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To be a part of a progressive organization which gives scope to update my knowledge and skills with the latest trend and be a part of the team that dynamically works towards growth of the organization as well as me.
Certificate III in Financial Services (FNS30110)
Certificate II in Information Technology (ICA20199)
Electrical Engineer graduate with 3+ years of experience in the industry. Disciplined, dedicated and self-motivated individual with knowledge of electrical and computer engineer. Excellent organization skills – career oriented and team player. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking.
Bilingual Spanish - English
Engineer In Training(EIT), FBPE - 2017. Lic 1100020678
Fire Alarm System Level II (NICET II), 2018-2021. Lic 148112
Simplex 4007ES, 4010ES ans 4100ES Installation/Programming - 2018
Software House, C.Cure 9000 System Installer - 2018
AES-Intellinet Technical Training - 2018
Resourceful and knowledgeable professional pushing 5 years of hands-on experience with various systems, hardware and software. Solid troubleshooting skills, and a desire to always learn more. Eager to secure a position in networking or a networking related field.
Sep 2015 - Aug 2017
-December 2018 upgraded Terrybear's ERP system
-January 2019 upgraded River of Goods' ERP system
-Work closely with our NAV provider/developer
-Diagnose, troubleshoot, implement, and customize ERP for most practical and efficient business purposes.
April 3, 2017
Cisco ICND1 100-105 (CCENT)
May 21, 2018
|Skills||Experience||Total Years||Last Used|
|Cybersecurity Consulting for Fortune 100 and 500 companies||Intermediate||2||08/2019|
|Cybersecurity Analysis - Threat Detection and Response||Intermediate||2||05/2018|
|EDR Rule Creation - Cylance Optics and Carbon Black Response||Expert||2||08/2019|
|Operating System Security||Intermediate||4||08/2019|
|Security Intelligence and Analysis||Intermediate||1||03/2017|
August 2016 to April 2017
Positive and upbeat Customer Service Specialist bringing 10
years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about telecommunications
standards with strong skill in retaining product and service information to provide effective issue resolution.
Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Newly certified Personal Trainer with a strong background in leadership and training. CPR, First Aid and AED certified.
Maintained composure and patience in face of difficult customer situations.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Assisted customers with technical issues via live chat and telephone.
Developed and maintained positive customer relationships.
Reported important problems to management.
Handles a large volume of chats.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Helped customers select products that best fit their personal needs.
Answered customers questions and addressed problems and complaints in person and via phone.
Educated customers on product and service offerings.
Consulted with customers on the latest styles and trends.
Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.
Retained and ensured proper handling and care of 150 existing client accounts.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Demonstrated mastery of customer service call script within specified timeframes, Addressed customer service inquiries in a timely and accurate fashion,Maintained up-to-date records at all times.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals,Made reasonable procedure exceptions to accommodate unusual customer requests.
Answered customers' questions and addressed problems and complaints that a customer had.
Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire department.
Educated customers on product and service offerings.Kept the department clean maintained neat, orderly product displays.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Marked clearance products with updated price tags.Processed all sales transactions accurately and in a timely fashion.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Built and maintained effective relationships with peers and upper management.