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Professional Summary
Hardworking and self-motivated individual with an active CBP clearance, and a strong technical background with a desire to utilize my advanced capabilities and enhance my skills to further develop a career path in Network Engineering
Skills
  • Active Directory Administration Users, Groups and Computers
  • VMware vSphere
  • VM Creation
  • SCCM
  • MobiKey
  • Cisco AnyConnec VPN configuration
  • Wireless Access Point
  • Agile methodologies
  • Risk mitigation and management
  • Data analysis
  • LAN and WAN expertise
  • FTP servers knowledge
  • Data backup and recovery systems
  •  Desktop and laptop repair
  • Skilled in TCP/IP and WAN
  • Image Processing
  • Ghost Imaging
Work History
System / Software Engineer 04/2017 to Current
Unisys Corporation Supporting CBP (TASPD)
  • Providing production support for Pride Application
  • Responsible for tracking of trouble tickets and resolution of escalated incidents
  • Performing user account maintenance, managing incidents and providing resolution for end-users technical challenges
  • Troubleshoot Radseeker devices 
  • working with third-party vendors (PNNL) to isolate and correct RPM issues
  • Ensuring reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues
  • Providing production support  for ATS Security
  • Activating  accounts for OFO, and other government agencies in Entitlement Production Environment  
  • Responsible for working with Information Systems and other teams to properly administer access for all ATS applications 
  • Verifying clearance level of clients  before granting access to restricted ATS Applications
  • Working closely with OFO and other government agency users to resolve access issues and answer questions
  • Applying advanced Identity Access Management concepts, processes, practices, and troubleshooting techniques
  • Design and enforces controls over privilege access management
  • Responsible for access reporting on/from all supported ATS applications, as applicable
  • Works with OFO and Entitlement teams to develop roles and enable authorization and authentication
  • Providing OFO with access audit report quarterly 
  • Monitoring and ensuring that all access administration systems and process are followed as per specifications
  • Responsible for ATS Help Desk Remedy Queue
  • Responsible for monitoring production Remedy Tickets and assigning to development teams
  • Submitting a summary report  of Remedy Tickets to management daily
Network Administrator 09/2016 to 04/2017
Unisys Corporation Supporting CBP (TASPD)
  • Analyzing, designing, installing. configuring maintaining and repairing network infrastructure 
  • Diagnosing and resolving problems in response to customer reported incidents
  • Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance
  • Providing Tier III/other support per request from various constituencies. Investigates and troubleshoots issues. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
  • Maintaining and monitoring  the server room, the wireless network and other server infrastructure
  • Delivering on-site IT and AV technical support for 450 staff
  • Overseeing  the daily performance of network
Network Administrator 09/2016
Eagle Ray, Inc. Supporting CBP (TASPD)
  • Provided technical support for PC hardware and software including Microsoft Office Suite 2003/2007/2010. LAN, VLAN, WAN and Server hardware installations, maintenance, upgrades, warrantee management, and inventory management  
  • Installed software, modified and repaired hardware and resolved technical issues
  • Identified and solved technical issues with a variety of diagnostic tools
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
  • Provided on-call support for critical issues
  • Monitored overall network performance
  • Worked closely with CBP NOC, DHS OneNet and server engineers to ensure quality service
  • Performed network modeling and analysis
  • Identified service improvement opportunities.
IT Support Specialist 10/2012 to 07/2013
Systems Integration Inc. Supporting CBP (TSD)
  • Provided technical support to over 65,000+ CBP and DHS end users -serving a variety of Federal, state, local, and international agencies including but not limited to CBP Officers, Border Patrol Agents, Air & Marine Officials, Agricultural specialists, law enforcement personnel, domestic and international trade partners, and travelers to and from the US
  • Administered password resets ensuring strong authentication DHS procedures for Novell LAN, Windows Active Directory, TECS/TPX, ATS, VPN, and PICS accounts using INFOSEC security principles for industry and CBP Security Standards
  • Performed escalation procedures for Severity 2 (High) and Severity 1 (Urgent) issues to Service Desk Management and Incident Management
Education
Associate of Science: Network Security October - 2011 ECPI University - 10021 Balls Ford Rd # 100, Manassas


    Courses Included:

    • Introduction to Network
    • Introduction to Operating Systems
    • Networking I & II, Intermediate Routing and Switching
    • Windows Client and Server, and Network Security I & II
    • Training in Customer Service for Technical Support

Languages

Fluent in Farsi

Intermediate in Russian

Certifications

ITIL Foundation V3 Certified

CompTIA Security + Certified
AWS Solutions Architect Associate in progress 
CCNA in progress

This resume is created in 7 minutes.
Professional Summary
Personable and professions under pressure. Very good with most computer software programs. Have worked with servers in the past, as well as on-site customer jobs. Currently going to MSUM and MState to finish BS and AAS, respectively, in Information Technology. 
Skills
  • Trusted key holder
  • Quick learner
  • IT security best practices
  • Active Listening Skills
  • Energetic Work Attitude
  • CompTIA A+ Certified
  • Project oversight
  • Improvement tracking
  • Operation system software
  • Staff management
  • Time management
  • Advanced critical thinking
  • Project Management
  • Technical support
  • Cost estimation
  • Team leadership
  • Quality assurance
  • Functional requirements understanding
  • Policy implementation
  • Product development
  • Data collection and analysis
  • Written and oral communication
  • System upgrades
  • Enterprise applications
  • Windows and Linux
  • Employee evaluations
  • Customer service
  • Data backup and retrieval
  • Conflict resolution
  • Testing plans
  • Network upgrades
  • Troubleshooting
  • Project documentation
  • Resource scheduling
  • Training delivery
  • Policies and procedures
  • Problem Resolution
  • Training system scope
  • Planning and implementation
  • Excellent problem-solving abilities
  • Customer focused
  • Hardware documentation
  • CISCO router management
  • Process implementation
  • New employee mentoring
  • Team oversight
  • Excellent communication skills
  • Troubleshooting technical issues
Work History
Service Desk Team Lead, 05/2018 to Current
Tech Mahindra America Fargo, North Dakota
  • Eliminated process gaps by implementing new methods of standardized training.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Tracked attendance and progress against goals for each participant.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Prepared weekly employee work schedules for 8 team members so all shifts received adequate coverage.
  • Developed technical solutions to diverse operational problems.
  • Evaluated and adopted new technologies to address changing Project needs.
  • Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Documented procedures for business processes and shared this information with the appropriate stakeholders.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Senior Engineer, 10/2017 to 03/2018
Computer Place of Fargo Fargo, ND
  • Performed all testing and troubleshooting methods and documented resolutions in the system.
  • Worked closely with customers to efficiently resolve issues.
  • Ensured proper installation of cables, operating systems and software.
  • Reviewed technical documentation and procedures.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Retained existing clients and developed new business by extending high quality and efficient service.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided on-call support for critical issues.
Level III Support And Server Administrator, 06/2014 to 01/2017
The Art of Warfare INC Indiana
  • Made recommendations and developed technical design for new application features.
  • Identified and corrected performance issues.
  • Followed internal procedures for change management, incident management and escalation.
  • Implemented new services into production.
Various, Including Medical Specialist, 01/2004 to 01/2010
US Army Washington, DC
  • Performed all tasks and duties as requested for the US Army.
  • Some of them included taking Blood from patients in a hospital setting, to giving IVs while in combat.
Education
Bachelor of Science: Cybersecurity And Information Assurance, 2022
Western Governors University - Salt Lake City, UT
Certifications
  • CompTIA A+ Certification 24JAN2018
This resume is created in 7 minutes.
Objective
Electrical and Computer Engineer seeking full time opportunities in Flight Sciences (RMS Internal Resume)
Work History
Product/Test Engineer 05/2014 to 08/2014
Everspin Technologies Inc 1347 N Alma School Rd # 220, Chandler, AZ 85224
  • Worked with wafers and tested them for bit fail rates as well as researching DDR3 SDRAM memory as a learning model for MRAM spin-transfer torque
  • Worked with constructing electromagnetic waveguides 
Software Engineer/Business Analyst 12/2014 to 01/2015
Everspin Technologies Inc 1347 North Alma School Road #220, Chandler, AZ 85224
  • Worked with Python scripting to create a database keeping track of cash flow
  • Interacted with the hired consultants to figure out how to best optimize cash flow  
Systems Engineer I - SPC 10/2017 to Current
Raytheon Missile Systems Tucson, Arizona
  • Worked directly on RKV program to accomplish tasks leading up to CDR and TIM
  • Tasks included analysis of attitude seeding to minimize delta between truth and simulation of flight craft [~ 1 month]
  • Development of low-fidelity simulation (C++) which replaced tactical code to improve test capabilities [~3 months]
  • Full development of an FPGA Bitwise Model (C++) to support RKV firmware team [~4 months]
  • Creation of driver for SM3IIA FPGA model  (C++) to modularize software at the interface level & implementation of algorithms [~1 month]


Academic History

Bachelor of Science: Electrical and Computer Engineering
University of Arizona, Honors College - Tucson, AZ
Graduation Date: May 2017
ECE Major GPA: 3.70

Term Honors: 

  • Deans list since beginning of Junior Year

Study Abroad:

  • RWTH Aachen University hosted program for research in the summer of 2016 as part of an international exchange internship
  • Worked to research and develop navigation algorithms for underground exploration; utilized ROS for simulation and testing 

Affiliations:

  • Space X Hyperloop Club/Competition: Responsible for creating an electromagnetic breaking system in the design of the air bearings and suspension sub teams for a transportation pod
  • CardioSpark: Company sponsored project to create an internet network of medical devices to reduce cardiac arrest response times
Skills

Electrical Engineering:

  • Circuit Analysis with PSpice software, Oscilloscopes, Multimeters, AC/DC Power Supply, Laplace/Fourier methods, RF Design, Signal Processing, Automatic Control Systems, Matched Circuit Design, Photovoltaic Systems
  • Hardware construction with jumper cables, wire-wrapping, molex connectors, and soldering

Computer Engineering:

  • C, C++, Python, Verilog, Matlab, GIT Version Control, Linux/Unix, XC32 compiler for the PIC32MX, ROS, Microsoft Excel, HTML

Agile:

  • Jazz RTC VC, Jenkins Build Management, Klocwork Analysis, Scrum/Kanban/XP Practices, SAFe Certified Developer
This resume is created in 7 minutes.
Professional Summary

Experienced Technical Consulting Engineer with over 10 years of relevant experience. Known for being a strong engineer and self-driven leader with a reputation for resolving problems, improving customer satisfaction, and helping to drive improvements.

Recent Skills
  • Control Hub
  • Cloud and on-prem Telepresence devices
  • Directory Connector
  • Calendar Connector (Exchange, Google)
  • Expressways (Starting from X8.7)
  • CUCM (Starting from 4.3)
  • Webex Teams
  • Basic Python
  • SSO integrations
  • MRA
  • TMS
  • TMSXE
  • CMR Cloud
  • CMR Hybrid
  • Cloud Collaboration Tools
  • Project Work and Mentoring
Work History
Technical Consulting Engineer - Cloud Collaboration, 11/2018 to Current
Cisco RTP, NC

Serve as a Technical Consulting Engineer for the Cloud Collaboration TAC Team to identify, prevent and resolve customer issues; including Premium and EPiC customers.

  • Work closely with Engineering to help resolve newly identified or existing defects, drive documentation enhancements and potential enhancements.
  • Use various tools and have a familiarity with a broad range of platforms to perform daily tasks.
  • Use previous experience from roles within Networking, Voice and Telepresence to resolve issues not directly related to the current technology.
  • Follow Organizational Policies and Procedures.
  • Review NPIs and TOIs to provide feedback and keep current on changes.
  • Mentor New hires and participant in New Hire Interviews.
  • Help with writing and maintaining python scripts for Expressway, TMS and SparkPost.
  • Learn at least one new thing every day.
Customer Support Engineer - Telepresence, 06/2016 to 11/2018
Cisco RTP, NC

Served as a Customer Support Engineer for the TAC Telepresence Team to support on-premise products and related technologies; including but not limited to TMS, TMSXE, TMSPE, MRA, Conductor, Cisco Meeting Server, TPS, Expressway, Endpoints, CUCM, IM&P, Jabber, Windows, SQL, TCS, and MCU.

  • Filed defects and documentation enhancements to improve product serviceability.
  • Worked closely with peers to maintain, write and teach others automation methods using Python to drive problem detection and correction for faster resolutions. Maintained a Weekly call with other TAC regions to discuss efforts with regards to TMS Automation.
  • Served as the TAC EPiC Champion to drive focus and adoption on proactive problem detection and correction beyond the Customers original reported issue.
  • Wrote and reviewed Techzone articles for internal and public availability.
  • Served as one of the local team escalation points for issues related to TMS, TMSXE and MRA.
Network Engineer II, 06/2015 to 06/2016
Trace Systems Ford Island, HI

24/7/365 technical and operational support to DISA and its supported end users; Supporting both training and real world tactical missions worldwide.

  • Performed network configurations, system monitoring, remote satellite terminal activation and network problem resolution.
  • Worked with Remedy, SolarWinds Orion Network Monitoring System (NMS), VX Builder, VX Watch, Viasat VINE Manager, iBuilder, iMonitor, and iSite.
  • Configured various devices including; Satellite Modems (iDirect, Linkway, Advantech), Cisco Switches and Routers, CUCM, Analog VX900, Encryptors, Firewalls (ASA and Sidewinder), frequency converters, and other equipment IAW with established parameters, TTPs, and SOPs.
  • Configurations and troubleshooting included but not limited to: BGP, RIP, Static routing, VLANs, ACLs, Prefix lists, multicast, VPN tunnels, VOIP and SVoIP, NAT, IGMP and ICT.
  • Remotely Activate and Deactivate Missions into the IP/SATCOM networks and assist users with troubleshooting SATCOM and IP network problems within Contract ALPs.
  • Coordinate with external offices and agencies; DISA CONEX Branch, network users, MILSATCOM and Commercial SATCOM vendor NOCs, DISA IP NOCs, and other communications planners, managers and operators.
  • Analyze Satellite and Gateway Authorization Requests, Telecommunication Service Orders and Transmission Plans to determine configuration requirements.
Customer Support Engineer - CMS Voice, 09/2013 to 06/2015
Cisco @ Insight Global RTP, NC

Supported a large Global based Enterprise that comprised of 60 CUCM Clusters to troubleshoot and provide solutions to break/fix issues in the Voice technology within SLA guidelines.

  • Followed escalation policies to ensure appropriate timelines for next level troubleshooting.
  • Utilized Maximo and BMC Remedy for ticket management.
  • Frequent interaction with Cisco MAP to monitor devices for proactive and reactive actions to failed hardware or configurations.
  • Followed Policies and Procedures to performs changes in the production environment.
  • Worked with vendors to perform phone replacements, troubleshoot issues with CUCM registration and update configurations for Cisco IP Phones, Switches etc.
  • Open tickets with Verizon, AT&T, and BT to get on site support for PRI Circuits, Analog legacy devices, tag and locate and verify service requests.
  • Worked with CUCM versions 8.x, 6.x, UC, CER, Voice Access Gateways, Router, Switches and IP Phones.
  • Pulled traces using RTMT and use CDR Records to verify test calls and narrow down root cause.
  • Made the wall of honor for excellent customer feedback multiple times.
  • Worked as a team player to assist other colleagues with troubleshooting and configurations to increase company productivity.
  • Named overall top "ticket killer" of the team, for three meetings in a row, due to the amount of quality ticket closures performed.
Network Administrator II , 11/2008 to 09/2013
US Army Honolulu, HI

Proficiently installed, configured and managed network routers, switches, gateways, voice phones, CUCM, UC, and other network devices for Data, Video and Voice communications on both NIPR and SIPR.

  • Experience in 24x7 environment with on call duties.
  • Interacted with different customers on-site frequently on a daily basis.
  • Reverse engineered the layout of over 40 network diagrams to facilitate documentation to assist with troubleshooting and DIACAP inspection using Visio.
  • Performed reactive troubleshooting and resolved problems with network devices, configurations while remotely, onsite or over the phone.
  • Monitored Network with Spectrum Network Monitoring System.
  • Performed upgrades from CUCM Version 4.3 to 8.0 and helped to implement 802.1x based authentication.
  • Often configuration changes for Voice/Data VLANs, SIP, Port Security, routing protocols EIGRP, OSPF, Static on both Cisco and Foundry Routers/Switches for DHCP and Static Networks.
  • Trained others to increase Company Service and Handling of remedy tickets using BMC Remedy as well as on network fundamental to increase network management capabilities.
  • Worked with Telco to troubleshoot PRI/T1 circuits, the CSU/DSU, perform loopbacks and with conversions from POTs to VoIP
  • Maintained COMSEC on over 100 Taclanes and KIV-7s; handled, Inventoried and loaded COMSEC and Cryptographic devices on a daily basis.
  • Hands on knowledge with devices from Foundry, Cisco, General Dynamics, Avaya and Tandberg in support of VTC.
  • Made Ethernet cables, and worked with various cable types of fiber, Copper, Coaxial, RS232.
  • Installed over 1000 new VoIP Phones for 2 clusters and switched out faulty hardware (cards in switches, phones, cables, routers, fiber media converters)
Education
Bachelor of Science: Software Engineering Management, Expected in 2020
Strayer University - Raleigh, NC
Associate of Arts: IT Cisco Networking - Feb, 2015 University of Phoenix - Raleigh, NC
Certifications
  • Security + CE COMP00102
  • CCNA Collaboration
  • CCNA Video
  • CCNA Voice
  • CCENT