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Fluent in Farsi
Intermediate in Russian
ITIL Foundation V3 Certified
CompTIA Security + Certified
AWS Solutions Architect Associate in progress
CCNA in progress
Bachelor of Science: Electrical and Computer Engineering
University of Arizona, Honors College - Tucson, AZ
Graduation Date: May 2017
ECE Major GPA: 3.70
Experienced Technical Consulting Engineer with over 10 years of relevant experience. Known for being a strong engineer and self-driven leader with a reputation for resolving problems, improving customer satisfaction, and helping to drive improvements.
Serve as a Technical Consulting Engineer for the Cloud Collaboration TAC Team to identify, prevent and resolve customer issues; including Premium and EPiC customers.
Served as a Customer Support Engineer for the TAC Telepresence Team to support on-premise products and related technologies; including but not limited to TMS, TMSXE, TMSPE, MRA, Conductor, Cisco Meeting Server, TPS, Expressway, Endpoints, CUCM, IM&P, Jabber, Windows, SQL, TCS, and MCU.
24/7/365 technical and operational support to DISA and its supported end users; Supporting both training and real world tactical missions worldwide.
Supported a large Global based Enterprise that comprised of 60 CUCM Clusters to troubleshoot and provide solutions to break/fix issues in the Voice technology within SLA guidelines.
Proficiently installed, configured and managed network routers, switches, gateways, voice phones, CUCM, UC, and other network devices for Data, Video and Voice communications on both NIPR and SIPR.