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Professional Summary
  • Over ten years of commercial software development experience in multiple industries including healthcare, telecommunication and shipping & transportation.
  • Advanced professional in converting complex user requirements to accurate software specification, design and implementation. 
  • In-depth understanding of the practical applications of object-oriented programming and design principles.
  • Focus, energetic and enthusiasm for creating high-quality software products.
  • Excellent team player and problem solver.
Skills
  • Java /Java EE Programming Languages & Technologies: Java 1.8, Servlet, Spring Framework, Spring Boot, Hibernate, Struts, JUnit, Mokito, RESTful Web Service, SOAP web service, JAX-RS, JAX-WS, JAXB, JDBC, JPA, Log4j, JSP, Swing, AWT and RMI
  • Web Technologies, Scripting & Markup Languages: HTML, CSS, JavaScript, Ajax, JSON, XML, MXML, ActionScript, and Unix Shell Scripts
  • Database & tools: SQL, PL/SQL, Oracle, Microsoft SQL Server, PostgreSQL and Cassandra
  • Operating Systems: Mac OS X, Windows, Linux and Unix
  • Performance measurement tool: Apache JMeter
  • Agile Scrum management tool: Rally



  • Build & Development Tools: Maven, Ant, IntelliJ, Eclipse, Splunk, Jenkins, Radar, Oracle SQL Developer, DataStax DevCenter, SQL Server Management Studio, pgAdmin, FlexBuilder, PuTTY and Jasper Reports
  • Version control system: GIT, SVN and CVS
  • Application/Web Servers: JBoss, Apache Tomcat and JRun
  • UI Frameworks/Template Engine: Freemarker, Velocity, Flex and Mate
  • UML Tool and Project & issue tracking tool: Enterprise Architect , Jira
  • Code Analysis Tools: Sonar and FindBugs
  • VM: VirtualBox and Vagrant
Work History
Consultant - Senior Software Engineer PayPal Holdings Inc. - San Jose, CA 08/2018 - Current
  • Designed and implemented multi-account management system for merchant/vendor account creation and on-boarding process for large scale PayPal partners.
  • Improved restful web service performance and reduced 50% response time by optimizing POST and PATCH requests. 
  • Mentored junior developers in detailed design and software development processes. 
  • Regularly provided recommendations for architectural improvements, design solutions and integration solutions.
Senior Software Engineer Veeva Systems Inc - Pleasanton, CA 10/2017 - 07/2018
  • As a senior software engineer in Vault EDC team worked on the clinical trial management system that allows customers run complex multi-arm adaptive trials and get better insights faster and accelerate data-drive decisions. Involved in designing and developing the key features at all software layers including presentation layer, service layer and repository and persistence layer. Implemented Spring Restful web services and leveraged Jackson library to serialize or map java objects to JSON for casebook, event and event group creations. 
  • Designed and developed the complex Dynamic Form feature allowing the system to dynamically create forms in the existing events based on the validation rules written. Designed and implemented the in-memory data cache for the requests of creating dynamic forms with event group, event and form definition, relationships and the corresponding data instances. Improved the performance of data access to MySQL database to meet the performance requirements.
  • Enhanced and improved the key features as SDV and DMR review, freezing and locking events and the forms and casebook PDF reports involved with both Java and JavaScript development for front-end and back-end. 
  • Vagrant is used for building virtual machine server on the local development environment, GIT is used as version control system for handling multiple releases and code versions.
  • The languages, technologies, framework and tools were used in the design, front-end  and server side implementations and the unit testing: Java 1.8, Spring MVC Framework, Spring REST, Hibernate, Maven, JUnit, Mockito, Tomcat, JavaScript, CSS, Backbone.js, Jasmine, Vagrant, GIT and IntelliJ.
Senior Software Engineer Guidewire Software, Inc. - San Jose, CA 10/2016 - 09/2017
  • Play key role in designing, developing and unit testing service interfaces and insurance underwriting and policy processing system for InsuranceNow application.
  • Interacted with clients and business analysts for requirement gathering, analysis and prepared technical design specifications and drove projects from the requirements to technical design, implementation and successful delivery.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Conducting code reviews for peers and junior engineers and providing comments and feedback for best practice.
  • Continuously contributed to a culture of software excellence in: design, coding standards, testing and tools.
  • Provided end-to-end application support with fast turn-around time during new product launch.
Consultant - Senior Java Developer Apple - Sunnyvale, CA 09/2015 - 10/2016

My Major Responsibilities:

  • Involved in various phases of the software development life cycle including requirement gathering, data modeling, analysis, design and development.
  • Worked directly with the business owner and prepared functional and technical design specifications and drove projects from the requirements to technical design, implementation and successful delivery for Gather, ApplePedia and Village application.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Continuously contributed to a culture of software excellence in: design, coding standards, testing and tools.
  • Used Agile software development methodology for developing the applications, involved in fixing high priority and high severity issues in timely manner.  

Key Project: Gather

Gather is a powerful tool invented for communication and collaboration, it is being used internally inside Apple to facilitate team communication, coordination and collaboration. Therefore it greatly improves the productivity of various functional teams inside Apple.

  • Analyzed the requirement and created design documents. Conducted reviews with both development and business teams.
  • Developed the plugins on controller layer using Struts, implemented Spring service layer with dependency injection and annotations. Also implemented DAO using Spring framework JDBC and domain objects. 
  • Used Freemarker template to integrate with Struts to generate output. 
  • Developed RESTful web services with Spring.
  • Created the dynamic web pages using HTML, Javascript, JQuery, Ajax and CSS.
  • Worked on PostgreSQL Relational Database and used pgAdmin to build, edit, and format database SQL queries. 
  • Created the unit tests using JUnit for the server side components. The application is deployed to Apache Tomcat.
  • Worked on issue analysis and bug fixing using Jira tool for all issue tickets reported and project tracking.
  • Participated in peer to peer code reviews and provided valuable comments and suggestions during the reviews.
Senior Software Engineer eHealth - Mountain View, CA 02/2014 - 01/2015

eHealth is a national marketplace that lists sales quotes for various health insurance and allows consumers to apply for coverage online.

My Major Responsibilities:

  • Contributed to design, architecture, unit testing and code reviews for the main features of WBE system on OEP (open enrollment period) environment and SEP (special enrollment period) environment such as Pediatric Dental plan and Atlas flow. 
  • Worked directly with the product managers, explored product requirement to identify technical difficulties, recommended the UI design and development approaches, and drove projects from the requirement to technical design, implementation and successful delivery.
  • Helped maintain appropriate unit test coverage, software structure and supportability.
  • Collaborated closely with other engineers on code reviews, design document, and process enhancements.

Key Project: Pediatric Dental plan

Pediatric Dental is one of the 10 essential health benefits. If a qualified health plan does not include Pediatric Dental, the consumer can purchase a stand-alone (Pediatric) Dental plan and apply his subsidy to the Pediatric portion of the Dental qualified health plan, after the subsidy has been applied to the Medical QHP. 

  • Designed Pediatric Dental involving user workflow and server side components and database schema change. Pediatric Dental has the multiple pieces. It includes listing available Pediatric Dentals under selected qualified health plan, selecting dental plan, advanced Premium Tax Credit calculation for selected dental plan, dental plan application creation and submit enrollment to Federally Facilitated Marketplace.
  • Developed Pediatric Dental Plan service layer, business layer and data access layer using Java, Spring framework, Hibernate. 
  • Used Freemarker template to integrate with Spring MVC to generate output. 
  • Created the dynamic web pages using HTML, Javascript, JQuery, Ajax and CSS.
  • Worked on Oracle Relational Database and used Oracle SQL Developer to build, edit, and format database SQL queries. 
  • Created the unit tests using JUnit for the server side components. The application is deployed to Apache Tomcat.
  • Worked on bug fixing and feature enhancements on change requests. Used Jira tool for all issue tracking and project tracking.
  • Involved in peer to peer code review and gave valuable review comments for correction.

Selected Accomplishments:

  • Helped to drive a 10 percent more individual and family health insurance OEP (open enrollment period) applications submission than the initial estimate through ehealthinsurance.com due to the improved work flow and the new features. 
  • Reduce the call center agent's turnaround time for helping the customers finish the questionnaires and the enrollment.
Senior Software Engineer Northrop Grumman Corporation - San Mateo, CA 03/2013 - 01/2014

a leading global security company providing innovative systems, products and solution.


Served as senior Java developer for Shipping Services and Contract Administration of the Program Registration system at the USPS projects. The Program Registration system is a web based portal that provides the capability for customers to register for services, includes shipping service programs and custom contracts. My major responsibilities included designing and developing One-click enrollment for Shipping Services applications and feature enhancement on Contract Administration application. As the key member in the team, I guided the new team members for setting up their development environment for the projects. I worked directly with the product managers and product owners to explore product requirement and drive the projects from the requirement to technical design, implementation and successful delivery. 


Key Project:

One-click Enrollment project helps Shipping Services application users reduce the steps in program enrollment, save the time and reduce the overhead works such as questionnaire and survey. It includes, Program List, My Profile Survey, Business location change (allows user to switch their master CRID to a different business location, programs for which you are enrolled in or eligible to enroll in will be displayed upon selecting a location), List live current enrolled program, Additional Contact information capture. Certification Questionnaire, Manage shipping location.

  • Designed One-click Enrollment involving user workflow, use cases, UML Class diagram and Sequence diagram. 
  • Developed One-click Enrollment on UI presentation layer, controller, services layer, DAO layer and domain layer using Java, Hibernate, Spring MVC Framework, JSP, HTML and CSS. 
  • Worked on Oracle Relational Database and used Oracle SQL Developer to build, edit, and format database SQL queries, packages, procedures and functions. 
  • Used JUnit for creating server side unit tests and Maven for Project Build.  Deployed the application to Apache Tomcat.
  • Used tortoise SVN to keep track of all work and changes for the source code.
  • Involved in peer to peer code review and gave valuable review comments for correction.
Software Engineer Casenet Inc - Bedford, MA 03/2011 - 02/2013

The TruCare application is a member-centric care management solution that provides case, disease, and utilization management for health plans. It is the core product of the company. As key member of the development team of the product, I quickly became SME (Subject Matter Expert) and Gatekeeper in four major areas of the product, and responsible for making final technical decisions in those areas.  

My Key Achievements:

  • Key role in designing and developing multiple features for key functional subsystems on the domain models, services and UI in three major releases. 
  • Worked directly with the product managers, explore product requirement to figure out technical difficulties, recommend the UI design and development approaches, and drive projects from the requirement to technical design, implementation and successful delivery.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Continuously evolved and contributed to a culture of software excellence in: design, coding standards, testing and tools. 
  • Provided help and guidance to junior team members in both the domain knowledge and the technical skills.

Key Projects:

TruRemote

InterQual Clinical Review, Transition Plan and Quality Measure 

Home Community Services

  • Key contributor to the design and the development of the three main features in TruCare system.
  • Helped other engineers who are not familiar with Flex, MXML and ActionScript in the scrum team to learn the framework and languages in a very short time and constantly answer domain knowledge and technical questions during the design and implementation.
  • I was responsible for the entire lifecycle including requirements gathering, domain model design, implementation and unit testing.
  • The languages, technologies and framework were used in the design, client side and server side implementation and the unit testing: Java, Adobe Flex, Adobe AIR, Hibernate, Spring Framework, Maven, UML, JUnit, JBoss and Jasper Reports.
Software Engineer II Nuance Communications Inc - Burlington, MA 02/2006 - 02/2011

eScription's computer aided medical transcription solution are suite of distributed multi-tier applications deployed in large hospitals and healthcare organizations to improve productivity and reduce cost of medical transcription.

My Key Achievements:

  • Key contributor to the design and development of eScription's computer aided medical transcription solution. As key member of the EditScript Administration team I have involved in the development and enhancement of Editscript, EMon and NetScript.
  • My major responsibilities included analysis of customer feedback from the product usability meetings and identify major enhancement to be included in next release cycle, writing software functional specification, design specification, coding, unit testing, and coordination with the QA and release team. 
  • I was also participating in design review, code review and provide guidance to junior level software engineers.  My development work spans UI, the middle tier and the back-end databases. After five years at eScription I have become SME in EMon application and EditScript Server. 

Key Projects and Duties:

Clinician's Patient Picklist and Electronic Signature Enhancements

  • I was responsible for the requirement gathering.
  • I designed the features based on the product requirements, created the functional specification and the design specification and conducted review meetings with various stakeholders across the organization including product management, the technical architect, the QA manager and the installation team manager.
  • I developed both the front-end User Interface and the back-end business logic and workflow, and wrote the unit tests.
  • The technologies were used in the projects: Swing, Servlet, Java/J2EE, RMI, XML, JSP, JDBC JUnit and SQL

Servlet Controller Tool

  • I was responsible for the design and the development of this tool.
  • This is a sophisticate tool used by the support, sysAdmin, QA and development team to define, migrate, start and stop the servlets and deploy the jar files for each servlet for the 200 more customers on the different realm (playpen, development and production environment). I redesigned and implemented the tool so that it can run under both JRun and JBoss.  
  • The tool was written in Java.

Dev-Track

  • As a senior team member I acted as the representative of EditScript Administration team working with the QA, installation, support and release teams to analyze and prioritize defects and assign them to the appropriated team members who will fix the issues.  
  • Working with other members in the team to ensure the full resolutions of the defects. 
Education
Master of Science: Computer Science University of Massachusetts - Lowell

GPA: 3.8/4.0

Bachelor of Science: Mathematics Capital Normal University - Beijing
Work Authorization Status

U.S. permanent resident

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Core Competencies
  • C++ Software Development (3 years)
  • Python (2 years)
  • Java (1 year)
  • SQL (1 year)
  • Valgrind (1 year)
  • MEAN Stack (1 year)
  • Angular (1 year)
  • IOS Development (1 year)
  • ReactJS (1 year)
  • HTML/CSS/javaScript (2 years)
Education and Training
Bachelor of Arts : Computer Science, 2017 University of Michigan Ann Arbor, MI

CSE Courses Taken: Web Database and Information Systems, Data Structures, Software Engineering, Algorithms, Theory of Computation, Computer Organization, Database Management Systems, Cryptography, Essentials for CS

Projects
Wikipedia Search Engine:
  • Built a full-stack Wikipedia Search Engine utilizing Python Flask, AJAX, and HTML/CSS/ReactJS
  • Implemented a MapReduce server running on Hadoop's CLI that indexes and persists Wikipedia files.
  • Developed an index server that handles search queries and returns results based on PageRank scoring.​
 ​Photobook:
  • Built a full-stack personalized photo viewing website using NodeJS, HTML/CSS/Angular, and MySQL which allows users to upload, group, and post photos.
  • The frontend is implemented as feeds that contain photos posted by users and their friends. 
  • The backend is implemented as a Cache Server which abstracts the database and serves the purpose of reducing query latency.
SillyQL:
  • Developed a fully functional RDBMS in C++ that supports DDL and  DML statements from a subset of ANSI SQL and provides indexing capabilities on any subset of columns. 
  • Optimized data retrieval by implementing hash and bst indexes on given columns. 
Experience
Software Developer
July 2018 to Current
SatoshiSoup
  • Worked on a startup that focused on incorporating Blockchain technology to provide company-specific enterprise solutions to our clients which include Samsung and HTC.
  • Developed a full-stack e-commerce platform for our client, TheGreenSolution, employing NodeJS, Express, ReactJS, and MongoDB that allows users to make online purchases using a tokenized asset created by our system. 
  • Partnered with several blockchain companies to provide our customers with decentralized cloud storage and the ability to liquify their illiquid assets.
Application Developer
UMentor
  • Developed an application that uses a matching algorithm which allows first year students to find a mentor that best suits their needs.
  • Identified and linked with multiple mentorship programs within the University of Michigan.
  • Learned Swift programming with no previous knowledge of mobile app development to develop the app.
  • Implemented functionality to manage schedules, calendars, and events based on student interests and needs.

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Summary of Qualifications
  • 5 years experience as a software developer
  • 3 years native mobile development experience. 
  • Knowledgeable, fast learning, motivated developer
  • Designed, prototyped, and launched functional applications for Android devices and embedded devices
  • Exceptional time management skills shown through handling multiple projects concurrently
  • Innovative thinking from a diverse work history: sales, technology, agriculture, oil field, construction
Technical Skills

Operating Systems:  Android, iOS, Windows, Linux, Unix, OSx
Tools and Technologies: Android SDK, Android Studio, Eclipse, IntelliJ, GIT, Atlassian products
Languages: Kotlin, Java, JavaScript, Swift, HTML, SQL, C, C++, Python, HL7

Work History
Software Engineer 11/2018 to Current
Hewitt Packard Inc. Kitchener, Ontario
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Researched and developed mobile Android app and SDK to help users efficiently locate all print services within immediate location.
  • Developed apps for cloud based services
Android Developer 03/2017 to 11/2018
PrinterOn Inc. (acquired By HP Inc.) Kitchener, Ontario
  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs
  • Created custom mobile applications using native technologies as per client specifications.
Computer Science Research Assistant 12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University Brandon, Manitoba
  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Relevant Experience

Software Engineer                                                                                   11/2018 to current 

Hewitt Packard Inc.

  • Designed and implemented new SDK and Android app for HP print solutions
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Participated in complete Software Development Life Cycle for proper analysis, development, testing, deployment and enhancement of the code.


Android Developer                                                                                   03/2017 to 11/2018

PrinterOn Inc. (acquired by HP inc.)

  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs


Computer Science Research Assistant                                                                                   12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University

  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Education
Master of Math: Computer Science 2017 University Of Waterloo - Waterloo Ontario
Bachelor of Science: Computer Science 2016 Brandon University - Brandon Manitoba
Bachelor of Science: Physics 2013 Brandon University - Brandon Manitoba

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Global Information Technology Head

Experienced in leading information technology projects, expertise in all phases of project management life-cycle and strong team management background

Professional Profile

Senior information technology manager with deep expertise leading technology projects. Dedicated to delivering innovative, valuable solutions to drive customer service. Skilled in all phases of project management life-cycle, including initiation, planning, execution, and closure. Highly analytical with proven abilities in technical troubleshooting and problem solving to quickly remedy issues and maintain productivity.

Areas of Expertise
  • Project Leadership
  • Strategic Planning and Direction
  • Change Management and Process Control
  • Software Delivery
  • IT Governance
  • Team Building/Recruitment
  • Cloud Technology
  • Budget Administration
  • Cost Control/Reduction
  • Six Sigma Methodologies
  • Business Plan Development
  • Decision Making
  • Relationship Building
  • Amazon Web Services
Professional Experience
Fujitsu Heredia, Heredia Global Head of Cross-GDC Networks 05/2018 to Current
Accountable for implementing and ensuring standardized networks across all Global Delivery Centers including Costa Rica, Portugal, Poland, Malaysia, Philippines, China, Russia, and India for WAN, SD-WAN, Internet, MPLS and other network circuits.
 
  • Leading global migration for Next Generation Contact Center Platform across 5 countries.
  • Implemented proof of concepts for AWS Connect including voice recognition, machine learning, sentiment analysis, bots, etc.
  • Research, recommend and implement a standardize collaboration platform to be used across the different GDCs.
  • Understand (and ensure clear standardized documentation of) current network arrangements (including costs, constraints, and service continuity) for all GDCs and each of their key networks (i.e. FJWAN, GWAN, SDWAN, Internet as well as key local network circuits).
  • Develop and implement a coherent and standardized network strategy and associated policies for the GDC organization (including network service continuity & enhanced resilience for all GDCs).
  • Work closely with regional and global network support teams to provide a joined-up approach to network management and problem resolution.
  • Coordinate the resolution of key GDC network issues, including an initial focus on:
    - Japan OneTeam network solution, including remote access from GDCs for Japan customers.
    - Resolution of apparent networks slowness when using ZinZai Connect in GDC locations.
  • Respond to ad-hoc requests from (internal) customers regarding network issues as well as sharing of best practices across GDCs and ongoing maintenance of network diagrams etc. 
  • Maintenance of network diagrams and network cost profiles for each GDC as well as development and maintenance of cross-GDC network policies.
  • Standardization of network arrangement for GDCs in line with defined cross-GDC network strategy.
  • Ensure satisfaction with cross-GDC Networks (feedback from GDC Heads and other senior executives across GDC organization).
  • Budget and timescale management for all cross-GDC Network projects.
​​
Key Contributions
  • Succesfully migrated On-Premises Avaya Call Center Infrastructure to Amazon Connect (Cloud Contact Center).
  • IT annual budget reduction of $300,000 (25%) with call center migration to as a service model.
  • Implementation of Real-Time Sentiment Analysis including call transcript and simultaneous translation. This helps to understand the real voice of the customer.
  • Implementation of Omni-Channel support which combines voice, SMS, email, webchat and social media channels with the integration of Symbee and AWS Connect.
  • Implementation of state of the art headset technologies for agents which provides real-time analytics including background noise maps, automated alerts based on agent-customer interaction.
  • Contact Center standardization across GDCs will lead to a 45% cost reduction in global IT OPEX, which will translate to an estimate of $500,000 per year savings.
Fujitsu Heredia, Heredia Head of IT 12/2016 to 04/2018
Recruited by Fujitsu, the leading Japanese information and communication technology company, offering a full range of technology products, solutions, and services.
  • Responsible for the 24x7 local infrastructure including corporate servers and databases administration, network infrastructure, corporate applications, IT managed peripheral equipment and resources, data and voice telecommunication services.
  • Manage staff and IT infrastructure to support the needs of Fujitsu's growing operation. 
  • Enforce Fujitsu's policies and safety regulations within the personnel.
  • CAB Member for Change Requests, helps to review and approve change requests.
  • Leading project to standardize global wide area network connections.
  • Incident Security Committee member, help review, contain and close security incidents. Periodical revision of Risk Matrix. 
  • Local CISO.
​​

Key Contributions

  • IT budget reduction in existing contracts. 48% savings in MPLS expense and 38% savings in telecommunications contract.
  • Reduction in IT CAPEX expense of 20% by shifting cost to OPEX with operational lease for infrastructure renewal. 
  • Total annual savings in IT budget of $ 220,000; 15% reduction in annual budget.
  • Implementation of NGFW for improved perimeter security with anti-malware, anti-spam and URL filtering.
SBR Net Marketing Escazu, Costa Rica Information Technology and Operations Manager 11/2015 to 11/2016

Recruited by SBR Net Marketing to oversee all aspects of the Information Technology and Operations department's strategies by managing staff; researching and implementing technological strategic solutions.

  • Develop requirements, outlines, budgets, and schedules for information technology projects
  • Utilize in-depth technical knowledge and business requirements to Assess new opportunities and prepare proposals.
  • Develop security standards, procedures, and guidelines for multiple platforms
  • Manage relations with IT providers

Key Projects

  • DDOS solution: Researched existing WAF and DDOS mitigation solutions including Prolexic, DOSarrest and Amazon Web Services to implement a mitigation solution that would reduce the risk of a DDOS attack
  • VoIP Solution: Proposed and implemented a Cisco 2921 SIP-PBX solution running Cisco's Call Manager Express to replace the existing open source asterisk solution
  • IT Security Infrastructure: Change existing firewall software solution to a hardware based solution using the Cisco ASA 5515-X
  • Amazon Web Services re-structuring: Migrated services from Peer1 collocation services in Canada and from office HQ to AWS. Implemented security policies to manage AWS access with on-premises Active Directory
  • Email platform migration: Migrated company's email solution from an on-premises freeware solution (Postfix) to exchange online with Active Directory Synchronization and Skype for Business integration

Key Contributions

  • Negotiated existing IT contracts with external providers which saved the company 45,000 USD annually in IT and Operations expense budget reducing it by 55%
  • Re-organized Amazon Web Services structure to lower the monthly costs, this translated to a 45% savings, a total of 55,000 USD per year
  • Implemented the Atlassian suite of products for service desk, project management, and created a set of Standard Operating Procedures to ensure standardization in existing processes and to propose enhancements
  • Renewed IT Infrastructure.
CITIBANK San Jose, Costa Rica Regional Software Delivery Manager and Assistant Vice President 06/2013 to 08/2015

Selected by Citibank's Global Software Delivery group to manage global software delivery and deployment projects with a remit of 400,000 desktops and servers.

Software Delivery Projects:

  • Manage entire deployment process in support of horizontal software releases for Citi sites globally, including planning, installation testing, deployment, and quality assurance.
  • Validate software installation after each deployment cycle and analyze and report on missing or failed deployments
  • Implement remediation action plans to properly install software on all failed and missing devices
  • Report on all metrics to ensure that deployment goals are reached for each software deployment cycle and application.
  • Create data analysis tools, SQL queries, and process control documentation.
  • Ran installation tests, documented issues, ran reports for validation, and gathered and reported on success metrics.
  • Communicate with clients and system administration teams on software installation status, testing results, and deployment details
  • Coordinate with engineers on scheduling of server upgrades and installations.

Key Contributions:

  • Restructured existing wave balancing process to manage deployment of software to selected computers and servers prior to full release. Increased productivity across all global regions.
  • Implemented a new deployment monitoring process to track global deployments in real time and report on targeted metrics
  • Integrated the deployment monitoring process with Sharepoint to facilitate access to the resources

Host Manager:

  • Act as host manager for a team of six engineers, including interviewing, on-boarding, mentoring, training and contact point with Human Resources
Education
Master of Science: Project Management 2016 Universidad Latinioamericana de Ciencia y Tecnología, Heredia, Costa Rica
Master of Science: Telecommunications 2010 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Bachelor of Science: Electronic Engineering 2005 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Professional Development
  • Certified Information Systems Security Professional - CISSP. 2019
  • Amazon Web Services Training on AWS Connect. 2018 
  • Continuity of Business per ISO 22301: SGE Consultores, 2017
  • Certified Internal Auditor ISO 20000 and ISO 27000: SGE Consultores, 2017
  • Solutions Architect Associate Certification for AWS: Cloudacademy, 2016
  • Operations on AWS: Cloudacademy, 2016
  • Citrix XenApp 6.5 advanced administration: Citibank, 2014
  • ITIL Foundtations v3: VLA Academy, 2013
  • CCNA: VLA Academy, 2013