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Skillful Technical Specialist resume

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Summary
A results-driven IT professional with extensive experience in the engineering, administration and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong "hands on" technical knowledge with CCT Routing and Switching, and CCNA/JNCIA certifications. Strong analytical abilities and experience with networking technologies like TCP/IP, VPN, VLAN, and Multicast.
Accomplishments
  • Hardware: Cisco Routers and Switches, Juniper Routers and Switches,Brocade, HP, Concentrators/Switches, F5 Load Balancer, ShoreTel PBX, NEC 8100 Software: Network Protocols, Routing Protocols, Voice Protocols Platforms: Cisco, MS Windows 2003, and 2008 Server Tools: MS Office, Visio, Wireshark 
  • Coursework in Communications Security Management, Standards Compliance, Computer Network Defense, Information Assurance, Information Systems Security Certification, and Information Systems/Network Security. 
  • Clearances: Public Trust.
Experience
Network Engineer Dec 2014 to Current
 New Vision Information Solutions, Inc － Washington, DC
  •  Design and install network systems equipment in remote locations.
  • Responsible for analyzing, designing, installing, configuring and troubleshooting network infrastructure and devices.
  • Conduct technology assessments, throughput analysis, problem solving, and infrastructure planning.
  • Responsible for identifying transport/network requirements to extend services and engineering/designing the network segment, configuring WAN/LAN devices and ensuring Quality of Service metrics are instituted.
  • Responsible for diagnosing and resolving critical platform technical issues.
  • Function as a liaison between the end user/customer and Enterprise Engineers for capacity planning and engineering.
  • Performs special studies and analyses, with emphasis on cyber-security, and regulatory systems and procedures.  
  • Documenting NIST 800-53 security control compliance findings within Requirements Traceability Matrixes (RTMs) and Security Assessment Reports (SARs).
  • Reviewing and interpreting Tenable Nessus Vulnerability and Compliance scans.
Network Support Engineer Feb 2016 to Nov 2016
 American Red Cross － Rockville, MD
  • Work to assist Red Cross staff with eBDR pre-deployment, go-live and post-deployment activities.
  • Provide technical support and operational assistance as required for project implementation, turn-up, and post-cutover support.
  • Provide general desk site/end user assistance on changes, implementation, technologies and processes to end users/customers.
  • Maintain and support Cisco Voip, ShoreTel Voip, and VCE polycom
Senior Network Engineer Apr 2015 to Feb 2016
 City of Baltimore － Baltimore, Maryland
  • Assisted with the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities
  • intrusion detection or access authentication programs, coordinate the implementation of security programs across platforms, and establish vulnerability reporting criteria.
  • Performed analyses related to cyber-security of SCADA systems affecting the city infrastructure.
  • Configuring and troubleshooting Enhanced Interior Gateway Routing Protocol, OSPF, Border Gateway Protocol, Multi-Protocol Label Switching (MPLS), Virtual Routing and Forwarding, Virtual LAN (VLAN), Virtual Private Network (VPN).
  • Daily Administration of F5 Load Balancers
  • Testing hardware/software in the lab and deploying to different agencies; Working on high scale outages such as hub sites and datacenters; Testing and configuring MPLS VPN for different agencies such as the Baltimore Police Department; Configuring and troubleshooting Cisco devices such as routers and switches; Designing and implementing hardware and software upgrades for customer sites such as the Cisco network, headquarters and remote-pilot sites.
  • Maintained and Supported Cisco Voip and ShoreTel Voip Leads a team of information architects and user designers in the creation and maintenance of public websites.
IT Technical Specialist Oct 2014 to Apr 2015
 US Peace Corps MindPetal Software Solutions, Inc － Washington, DC
  • Obtained and maintained familiarity with cyber-security systems and industry standards used to protect critical infrastructure. Supported staff in development and enforcement of the cyber-security component of reliability standards. 
  •  Identified security requirements and issues and provide technical support on cyber-security as it affects infrastructure and critical assets.
  • GRID Migration Project: Configuring of Cisco routers and switches for over 60 countries Working with VPN tunnels Working with ASA firewalls Performing Upgrades to IOS routers and switches Remotes installation and management of LAN/WAN Servers Performing quality and assurance test verification Providing insight and feedback on how to improve the documented build process Able to follow detailed instructions with minimal oversight and support, strong attention to detail, and ability to execute instructions precisely Directed, conceptualized and managed the design, development and deployment of digital content.
  • Helped with configuring and daily Administration of F5 Load Balancers
  • Led design efforts related to information architecture, interactive design and content presentation strategies.
  • Analyzed existing and new content to determine and set optimal site structure, user navigation, and layout.
  • Supported ShoreTel and Cisco platform Voip systems.
Education
Bachelor of Arts, Computer Science Juniata College － Huntingdon, PA Computer Science
Security Plus pending
Certificate in Computer Networking, Georgetown University, Clarendon, VA, 2007, Cisco Certified Technican Routing and Switching (CCT), 2014 Cisco Certified Network Administrator (CCNA)
Skills
go-live, agile, Attention to Detail, Border Gateway Protocol, bonds, business development, cables, Cable, CCNA, cisco, Cisco Certified, Cisco routers, closing, oral, hardware, Computer Networking, content, client, clients, Customer Service, databases, data base, Dell, Designing, DHCP, Enhanced Interior Gateway Routing Protocol, Engineer, senior management, features, finance, firewalls, government, HP, hub, HR, information architecture, interactive design, IP, LAN, layout, leadership, Managing, mechanical, office, Windows, works, Migration, modems, monitors, NEC, Negotiating, enterprise, navigation, Network Administrator, network security, network, networking, networks, organizational, OSPF, PBX, phone system, telephone systems, pick, Police, presentations, Problem Solving, processes, protocols, quality, quality and assurance, retail, routers, Routing, Servers, sound, Supervising, Switches, switch, Cisco switches, F5 Load Balancer, T-1, technical support, telecommunication, telephone, telephony, telnet, test equipment, troubleshoot, troubleshooting, Upgrades, video, VPN, Virtual Private Network (VPN), voice and data, VOIP, web content, websites, WAN, wiring diagrams

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Job-winning Technical Specialist resume

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Work History
Onboard Processing Support Supervisor, 01/2007 to 09/2009
 CGGVeritas – Houston, TX
  • Supervised all onboard data processing activities in the Western Hemisphere.
  • Main point of contact for internal and external clients with regards to onboard data processing and QC.
  • Attended survey start-up and client meetings, and helped troubleshoot any issues onboard the vessels.
  • Advised the Processing Manager regarding personnel on the vessels.
  • Assisted the crewing coordinator as needed with vessel staffing.
  • Carried out the processing system upgrade on 4 high-capacity 3D marine survey vessels.  
Technical Specialist, 10/2000 to 01/2007
 VeritasDGC – Houston, TX
  • Part of a small group tasked with studying and implementing new computing and software technology.
  • Conducted performance, functionality, and feasibility studies to determine possible value to the business.
  • Supported internal groups and divisions with new hardware and technology implementation.
  • Managed multiple projects and test studies at any given time.
  • Worked closely with hardware and software vendors on test platforms and support, as well as negotiating pricing and terms on new compute hardware.
Processing Geophysicist, 10/1997 to 10/2000
 VeritasDGC – Houston, TX
  • Multi-discipline team member working on the processing of large 3D marine seismic surveys from the deep-water Gulf of Mexico.
  • Coordinated the setup and implementation of data processing sequences and quality control measures.
  • Managed project timelines and held weekly update meetings and data review sessions.
Onboard Processing Geophysicist, 09/1996 to 10/1997
 VeritasDGC – Houston, TX
  • Member of an offshore team responsible for the pre-processing and QC of data as it was acquired.
  • Worked extensively on deep-water 3D surveys in the Gulf of Mexico.
  • Duties included verifying data integrity and quality, with direct feedback to onshore processing teams and the onboard acquisition personnel.
  • Responsible for the day-to-day operation and maintenance of the processing compute systems onboard.
Hydrogeologist, 08/1995 to 09/1996
 RMT Inc – Greenville, SC
  • Supervised the drilling, installation, development, sampling, and abandonment of ground water monitoring wells.
  • Modeled ground water flow conditions, well zones, and contaminant transport patterns in order to advise clients on remediation and contaminant recovery techniques.
  • Generated project reports and contaminant maps.

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Experienced Technical Specialist resume

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Career Focus

Results-oriented technology salesperson bringing 10 years' success in growing asset securitization pools and expanding cloud adoption. Client-facing, customer-focused Enterprise Support lead specialist with 3 years' experience with the most prominent AWS adopters. Highly skilled in converting prospects into long-term clients and delivering customer service exceeding expectations in both speed and accuracy. Team-oriented and dedicated to working with stakeholders to find customer-driven solutions to emerging issues. Increasing revenue by educating customers and gaining trust through transparent support. Determined to grow technology adoption in a role that allows me to start from the customer and work backwards to solve all issues.

Core Strengths
  • Managing long-term, complex stakeholder relationships
  • Contract negotiation/review/drafting
  • Earning trust with C-level executives at multinational firms
  • Delivering results
  • Evangelical customer advocacy
  • SQL/Data Warehouse/Aginity; Linux/PuTTY
  • Financial analysis
  • EC2 operations and optimization
  • Using data and client goals to make informed recommendations
  • Navigating resources internally to maximize client expereince
Accomplishments
  • Named Lead Technical Specialist for the Northeast territory Banking/Wall Street clients at AWS
  • Successfully trained global technical teams on topics ranging from cost optimization to Enterprise Support strategy
  • Implemented client-led change at AWS by working with the Service Team to have the Cost and Usage Report include EDP services covered, helping clients worldwide allocate costs
  • 1st Place, Highest Revenue Generated, Stone Street Capital
  • 1st Place, Most Deals Funded, Stone Street Capital
  • Promoted to Training Manager, Stone Street Capital
  • Promoted to Hiring Manager, Stone Street Capital
  • Promoted to Senior Associate, Stone Street Capital
  • Promoted to Director of Insurance, Origination and Compliance, Tidewater District, HSBC
Experience
03/2019 - Current Amazon Web Services Inc. Herndon, VA
Operations Manager
  • Collaborated with analysts, consultants and practice managers to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
  • Managed daily operations, including staffing up to 100 Professional Services consultants on US and Latin America based projects
  • Analyzed performance data to assess, optimize and elevate operations, targeting current and expected consultant demand
  • Single point of contact for understanding project technical scope and staffing Development Operations consultants in the US for Amazon Web Services Professional Services
12/2015 - 02/2019 Amazon Web Services Herndon, VA
Senior Technical Specialist - Enterprise
  • Educate Fortune 100 clients on AWS account creation and management strategy, resource tagging, report utilization, data visualization, and internal charge back industry best practices
  • Manage billing, account, and cost allocation strategy and support for over $1 billion in annual client revenue
  • Interface directly with CFAs, CFOs, and other executives to build, and continually optimize internal SOPs related to cost optimization, reserved capacity management and service limit trajectories
  • Presented on Wall Street and "K Street" on Reserved Instance management, leading to multi-year, multi-million dollar client commitments
08/2015 - 08/2016 USAID/World Learning Baltimore, MD
Russian Interpreter
  • Provided highly accurate, quality consecutive interpretation from English-Russian and Russian-English for Belarussian delegates at USAID-sponsored meetings
  • Interfaced with Maryland lawmakers, government officials, banking executives, and members of the Belarus government and business sectors, fostering a working relationship
  • Fulfilled the US government mission of creating closer partnerships with influential members of Belarussian society
12/2010 - 01/2015 Stone Street Capital, LLC Bethesda, MD
Senior Associate
  • Traded periodic insurance payment streams on private markets as part of our Client Relationship Management strategy
  • Conducted near-arbitrage transactions for absolute return investment firms in exchange for future cash flows
  • Discounted, purchased, securitized and sold annuities on a secondary market to hedge funds, institutions and insurance firms
  • Worked on a cross functional marketing team and created a series of client-driven marketing programs to expand market penetration and increased key account base by acquiring over 155 client contracts for over 200% of goal in originated fees and funded 92 deals within the year, resulting in over 140% of goal in net profits
  • Contributed to marketing design that generated a 6,000% return on equity (in revenue) in a 30-day period
  • Increased the firm valuation by $22 million in 2013 by purchasing the highest volume of annuities nationwide at an average IRR of 18%
  • Assisted in establishing and maintaining an effective working relationship with support team, including operations specialists, legal, marketing, and sales associates
  • Conducted business transactions in Russian and Chinese
08/2008 - 05/2009 Fisher Investments San Francisco, CA
Account Executive, Private Client Group
  • Coordinated the asset acquisition process with high net individuals.
  • Facilitated new money inflow and qualification process directly with clients.
  • Raised over $10 million for investment during the 2008 financial crisis.
  • Worked closely with Vice President to coordinate meetings with potential clients.
08/2006 - 08/2008 HSBC Bank Various cities, VA
Assistant Vice President, Loan Production Office
  • Serviced a $52 million loan portfolio with over 2,000 clients in consumer lending sector.
  • Contributed to loan origination pipeline for HSBC's Mortgage Backed Securities (MBS) securitization.
  • Initiated 171% of new money sales goals as manager through individual contacts and reviewing deals in process.
  • Managed independently and directed a 6-person sales and operation team and organized daily production meetings and compliance audits.
  • Directed credit default insurance sales for the division.
Education
Monte-Carlo, Monaco
MBA in Applied Finance, 2015 International University of Monaco
  • Corporate finance, hedge fund management, private equity, financial modeling, technical and fundamental asset analysis, equities, innovation, accounting, general management.
Springfield, OH
Bachelor of Arts in Political Science; Russian; Chinese, 2006 Wittenberg University
  • Double-major BA in Political Science and Russian; Chinese language; Freeman grant recipient for study abroad in China; Wittenberg grant recipient for study abroad in Russia; Pi Sigma Alpha honor society

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