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Professional Summary

Quality-focused Principal Consultant successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge.

Skills
  • Customer relations
  • Excellent communication skills
  • Excellent planner and coordinator
  • Computer programming
  • System upgrades
  • Project management
  • Conference planning
  • Report development
  • Schedule management
  • Analytical thinker
  • Decision-making ability
  • Operations management
Work History
Technical Support Analyst, 02/2017 to Current
ACME Transporation Syracuse, NY
  • Designed strategic plan for component development practices to support future projects.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
Technical Lead, 06/2016 to 01/2017
Charter Spectrum 6005 Fair Lakes Rd. Syracuse NY , NY
  • Developed technical solutions to diverse operational problems.
  • Managed team of 20 personnel focused on implementing resolutions and updates.
  • Oversaw a variety of projects, including budgets, milestones and team performance.
  • Maintained related hardware in good working order.
  • Provided methodologies for object-oriented software development and efficient database design.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Executive Assistant, 01/2015 to 07/2016
Creative Art Solutions New York City
  • Frequently used word processing, spreadsheet, database and presentation software.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Service Representative, 01/2013 to 11/2014
Eastman Library New York City , NY
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
Education
Bachelor of Science: Accounting , Current
Capella University - Minnesota
  • 4.0 GPA
  • Coursework in Accounting, Finance and Statistics
  • Coursework includes Speech and Communication, Sociology and Psychology
  • Student Body Treasurer
Associate of Arts: Liberal Arts , 2015
SUNY Binghamton University - New York
  • Associate's Degree
  • 3.5 GPA
This resume is created in 7 minutes.
Professional Summary
​Tech Lead, Inmobi     (Total Experience: 7 Years)
  • More than 5 years experience in Mobile & Ad-­tech domain. Worked on core platform initiative.​
  • Experience in designing and development of robust, feature rich, highly scalable platforms products which could be leveraged across multiple teams.
  • Experience in mentoring, guiding and leading the team for end to end product development and delivery.
Technical Skills
  • Programming Language
  • Database
  • Other Frameworks

Core Java, Python (Basic)

PostgreSQL, Cassandra (Basic)

Kafka, Maven, Hibernate, Thrift, Redis, Spring, Guice, Git, Elastic Search, Zookeeper, Zipkin, Activiti BPMN 2.0

Professional Experience
Technical Lead Nov 2015 to Jan 2017
Inmobi
Leading the effort for developing core platform products with a team of 6 developers. Working with different engineering and business teams for understanding their requirement for building the next platform product like Audit Platform, Change Propagation System etc. 
 
API Gateway Using Async I/O with Rate Limiting
Designed and implemented highly scalable API Gateway, which is used by outside world for calling the Inmobi APIs. Used non blocking I/O for implementing high throughput system with rate limiter functionality. Compared to its previous version where blocking I/O was used, we achieved around 400% increase in the throughput.
 
Audit Framework
Designed and developed the audit framework which will capture the change which has been done on the domain's entity. Every service is producing the audit event on kafka which is consumed by central audit system and storing it in elastic search and cassandra for fast retrieval of data.
Senior Software Engineer Aug 2012 to Oct 2015
Inmobi
Role Based Access Control (RBAC)
RBAC is an approach to restricting system access to only authorized users. RBAC service allows other InMobi services to offer granular level access controls around the functionality they offer. We have implemented server-to-server authorization also works on a complex token exchange system between the client, server, authentication and authorization system.
 
High Volume Async Data Processor
Implemented the bulk data processor, which works as a queue based mechanism to pick the job asynchronously and keep updating the status of the job. Some features of this framework were pluggable persistence manager, auto restart of incomplete job (in case of server crash or server stop), support for parsing excel file and compatibility to work in multiple deployment environment.
Software Engineer Jul 2011 to Jul 2012
Inmobi
Software Engineer Jul 2010 to Jul 2011
Verse Innovations
Software Trainee Jan 2010 to Jun 2010
Verse Innovations
Education
Dhirubhai Ambani Institute of Information and Communication Technology (DA-IICT) 2010 Gandhinagar, Gujarat, India (Bachelor of Technology in Information and Communication, GPA: 7.96/10.0)
Awards & Recognition
  • Got multiple awards in Inmobi as a recognition of good work and dedication.
  • One of the four teams all over India to be awarded a student award by Microsoft for submitting a research paper, “Earthquake Prediction and Rescue Management System” in its “Scholar vs. Scholar 2008” contest. Proposed a solution, which sought to reduce the damage of life caused by earthquakes by using high computation power provided by dedicated clusters. 
This resume is created in 7 minutes.
Professional Summary
An able, enthusiastic, skilled, and reliable Quality Assurance Tech lead seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. Use my knowledge of mobile development with Android and iOS and my 5.5 years of experience in Quality Assurance, Java, Python, C++, C and Web development to leverage it for the contribution of company's growth
Skills
  • Experience with Java, C++, C, and Python
  • VB Script, JavaScript BATCH Scripting, Powershell 
  • Experience with managing IT infrastructure, Incident Management, Crisis Management
  • Managing project and understanding the requirements of the customer to provide quality work.
  • Work on Risk management and handling of Client escalations
  • Supported Backend production of MSSQL and MYSQL Database
  • Involved in the development using Agile Methodology with daily SCRUMS and continuous integration using SDLC process to deliver high quality software
  • Developed web applications using HTML, CSS, JavaScript, NodeJS, AngularJS and jQuery 
  • Orchestrated project management for software and web development platform 
  • VMware Workstation 4.5, 5.5 & 6. VMware-server-installer, vSphere
  • HTML, PHP, XML, CSS, Wordpress, AngularJS, NodeJS, jQuery
  • Android and iOS
  • BMC Remedy, SNOW, JIRA
  • Monitor, IEDigest, Fiddler, Process Explorer, Wireshark
  • Windows 10,8, 7, Vista, 2K, NT, XP, Linux, Unix, macOS
Work History
Devops Engineer, 01/2017 to 09/2017
Freelancer
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Performed code review, code optimization, SQL query optimization and performance improvement for servers.
Technical Lead - Quality Assuracne, 04/2013 to 04/2016
Cognizant Technology Solutions Hyderabad & Pune
  • Assisted teams to deliver quality level projects on time.
  • Involved in requirement gathering, analysis, and design, and performed end to end testing
  • Performed functional, non-functional and regression testing.
  • Used testing tools like Selenium, HP UFT(QTP) and Test Complete.
  • Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines.
  • Evaluated relevant documentation and policies to provide written responses to complex case reviews as requested by management.
  • Generated reports that included major discrepancies and trends to supervisors and management regarding agent evaluations.
  • Meeting clients to get the list of requirements and advise them on better solutions and approach that could be followed.
  • Plan, coordinate and conduct multiple complex software engineering activities.
  • Create and participate in software planning, estimating, status monitoring and reporting for faster and better software development.
  • Participate in Software design, prototyping and investigation of all the requirement and features.
  • Help and participate in the database design.
  • Provided feedback to management in reports and presentations.
  • Used various reports, analyzed and provided trend results to management and staff to monitor performance metrics and enhance performance by improving awareness.
  • Conducting Audits for multiple projects.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Managed the development, deployment and training of the RTS system and the internal systems suite.
Assistant Systems Engineer, 11/2010 to 04/2013
Tata Consultancy Services Hyderabad, India
  • Worked as L3/L4 resource for Client engineering troubleshooting all IE, office and Adobe related issues.
  • Coordinating with vendors like Microsoft and Adobe to resolve multiple issues.
  • Create the documents to show the performance of all the projects.
  • Identify and recommend improvement for the processes.
  • Raising change requests and other service requests for the entire project.
  • Applying Microsoft related patches released every month.
  • Ensure tickets are raised and closed within the defined SLA and the proper escalation matrix is followed.
  • Perform software coding and unit testing for each module created.
  • Create the software documents needed to show the complete lifecycle of the Software development.
  • Participate in mandated engineering reviews.
  • Participate and contribute in continuous improvement initiatives.
  • Streamlined deployment process by developing continuous integration tools.
  • Analyze the issue and come up with solutions in the least possible time.
Education
Post Graduation Diploma: Mobile Solutions Development, August 2017
Conestoga College - Kitchener, Ontario
  • 3.7 GPA
  • Coursework in Web Design and Development
  • Network Security
  • Application Developer Certification for Android Development by Google
Master of Computer Application: May 2015
Osmania University - Hyderabad
  • C, C++, Powershell, Java
  • HTML, PHP, AngularJS, NodeJS
  • Networking
Bachelor of Computer Application: May 2010
Maharaja Sayajiroa University - Baroda
  • Computer Organisation(Hardware, software)
  • C, C++, Java
  • Networking using network and Router stimulator
Accomplishments
  • ITIL V3 Foundation Certified.
  • Google Certified for Android development.
  • 1st price in group programming.
  • Awarded as best Employee.
  • Awarded as best Fresher.
  • Awarded with B certificate for National Cadet Corp, India.
Interest & Activities
  • Reading Books
  • Photography
  • Participated in blood donation camp
  • Volunteering at Vacation Bible Schools
This resume is created in 7 minutes.
Professional Summary
Technical Specialist with extensive experience in Telecom domain.Having in depth knowledge of connected IOT devices and software management, product evaluation, chipset validation.
Skills

Excellent Communication skills.

Excellent problem solving skills.

Network Simulators

Network Configuration Tools

Defect Reporting Clear Quest,

Qualitycenter , JIRA

Defect Life cycle management.

Project management.

Strong analytical skills

Automation

NB-IOT,CAT M1 Power save mode, LTE, Vo-LTE, Vo-wifi, Vi-lte and IMS, LTE-CA, 3G, WiFi, Broadband.

Application testing across platforms.

Customer Acceptance testing.

CMW cards, TCL, IRIS, QXDM.

Ericsson Citrix Explorer.

Product development cycle 

Professional Experience
Technical Lead Engineer Sep 2015 to Current
IOT & Approval Solutions Australia Pty sydney, NSW

Roles Responsibilities:

  • My Primary responsibility is to provide in depth Technical analysis and mentoring the team and providing technical guidance when required.
  • Evaluate IoT devices to be included with depth application and protocol testing.
  • Contribute to technically demanding projects.
  • Managed the project management design ,develop test suits for IOT Chipset certification
  • Review all summary and final reports including the GCF CC and Telstra.
  • Performing root cause analysis and troubleshooting at L2 and L3 Network layers.
  • Provide technical training and support for internal team.
  • Analyse KPI results generating top level reports when required.
  • Review all test scripts in use by IOTAS, release a common set of scripts to the engineering teams.
  • Research and understand technical specifications - including 3GPP spec, OMA, and ETSI, Telstra DTR - to define testing parameters.
  • Review of trace logs and subsequent verification of the field issue reported to the customers.
  • Support problem investigation as required.
  • Support new test solution investigation when required.
  • Performing Verification and  validation on different ,chipset,Platform on frequent firmware upgrades.
    Integration Specialist Jan 2012 to Aug 2015
    Telstra sydney, NSW
    • Evaluate Mobile devices and applications through testing, logging and analysis.
    • Perform Black Box Testing, Manual Testing, Functional Testing, Regression Testing and Usability testing validating mobile software and in-build applications.
    • Plan test activities for hub engineers to meet quality and compliance standards. Compile and analyze hub reports to escalate valid defects.
    • Participate in Defect Triage meetings for defect investigation and prioritization.
    • Confirm bug fixes by error verification and regression test procedures. 
    • Produce daily report followed by a weekly summary report to global development team and Quality Managers.
    • Produce documentation of design, implementation, failure analysis an
    • d validation as per interdepartmental processes.
    • Assist in error investigation by capturing and evaluating logs. 
    • Constant support and coordination with telecom operators and chipset vendors for effective system integration and error investigation.
    • Execute Operator acceptance test cases to validate the        Maturity level of a device and overall handset performance
    • Evaluate mobile handset performance in live networks conditions across LTE, HSPA and GSM environments.
    • Create test cases to verify correct behavior of software features as defined in the requirements.
    • Produce daily report followed by weekly summary report to dev teams.
    Project Engineer Jul 2010 to Jan 2012
    Wipro Technologies Ltd Bangalore, Karnataka
    • Planning and identification of test scenarios based on SRS (Software Requirement Specification), preparing Test Req.
    • Specification and execution.
    • Involved in performance testing of NAD hardware.
    • Involved in throughput testing of GSM and UMTS hardware's.
    • Involved in Call processing and SMS testing.
    • Involved in Packet data testing and Throughput measurement over live Network and Simulator
    • Involved in automation of simulator test cases using GPIB commands.
    • Defect logging and tracking in Clear quest -updating test reports.
     
    Graduate Trainee Engineer Jan 2009 to Jun 2010
    Alcatel Lucent Managed Solutions Bangalore, India
    • Conducting drive test and optimization of for Reliance GSM network.
    • Planning new sites, site audit and survey for new towers.
    • Solving customer complaints related to coverage and interference.
    • Maintaining the KPIs and performance optimization.
    • Analyzing and processing the log file using TEMS 6.0 to check cell site parameters like RX quality, handover failures, call drops etc.
    • Troubleshoot drop calls, call failures, handover failures, TCH/SDCCH congestion, bad quality, poor coverage, hardware faults, timing advance, Power increase/decrease, antenna tilt / orientation, add/remove neighbours, co/adj-channel interference.
    • Operation and maintenance of the network and coordinating with site engineers for troubleshooting of network issues.
    • Generating daily report of cell site performance, analyzing issues and reporting them to subordinates.
    • Monitoring and remote troubleshooting of Alcatel lucent MODCELL 3.0, 4.0 and 4B BTS in CDMA and Huawei BTS in GSM.
    • Updating RF related forms such as FCI, CELL2, CDMEQP, BTSEQP and CEQFACE in Lucent architecture.
    • Hand-off management of GSM cells in Huawei BSC 6000 System and Hands on experience with Huawei M2000 operations.
    • Analyzing path imbalance, coverage holes, PN pollution, PN confusion, soft hand off management.
    Education
    Degree
    B.E, Electronics & Communication Engineering 2008 Global Academy of Technology Electronics & Communication Engineering
    Additional Information

    Visa Status: 189 Permanent Residence visa.

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