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Core Competencies
  • C++ Software Development (3 years)
  • Python (2 years)
  • Java (1 year)
  • SQL (1 year)
  • Valgrind (1 year)
  • MEAN Stack (1 year)
  • Angular (1 year)
  • IOS Development (1 year)
  • ReactJS (1 year)
  • HTML/CSS/javaScript (2 years)
Education and Training
Bachelor of Arts : Computer Science, 2017 University of Michigan Ann Arbor, MI

CSE Courses Taken: Web Database and Information Systems, Data Structures, Software Engineering, Algorithms, Theory of Computation, Computer Organization, Database Management Systems, Cryptography, Essentials for CS

Wikipedia Search Engine:
  • Built a full-stack Wikipedia Search Engine utilizing Python Flask, AJAX, and HTML/CSS/ReactJS
  • Implemented a MapReduce server running on Hadoop's CLI that indexes and persists Wikipedia files.
  • Developed an index server that handles search queries and returns results based on PageRank scoring.​
  • Built a full-stack personalized photo viewing website using NodeJS, HTML/CSS/Angular, and MySQL which allows users to upload, group, and post photos.
  • The frontend is implemented as feeds that contain photos posted by users and their friends. 
  • The backend is implemented as a Cache Server which abstracts the database and serves the purpose of reducing query latency.
  • Developed a fully functional RDBMS in C++ that supports DDL and  DML statements from a subset of ANSI SQL and provides indexing capabilities on any subset of columns. 
  • Optimized data retrieval by implementing hash and bst indexes on given columns. 
Software Developer
July 2018 to Current
  • Worked on a startup that focused on incorporating Blockchain technology to provide company-specific enterprise solutions to our clients which include Samsung and HTC.
  • Developed a full-stack e-commerce platform for our client, TheGreenSolution, employing NodeJS, Express, ReactJS, and MongoDB that allows users to make online purchases using a tokenized asset created by our system. 
  • Partnered with several blockchain companies to provide our customers with decentralized cloud storage and the ability to liquify their illiquid assets.
Application Developer
  • Developed an application that uses a matching algorithm which allows first year students to find a mentor that best suits their needs.
  • Identified and linked with multiple mentorship programs within the University of Michigan.
  • Learned Swift programming with no previous knowledge of mobile app development to develop the app.
  • Implemented functionality to manage schedules, calendars, and events based on student interests and needs.

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Highly skilled in analytics, marketing and interpersonal communications. Extensive background in product management. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven and energetic top producing Realtor® with 10 years experience in real estate. Highly adept at building excellent working relationships with other real estate agents, lenders, appraisers, title companies, surveyors and attorneys.

  • Over 10 years experience in leading high tech companies as a product manager, and product marketing manager creating and marketing products to consumers and businesses
  • Led and supervised cross functional product development teams
  • Developed and implemented market research studies including focus groups and surveys
  • Experienced in training sales people, working with press and participation in trade shows
  • Excellent analytical skills (loves spreadsheets!)
  • Honest and ethical
  • Highly professional and passionate
  • 10 years experience in residential real estate
  • Proven success in representing both buyers and sellers
  • Successful in turning leads and referrals into closed sales
  • Dedicated to giving clients "First Class" professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of real estate
  • Expert ability in multi-tasking in a dynamic, fast paced environment
  • Able to coordinate all of the team players needed to successfully close a transaction
  • Excellent verbal and written communication skills
Realtor®, Windermere Homes & Estates Carlsbad, June 2015-Current Carlsbad, CA
  • Premier Property Director. 
  • Top producer.
  • Top agent in Del Mar office in 2016.
  • 5 Star Real Estate Agent Award Recipient.
Realtor®, Harcourts Prime Properties, August 2013-June 2015 Carlsbad, CA
  • Number one agent in Carlsbad office in 2013 and 2014. 
  • Top 20 agents at Harcourts U.S., For 2013 and 2014.
Realtor®, Windermere, April 2008-July 2013 Carlsbad, CA
  • Top producer by marketing to sphere of influence to create a solid customer base and close sales in both a down market and an improving market
  • Promoted property sales through advertisements, open houses and participation in multiple listing services,brochures, ads, social media for maximize exposure
  • Stayed informed on current state of the economy and market conditions in San Diego County to give superior counseling to customers
  • Maintained high referral rates and exceptional feedback from previous clients
  • Actively follow-up with prospects and hot leads
  • Developed, distributed and maintained all the materials for marketing plans
  • Verified that the legal formalities were completed prior to closing dates
  • Assisted clients with corporate relocation services
Marketing Consultant, Patricia Smith Consulting, August 1999-July 2001 Los Altos, CA
  • Marketing consulting to various high tech companies.
  • Identified opportunities for new product and features, while supporting the business case to secure resources for opportunities.
  • Gathered market intelligence by coordinating market research efforts to understand market needs, capture the voice-of-the-customer, and ensure representation.
  • Performed comprehensive market and competitive analysis through industry research and in-depth interviews to identify points of product differentiation and positioning and develop future product roadmaps.
  • Developed innovative and targeted collateral to support overall product branding objectives.
Product Marketing Manager, Symantec Corporation, August 1997-July 1999 Cupertino, CA
  • Managed ACT Contact Manager for the mobile platform
  • Worked on product development team to bring new products to market
  • Designed sales presentations and product demos to train sales force on product benefits and offerings
  • Segmented the market and optimized all segment product mix elements, including product positioning, product bundling, and pricing
Product Manager, Logitech, Inc., June 1989-July 1997 Fremont, CA
  • Managed and helped develop imaging hardware and software
  • Created strategic alliances and negotiated contracts with vendors
  • Created product and marketing plans that included analysis and market forecasts
  • Conducted market research to rationalize category and segment opportunities
  • Directed product launches and major re-pricing and repositioning exercises
  • Identified opportunities for new product and features, while supporting the business case to secure resources for opportunities
  • Evangelized products through frequent speeches at domestic and international industry trade shows and conferences
  • Launched new product to the press, business partners and consumers
  • Instrumental in developingone of the industries first digital cameras
  • Forecasted sales numbers and product profitability to determine ideal strategies
Education and Training
MBA Business, Marketing, , Santa Clara University School of Business, , Santa Clara CA USA
Bachelor of Science Business, Marketing, Minor in Economics, , San Jose State University, , San Jose CA USA
Activities and Honors
  • Real Estate Salesperson License
  • Dale Carnegie Course
  • Brian Buffini Peak Producer Graduate
  • Certified Relocation Specialist
  • PR Training Course Completed
  • Proficient in Microsoft Office, social media

This resume is created in 7 minutes.
Summary of Qualifications
  • 5 years experience as a software developer
  • 3 years native mobile development experience. 
  • Knowledgeable, fast learning, motivated developer
  • Designed, prototyped, and launched functional applications for Android devices and embedded devices
  • Exceptional time management skills shown through handling multiple projects concurrently
  • Innovative thinking from a diverse work history: sales, technology, agriculture, oil field, construction
Technical Skills

Operating Systems:  Android, iOS, Windows, Linux, Unix, OSx
Tools and Technologies: Android SDK, Android Studio, Eclipse, IntelliJ, GIT, Atlassian products
Languages: Kotlin, Java, JavaScript, Swift, HTML, SQL, C, C++, Python, HL7

Work History
Software Engineer 11/2018 to Current
Hewitt Packard Inc. Kitchener, Ontario
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Researched and developed mobile Android app and SDK to help users efficiently locate all print services within immediate location.
  • Developed apps for cloud based services
Android Developer 03/2017 to 11/2018
PrinterOn Inc. (acquired By HP Inc.) Kitchener, Ontario
  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs
  • Created custom mobile applications using native technologies as per client specifications.
Computer Science Research Assistant 12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University Brandon, Manitoba
  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Relevant Experience

Software Engineer                                                                                   11/2018 to current 

Hewitt Packard Inc.

  • Designed and implemented new SDK and Android app for HP print solutions
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Participated in complete Software Development Life Cycle for proper analysis, development, testing, deployment and enhancement of the code.

Android Developer                                                                                   03/2017 to 11/2018

PrinterOn Inc. (acquired by HP inc.)

  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs

Computer Science Research Assistant                                                                                   12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University

  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Master of Math: Computer Science 2017 University Of Waterloo - Waterloo Ontario
Bachelor of Science: Computer Science 2016 Brandon University - Brandon Manitoba
Bachelor of Science: Physics 2013 Brandon University - Brandon Manitoba

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Global Information Technology Head

Experienced in leading information technology projects, expertise in all phases of project management life-cycle and strong team management background

Professional Profile

Senior information technology manager with deep expertise leading technology projects. Dedicated to delivering innovative, valuable solutions to drive customer service. Skilled in all phases of project management life-cycle, including initiation, planning, execution, and closure. Highly analytical with proven abilities in technical troubleshooting and problem solving to quickly remedy issues and maintain productivity.

Areas of Expertise
  • Project Leadership
  • Strategic Planning and Direction
  • Change Management and Process Control
  • Software Delivery
  • IT Governance
  • Team Building/Recruitment
  • Cloud Technology
  • Budget Administration
  • Cost Control/Reduction
  • Six Sigma Methodologies
  • Business Plan Development
  • Decision Making
  • Relationship Building
  • Amazon Web Services
Professional Experience
Fujitsu Heredia, Heredia Global Head of Cross-GDC Networks 05/2018 to Current
Accountable for implementing and ensuring standardized networks across all Global Delivery Centers including Costa Rica, Portugal, Poland, Malaysia, Philippines, China, Russia, and India for WAN, SD-WAN, Internet, MPLS and other network circuits.
  • Leading global migration for Next Generation Contact Center Platform across 5 countries.
  • Implemented proof of concepts for AWS Connect including voice recognition, machine learning, sentiment analysis, bots, etc.
  • Research, recommend and implement a standardize collaboration platform to be used across the different GDCs.
  • Understand (and ensure clear standardized documentation of) current network arrangements (including costs, constraints, and service continuity) for all GDCs and each of their key networks (i.e. FJWAN, GWAN, SDWAN, Internet as well as key local network circuits).
  • Develop and implement a coherent and standardized network strategy and associated policies for the GDC organization (including network service continuity & enhanced resilience for all GDCs).
  • Work closely with regional and global network support teams to provide a joined-up approach to network management and problem resolution.
  • Coordinate the resolution of key GDC network issues, including an initial focus on:
    - Japan OneTeam network solution, including remote access from GDCs for Japan customers.
    - Resolution of apparent networks slowness when using ZinZai Connect in GDC locations.
  • Respond to ad-hoc requests from (internal) customers regarding network issues as well as sharing of best practices across GDCs and ongoing maintenance of network diagrams etc. 
  • Maintenance of network diagrams and network cost profiles for each GDC as well as development and maintenance of cross-GDC network policies.
  • Standardization of network arrangement for GDCs in line with defined cross-GDC network strategy.
  • Ensure satisfaction with cross-GDC Networks (feedback from GDC Heads and other senior executives across GDC organization).
  • Budget and timescale management for all cross-GDC Network projects.
Key Contributions
  • Succesfully migrated On-Premises Avaya Call Center Infrastructure to Amazon Connect (Cloud Contact Center).
  • IT annual budget reduction of $300,000 (25%) with call center migration to as a service model.
  • Implementation of Real-Time Sentiment Analysis including call transcript and simultaneous translation. This helps to understand the real voice of the customer.
  • Implementation of Omni-Channel support which combines voice, SMS, email, webchat and social media channels with the integration of Symbee and AWS Connect.
  • Implementation of state of the art headset technologies for agents which provides real-time analytics including background noise maps, automated alerts based on agent-customer interaction.
  • Contact Center standardization across GDCs will lead to a 45% cost reduction in global IT OPEX, which will translate to an estimate of $500,000 per year savings.
Fujitsu Heredia, Heredia Head of IT 12/2016 to 04/2018
Recruited by Fujitsu, the leading Japanese information and communication technology company, offering a full range of technology products, solutions, and services.
  • Responsible for the 24x7 local infrastructure including corporate servers and databases administration, network infrastructure, corporate applications, IT managed peripheral equipment and resources, data and voice telecommunication services.
  • Manage staff and IT infrastructure to support the needs of Fujitsu's growing operation. 
  • Enforce Fujitsu's policies and safety regulations within the personnel.
  • CAB Member for Change Requests, helps to review and approve change requests.
  • Leading project to standardize global wide area network connections.
  • Incident Security Committee member, help review, contain and close security incidents. Periodical revision of Risk Matrix. 
  • Local CISO.

Key Contributions

  • IT budget reduction in existing contracts. 48% savings in MPLS expense and 38% savings in telecommunications contract.
  • Reduction in IT CAPEX expense of 20% by shifting cost to OPEX with operational lease for infrastructure renewal. 
  • Total annual savings in IT budget of $ 220,000; 15% reduction in annual budget.
  • Implementation of NGFW for improved perimeter security with anti-malware, anti-spam and URL filtering.
SBR Net Marketing Escazu, Costa Rica Information Technology and Operations Manager 11/2015 to 11/2016

Recruited by SBR Net Marketing to oversee all aspects of the Information Technology and Operations department's strategies by managing staff; researching and implementing technological strategic solutions.

  • Develop requirements, outlines, budgets, and schedules for information technology projects
  • Utilize in-depth technical knowledge and business requirements to Assess new opportunities and prepare proposals.
  • Develop security standards, procedures, and guidelines for multiple platforms
  • Manage relations with IT providers

Key Projects

  • DDOS solution: Researched existing WAF and DDOS mitigation solutions including Prolexic, DOSarrest and Amazon Web Services to implement a mitigation solution that would reduce the risk of a DDOS attack
  • VoIP Solution: Proposed and implemented a Cisco 2921 SIP-PBX solution running Cisco's Call Manager Express to replace the existing open source asterisk solution
  • IT Security Infrastructure: Change existing firewall software solution to a hardware based solution using the Cisco ASA 5515-X
  • Amazon Web Services re-structuring: Migrated services from Peer1 collocation services in Canada and from office HQ to AWS. Implemented security policies to manage AWS access with on-premises Active Directory
  • Email platform migration: Migrated company's email solution from an on-premises freeware solution (Postfix) to exchange online with Active Directory Synchronization and Skype for Business integration

Key Contributions

  • Negotiated existing IT contracts with external providers which saved the company 45,000 USD annually in IT and Operations expense budget reducing it by 55%
  • Re-organized Amazon Web Services structure to lower the monthly costs, this translated to a 45% savings, a total of 55,000 USD per year
  • Implemented the Atlassian suite of products for service desk, project management, and created a set of Standard Operating Procedures to ensure standardization in existing processes and to propose enhancements
  • Renewed IT Infrastructure.
CITIBANK San Jose, Costa Rica Regional Software Delivery Manager and Assistant Vice President 06/2013 to 08/2015

Selected by Citibank's Global Software Delivery group to manage global software delivery and deployment projects with a remit of 400,000 desktops and servers.

Software Delivery Projects:

  • Manage entire deployment process in support of horizontal software releases for Citi sites globally, including planning, installation testing, deployment, and quality assurance.
  • Validate software installation after each deployment cycle and analyze and report on missing or failed deployments
  • Implement remediation action plans to properly install software on all failed and missing devices
  • Report on all metrics to ensure that deployment goals are reached for each software deployment cycle and application.
  • Create data analysis tools, SQL queries, and process control documentation.
  • Ran installation tests, documented issues, ran reports for validation, and gathered and reported on success metrics.
  • Communicate with clients and system administration teams on software installation status, testing results, and deployment details
  • Coordinate with engineers on scheduling of server upgrades and installations.

Key Contributions:

  • Restructured existing wave balancing process to manage deployment of software to selected computers and servers prior to full release. Increased productivity across all global regions.
  • Implemented a new deployment monitoring process to track global deployments in real time and report on targeted metrics
  • Integrated the deployment monitoring process with Sharepoint to facilitate access to the resources

Host Manager:

  • Act as host manager for a team of six engineers, including interviewing, on-boarding, mentoring, training and contact point with Human Resources
Master of Science: Project Management 2016 Universidad Latinioamericana de Ciencia y Tecnología, Heredia, Costa Rica
Master of Science: Telecommunications 2010 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Bachelor of Science: Electronic Engineering 2005 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Professional Development
  • Certified Information Systems Security Professional - CISSP. 2019
  • Amazon Web Services Training on AWS Connect. 2018 
  • Continuity of Business per ISO 22301: SGE Consultores, 2017
  • Certified Internal Auditor ISO 20000 and ISO 27000: SGE Consultores, 2017
  • Solutions Architect Associate Certification for AWS: Cloudacademy, 2016
  • Operations on AWS: Cloudacademy, 2016
  • Citrix XenApp 6.5 advanced administration: Citibank, 2014
  • ITIL Foundtations v3: VLA Academy, 2013
  • CCNA: VLA Academy, 2013