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Professional Summary
Skills
  • Creative problem solver
  • Local/state health laws knowledge
  • Cash flow management
  • Exceptional communication skills
  • Multi-line phone talent
Work History
Sales Representative, 12/2017 to 01/2018
Qualified Solutions Costa RicaSanta Rosa, Heredia
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Collections Specialist, 12/2016 to 08/2017
United Collection BureauHeredia, Heredia
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Reached out to approximately 200 account-holders daily.
Technical Support Representative, 02/2016 to 08/2016
Teleperformance Costa RicaPozos, San José
  • Resolved problems with malfunctioning products.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Technical Support Representative, 01/2015 to 02/2016
Sykes HatilloSan José, San José Province
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved problems with malfunctioning products.
Customer Service Representative, 08/2018 to Current
Smile Direct ClubSan Rafael, Alajuela
  • Provided customers with important details about billing, payment processing and support procedures and requirements. 
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
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Professional Summary

IT Professional with over 15 years experience providing technical solutions through high-quality service and support, seeking to make a career change where my analytical and problem solving skills can be utilized.  Areas of expertise include excellent communication skills and documentation practices, ability to work both independently and collaboratively in a professional manner, and experience as administrator and subject matter expert on various software packages. 

Experience
  • Managing multiple projects simultaneously
  • Network infrastructure
  • Office 365 Admin
  • AS400-IBM iSeries
  • Windows Server 2003 - 2012
  • Windows 7 - 10 and MAC OS
  • Active Directory
  • Data management
  • Server administration
  • Desktop administration
  • Self Motivated
  • Team player
  • Technical support and ticket management
  • Knowledge Base management
  • Staff Development
Work History
It Systems Administrator, 09/2007 to Current
The Certif-A-Gift Co.Arlington Heights, Il
  • Oversaw the daily performance of computer systems
  • Referred major hardware and software problems and defective products to vendors or technicians for service
  • Made recommendations and developed technical design for new application features
  • Trained users in the proper use of hardware or software.
  • Participated in special projects, evaluations, and process improvements
  • Provided after-hours support for applications and project efforts when needed
  • Ensured proper installation of cables, operating systems and software
  • Supported all departments with daily operational functions
Data Security Analyst, 02/2003 to 05/2007
Washington MutualVernon Hills, Il
  • Installation and maintenance of security software
  • Approving or denying requests to network files and applications
  • SME for proprietary software for internal and external users
  • Troubleshooting software updates , documenting discoveries, and providing feedback to developers
Education
BS-INSY: Information Systems and Operations Management University of Texas at Arlington - Arlington, TX
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Professional Summary

Highly effective project manager with a background in marketing.  Adept at using innovation, creativity, and resourcefulness to plan and implement programs and events that reflect brand strategy and reach end goals.

Skills
  • Event planning and implementation
  • Creative thinking
  • Vendor sourcing and management
  • Customer relationship management
  • Highly collaborative
  • Adaptable
Work History
Sr. Project Support Specialist , 07/2016 to Current
Georgia Tech Research Institute Atlanta, Georgia


  • Lead the creation and execution of all GT Institute for Information Security and Privacy (IISP) events including: summits, sponsor visits, lectures, outreach events, conferences, and trade shows.
  • Work with the Institute for Information and Security Leadership to determine program goals and objectives to create a marketing strategy that will be targeted, effective, and drive program participation. 
  • Develop and Manage all aspects of event production from determining the message, to identifying the stakeholders, and creating a perfect environment.
  • Establish an open line of communication with sponsors, customers, contractors, and researchers to ensure strong working relationships and continuous business development opportunities.
  • Work closely with Georgia Tech Communications Department to develop creative briefs, press releases, web presence, and additional marketing materials for special events.
  • Follow Georgia Tech policies and procedures when completing and gathering paperwork such as legal documentation, contracts, vendor forms, statements of work, etc.
Project Support Specialist , 10/2012 to 06/2016
Georgia Tech Research Institute Atlanta, Georgia


  • Managed the day to day logistics of the High Innovative Computing Division including balancing the division budget, overseeing procurement, staff forecasting, and additional division management activities as assigned.
  • Generated monthly reports depicting staffing forecasts and related project finances.
  • Served as the primary liaison between division customers and internal faculty.
  • Prepared project status reports to review with customers and the appropriate research team on a bi-weekly or monthly basis depicting progress made, upcoming plans, and project roadblocks to ensure deliverables were made on time and all problems were anticipated and mitigated.
Education
BBA: Marketing , 2011
Valdosta State University - Valdosta, Georgia

Sorority President, Delta Theta Chapter of Alpha Delta Pi

Accomplishments
  • Spot Award, October 2015 - Execution of the inaugural Center for the Development and Application of Internet of Things Technologies board kickoff.
  • Spot Award, November 2015 - Execution of the 13th Annual Georgia Tech Cyber Security Summit.
  • Spot Award, 2018 Fiscal Year for Outstanding Performance.
  • Spot Award, 2019 Fiscal Year for Outstanding Performance.
Certifications
Certificate for Special Event Management : 2016 Emory Continuing Education - Atlanta, GA.
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Objective

 A highly motivated and outgoing individual looking to use interests and school experience to become an exceptional asset to your organization.

Professional Profile
  • Polite and Professional Demeanor
  • Detail and Time Oriented
  • Customer service
  • Desktop and laptop installations
  • Technical support and assistance
  • Help desk support
Education
Associate of Science: Information Systems Southwest Tennessee Community College - Memphis, TN
  • Member of Men of Southwest Tennessee (M.O.S.T)
Work History
I.T Support Specialist , 11/2018 to Current
Alliance Healthcare ServicesMemphis, TN
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Removed and replaced malfunctioning computer parts to correct hardware problems.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
Certifications
  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Security+
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Professional Summary

Highly technical and self-motivated professional with strong leadership and relationship-building skills proven in Test Engineering, Test management and developing complex engineering solutions  in industrial and automotive electronics sectors.

Accomplishments
  • Test Engineering Manager with 4 years experience leading team of 12 engineers, along with 20 years' experience in Analog and Mixed Signal Test Development including extensive experience in developing test hardware and software solutions on Automated Test Equipment (ATE).
  • Led team to reduce cost and cycle-time for multiple product families, including Automotive developments.
  • Driving decisions for choosing Test Platforms, based on overall cost and ATE ability to test products to specifications.
  • Introduced ETS88 and ETS800 to Motor Drives test engineering team in order to reduce test cost, test time and increase throughput for efficient production test.
  • Led adoption of  ETS800 ATE platform to Motor Drive business unit in order to deliver lowest cost for Test on high pin-count, high voltage Analog products.
  • Led development team on first 32 site Final Test solution in Analog Motor Drives to reduce test cost by 50%, while incorporating hardware design to enable offload of existing products for capacity-challenged test platforms.
  • Rigorous planning and tracking of variable spend to keep team in budget for all developments.
  • Worked directly with Packaging, Manufacturing and Test Technology organizations to drive needs for Motor Drive developments including new Package development and automotive Grade 0 qualification support.
  • Worked closely with cross-functional teams to implement best practices into engineering team and New Product Development process.
  • Successful execution of Silicon and Package Qualification to achieve early RTM (Release to Market).
  • Worked closely with design engineers to implement DFT techniques when utilizing low cost test platforms.
  • Worked with Wafer Fab to address process variations and yield issues at test.
  • Investigation of Yield issues and developing solutions to impact Yield improvement.
  • Performed Data Analysis to understand, correct issues at A/T sites and continually work closely with A/T site to monitor yields and improve throughout.
  • Worked aggressively with vendors to ensure on time delivery of all hardware.
  • Determined root cause of test related problems and implement plans to address and prevent in future. 
  • Developed test solutions at Final Test and Wafer Probe for multiple Analog products.
  • Developed Burn In and Biased HAST Solutions for Silicon Qualification.
  • Provided training to junior engineers on Mixed Signal Test.
Skills
  • Team leadership
  • Extremely organized
  • Interpersonal and written communication
  • Strong verbal communication
  • Strong Analytical skills - data analysis, efficient problem solving, communication.
  • Risk management processes and analysis
  • Analog/Mixed Signal Test Development Experience
  • Product Testing
  • Production Test Experience
  • Process implementation
  • Budgeting and finance for New Product Development
  • Experience with test development on ETS364, J750EX, iFlex, ETS88, ETS800 ATE platforms
  • Development of Test Hardware for mixed signal testing on various ATE's
  • Functional Safety Automotive Test Development
  • AEC-Q100 Automotive Test Development
  • High Voltage Test Development
  • Statistical Data Analysis
  • PCB Design
  • Hardware evaluation
  • Debugging proficiency
  • Cost Modelling
Work History
Test Engineering Manager, 02/2015 to Current
Texas Instruments Dallas, TX
  • Currently leading Test & Validation team in BLDC Product Line
  • Previously led Product & Test Engineering Team in Analog Motor Drives Product Line
Analog Mixed Signal Product/Test Development Engineer, 09/2001 to 02/2015
Texas Instruments Inc Dallas, USA, Texas
Product/Test Development Engineer, 01/2000 to 01/2001
Xilinx Ireland Dublin, Ireland
Analog Mixed Signal Test Development Engineer, 02/1998 to 02/2000
Analog Devices Inc Limerick, Ireland
Education
Bachelor of Science: Experimental Physics National University Of Ireland - Galway
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Accomplishments
  • Proficient in Microsoft Office® Products including MS ACCESS® , SQL®, ProClarity®, Pyramid Analytics.
  • Electronic Medical Records Software including CPRS, VISTA
  • Knowledgeable VA Handbook 5005.
  • Knowledgeable of OPM Guide to processing personnel actions manual.
  • Clinical & Patient Safety Project Management Experience.
  • Basic Staffing and Recruitment for Title 5 and Title 38 course, USDA.
Professional Summary
Skills
Work History
Data Analyst, 03/2013 to 05/2016
Department of Veterans Affairs Loma Linda, CA
  • Designed and conduct data-driven studies to provide recommendations for improved effectiveness, efficiency and quality improvement in conjunction with Performance Improvement activities.
  • Analyzed programs, performance measures and policies to recommend local and network policies, procedures and organizational structures for implementation.
  • Monitored facility/network/national performance measurement status and present the data in a graphic fashion to facilitate facility and network senior management decision-making.
  • Interacted with state-of-the-art DSS technologies for development of possible cost effective alternatives to methods presently employed in the delivery of patient care which enhanced the Medical Center's ability to provide optimal patient care and thus serving as a model for an optimal Network system of patient care.
  • Disseminated customer satisfaction data with the customer service coordinator in order to facilitate the physician re-credentialing process.
  • PERFORMANCE MEASUREMENTS ADVANCED CLINICAL ACCESS (ACA).
  • Created monthly ACA charts for the performance measure clinics tracking Days Until Third Next Available Appointment, Percent of New Patients Seen in Less Than 30 Days and Missed Opportunity Trend.
  • These charts were distributed to all performance measure clinics in the facility also these charts were presented at the VISN22 System Redesign Committee on a monthly basis by the Chief of Staff.
  • PHYSICIAN PATIENT PANEL UNIQUES.
  • Maintained the dashboard for Physician unique patient panel levels for Internal Medicine.
  • This monthly dashboard was created for Primary Care.
  • The Section Chief used this dashboard to monitor the physician's utilization of panel size.
  • Also a way for primary care to keep track of unique patients seen by each Primary Care provider and the overall patients seen in Primary Care.

PHYSICIAN CLINICAL REMINDERS, 03/2013 to Current
  • Managed an incentive program database, Clinical Reminders which is a performance measurement tool used by the Chief of Staff as an incentive for physician's performance.
  • It tracks physician specific clinical reminder panel completion percentages.
  • Each physician knows at any moment what percent of his patient panel has met the different clinical reminder targets.
  • FINANCIAL MANAGEMENT PROFILE (FMP).
  • Provided the Chief of Staff's Office with updated Financial Management Profile impact report, a cost per unique patient report that serves as a decision making tool on clinical expenditures.
  • PRIMARY CARE MANAGEMENT MODULE (PCMM) DATA SUMMARY.
  • Updated the PCMM Data Summary which is a 21 graph presentation presented at VISN 22; this summary outlines the Adjusted Capacity and Missed Opportunity levels for our facility.
  • Analyzed and interpreted data for the creation of weekly performance measurement graphs, presentations and displays to measure committee's improvement.
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  • Provided internal data resource support for clinical staff assisting in the identification of patterns and trends to develop and implement strategies for system process flow improvement.
  • Participated in the establishment of incentive programs for use of Discharge Depot at wards throughout the hospital to improve cost-effective use of resources.
  • Trained multidisciplinary clinical groups and senior staff on application of Queuing Theory in the performance improvement of the inpatient wards, emergency department, ICU, and surgery department.
program Manager Supervisor, 09/2013 to Current
Flu Vaccination Management Committee
  • Okay to contact this Supervisor: Yes.
Program Analyst, 08/2008 to 03/2013
Department of Veterans Affairs Los Angeles, CA
  • Responsible for overseeing the development of the Annual Progress Report.
  • In charge of reporting budget and staffing changes for the Veterans Industries and Veterans Garden Compensated Work Therapy clinics (CWT).
  • Investigated compensation issues of veterans working in the Veterans Industries and Veterans Gardens Compensated Work Therapy programs.
Human Resources Assistant, 05/2003 to 08/2008
Department of Veterans Affairs Los Angeles, CA
  • Provided consultation to HR management on the procedures and outcomes of the daily operations of Processing and Records.
  • Responsible for developing, managing and maintaining New Employee Orientation.
  • Utilized various staffing software programs such as WebHR, Electronic Personnel Files and PAID.
  • Served as the principal Lead Human Resources Assistant for the Benefits, Processing and Records section.
  • Provided counseling and instruction for approximately 2500 employees from the assigned service sections within the medical center.
  • Managed the quality control of all records and the daily workflow or new hires.
  • Knowledgeable of OPM Guide to processing personnel actions manual.

Signal Support Systems Specialist, 01/1999 to 01/2003
United States Army Yongsan Army Garrison Seoul, South Korea
  • Hours per week: 40 Supervised a squad of 6 soldiers in the Information Technology section of the 8th United States Army Public Affairs Office.
  • Trained the 8th Army PAO staff on Microsoft office applications, secure telecommunication software and hardware.
  • Provided help desk support for over 50 users to solve a wide variety of software and hardware requests.
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  • Provided customer and network admin services to the 8th U.S.
  • Army PAO, such as passwords, electronic mail accounts, security and troubleshooting.
Education
06/1997
Ulysses S Grant High School - Sherman Oaks, CA
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Professional Summary
Exceptionally capable Signal Support Specialist, transitioning from military into the civilian workforce; specifically pursuing Electronic Engineering /IT careers. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team.
Skills
  •  Leadership Skills
  • Trouble Shooting
  • Spectrum analyzing
  • TDMA / FDMA Knowledge
  • Contract management
  • Training and development
  • Secret Security Clearance
  • SATCOM Operator
  • SNAP (SIPR NIPR Access Point) Systems Operator
  • Harris/ Thales Systems Operator
  • Remedy Ticket System
  • Blue Force Tracking/JCR
  • Singars Operator
  • GRRIPS (Global Rapid Response Operator)
Work History
Signal Support Systems Specialist, 09/2014 to Current
US Army Colorado Springs, CO
  •  Forward Support Signal NCO.
  • Radio Re-transmission operator.
  • Ensured proper release and maintenance of all systems.
  • Collected data around every transaction and turned it into tools that helped users.
  • Provided after-hours support for applications and project efforts when needed.
  • Ensured proper installation of cables, operating systems and software.
  • Provided base level IT support to non-technical personnel within the business.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided on-call support for critical issues.
  • Directed logistical training procedures in accordance with military regulations.
  • Deployed to Afghanistan for 9 months and successfully trained assisted and advised radio operations and satellite communications.
Education
High School Diploma: 2013
Miramar High School - Miramar, FL
Certification- AIT: US Army Department-Base Operator - Ft. Gordon, GA
  • Coursework in Information Technology and Computer Applications.
  • Training in Customer Service for Technical Support.
  • Coursework includes Computer Programming.
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Summary
7 Years in the United States Army. I work well in high stress environments and deescalating hostile situations. I stay calm under pressure and Im an all around people person. I also work very well with computers and all electronics. Im a fast learner, capable of making quick and accurate decisions. I love to teach people, and feel I have great leadership qualities.
Skills
  • Certified in Satellite Communications, and FBCB2.
  • Computer/Networking Skills.
  • Certified in basic first aid, and Combat Life Saving. 
  • TCPIP Certified.
   
  • Effective team player.
  • Plexis POS system operations.
  • Dependable and reliable.
Experience
06/2008 to 05/2015
Signal Support and Communications Specialist United States Army National Guard Charleston, WV This job involves performing signal support functions and technical assistance for computer systems, providing technical assistance for local area networks, and doing maintenance on equipment, terminal devices, power generators and vehicles. was responsible for keeping up internet, and computer systems for my Unit, also operate and repair all radio equipment. 
08/2015 to 10/2016
Server/Bartender Sleepy Hallow Country Club Hurricane , WV  Ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Professional Training
2009
U.S. Army Basic Training Columbia, SC, United States United States Army Basic Training is the program of physical and mental training required for every new soldier in the United States Army, United States Army Reserve, or Army National Guard. Upon Completion you will be basically qualified in the M-4 assault rifle, grenades, Combat Life Saving, gas and chemical warfare, basic military customs and courtesies, drill and ceremony.
2009
Signal Support and Communications Specialist Advanced Individual Training Augusta , Georiga , United States Job training for a signal support systems specialist requires 10 weeks of Basic Combat Training and 16 weeks of Advanced Individual Training with on-the-job instruction. Part of this time is spent in the classroom and in the field. Some of the skills learned are: Mechanical and electrical principles, Preventive maintenance procedures, Line installation and wiring techniques, Communication security policies and procedures.
2013
Producer Certification: Music Production Dubspot Electronic Music Production School New York, NY, United States Record musical artists, mix and master songs. Certified in Ableton Live Music Production Software. proficient in VST programs, and music mastering programs.
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Professional Summary
Detail-oriented Computer Technician with multiple years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, Blackberries and Remote Support Tools.
Skills
  • People-oriented
  • Basic administrative knowledge
  • Detail-oriented
  • Sales experience
  • Data entry
  • Staff training and development
  • Superior organization ability
  • Goal-oriented
  • Excellent communication skills
  • Strong work ethic
  • Skilled multi-talker
  • Secret Security Clearance
  • Critical thinking
  • Effective team leader
  • Quick learner
  • Active Directory
  • Microsoft MCSA  windows 10
  • File/records Keeper
  • proficient VTC, Teleconference Adobe connect
  • Bilingual in Spanish & English
Education
  • Bachelor of Science - computer science
  • Olympic College
  • bremerton, wa
  • March 3, 2020
Currently attending 
  • Signal Support System Specialist - signal support systems
  • US Army Signal School
  • Agusta, GA
  • 2011
Work History
  • Jr IT specialist
  • spectrum technoloy group
  • silverale, wa
  • April 2017 to September 2017
  • Identified and corrected performance issues.Oversaw the daily performance of computer systems.
  • Ensured proper installation of cables, operating systems and software.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Trained users in the proper use of hardware or software.Escalated unresolved issues to appropriate level.
  • Information Technology Specialist
  • US ARMY
  • WA
  • June 2011 to June 2015
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Installed software and operating systems on all company computers.
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Installed system software.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Created cases and claims for damaged, lost or displaced packages.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Activated accounts for clients interested in new services.
  • Oversaw the daily performance of computer systems.
  • Consistently met deadlines and requirements for all production work orders.
  • Signal Support System Specialist
  • US ARMY
  • WA
  • July 2011 to July 2015
  • Extensive experience installing, repairing, maintaining, and troubleshooting FM, UHF, VHF, RF, and satellite radio systems.
  • Trained multiple Technicians in repair and maintenance procedures.
  • conducted numerous cable runs on large scale buildings and equipment and tested their continuity.
  • maintained 100% operational status on all working equipment.
  • kept record and accountability of all communication equipment assigned to staff and performed scheduled maintenance procedures to maintain operational status.
  • responsible for over $1.5 million in military equipment and tools.
  • Experience in cable work including CAT5, Coax, and Fiber.
  • Phone Sales Promoter
  • Simply Wireless
  • Woodbridge, VA
  • August 2008 to September 2009
  • Emphasized product features based on analysis of customers' needs.
  • Completed company leadership training program.
  • Answered customers' questions regarding products, prices and availability.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Set weekly goals for 4 inside sales representatives.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Contacted other store locations to determine merchandise availability.
  • Supported the sales team in writing proposals and closing contracts.
  • Sales Representative
  • Things Remembered
  • Woodbridge, VA
  • March 2008 to December 2008
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Placed special merchandise orders for customers.
  • Accurately logged all daily shipping and receiving orders.
  • Processed cash and credit payments rapidly and accurately.
  • Game Advisor
  • GameStop
  • Woodbridge, VA
  • June 2007 to December 2007
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Contacted other store locations to determine merchandise availability.
  • Built relationships with customers to increase likelihood of repeat business.
Additional Information
  • Provided 4 years of outstanding Military service and dedication In the US ARMY. Served a Tour of service in 2012 to 2013 to the souther region of Afghanistan During Operation Enduring Freedom (OEF). Awarded both the ARMy Achievement Medal and the Army Commendation medal for excellent performance and maintaining high standards on work performance for Operation enduring freedom. Received the Nato operation medal as well as the Afghanistan campaign medal. Awarded the Good Conduct medal. Served under the 4th Brigade 2nd Infantry Division, headquarters and headquarters company brigade S-6 shop. Served under the 42nd Military Police Brigade, Headquarters and headquarters company brigade S-6 shop.