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Professional Summary
Strategic data industry professional with deep experience and proven track record selling identity verification, fraud scoring and authentication solutions to enterprise and growth accounts across several industries.
  • Identity & Fraud Consulting
  • Enterprise account sales
  • Marketing Strategy
  • Channel Partnerships - Resellers & Integrators
  • Strategic account management
  • Business development
  • Custom Analytic Solutions
  • Product Development
Work History
Senior Identity & Fraud Consultant, 02/2018 to Current
Equifax Inc Atlanta, GA

Responsible for promoting and selling identity and fraud solutions to Fortune 1000 companies across several key verticals (Banking & Lending, Brokerage, Insurance, E-Commerce and Channel Partners). Work with account team within assigned base, taking lead on driving the identity & fraud sales cycle from inception to close. Define orchestration for layered solutions; lead custom analytic problem definition and proposed solutions. Own all pricing and term contract negotiations.

Senior Director of Sales, 12/2016 to 02/2018
Socure New York, NY

Lead Socure's sales expansion into new markets (especially e-commerce). Supported channel partner expansion. Responsible for selling digital verification and fraud scoring to new logos. Ran demos, structured POC tests, presented results and negotiated contracts. Worked closely with Marketing on key messaging and Product Management on concept testing, attribute changes and marketplace feedback.

Enterprise Consultant, 01/2016 to 11/2016
Trulioo Information Services Vancouver, BC

Managed international verification sales expansion especially in e-commerce, financial services and remittance markets. Negotiated contract pricing, term, commitments and data sources. Worked closely with product management and marketing to refine road map and messaging; improving alignment with current and future marketplace needs. Provided thought leadership in global KYC solutions.

Strategic Account Manager, 09/2008 to 01/2016
LexisNexis Alpharetta, GA

Responsible for managing and growing ~18 large strategic accounts. Averaged over 20% annual account revenue growth. Improved customer results across all stages of the customer life-cycle, especially identity & fraud risk management. Experience delivering success across payments, prepaid, e-commerce, money services, collections and health care. Worked closely with Market Planning to ensure alignment with customer needs.

Major Account Executive II, 01/2007 to 09/2008
TransUnion Chicago, IL

Responsible for managing and growing several large strategic accounts. Averaged 22% annual account revenue growth. Improved customer results across all stages of the customer life-cycle. Experience delivering success across financial services and other industries, especially credit card, auto finance, collections, telecom and merchant payment services.

Director - Product Development & Management, 09/1997 to 01/2007
TransUnion Chicago, IL
Responsible for development, management & marketing of marketing services product suite. Developed and implemented Customer Needs Assessment framework, actively involving customers into the product development process. Managed product-marketing strategy, including positioning, pricing and promotion. Worked closely with sales force to increase product knowledge, and frequently assisted with key account sales calls. Led TransUnion's efforts in the Under-banked segment, including marketplace research, customer interviews & industry alliances.
MBA: Marketing Concentration, 2000
DePaul University - Kellstadt Graduate School - Chicago, IL

Master of Science: Economics, 1992
University of Wyoming - Laramie, WY

Bachelor of Science: International Economics, 1990
University of Wyoming - Laramie, WY
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Results-oriented Technician focused on providing high-quality construction services to discerning clients. Able to provide first-rate construction management and field supervision. Highly effective at working with architects, inspectors, designers and subcontractors.

  • Forklift/HiLo Operator 
  • Operation monitoring
  • Information tracking
  • Quality control
  • Effective Multitasking
  • Maintenance and repair
  • Customer interaction
  • Document preparation
  • Equipment maintenance
  • Health and safety regulations
  • Product inspections
  • Raw Materials Processing
  • Issue resolution
  • Deadline Compliance
  • Electric utility and telecommunications experience
GIS Technician 02/2019 to Current Davey Resource Group, Inc Springfield, MA
  • Monitored all parts and devices used on each service call.
  • Inspect equipment and systems to identify issues and report problems to repair technicians.
  • Set up and operate production equipment in accordance with current good manufacturing practices and SOPs.
  • Prepare operational reports and provide information to supervisors.
  • Work from complex and detailed manufacturing documentation and/or verbal/written instructions.
Locate Technician 06/2018 to 02/2019 USIC Springfield, MA
  • Demonstrated the ability to use Basic hand tools.
  • Ability to work safely at productive rate.
  • Demonstrated the ability to work as a team, in construction related tasks.
  • Adherence to company Health, Safety and Environmental Policies and Procedures.
  • Able to independently prioritize the scheduled work each day to maintain peak performance.
Warehouse Associate 05/2017 to 06/2018 Summit Careers Inc Springfield, MA
  • Maintained accurate stock records and schedules. 
  • Unloaded, picked, staged and loaded products for shipping. 
  • Transported goods from racks, shelves and vehicles. 
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely.
  • Followed proper selection procedures as established by the company.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock. 
Product Specialist 11/2016 to 05/2017 Balise Chevrolet Buick GMC Springfield, MA
  • Greeted store customers promptly and responded to questions with knowledgeable service. 
  • Evaluated competitors and performed market research. 
  • Kept showroom professional and neat at all times. 
  • Maintained productive relationships with existing customers through exceptional follow-up after sales. 
  • Completed documentation for product and service sales.
  • Updated database with customer and sales information.
Construction Inspector 06/2012 to 09/2016 Springfield Water & Sewer Commission Agawam, MA
  • Managed the rights of way, easement and dedication processes.
  • Properly maintained all onsite equipment and vehicles.
  • Monitored the safety of all construction activities, making on-site personnel safety the top priority.
  • Accurately provided status information on project progress to the project management.
Education and Training
High School Diploma 2011 Minnechaug Regional High School Wilbraham, MA, United States
Associate of Science: Civil Engineering Springfield Technical Community College Springfield, MA, United States
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Professional Summary

Pragati is working for PwC, as a Senior Consultant in Government and Public Sector where she is actively engaged in creation of RFP, RFP Response, finalizing scope of work & Business Development activities. Previously she has worked with Accenture Services Pvt Ltd , Netlink Softwares Pvt Ltd and Corecard Software Inc.USA, and has rich experience in areas of Business Analysis, Quality Assurance, Quality Control, Requirement Analysis & elicitation. Experience in Product Delivery and Quality as Service, Service Delivery and Management. At Accenture, she was responsible for Quality Assurance Services & Solution that included activities such as Product validation, effort estimation, requirement analysis, gap analysis, risk & mitigation planning. At Netlink, worked as Lead Business Analyst. Pragati has worked extensively with Government & private clients. She responds to shifting business needs and priorities in a systematic and effective way. Expert on business and systems requirements, process re-engineering and end-user training.

  • Experience of CMMI Level 3 Audit on behalf of organisation for Definition (Requirements) and QA Process Groups.
  • Won ACE (Accenture Celebrates Excellence) Award  for 2013 Q3 for Quality Service Delivery.
  • Experience of working on Business, Technical and Functional Requirements.
  • Rich experience of stakeholder management & proposal making
  • Constantly maintaining high levels of accuracy in work products.
  • Business process mapping
  • Operations management
  • Business Process Reengineering
  • Detailed Project Report preparation
  • RFP Documentation
  • RFP Response preparation
  • Business artifacts documentation
  • Stakeholder Management
  • As-Is and To-Be Analysis
  • Gap analysis
  • Workflow analysis
  • Business development
  • Creative
  • Multi-tasking
  • Organized
Work History
Assistant Manager 07/2017 to Current
PricewaterhouseCoopers Pvt. Ltd, DB Corp, Mp Nagar, Bhopal, Bhopal, Madhya Pradesh

Clientele - Ministry of Urban Development GoI, Madhya Pradesh State Electronics Development Corporation, Madhya Pradesh State Mining Corporation Limited, Madhya Pradesh West Discom (MPPKVVCL), Bhopal Smart City Company Limited, Ujjain Smart City Company Limited.

  • Case Study of existing Government processes and proposing solutions for advancements in current system.
  • As-Is Analysis of existing IT Systems
  • RFP Preparation & proposal drafting.
  • Bid Evaluation and Bid Process Management
  • Actively coordinating with Client to communicate project progress and elicit required data.
  • Participated in Expression of Interest Presentations called for pursuing System Integrators. Analysed all presentations and prepared comparative study document
  • Coordination with project stakeholders and keeping track of the project deliverables. Effort Estimation for deliverables
  • Formulate business and technical requirements based on inputs from key stakeholders through requirement gathering sessions
  • Conduct research & assist business development team in identifying opportunities
  • Conducted ‘As-Is' analysis of current IT applications & identified strategic priorities of the client
  • Spearheaded the activity of preparation of scope of work & RFP for development of new IT applications
Sr. Business Analyst 11/2014 to 06/2017
Netlink Software Pvt Ltd Bhopal

Clientele - Ford Motors Pvt. Ltd., Lear Automotives Pvt. Ltd.

  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Analysis of Problem Statement, discover requirements.
  • Effort Estimation for deliverables
  • Wireframe designing
  • Good Understanding of Agile Methodology and handling tasks in Sprint by sprint basis.
  • Developing SMART work items aiming for completion in a Sprint lifecycle.
  • Review Quality/Test deliverables.
  • Prepare Functional Requirement Specifications.
  • Software Life Cycle Management
  • Lead Verification & Validation Process of CMMI during organization's CMMI Level 3 Audit for Delivery Unit.
  • Translating Business requirements into functional requirements
  • Analysis of client's business for suggesting a technology solution as a part of initial pre-sales activity.
  • Closely coordinating with business users and technical architects/development team lead/testing team for arriving at a
    mutually acceptable solution.
  • Designing and documenting business process flows. Working closely with project stakeholders to understand the requirements and specifications of new applications along with re-engineering existing applications.
  • Assisting the client with User Acceptance Testing.
  • Assisting the client with Training on the newly built application
Product Service & Offering Development Sr. Quality Assurer 03/2008 to 11/2014
Accenture Services Pvt. Ltd. Mumbai, Pune, MH

Clientele - Department for Work & Pensions UK Government,Barclays UK, Merck Pharmaceuticals, Best Buy Retail Online Stores Canada/US

  • Closely coordinating with business users and technical architects/development team lead/testing team for arriving at a mutually acceptable solution.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM)
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and to assure that all aspects of a Project are in Compliance with the Business Requirements
  • Translating business requirements into functional requirements and helping with development team to implement the complete functionality
  • Understanding the current application and tracking its functionality in Functional Requirement Specifications.
  • Creating User Stories in Jira.
  • Responsible for translating business requirements into functional requirements.
Bachelor of Engineering: Computer Science 2007 Sagar Institute Of Research & Technology - Bhopal
MBA: Post Graduate Diploma In Business Administration NMIMS University Mumbai - Mumbai, MH

Pursuing and passing out in 2020


UNPAN Certificate for ‘Strategies & Methodologies for E-Government'

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Professional Summary

Operations Manager with 15 years of extensive BPO experience in multi-channel services in customer support and sales environments.  Areas of expertise include performance management, budget and finance, staff planning, client relationship management, strategic planning, analysis and reporting, customer experience and retention improvement and people development.

  • Team Leadership
  • Staff Development
  • Budgeting and Finance
  • Staff and Schedule Planning
  • Performance Management
  • Analysis and Presentation
  • Strategic Planning
  • Project Management
  • Customer Experience
  • Customer Retention
  • Client Relationship Management
  • Training Facilitation and Content Development
  • Strong written and verbal communication
  • Proficient in MS Office Applications
Job Description

Responsible for:

  • Managing day-to-day activities of Team Leaders and their direct reports
  • Planning, coordinating, and executing the different operational strategies to achieve company and client overall business goals
  • Demonstrating sound fiscal management in achieving profitability goals
  • Consistently developing and implementing various process improvement initiatives to best attain service level objectives in contact handling and target employee attendance rates
  • Providing leadership in ensuring the development plan of team leaders through trainings and other interventions
  • Representing the company in various client and social gatherings
  • Analyzing and presenting performance trends and strategic actions  to clients and peers 
  • Coordinating of resource/capacity planning, staff reporting and movements or transfers of people
Work History
Operations Manager For Leading US Telco Account Apr 2017 - Current
Convergys Philippines Inc. Megamall Bldg. C., Mandaluyong City
  • Leads a consistently top performing cluster of Team Leaders and up to 100 Support Professionals
  • Contributes to 60% of the site's total monthly sales units
  • Helped the site to improve net customer satisfaction due to improved cluster performance through reduced repeat customer contacts and increased resolution rates
  • Directs individual contributors such as Sales Leaders and Apprentices to help achieve the site's sales attainment goals
  • Manages employee engagement initiatives to help achieve site's employee retention and engagement goals
  • Responsible for overall site's Performance Management Plan program 
  • Designated as Compliance Partner and ensures business compliance and integrity measures are implemented 
Operations Manager For US Consumer Computer Technology Brand Mar 2016 - Apr 2017
Convergys Philippines Inc. Mall of Asia Complex, Pasay City
  • Achieved revenue of $1.3M and an average of $5.00 revenue per call as a Revenue Manager, meeting program goals.
  • Delivered strong performance in hitting key client measures such as net promoter score, handle time and revenue generation
  • Project-managed and successfully launched a specialty queue of high-performing Support Professionals
Operations Manager For Leading US Professional Tax Software Jul 2012 - Mar 2016
Convergys Philippines Inc. Shaw Blvd., Mandaluyong City
  • Functioned as Program Leader, responsible for driving departmental goals on Profitability, Attendance, Retention and Client-Value Metrics Achievement
  • Partnered with  and facilitated inter-department discussions on key areas of staff planning, sourcing, hiring and training
  • Led a high-performing team with an average HC of 90 FTEs through peak and off-peak seasons
  • Developed a highly empathetic client relationship where company is viewed as a strategic partner in achieving their goals
  • Launched additional businesses and queues including multi-channel experiences and next-tier assistance and access requirements normally handled by in-house client support only
  • Consistently delivered strong financial performance, often exceeding the GM$ and GM% targets

Bachelor of Arts: Broadcast Communication 2003
Centro Escolar University Mendiola, Manila
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Goal motivated, result-driven strategic marketing tourism professional proficient at collaborating with area partners to determine audience interest and develop go-to-market communication plans that align with business goals, priorities and initiatives. Marketing channels should work together like a well constructed orchestra. Looking to serve as a key member of the team focused on reinforcing and building brand positioning, drawing upon my reputation and dedication for stewardship, team building, creative problem solving, and strategic approach.

  • Teamwork / Collaboration
  • Project Management
  • E-Commerce, Direct Marketing & CRM
  • Digital Advertising, SEO, social media
  • Budgeting / Contract negotiation
  • Market Strategy
Director, Marketing and E-Commerce of Hospitality Dec 2017 to Current
Colonial Williamsburg Company Williamsburg, Virginia

Develop and manage overall marketing strategy for the hospitality division. Responsible for $3M marketing budget to include events, advertise, tradehows, etc.  Implement marketing and communication strategy to include media buy, CRM, SEO, creative campaigns, events, digital marketing, social, PR, and tourism partnerships and collaborations. Provide stakeholder with plan, review, results monthly; enabling them to meet their objectives and ahead of deadlines, providing them with appropriate tools, materials and marketing support. Guiding the day to day activities of the marketing team, vendors, and partners. Work closely with sales team to define marketing materials and programs. Manage social media presence and direct programs to improve social media reputation and recognition. Continuous analysis of competitive environment, customer trends, ROAS. Managing agencies, vendors, and collaborating with area partners to execute successful marketing plans.  

E-Commerce Manager Dec 2015 to Dec 2017
Aramark/Colonial Williamsburg Williamsburg, Virginia

Managed e-commerce website and omni-channel initiatives coordinating and executing the timely delivery of, the site content and customer experience connecting brand, story, product, with sales goals. Implemented Netsuite system. Ensured design, marketing and site experience represented the Colonial Williamsburg standards. Implemented new communication strategy focused on name acquisition, retention, messaging, and conversion -- increased email revenue by 51% and email traffic by 111%. Manage site content and connections on cross-functional and cross-organizational teams to define, design, build and launch the online strategy. Implemented first digital advertising strategy for e-commerce site and measured ROI. Integrates objectives and works closely with stakeholders to maintain unified to users across three sites. Supervised customer service and e-commerce teams for the foundation. Managed product marketing initiatives to increase demand and awareness. 

Senior Brand Manager Jun 2012 to Dec 2015
Colonial Williamsburg Williamsburg, Virginia

Identified, developed and evaluated marketing strategies based on knowledge of business goals and market trends. Developed individual marketing plans for 6 hotels, 10 restaurants, spa, and golf, 20 retail stores, licensing, admissions, conference/sales business, and more with special event campaigns each quarter, while delivering an overall integrated marketing strategy for company within budget. Oversaw a consistent brand image, design and production of marketing materials. Wrote creative briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Partnered with internal clients to define marketing program requirements, including promotions, calendars, events, and creative messaging. Managed and executed 6.5M advertising budget that includes TV, radio, print, digital, and social.

Marketing Manager (Hospitality, Admissions, and Products) Jun 2009 to Jun 2012
Colonial Williamsburg Williamsburg, Virginia

Managed the day-to-day tactical and long-term strategic activities within the business. Developed marketing and media plan with contingency and alternative solutions for all projects. Coordinated monthly and quarterly marketing reviews with stakeholders.

Blogger In-Residence "Volunteer Position" Jan 2009 to Mar 2010
PRSA Virginia Peninsula Chapter Williamsburg, Virginia

Researched, stayed current on trends in public relations, and wrote articles in a conversational, engaging style while maintain PRSA voice, goal, and objectives. Liaison between PRSA blog readers and Chapter board members.

Communications Coordinator, WILLIAMSBURG Product Brand Jan 2004 to Jun 2009
Colonial Williamsburg Williamsburg, Virginia

Attend trade show and events for product launches. Managed public relations agency relationship including developing a yearly PR plan, fielding media request, and developing pitches to support yearly goals and collaborating with internal Public Affairs on products. Created presentations for 60 licensed partners on sales strategy and all promotional sales materials. Managed internal communications, including production and management of print and electronic newsletters.

Database Management Jan 2002 to Aug 2006
USKids World Championship Golf Williamsburg, Virginia

Developed accurate volunteer database of over 5,000. Key support to Chairman Volunteer coordinator during Virginia tournaments. Utilized excellent communications skills with strong communication skills to product informative brochures, recruiting materials, and valuable scheduling information to volunteers.

Marketing & Sales Rep Coordinator Feb 1997 to May 2003
GoldMarks, Inc. Williamsburg, Virginia

Orchestrated all details of GM, Inc. 20 trade show commitments and 15 crafter mall operations including contract submissions, juried applications, scheduling, budgeting, accounts payable/receivable, marketing and inventory. Generated weekly, monthly, and quarterly reports for shareholders and national sales reps.

Concentration: Business Administration Thomas Nelson Community College Hampton, Virginia
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Bachelor of Science in Engineering: Electrical Engineering 2019 University of Iowa Iowa City, IA
  • Minor in Computer Science 
  • Graduated with Honors in Engineering
Associate in Engineering Science 2016 College of DuPage Glen Ellyn, IL
Supplemental Education
Natural Space Risks Summer School 2019 Observatoire de Paris Paris, France
IAGA (International Association of Geomagnetism and Aeronomy) Summer School 2019 Station de Biologie des Laurentides Montréal, Canada
Sounding Rocket Field School 2018 Andøya Space Center Andenes, Norway
Design Engineer 01/2020 to Current The University of Iowa - Department of Physics and Astronomy Iowa City, IA
  • Project Manager for a NASA Technology Demonstation called MAGIC, managing cross-functional teams in the development of prototype and flight hardware using Agile Project Management methodologies
  • Systems Engineer on a NASA Small Explorer (SMEX) Mission called TRACERS, developing interfaces between scientific instruments, electronics and spacecraft
  • Designing printed circuit boards (PCBs) for Ground Support Equipment (GSE)
  • Documenting requirements, specifications, schematics, and diagrams
  • Training electrical and computer engineering undergraduate researchers
Research Assistant 08/2018 to 12/2019 UI Space Physics Group Iowa City, IA
  • Lead a capstone team to develop components of the fluxgate magnetometer on the ICI-5 sounding rocket mission
  • Designed, implemented and tested the interface between the rocket and instrument
  • Managed the development of prototype and flight hardware
  • Conducted integration testing and assembly of the instrument for flight at the Andøya Space Center
  • Served as Deputy Instrument Lead for the December 2019 launch in Svalbard, Norway 
Research Intern 05/2018 to 06/2018 National Institute of Technology, Gifu College Motosu-shi, Japan
  • Interned in a Machine Learning lab
  • Learned how to program Field Programmable Gate Arrays (FPGAs) for image recognition using Verilog
  • Designed, built and programmed a line following robot which took first place in student competition
Software and Electrical Engineering Co-op 06/2017 to 08/2018 Collins Aerospace Cedar Rapids, IA
  • Designed and built front-end user interfaces for applications to collect and track production data with C# and Windows Presentation Foundation (WPF)
  • Communicated programming and other technical concepts between technical and non-technical teams
  • Utilized Scrum methodology on an Agile software development team 
  • Worked on Lean manufacturing projects with Industrial and Electrical Engineers
Undergraduate Researcher 08/2016 to 12/2016 The Toor Lab, University of Iowa Iowa City, IA
  • Developed a MATLAB based graphical user interface which calculates and displays current, voltage and internal/external quantum efficiency of solar cells
  • Researched and presented data on solar cells and photonics to the research group weekly
Product Specialist 08/2015 to 08/2016 Tesla, Inc. Oak Brook, IL
  • Explained complex engineering topics in a simple manner to the public in person to promote the electric car, solar power, and battery industry
  • Provided high quality customer service to the existing Tesla owner community
  • Guided prospective customers on test drives and through the ordering process
Project Manager 01/2014 to 07/2014 CIOsynergy Hoffman Estates, IL
  • Managed and attended all IT and Information Security events across the country
  • Designed a CRM for the Sales and Delegate Acquisitions team
  • Created digital and physical brochures using Adobe
  • Spearheaded documentation of crucial data
  • Facilitated communications with high profile speakers, sponsors and attendees of events
  • Altium Designer Essentials '20
  • Microsoft Project Part 1 - New Horizons Computer Learning Center
  • Microsoft Project Part 2 - New Horizons Computer Learning Center
  • President of IEEE student branch (Institute of Electrical and Electronics Engineers): 2018-2019
  • Project Lead of IEEE student branch: 2017
  • SpaceX Hyperloop Design Competition Team Captain at University of Iowa: 2016-2019
  • Analog and Digital Circuit Design and Testing
  • Soldering
  • Altium Designer
  • Microsoft Office
  • Fluent in English, Urdu and Hindi
  • Leadership and Management
  • Strong Interpersonal, Communication and Presentation Skills
  • Creative Problem Solving 
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Retail manager with an extensive background in customer relations and significant experience as an animal caretaker, looking to expand knowledge in the ever growing animal welfare community.

  • Excel in working under pressure and in urgent situations.
  •  Strong communication skills with both team members and clients/customers
  • Operations management of a retail store and its employees
  • Self and employee training and development of any and all skills able to learn
  • Trained as a Veterinary Assistant
    Experience with a large variety of animals at home and in career experience
  • Highly proficient multitasking skills
  • Very self motivated and a quick learner, wanting to learn as much as possible
  • Proficient in difficult solutions where resolution and problem solving is necessary
Petsmart May 2018 to Current Customer Engagement Leader
Northborough, MA

Promotion from Associate Lead Manager to Customer Engagement Leader. Managerial position held most accountable for animal care and customer satisfaction. Successfully leads a team of up to 20 people,  directly overseeing the Pet Care department and front end of the store.  Required to have knowledge of all store operations and be able to execute any and all operations on a daily basis.  Primary responsibilities also include maintaining a strong relationship and communications with the stores adoption partners and resolving any customer concerns or complaints. 

Petsmart August 2015 to May 2018 Associate Lead Manager
Northborough, MA

All store operations including opening and closing procedures, managing and training employees and superior customer service. Providing assistance in all departments including hands on with dogs and cats in the salon when necessary. Hired as a Pet Care Department associate and promoted to Associate Lead Manager position. Pet Care Associate position includes caring for all store owned animals such as small mammals, reptiles, birds and fish. Caring for animals includes feeding, watering, cage cleaning, inspecting for health concerns and administering medication when necessary.

Dover Saddlery- Warehouse April 2013 to July 2015 Quality Control Specialist
Littleton, MA

Inspecting quality of product, communicating with buyers and manufacturers of products, troubleshooting defective product occurrences and leading large scale projects. Consistent and accurate inventory control especially with large scale defective products. Hired as a "Store Replenishment Associate" and promoted to Quality Control Specialist. Store Replenishment Associate main responsibilities include correctly collecting and organizing replenishment orders from company retail stores in a fast pace, production based environment. Secondary responsibilities include assisting other departments with tasks such as packing orders, processing returned items and re-stocking shelves with overstock product. 

Dover Saddlery- Retail April 2012 to May 2013 Product Advisor
Plaistow, NH
As an entry level retail position, the main focus of the position is naturally customer service. Associates are responsible for having extensive product knowledge and upholding high-end retail standards with professionalism as a must. Responsibilities outside of customer interactions include working large scale outdoor sales, receiving and stocking product and participating in vendor training, especially for safety equipment sold at stores. Hired as a Product Advisor and later promoted to company warehouse position (see above).
Grandview Stables LLC August 2006 to August 2012 Barn Manager/ Animal Caretaker
Danville, NH
Animal well being is the most important factor of any animal care establishment. The large scale barn housed almost 40 horses at its maximum capacity. As a result responsibilities were composed mainly of feeding, watering and stall cleaning. As a manager, additional responsibilities included exercising horses, assisting with trainer provided lessons, taking charge and handling emergency situations and horse owner relations. 
Education and Training
Quinsigamond Community College 2016 Veterinary Assistant Certification Worcester, MA, US Melissa J. Supernor, AS, BS, CVT, CFE, VTS
Timberlane Regional High School 2011 High School Diploma Plaistow , NH, US
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Professional Summary

Seasoned Associate General Manager familiar with standards of quality, cleanliness and service in the retail industry. Proficient in setting schedules, managing documents and driving improvements to diverse areas. Ready to bring 2 years of experience to a challenging new role at Smash and Tess.


Extremely organized

  • Self-motivated
  • Team leadership
  • Product marketing specialist
  • Trend forecasting
  • Product and service sales
Work History
  • Product And Marketing Specialist
  • Old Navy
  • Delta, BC
  • October 2016 to Current
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
  • Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
  • Prepared incoming shipments through funding staff,  organizing and opening product and finally execution of running product onto the salesfloor.
  • Assistat Manger
  • McDonald's
  • Surrey, BC
  • May 2014 to April 2017
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
  • Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
  • Communicated effectively with customers to solve problems and promote customer satisfaction.
  • Trained staff members on protocols and best practices, resulting in boosted productivity.
  • Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
  • Bachelor Of Arts - Psychology
  • Kwantlen Polytechnic University
  • Surrey, BC
  • 2021
  • Diploma
  • Cathedral High School
  • Hamilton, ON
  • 2011
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Innovative and result oriented professional with more than 17 years of hands-on leadership experience in enterprise software application and solutions development within information technology environment. * Demonstrated strong leadership in strategic vision, planning and program management * Established track record of success in building strong teams * Proven expertise in managing relationships with stakeholders and vendors * Strong ability in identifying products that add value by increasing revenue and profit margins * Track record of optimizing costs by product/process consolidation and removing operational inefficiencies * Strong ability to effectively sell both high-level vision as well as tactical specifications to diverse audiences with differing levels of technical proficiency. * Mastery of CRM, Digital Marketing and ERP applications, Cloud and On Premise * Other areas of specialty - Software release management, Governance models, SOX & PCI compliance, Information security, Data analytics, Gap Analysis, ROI Analysis, Risk management
NETGEAR, Inc CRM Applications January 2015 to Current Director
San Jose, CA
CRM Applications January 2013 to January 2014 Sr. Manager
CRM Applications January 2010 to January 2012 Manager
January 2008 to January 2009 Team Lead
  • Lead a team of managers, business analysts and developers.
  • Manage a multi-million dollar budget, 15+ software services vendors related to CRM (, Lithium), Digital Marketing (Eloqua, Salesforce Marketing Cloud, Alfresco), and PM applications.
  • Program manage cross functional, global projects.
  • Align team priorities with organizational goals to set annual and long term roadmap.
  • Manage relationship with business stakeholders.
  • Achieve consensus on product /services selection based on market research, data driven historical trends, gap and, ROI analysis Key Achievements:.
  • Hired and mentored managers, business analysts and developers to build a strong team that delivered 1000s of man month hours of automation to the business.
  • Conducted product selection and then migrated Chat and Knowledge from Oracle Right Now to
  • Rolled out to 12 call center locations WW for 250+ chat agents.
  • This resulted in $400K of cost savings annually and improved customer experience.
  • Reinvented as application development platform to launch business processes and multiple custom applications for 1200+ employees and contractors.
  • Conducted product selection and implementation of Salesforce Marketing Cloud for Digital BTC Marketing team.
  • Implemented Sales cloud globally for service provider and commercial business units.
  • Launched Eloqua Marketing Automation tool v10 globally for BTB marketing and lead generation.
  • This resulted in cost savings of $200K/annum globally due to consolidation of multiple tools sets.
  • PRM (partner relationship management) web portal implementation in 50 countries (12 sub regions) around the world.
  • Partner deal registration process was included in this implementation and it now accounts for 50% of all BTB sales opportunities.
  • ERP - Integration of Oracle Inventory with customer support inventory at 8 RMA centers in North America and Europe.
  • This allowed tracking of inventory at the RMA warehouses nearly real time and allowed better management of the inventory.
  • ERP - Integration of Oracle R12 Purchasing with third party logistics partner systems in Europe to automate PO receipt process.
  • This project reduced cost by 15% at third party logistics as it reduced the need for duplicate data entry.
Alien Technology January 2007 to January 2008 Principal/Staff Analyst
Morgan Hill, CA
  • Managed Oracle Apps 11i environment projects.
  • Functional and technical design of RICE elements.
  • Developed workflows, packages, triggers, APIs, reports.
Tour Andover Controls January 2005 to January 2007 Principal Developer
Andover, MA
  • Solution designed and developed workflows, packages, triggers, APIs, reports in Oracle Apps 11i environment.
  • Developed SQL Server Data warehouse.
  • Developed Intranet and maintained reports in Key Achievements:.
  • Oracle 11i - PO receipts integration with a third party system.
  • Master Data Management: Profiling, Integrating, enriching and streamlining data between Oracle and SQL Server databases with multiple data entry sources.
  • This helped improved data quality and reduced the time correcting bad data and data sync conflicts by 40%.
Mass Bay Commuter Rail January 2003 to January 2005 Software Applications Analyst
Boston, MA
  • Managed host of custom application implementations in environment - time card entry application, payroll calculation engine, entitlements calculation engine.
  • Developed integration between Great plains (financial) and ADP (payroll) applications Key Achievements:.
  • Re -implemented legacy time card entry application and payroll calculation engine in ASP.NET (front end) and SQL Server 2000 (database).
  • This project improved the application performance and productivity of data entry personnel.
Narad Networks January 2000 to January 2003 Business Systems Analyst
Westford, MA
  • Implemented Oracle Apps 11i application suite in startup ecosystem -Financials and Supply Chain.
  • Developed intranet in Coldfusion and HTML.
  • Implemented ADP payroll and LDAP directory services Key Achievements:.
  • Implemented Oracle Apps 11i finance and manufacturing- OM, AR, WIP, BOM, INV, The project enabled the startup scale up their operations quickly and helped in rapid expansion.
  • Implemented and developed company intranet using Cold Fusion and HTML.
OneSource January 1999 to January 2000 Product Manager
Concord, MA
  • Managed web based company financials application suite-Market research, roadmap, release and launch of product.
Education and Training
IIPM M.B.A: Finance Lucknow, India Finance
Thoburn College B.Sc: Isabella Lucknow, India Isabella
University of Massachusetts Certification in Client Server Technology USA
Elementary school ABC Reader for Project Cornerstone *First League Lego Robotics coach *AYSO volunteer coach for girls U5-U6 *Kick started employee volunteering program at NETGEAR
Skills, ADP (payroll, ADP payroll, application development, AR, automate, Automation, budget, business processes, call center, Client Server, Coldfusion, Cold Fusion, com, customer support, data entry, Data Management, Data warehouse, databases, database, ERP, Financials, finance, financial, Functional, Great plains, HTML, Inventory, LDAP, logistics, Market research, marketing, SQL Server 2000, Oracle, Oracle and SQL, organizational, payroll, personnel, Purchasing, quality, real time, relationship management, Sales, CRM (Salesforce, SQL Server, Supply Chain, web portal
Additional Information
  • VOLUNTEERING *Elementary school ABC Reader for Project Cornerstone *First League Lego Robotics coach *AYSO volunteer coach for girls U5-U6 *Kick started employee volunteering program at NETGEAR
This resume is created in 7 minutes.

Experience in customer service. Skilled in strategically negotiating  and provide professional advise. Looking to take next career step with a respected company dedicated to delivering high quality service and building relationships with customers.

  • Excellent customer service
  • Strategic negotiations
  • Flexible working time

Si Guo Furniture January 2017 to August 2018 Store Manager
Nanning, GuangXi
  • Maintain store inventory  and place order for customer
  • Confirm delivery day and address with customer
Jim Pattison Toyota April 2014 to January 2017 Product Advisor
Surrey, BC
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
  • Strategically negotiate with customer to close on deals and increase sales; personally work deals, interest rates, lease, and calculate financial requirements prior to obtaining approval from dealership manager and finance manager.
  • Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
  • Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
Tommy Hilfiger August 2013 to March 2014 Sales
Richmond, BC
  • Promoting the products to customers.
  • Developing and maintaining good and close professional relationship with customers.
  • Providing enough information regarding the products to the customer.
  • Assisted customer with dressing rooms, including bringing clothing in different sizes and offering outfit suggestions.
English, Mandarin, Cantonese
Univercity of Alberta 2012 Business, Finance Edmonton, AB, CA