementation.
  • Maintained High profile communication at all levels of the enterprise.
  • Excellent collaboration with Implementation team and Senior Business leaders with regards to process decisions and escalations.
Senior Manager, Nike Inc Beaverton, OR
Supply Chain Consultant, Nike Inc Beaverton, OR
Manager, Regional Allocations, Nike Inc Beaverton, OR
Footwear Manufacturing, Nike Inc Beaverton, OR
  • Team Sales, Distribution, Customer Service & Distressed Footwear Inventory (Greenland, NH.).
Retail Marketing Manager, Nike Inc Beaverton, OR
National Sales Program Manager, Nike Inc Beaverton, OR
Senior Analyst, Nike Inc Beaverton, OR
Assistant Manager-Team Sales, Nike Inc Beaverton, OR
Team Lead-manufacturing, Nike Inc Beaverton, OR
Bachelor of Arts: Civil Engineering Not completed, University of New Hampshire - Durham, NH
High School Diploma: Phillips Exeter Academy - Exeter, NH
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Experienced professional within the Group Health Insurance and Life Insurance fields for over 20 years. Excellent customer service aptitude, highly responsive to internal and external customer needs. Highly effective when it comes to quality and productivity. Adapts easily to change. Operates with integrity and a team player who easily establishes rapport and trust. Strong work ethic and eager to learn. 
  • Microsoft Word
  • Outlook
  • Intermediate Excel
  • SAP
  • Onbase
  • Access
  • Ten Key
  • Cash Management Systems
03/2014 to Current
Sr Processor Life Claims - Individual Markets Great-West Financial Greenwood Village, CO
Setup new claims and process claim payments for beneficiaries (Individuals, Corporations, Estates & Trusts) including completion of database entries, SAP transactions and outgoing letters within the department guidelines. Serves as the primary phone contact for incoming calls from beneficiaries and agents regarding claims. Returns all emails and calls within 24 hours of receipt. Responsible for preparing IRS Form 712. Back up for claim reporting and suspense account reconciliations. Initiate follow-up correspondence on the status of outstanding claim requirements. Escheat claims to Unclaimed Properties, if no response. Back up for incoming mail - sort and index mail as well as index new claims into the Onbase database system. 
12/2012 to 10/2013
Payment Resolution Specialist Millennium Laboratories San Diego, CA Maintained a company database by retrieving, entering and updating financial data. Formatted and generated reports on a specialized accounting software program. 
03/1999 to 04/2012
Financial Senior Analyst Cigna Greenwood Village, CO Managed over 350 small case Group Health and Life Insurance policies. Delivered quality service, met service level targets and promoted customer satisfaction on assigned case load. Maintained a block of standard and non-standard business, which consisted of two business platforms. Managed all aspects of the billing process. Reconciled, audited and adjusted customer statements and account balances. Analyzed exception reporting and arrears activity. Performed balance sheet reconciliations along with analyzing and preparing variance reports for management. Monitored and resolved premium suspense balances. Prepared Morbidity reports. Provided internal and external customer service. Provided resolution and information flow for the Group Offices, Administration and Underwriting. 
09/1997 to 03/1999
Owner/Manager Juice Stop Highlands Ranch, CO Operated and managed two Juice Stop smoothie stores in Highlands Ranch, CO. Hired and released employees. Trained and supervised staff to ensure quick, friendly quality service to our customers. Established rules and procedures with customer relations. Audited inventory. Scheduled staff and maintenance of the equipment. Balanced the daily cash and prepared payroll for staff. 
06/1996 to 09/1997
Account Specialist Great-West Healthcare Greenwood Village, CO Coordinated the administration and installation of sold Group Health and Life Insurance policies and maintained and renewed over 40 large case group policies. Prepared contracts, special agreements, booklets and certificates, which included drafting non-standard benefits on an automated database system. Severed as the technical consultant to the Group Sales Office and internal departments. 
10/1995 to 05/1996
Medical Receptionist Orthopedic Department Kaiser Permanente Denver, CO Intercepted and coordinated member calls. Conducted a variety of duties designed to accommodate the members and providers. Responsible for surgery and appointment scheduling. Provided problem resolution. 
11/1993 to 10/1995
Front Desk Clerk/Medical Receptionist Trauma/Urgent Care Kaiser Permanente Denver, CO Managed the Ancillary service desk and waiting areas. Processed cash transactions. Greeted members and prepared UC/Trauma visit records. Entered visit records for UC/Trauma into the department appointment database. Scheduled follow-up appointments for members. Assisted in the department/facility goals for high customer service satisfaction. Trained new front line staff in the Ancillary service & UC/Trauma departments. 
Level 1 Certification: LOMA Prometric Greenwood Village, CO, United States
Bachelor of Arts: Behavioral Science Metropolitan State University of Denver Denver, CO, USA Minor in Psychology
Completed course: 3 week multi-environment Colorado Outward Bound School Denver, CO, United States